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Trueluck Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 92 reviews
9.4/10
92 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

staus Resolved
TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 742
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

Review this casino

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Player rating
9.4/10 92 reviews

Top reviews from our players

Honestly, the best thing about Trueluck is how everything fits together — slots, bonuses, tournaments, and the overall layout. Yesterday I went on a nice winning streak, picked up some bonus spins, and joined a leaderboard event just for fun. Even small wins feel rewarding because the site keeps giving you little perks and variety, so casual sessions are enjoyable every time.

Dear Player, Thank you so much for your positive review. We’re delighted to hear that you enjoyed how everything comes together so seamlessly - from the slots and bonuses to tournaments and the overall layout. Creating a balanced and engaging experience where even casual sessions feel rewarding is exactly what we strive for. It’s great to know you had a winning streak, enjoyed the bonus spins, and had fun joining a leaderboard event. Feedback like yours motivates us to keep delivering variety, exciting perks, and an enjoyable real money online casino experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

The adrenaline rush on Trueluck is incredible! The site is built purely for fun and is very easy to navigate. Depositing felt safe and secure. I had a question for support and they replied quickly and in detail. Fantastic experience!

Dear Ornan, Thank you so much for your positive review. We’re thrilled to hear that you enjoyed the adrenaline and fun atmosphere, and that the site felt easy to navigate and secure when depositing. Creating a smooth and entertaining experience is exactly what we aim for. It’s also great to know that our support team was able to respond quickly and provide detailed help when you needed it. Your feedback truly motivates us to keep improving and delivering a high-quality real money online casino experience with exciting slots, live casino games, and attractive bonuses. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

I never expected to be leaving a positive review for an online casino, but Trueluck genuinely feels fair. I checked the RTP on the slots and it matches what’s advertised. Sometimes I win, sometimes I lose, but it’s clear it’s all down to chance and not some kind of scam. For me, that honesty is the most important thing.

Dear Player, Thank you so much for taking the time to share such an honest and thoughtful review. We’re truly glad to hear that your experience felt fair and transparent, and that you took the time to check the RTP values and found them to be accurate. Fair gameplay and honesty are extremely important to us, and it means a lot to know this came through clearly. We completely understand that winning and losing are both part of the experience, and it’s great to hear that everything felt genuinely based on chance and trust. Your feedback reassures us that we’re delivering the kind of real money online casino environment players deserve. Thank you again for your trust and recommendation. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Great casino! The wager-free cash bonuses are awesome, the support team works super fast, and withdrawals are processed quickly too. There are tons of games to choose from, making it an all-around great place to play

Dear Player, Thank you so much for sharing your positive review. We’re delighted to hear that you enjoyed the wager-free cash bonuses, experienced fast withdrawals, and found our support team quick and helpful. Providing smooth payments and responsive assistance is a key part of delivering a trusted real money online casino experience. It’s also great to know that you liked the wide selection of games available. Offering plenty of slots, exciting bonuses, and reliable performance is something we continuously work on to keep the experience enjoyable. Your feedback truly motivates us to keep improving. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

I think Trueluck is one of the best casinos right now! You can start playing with deposits as low as €15, which is awesome, and they’ve got all my favorite slots. The deposit offers are always great, too, making it even more fun to jump in and play.

Dear Player, Thank you so much for sharing your positive feedback. We’re delighted to hear that you consider this one of the best casinos right now and that the low minimum deposit makes it easy and fun to get started. Offering accessible entry options is important to us so more players can enjoy the experience. It’s also great to know that you found your favorite slots and enjoyed the deposit offers. Attractive bonuses and a strong game selection are key parts of creating a rewarding real money online casino experience. Your feedback motivates us to keep improving and delivering smooth gameplay, exciting promotions, and reliable support. If you ever need assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Trueluck Team

user avatar

Well, this casino is honestly one of the best I’ve ever played at! The bonuses are really interesting, but the strongest point is definitely Trueluck - the range of online games here is simply unreal, unlike anything I’ve seen at other casinos. Keep it up 👍

Dear Player, Thank you so much for your fantastic feedback. We’re thrilled to hear that this has been one of the best casino experiences you’ve had and that the bonuses caught your interest. It’s especially great to know that the wide range of online games stood out and felt truly unique compared to other platforms. Your kind words motivate us to keep raising the bar and delivering a top real money online casino experience, with a huge game selection, smooth performance, attractive bonuses, and reliable support. If you ever have questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We really appreciate your encouragement and recommendation. Best regards, Trueluck Team

user avatar

Really good site with a great selection of games to choose from. The payment methods are quick and reliable, which makes everything super convenient. I play only with crypto, and I’ve never had a single issue with deposits or withdrawals..everything works perfectly

Dear Player, Thank you so much for sharing your positive experience. We’re delighted to hear that you enjoy the great selection of games and that the payment methods feel quick and reliable. It’s especially great to know that playing with crypto has been smooth for you, with no issues on deposits or withdrawals. Providing a convenient and trustworthy real money online casino experience, including fast crypto payments, is very important to us. Your feedback motivates us to keep improving, from slots and game variety to performance and 24/7 customer support. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Trueluck Team

user avatar

Very good casino! I love to play here. A good amount of wins! Good help from the live chat, and easy to withdraw and deposit! All in all, a great casino to use!

Dear Player, Thank you so much for your wonderful review. We’re delighted to hear that you love playing here and that you’ve had a good amount of wins. It’s great to know that deposits and withdrawals were easy and smooth, and that our live chat support was helpful when you needed assistance. Your feedback motivates us to keep delivering a high-quality real money online casino experience, with a strong selection of games, fast payouts, attractive bonuses, and friendly 24/7 support. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Trueluck Team

user avatar

For me never problems, money withdraw next day on account deposits come also a few minutes, have a lot of popular games and site working good. I dont see problems with game. I can a recommended this casino

Dear Player, Thank you so much for sharing your positive experience. We’re very happy to hear that you’ve never had any problems and that withdrawals reached your account the next day while deposits were credited within minutes. Fast and reliable payments are a key part of a trusted real money online casino experience. It’s also great to know that you enjoy the wide selection of popular games and that everything runs smoothly for you. Your recommendation truly means a lot to us and motivates our team to keep delivering high-quality service, smooth gameplay, and helpful support. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Nice support and a good selection of games - really solid site overall! The support team is super fast and friendly, and the page itself feels light and quick to use. With so many games to choose from and everything running smoothly, I honestly have nothing to complain about-just a great experience all around..

Dear Wannda, Thank you so much for your wonderful review. We’re really happy to hear that you enjoyed the solid overall experience and that our support team stood out as fast and friendly. Providing quick assistance and clear communication is something we truly value. It’s also great to know that you like how light and smooth the site feels and that the wide selection of games made your time enjoyable. Creating a seamless real money online casino experience with reliable performance, exciting slots, and strong support is exactly what we aim for. Your feedback truly motivates us to keep improving. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

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