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TonyBet Casino

Our Rating CasinoRank
8.8/10
CasinoRank
Player Rating 155 reviews
7.9/10
155 reviews
Complaint Response 22 complaints
2 days avg. 22 complaints

AskGamblers Quick Overview

Editor’s View

TonyBet Casino attracts a wide range of players due to the variety of games offered on the website. The casino comes with a simple design, but everything is intuitive. The main menu can be opened on the left side of the screen, while different pages can be accessed from the header as well. Special promotions and tournaments are also available to players.

What we like
  • Live chat is open 24/7
  • Low minimum deposit
  • Multiple reliable licences
What we don’t like
  • No table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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TonyBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://tonybet.com
Established
2009
Licences
Estonian Tax and Customs Board, Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English, Estonian, German, Russian, French, Finnish, Icelandic
Casino Type
Instant Play, Mobile, Sports, Live Casino, Crypto Casino

General Information About TonyBet Casino

TonyBet Casino is one of the few operators on our online casino list that features three online gambling licences from regulators such as the Estonian Tax and Customs Board, Kahnawake Gaming Commission and Alcohol and Gaming Commission of Ontario.

TonyBet doesn’t have a mobile app, but all of its games are mobile-friendly. You can access the casino through virtually any browser on any device and enjoy smooth gameplay.

The operator allows you to change the language in which the contents are displayed. Once you do that, read our casino review and determine if you want to create an account at TonyBet Casino.

StallCation

Complaints

Read the complaints other players have left for TonyBet Casino. Learn more about complaints.

Show all complaints
TonyBet Casino - TonyBet is delaying payment

I requested a withdrawal of $100 and $60 for a total of $160, and it was taking way longer than usual to hear anything about this withdrawal.

When I first opened this account about 8 months ago, my first withdrawal was in my account in less than 10 min, and I was amazed at how fast it was, recommending them to everyone I knew. Since then, I have had numerous other withdrawals with no issues. Even when I had to verify anything, the verifications and cashout were always done and in my account in less than 24 hours. This is the sole reason why I have continued to gamble with them.

Well, with these 2 withdrawals, everything has changed.

When I asked if there was required information they needed to process my withdrawal, I was met with support staff who knew absolutely nothing and only responded with pre-typed automatic responses. I questioned if I was speaking with an AI or an actual human, and it couldn't tell me, which was very weird.

The second time I asked if it was a robot or human, and it responded with a very automated response of I can assure you all Live Chat staff are real people, Yet anytime I asked the chat more then 1 question at a time it would only respond to one of the questions to give an answer, and all i wanted to know was if there was more documentation needed because ive never had issues or waited for a withdrawal from them before.

The live chat didn't know and said I would get an email soon as it was my turn. The next day, I finally received an email requesting proof of deposit, so no problem. I sent that in less than 2 hours after they requested it, and the document was approved shortly after sending it in.

So then I'm waiting for the deposit and nothing. I asked live chat what the hold up was, and they said that everything looked good, but it was sitting in the Queue and would be processed when it got to the top. So I asked why wasn't the withdrawal processed when the document was approved and my withdrawal was sitting at the top of the Queue, and the response was that everything was processed in the order it was put in the queue, and I had to wait.

I asked the live chat what had changed in the last few months that withdrawals were now taking way longer than ever before, and she could not and would not answer me. Said that as a chat worker, she did not have the answers or information and just kept hitting automated responses, saying paitence and have to wait for my turn and I asked again is the casino under different management or did they switch to a different finance company because something had changed and I wanted to know. She told me to email TonyBet to get ahold of someone higher up to get my answers. I sent the email 3 times, every single one ignoring the actual question and responding with the same automated message that the withdrawal would be processed in the order it came in.

Then this morning, I received a message asking me if I had a gambling problem and if I could support my habit and why, all because I asked if anything had changed within this casino and wanted to know why their withdrawals have gone from less than 2 hours to days later still having nothing.

