TonyBet Casino

They wont give me the money

Hello dear ask!
I am writing to you because I am desperate and need help!
I have a big problem with the casino tonybet.es!
Since 25/02/2024 I've been struggling with them!
I have 7027 euros in my account that I want to withdraw!
The casino asked me for a lot of documents and video verifications!
I sent everything that was requested!
On 10/05/2024 I received an email saying my account is under investigation!
It has been 10 months since then and I have not received any updates regarding my account!
I would like to ask you to help me solve this problem!

TonyBet is delaying payment

I requested a withdrawal of $100 and $60 for a total of $160, and it was taking way longer than usual to hear anything about this withdrawal.

When I first opened this account about 8 months ago, my first withdrawal was in my account in less than 10 min, and I was amazed at how fast it was, recommending them to everyone I knew. Since then, I have had numerous other withdrawals with no issues. Even when I had to verify anything, the verifications and cashout were always done and in my account in less than 24 hours. This is the sole reason why I have continued to gamble with them.

Well, with these 2 withdrawals, everything has changed.

When I asked if there was required information they needed to process my withdrawal, I was met with support staff who knew absolutely nothing and only responded with pre-typed automatic responses. I questioned if I was speaking with an AI or an actual human, and it couldn't tell me, which was very weird.

The second time I asked if it was a robot or human, and it responded with a very automated response of I can assure you all Live Chat staff are real people, Yet anytime I asked the chat more then 1 question at a time it would only respond to one of the questions to give an answer, and all i wanted to know was if there was more documentation needed because ive never had issues or waited for a withdrawal from them before.

The live chat didn't know and said I would get an email soon as it was my turn. The next day, I finally received an email requesting proof of deposit, so no problem. I sent that in less than 2 hours after they requested it, and the document was approved shortly after sending it in.

So then I'm waiting for the deposit and nothing. I asked live chat what the hold up was, and they said that everything looked good, but it was sitting in the Queue and would be processed when it got to the top. So I asked why wasn't the withdrawal processed when the document was approved and my withdrawal was sitting at the top of the Queue, and the response was that everything was processed in the order it was put in the queue, and I had to wait.

I asked the live chat what had changed in the last few months that withdrawals were now taking way longer than ever before, and she could not and would not answer me. Said that as a chat worker, she did not have the answers or information and just kept hitting automated responses, saying paitence and have to wait for my turn and I asked again is the casino under different management or did they switch to a different finance company because something had changed and I wanted to know. She told me to email TonyBet to get ahold of someone higher up to get my answers. I sent the email 3 times, every single one ignoring the actual question and responding with the same automated message that the withdrawal would be processed in the order it came in.

Then this morning, I received a message asking me if I had a gambling problem and if I could support my habit and why, all because I asked if anything had changed within this casino and wanted to know why their withdrawals have gone from less than 2 hours to days later still having nothing.

I answered their questions, explaining that I don't have a problem and that I am well aware of the safer gambling tools. I mean, we are talking about minimal deposits, and I only cashed out a small amount, but because I had questions, they are now delaying my withdrawal and making up excuses not to pay me.

After responding to the email where they accused me of having a problem, I then received an email saying thanks for clearing up the matter and answering the questions. Then, after waiting and waiting and waiting for hours, I just wrote into live chats and asked if they had all the required information to process my withdrawal, and the agent came back saying that my request had been forwarded to a different department for processing, and she couldn't tell me anything.

I then emailed them asking if they needed anything else and asking why they were delaying my request when my account is fully verified, and they won't respond to me.

I'm frustrated this casino has completely changed the way it used to run.

delay with no explanation but have a wonderful day

$160

I play at tonybet casino. Fully verified. No bonus, real money casino play only.

Balance of EUR 4.5k. Made withdraw of EUR 1.1k on 26-Feb-24. Casino keeps stalling, with no explanation, support keeps responding that the withdrawal is in the queue and it will be processed as soon as possible and "we wish you a wonderful day".

Multiple Withdrawal Failures and support chat has not been helpful

€1100

Dear Tony Bet Team,

I write this email to you with a deep sense of dissatisfaction and disappointment at your service. Over the past 4-5 days I have been trying to unsuccessfully withdraw my own funds to my account (under the daily limit of 3000 Euros).

Whilst there were absolutely no issues when it came to depositing the funds in the account using my Card details (Wise Bank), my withdrawal requests have been rejected over 20 times now with reasons like Card payment not going through, payment to be processed on IBAN - when I have tried the latter, the payments are not supported either and in fact the decline response is the same - payment not processed on card. I believe the team needs to do a better job of processing withdrawals. I have already shared all relevant details including my IBAN, Bank statements, Passport and all verification documents.

It is my earnest request to look into this matter urgently.

If you do not support particular payment types like the Card (which you accepted without any issues during deposits) and your Bank transfer for the corresponding IBAN is not supported either (Screenshot attached), suggest to help process my payment on another account or you resolve the issues on the existing account.

Your support chat has not been helpful at all with standard responses and this has been going on in a loop now.

Screenshots attached for reference.

Thanks
Utkarsh

Unable to get the account verified and the winnings at Tonybet

€3000

Dear all, since the 4th of November I'm trying to get my account verified at the Tonybet casino, as well as id like to get my winnings of 1508 CAD$.

I contacted multiple times the chat operators of Tonybet casino, without success, they keep telling me to be patient. Funny part or not so funny is, that the operator told me the right department is aware of that case already? But they don't have time to check out my documents?

