Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Trueluck Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Trueluck Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 75 reviews
9.5/10
75 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
Trueluck Casino - Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

staus Resolved
Trueluck Casino - TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 742
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.5/10 75 reviews

Top reviews from our players

Very good casino! I love to play here. A good amount of wins! Good help from the live chat, and easy to withdraw and deposit! All in all, a great casino to use!

Dear Player, Thank you so much for your wonderful review. We’re delighted to hear that you love playing here and that you’ve had a good amount of wins. It’s great to know that deposits and withdrawals were easy and smooth, and that our live chat support was helpful when you needed assistance. Your feedback motivates us to keep delivering a high-quality real money online casino experience, with a strong selection of games, fast payouts, attractive bonuses, and friendly 24/7 support. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Trueluck Team

user avatar

For me never problems, money withdraw next day on account deposits come also a few minutes, have a lot of popular games and site working good. I dont see problems with game. I can a recommended this casino

Dear Player, Thank you so much for sharing your positive experience. We’re very happy to hear that you’ve never had any problems and that withdrawals reached your account the next day while deposits were credited within minutes. Fast and reliable payments are a key part of a trusted real money online casino experience. It’s also great to know that you enjoy the wide selection of popular games and that everything runs smoothly for you. Your recommendation truly means a lot to us and motivates our team to keep delivering high-quality service, smooth gameplay, and helpful support. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Nice support and a good selection of games - really solid site overall! The support team is super fast and friendly, and the page itself feels light and quick to use. With so many games to choose from and everything running smoothly, I honestly have nothing to complain about-just a great experience all around..

Dear Wannda, Thank you so much for your wonderful review. We’re really happy to hear that you enjoyed the solid overall experience and that our support team stood out as fast and friendly. Providing quick assistance and clear communication is something we truly value. It’s also great to know that you like how light and smooth the site feels and that the wide selection of games made your time enjoyable. Creating a seamless real money online casino experience with reliable performance, exciting slots, and strong support is exactly what we aim for. Your feedback truly motivates us to keep improving. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

One of the best casinos I’ve ever played at! The customer service is excellent, and the payouts are super fast - couldn’t be happier with how smooth everything runs. I genuinely recommend Trueluck to all online players - if you haven’t tried it yet, you definitely should!

Dear Michael, Thank you so much for sharing your fantastic feedback. We’re thrilled to hear that you consider this one of the best casinos you’ve played at and that everything runs smoothly for you. Knowing that our customer service met your expectations and that the payouts were super fast truly means a lot to us. Your genuine recommendation is highly appreciated and motivates our team to keep delivering a top real money online casino experience, with reliable performance, a great selection of slots, attractive bonuses, and friendly 24/7 support. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar
Inactive user
9/10

I'm glad I signed up at this excellent casino; I have absolutely no complaints. The website design is truly magnificent, the games are varied, and, above all, the customer service is impeccable.

Dear Player, Thank you so much for your excellent review. We’re delighted to hear that you’re enjoying your experience and that everything has met your expectations so far. It’s wonderful to know that you appreciate the website design, the variety of games, and especially the impeccable customer service. Your feedback truly motivates us to keep improving our pokies, slots, live casino options, and overall real money online casino experience to ensure every visit remains smooth and enjoyable. If you ever have any questions or suggestions, please feel free to reach out via live chat or email - [email protected]. We’re always here to help. Best regards, Trueluck Team

user avatar

Big assortment. Nice bonus offers. A lot of big Jackpot games. The service agents are friendly and willing to give the best offers. I have been playing here now for a few months, and every time I really enjoyed it. With some nice wins.

Dear Player, Thank you so much for sharing your detailed and positive feedback. We’re delighted to hear that you’re enjoying the big assortment of games, the attractive bonus offers, and the variety of jackpot titles. It’s great to know that you’ve had a consistently enjoyable experience over the past few months, along with some nice wins. We’re especially pleased that our service agents made a good impression with their friendly approach and willingness to provide the best possible offers. Supporting players and creating a rewarding real money online casino experience is very important to us. Your review truly motivates us to keep improving, from slots and jackpot games to promotions and 24/7 customer support. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

You can find every slot provider you can think of here, and the bet sizes are just right - both high rollers and casual players are welcome. The support team is always quick to help whenever I need anything. The bonus policy feels fair, and I’ve had so much fun playing here for a while now. KYC was simple and straightforward, and I love how fast the cashouts and easy the deposits are :)

Dear Player, Thank you so much for sharing your positive review with us. We’re really happy to hear that you enjoyed the wide selection of slot providers and that the bet sizes suit both high rollers and casual players alike. It’s also great to know our support team was quick and helpful whenever you needed assistance. We truly appreciate your kind words about our fair bonus policy, smooth KYC process, fast cashouts, and easy deposits. Feedback like this motivates us to keep improving and delivering a top online casino experience with exciting slots, a reliable real money online casino environment, and efficient service. If you ever have suggestions or need help in the future, our support team is always available via live chat or email - [email protected]. We wish you plenty more fun and great moments playing. Best regards, Trueluck Team

user avatar

It's very easy to navigate in the casino, and the support is very helpful🙏🏻. They also have good promotions and good providers. About the live casino, I can't say very much because I only play slots.

Dear Donna, Thank you so much for taking the time to share your positive experience. We’re delighted to hear that you find the casino easy to navigate and that our support team has been helpful. Providing clear communication and user-friendly navigation is very important to us. It’s also great to know that you’re enjoying the promotions and game providers, especially the slots selection. Even if live casino isn’t your main focus, we’re glad the overall experience met your expectations and felt smooth and enjoyable. Your feedback motivates us to keep improving and delivering a high-quality real money online casino experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

The signup process is super easy, and the free spins are a fantastic bonus!! i really liked that registration took less than a minute, and the free spin offers are more than generous🎰 definitely a great choice for new players looking to get started quickly and have fun.

Dear Maria, Thank you so much for sharing your positive review. We’re delighted to hear that you found the signup process quick and easy, and that you enjoyed the generous free spins bonus. Making registration fast and welcoming for new players is something we truly focus on, so it’s great to know it took less than a minute and helped you jump straight into the fun. Your feedback encourages us to keep improving our offers and creating an enjoyable experience for players who want to get started quickly with exciting slots and bonuses. If you have any questions or suggestions in the future, please feel free to reach out to our support team via live chat or email - [email protected]. We’re always happy to help. Best regards, Trueluck Team

user avatar

Fantastic platform! The payouts are lightning-fast, and the game selection is huge- there’s something here for everyone. The customer service team is always helpful and professional, ready to solve any issue quickly. I highly recommend it! Plus, the option to play quick games and choose by provider really completes the experience. I warmly encourage everyone to give it a try!!

Dear Sandra, Thank you so much for sharing your wonderful feedback. We’re thrilled to hear that you’re enjoying the lightning-fast payouts and the huge game selection, with plenty of options for every type of player. It’s especially rewarding to know that our customer service team has been helpful and professional whenever you needed assistance. We’re also glad you appreciate the ability to play quick games and easily choose by provider - features designed to make the overall experience smooth and enjoyable. Your recommendation truly means a lot to us and motivates us to keep delivering a top online casino experience with exciting slots and reliable service. If you ever have questions or suggestions, please don’t hesitate to contact our support team via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play