I answered their questions, explaining that I don't have a problem and that I am well aware of the safer gambling tools. I mean, we are talking about minimal deposits, and I only cashed out a small amount, but because I had questions, they are now delaying my withdrawal and making up excuses not to pay me.

After responding to the email where they accused me of having a problem, I then received an email saying thanks for clearing up the matter and answering the questions. Then, after waiting and waiting and waiting for hours, I just wrote into live chats and asked if they had all the required information to process my withdrawal, and the agent came back saying that my request had been forwarded to a different department for processing, and she couldn't tell me anything.

I then emailed them asking if they needed anything else and asking why they were delaying my request when my account is fully verified, and they won't respond to me.

I'm frustrated this casino has completely changed the way it used to run.

staus Resolved
$160

Complaint Statistics

Resolved 21
Avg. Amount $ 1,985
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
7.9/10 155 reviews

Top reviews from our players

I've spent a good amount of time exploring various online casinos, and Tonybet stands out for several reasons. Firstly, their game selection is top-notch, offering a wide range of slots, table games, and live dealer options that cater to every taste and skill level. The graphics and user interface are sleek and intuitive, making the gaming experience seamless and enjoyable. Moreover, their customer service is exceptional, providing prompt and helpful support whenever needed.

On the downside, while they offer a variety of payment options, the withdrawal process can be a bit slower than some competitors, taking up to 2 business days in certain cases. Additionally, the wagering requirements for bonuses are slightly higher, which might not appeal to everyone.

Because everything is clear there. The fact that quick deposits and payouts and the fact that game updates. In general, I am very pleased with this casino and I advise everyone to register with it.

Thank you for sharing your positive experience! Your recommendation means a lot to us, and we're glad to have you as a satisfied customer. If you ever need any assistance or have any questions, feel free to reach out to our support team. We appreciate your feedback and look forward to providing you with more enjoyable experiences in the future!

user avatar

If you look at all the sites I've played on, Tonybet is definitely in first place. And it's very simple, because when I started playing here, I realised that before I was suffering, not playing. There were no problems here, starting with registration and activation of the bonus, all the sites before that always had problems with activation, but I didn't meet this here. All the functions that are available work clearly and without failures.

I can't remember having any disagreements with the site. Even withdrawing funds was easy, which is very important for me when choosing a site to play on.

Thank you for sharing your experience! It's fantastic to hear that Tonybet has surpassed your expectations and is your preferred choice among all the sites you've played on. Your satisfaction is our priority, and we look forward to continuing to provide you with an excellent gaming experience at Tonybet.

user avatar

I have had a terrible experience with Tonybet. I played abit on there throughout the years and eventually asked them to permanently delete my account (not self exclude) as I was going to switch providers. I ended up making a new account a month later and my verification was approved. I finally won some money and tried to withdraw but it was rejected and now my account has been under review for 4 days without any updates. I’ve gotten the same email everyday saying it’s under review when I already provided them with the reasoning behind why they think it is a duplicate. Any thoughts about how to handle this? I am very frustrated by the lack help from them when I’ve been completely cooperative.

We're sorry to hear about your experience with Tonybet. We understand your frustration and the importance of timely assistance. We recommend reaching out to their customer support again, emphasizing your cooperation and the need for urgent resolution.

user avatar

Tonybet is a good choice for a gambling fan. It has a very user-friendly interface, bonuses that are constantly updated, and a mobile application. It is very cool when you can play anywhere and at any time.

Sometimes the site may take longer than usual to load a game, but this does not happen very often. I've had this happen a few times since I started playing at Tonybet. But I've never had any problems with the winnings being credited and this is a very big advantage compared to other sites.

Dear Eaton, Thank you so much for taking the time to share your positive experience with Tonybet! We're thrilled to hear that you find our platform to be a good choice for gambling.

user avatar

There is an impressive range of games here, particularly the online slots. I do love the diversity of the payment methods too ranging from the usual cards to cryptocurrencies too. I work well with the VIP program too which is an awesome perk.

