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Trueluck Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 92 reviews
9.4/10
92 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

staus Resolved
TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 742
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

Review this casino

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Player rating
9.4/10 92 reviews

Top reviews from our players

I'm liking this site so far. The game variety is excellent, and I love the layout. The only minor gripe is that the mobile menu can be a bit finicky at times, but it's not a dealbreaker. Support is also quite responsive, which is a huge plus for me.

Huge fan of the live dealer section. It feels like being in a real casino from the comfort of my couch. The dealers are professional, and the stream quality is top-notch. I’ve tried a few different tables, and they were all great. No complaints at all from my side.

Good selection of games and a very user-friendly interface. I’ve had a blast exploring the different slots. The support team is also very helpful. Just wish the wagering requirements were a bit lower on some of the bonuses. Still, a 9/10.

Dear Ben, Thank you very much for taking the time to share your detailed feedback and for your high rating. We are glad to hear that you enjoyed the wide selection of games, found the interface user friendly, and had a great time exploring the different slots. It is also great to know that our support team was helpful during your experience. We truly appreciate your honest comment regarding wagering requirements. Feedback like this is very valuable, as it helps us better understand players’ expectations and continue reviewing our offers to improve overall satisfaction. Thank you again for your balanced and thoughtful review. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

I had a small issue with my bonus activation and contacted support. The agent was super friendly and fixed it within minutes. It is rare to find such responsive customer service these days. Trueluck really stands out because of its professional team.

Dear Player, Thank you very much for taking the time to share your experience. We are truly pleased to hear that your issue with bonus activation was resolved quickly and smoothly. Providing friendly, fast, and professional support is one of our top priorities, so it is great to know that our agent was able to assist you within minutes. We understand how important responsive customer service is, especially when something needs immediate attention. Your kind words about our team mean a lot and motivate us to continue delivering reliable and high-quality support to every player. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

The platform is just so clean and intuitive. I hate sites that are cluttered with too many banners, but this one is sleek. Finding my favorite games is easy, and the search function actually works well. Highly recommend it if you want a smooth, modern gaming session.

Dear Player, Thank you very much for taking the time to share such thoughtful and positive feedback. We are truly glad to hear that you appreciate the clean, intuitive, and modern design of the platform. Creating a smooth and uncluttered experience where players can easily find their favorite games is something we focus on a lot, so it is great to know this stood out to you. We are especially pleased that the navigation and search functions work well for you, as ease of use is key to an enjoyable gaming session. Your recommendation means a lot to us and motivates our team to continue refining the platform and maintaining high-quality standards. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Love the variety of slots available on this platform. There are so many themes to choose from, and the graphics are crisp. I haven't had any lag issues even when playing on my older phone. Definitely one of the better mobile experiences I have had in a long time.

Dear Player, Thank you very much for sharing such a detailed and positive review. We are really happy to hear that you love the wide variety of slots and the many different themes available. Great visuals and smooth performance are very important to us, so it is excellent to know that the graphics met your expectations and that everything runs smoothly on your phone. Providing a strong mobile experience without lag is something our team continuously works on, and your feedback confirms that these efforts are paying off. It is especially rewarding to hear that this has been one of the better mobile experiences you have had in a long time. Your kind words motivate us to keep improving game variety, performance, and overall quality. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Honestly, the payout speed here is what impressed me the most. I used crypto for my last withdrawal, and it was processed in under an hour. Most places make you wait days, but Trueluck seems to actually value the players' time. Very happy with the service so far!

Dear Player, Thank you very much for taking the time to share such detailed and positive feedback. We are delighted to hear that the payout speed made such a strong impression on you, especially when using crypto. Processing withdrawals quickly and respecting players’ time is something we take very seriously, so it is great to know your request was completed in under an hour. We truly appreciate your comparison with other platforms and are happy that the service met your expectations so far. Your satisfaction motivates our team to keep maintaining high standards and continuously improving the overall experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Great casino with great games and a big variety. Also, fast payout and great live chat where you get helped fast and they think a lot with you to find the best solution.

Dear Jarno, Thank you very much for taking the time to share such a positive and detailed review. We are delighted to hear that you enjoyed the wide variety of games and had a great overall experience. It is especially rewarding to know that payouts were fast and that our live chat team was able to assist you quickly and thoughtfully in finding the best solution. Providing responsive support and making sure players feel listened to and well taken care of is extremely important to us. Your kind words truly motivate our team to continue delivering high-quality service and improving every aspect of the experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Fast and lovely service, great at finding the right solution. They use great personnel, and they were so nice, if all companies had this service, we would never have a problem again.

Dear Player, Thank you very much for sharing such a wonderful review. We are truly happy to hear that you experienced fast and friendly service and that our team was able to find the right solution for you. Knowing that our staff made such a positive impression and treated you with kindness means a lot to us. Providing reliable support with a personal and caring approach is one of our main goals, so your words are a great motivation for our entire team. Feedback like yours confirms that investing in great people really makes a difference. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

The support is kind, and there are so many games. A really good website with fast deposit methods. Also, the support is really fast at solving problems.

Dear Player, Thank you very much for taking the time to share such a detailed and positive review. We are truly pleased to hear that you found our support team kind, fast, and efficient when solving issues. Providing quick and helpful assistance is a top priority for us, so your feedback is greatly appreciated. It is also wonderful to know that you enjoyed the wide variety of games and found the website easy to use, along with fast and convenient deposit methods. We work hard to ensure a smooth and enjoyable experience from start to finish, and your comments show that these efforts are paying off. Your feedback motivates our entire team to continue improving and maintaining high standards. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

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