While there are some good positives, I want to highlight the cons too like the customer support being bad. I hope they can fix this for everyone to have their issues resolved. Some withdrawal issues have popped up too and I hope that is fixed soon.

Thank you for sharing your feedback on our platform. Your input regarding the areas of improvement is crucial to us. We sincerely apologize for any inconvenience you've experienced with our customer support. We understand the importance of efficient and helpful assistance, and we are actively working to address and enhance our support services. Additionally, we apologize for any withdrawal issues you've encountered. Rest assured, we are committed to resolving such matters promptly and ensuring a smoother experience for all our users. Your patience and understanding during this process are greatly appreciated.

user avatar

I came in to share my impressions of Tonybet. I can say that I have not had any problems with this platform since I started registering there. My manager is always in touch and offers various nice bonuses. I don't have to ask for something, as on other sites, but it is offered to me. I also don't remember that on other sites where I played I had normal payouts of winnings. Everything was always accompanied by some difficulties, but not at Tonybet. Here, everything is as comfortable as possible and in accordance with the rules. I am really pleased with it.

I always give honest feedback about all the services I use and I would like to write something about the bad aspects of the site, but I can't because I haven't seen them yet.

Thank you so much for taking the time to share your positive impressions of Tonybet. We're thrilled to hear about your seamless experience since registering with us. It's wonderful to know that your manager is consistently in touch and provides you with various appealing bonuses without the need for requests. We aim to make our users' experiences as comfortable as possible, and we're delighted that you've found our platform to align with your expectations.

user avatar

I like the interface, it's a pleasure to be on the site. It also has my favourite games. Tonybet always gives nice bonuses, even without a deposit. In general, it's very cool.

So far, I haven't noticed any obvious problems with the site. I am satisfied with everything. If something changes, I will definitely write everything here again.

Thank you for sharing your positive experience with Tonybet. We're thrilled to hear that you enjoy the interface and find it a pleasure to navigate our site. It's great to know that we offer your favorite games and that you appreciate the bonuses, even without a deposit. We're delighted that everything has been satisfactory for you so far, and we appreciate your feedback. If you ever encounter any issues or if there are ways we can further enhance your experience, please feel free to let us know. We value your input, and our team is dedicated to providing an excellent and seamless gaming environment.

user avatar

For me as an Estonian player finding this casino became a great surprise, a lot of games to play, good offers, and extremely good support who told you only the needed things.
I played mainly slot games, caught bonus FS in the Gates of Olympys game, and was very happy that my 1st withdrawal and verification passed quickly, the 2nd was way longer (pointed that in cons)

Overall, I estimate this casino on 8/10, hoping it will get even better.

Despite the fact support team works great, it isn't available 24/7, Also withdrawals may take quite much time up to 48 hours, it is way too long I think.

Hello, Thank you so much for taking the time to leave a review. We are constantly working on improving our service and user comfort. We will try to take into account your comments regarding our support service and withdrawal speed. We will be glad to see you again!

user avatar

Great selection of games from a wide variety of providers; new games added frequently. Their gaming platform is very stable and performs well. The games seem to be fair and my Tonybet account has been one of the most profitable casino accounts I have held in some time!

The processing of withdrawals takes longer at Tonybet than virtually any other casino I have come across: the casino reviews every withdrawal manually and says that this will be done "within 48 hours", but in practice this seems to mean that every single withdrawal sits at a pending status for the full 48 hours (and sometime even longer than that) BEFORE Tonybet even sends the withdrawal to the payment provider. I only use PayPal for payments and withdrawals, and once the withdrawal is reviewed and approved by the casino, it arrives almost instantly in my PayPal account; the delay is entirely down to the casino’s manual review process. However, if withdrawals always take 48 hours, then it implies that the casino is sufficiently staffed to cope with the rate at which withdrawals are requested, so if they truly aim to process withdrawals as quickly as possible, they could put in additional effort to clear the 48-hour backlog, and from then on all withdrawals could be processed within an hour or two of being requested, without this unnecessary delay.

If you rely on responsible gambling limits to control your spend, then you should be advised that the way in which Tonybet calculates loss is different than how every other casino does it; the limits also do not operate in a manner consistent with how they are described in the Responsible Gambling section of your account. The support desk will provide a more accurate description of how each limit works and I would advise checking this first before setting any limits for yourself.

Thank you for taking the time to provide feedback regarding your experience with Tonybet. We appreciate your positive comments. We apologize for any delays you may have experienced. We are constantly working to improve our processes and will take your feedback into consideration to enhance the efficiency of our withdrawal procedures. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you.

user avatar

TonyBet Casino News

Read all news about TonyBet Casino, check for updates and stay tuned for exclusive bonuses.

Beginner’s Luck Brings a Player CA$100,000 at TonyBet Casino
Big Win Beginner’s Luck Brings a Player CA$100,000 at TonyBet Casino

Nobody expects to win a life-changing amount just three weeks after becoming a casino member. Yet, that happened to one Canadian player who decided to test their luck on TonyBet Casino.Only 20 days after creating an account, a TonyBet Casino member collected CA$100,000! Now, that’s what you call beginner’s luck.Winning Six Figures at Plinko 2Usually, when players win big, it's on online slots that reward fixed or progressive jackpots. This win from Canada comes from a popular game, but also the one when winning big is really difficult.Plinko 2 is a game by BGaming where all you have to do is watch the ball drop down on a specific multiplier. However, you get the chance to play the game your own way by increasing the number of lines to 16 and raising the risk level all the way to the max.With the bet amount of CA$40.00 only, a player manages to win a staggering amount of CA$100,000!These two modifications unlock the 2,500x multipliers on the sides and this is what helped the player walk out with six figures! The game also comes with specific features, one of which assigns a high starting multiplier to a dropping ball.Play at TonyBet CasinoTonyBet Casino sports three gaming licences and it’s available to players in Canada. The casino has maintained a consistently high CasinoRank of 8.7 on AskGamblers, attracting players from different countries. You can find a wide range of casino game, while deposits and withdrawals are smooth.Don’t forget to claim the welcome bonus when you sign up. And who knows? You might be the next player we’ll write about. Hop over to TonyBet Casino and enjoy Plinko 2 and other casino games.

You Can Now Play iSoftBet's Titles at TonyBet Casino
Industry You Can Now Play iSoftBet's Titles at TonyBet Casino

If you enjoy playing at TonyBet Casino and if you’re into iSoftBet’s games, you will now be able to do both in one place, after iSoftBet entered a partnership with TonyBet in a deal that will see its products go live in key regulated markets across Europe.An Exciting MomentThe agreement will see iSoftBet’s full array of content, including the hugely popular Gold Digger™ series, across a plethora of key jurisdictions across Europe.Commenting on the deal, Lars Kollind, Head of Business Development at iSoftBet, said that “partnering with TonyBet is an exciting moment for us as we continue to identify new ways to grow our footprint across Europe.With TonyBet's large presence in key jurisdictions, iSoftBet is looking forward to working together.“They have a major presence in a number of key jurisdictions, and we look forward to supplying our fantastic games to its audiences,” Kollind noted.Meanwhile, Davis Skulte, Key Account Manager at TonyBet, stressed that “iSoftBet brings a diverse range of content to market, from leading Megaways™ games to innovative Hold and Win titles, and we’re delighted to be able to offer them to our players across Europe.”TonyBet offers a full range of products, from sportsbook to live casino and slot titles, employing a customer-centric approach in the experiences it provides, monitoring the quality of the services in accordance with the assigned responsibilities.

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