Looking forward to get this done with your help AskGamblers. Players should be aware of such casinos like Tonybet.

Just headache and not really professional in my experience so far. Think twice where u put your money.

Have a nice day.

Account closed without explanation and denied pending withdrawal

I made multiple deposits to this website which I can no longer access considering they have closed my account. I got my account verified successfully which I have proof of. I won’t 1200 dollars and at that time I chose to withdrawal in three separate payments. When I went to check the status of my withdrawal I noticed I had limited access to the site and reached out to their live support which I was told my account was “under review by the responsible department”. I reach out via email to their customer support team and this is the response I was given:

“We are contacting you in regard to your account status. Please be informed that the status of your account has been reviewed by the responsible department and the decision was made to subtract your remaining balance. Please note that your account will remain closed.

Stay safe and have a great day ahead!

Please do not hesitate to contact us if you have any questions.”

This is unacceptable and criminal considering they took my money and the minute I go to withdrawal they make the decision to close my account and give me absolutely zero reason.

Waiting on withdraw to be processed

I have been waiting for multiple withdraws for almost a week from Tony Bet. I have reached out via chat to escalate which I am told it is but have not received any update as they still show in pending. Chat confirmed Guidelines say they should be processed 24-48 Hr I asked if I should change the method but chat said I had it correct. Total withdraw $10,000 CAD.

$10000

Tony bet wont verify me

I have a balance of €977 in my Tony Bet account. Ive been trying to get my account verified so I can withdraw for almost a year. Every time I send them the document they have requested, they ask for something else.

I sent the following-

*ID

*Several selfies with ID

*Screenshot of my neteller home screen

*Several bills/statements

*Proof of income (payslip)

They rejected my bank statement because it was sent through the post, they want a PDF. My bank won’t send me a PDF which I have explained to Tony bet time and time again. I don’t have online banking so I have to call the bank to get them to send me a statement through the post. This is supposed to be to prove my address, what better way to prove my address than a bank statement sent through the post? They now want me to send them proof that my bank won’t provide me with a PDF, everything has been done over the phone so I can’t send proof of this. They are dragging this out and asking for more and more documents to try to delay me getting paid. All these demands seem over the top considering I haven’t won more than €1000!!

Delayed payment of my money, changed terms

€977

This casino has been delaying the payment of my winnings for over 48 hours.

I will list the rules of this casino:

3.2. Withdrawals:

All withdrawal requests are processed 24/7.
All funds that Customer has on TonyBet player Account will be credited to the Customer’s personal financial source. Withdrawals from the Account can be transferred back to the primary source which was used for depositing. In case Customer used more than one deposit method, the withdrawals will need to coincide with the deposited amounts from each of the payment methods used. All withdrawals are processed within 48 hours once the Customer's TonyBet Account is fully verified.

The screenshots I have provided will show that my payout has been delayed for more than 48 hours.
About this I have repeatedly mentioned support, to which they answer me with a phrase I will attach screenshots to this message.
I want the AGCCS BY team to help me solve this problem.
And I think that violating the rules on the part of the casino is not acceptable!
They have set themselves the framework to do the withdrawal of funds in 48 hours.

P.S.
This casino has carried out verification of my documents and have paid my winnings without delay, but after updating their rules they have changed everything.
Before the rules were updated, the payment came to my account for 1 hour.

€1470.2

Complaint Statistics

Resolved 21

Avg. Amount $ 1,985

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Top reviews from our players

Arakikr

1/10

Hi TonyBet my withdrawals are still pending after 7 days. I’ve been playing for over a yr and I’m not happy with your customer service. I chat with your customer service every day but no update. I sent all my screenshots, bank statements since 2023 December as you requested but still no reply. No update.

Hello, We’re sorry to hear about the situation you described and understand how concerning it can be when a withdrawal takes longer than expected. In some cases, withdrawals may require additional verification or review, especially when documents or account checks are involved. These procedures help ensure that transactions are processed securely and in accordance with regulatory requirements. Please be assured that once all required checks are completed, withdrawals are processed accordingly. If you are still waiting for an update, our support team will be able to review the latest status of your case and provide further details. We appreciate your patience and wish you a pleasant day ahead.

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My experience at Tonybet have always been positive. The website operates flawlessly, and the support staff is quick to respond and resolve issues. The bonus structure is thoughtfully designed, with fair wagering requirements. What stands out most is the fast withdrawal process, enhancing my satisfaction as a customer.

I have only positive experience with TonyBet, so I can't find any disadvantage of the site. I like to play because of the transparent rules and the normal withdrawal process.

Hello, It’s great to see such positive comments about your experience on the platform. Smooth website performance, clear rules, and reliable withdrawals are all things our team continuously works to maintain. We’re also pleased that the support team has been helpful whenever assistance was needed. Have a great rest of your day.

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Trilemma

10/10

TonyBet provides a seamless gaming experience with it's stable and user-friendly website. The support team is outstanding, tackling any issues with efficiency and care.

I have nothing to hold on to. I am completely satisfied with the casino. I can finally stop looking for a permanent place to play I would also like to thank the support team, they are very cool people.

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Za4ary

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I've spent a good amount of time exploring various online casinos, and Tonybet stands out for several reasons. Firstly, their game selection is top-notch, offering a wide range of slots, table games, and live dealer options that cater to every taste and skill level. The graphics and user interface are sleek and intuitive, making the gaming experience seamless and enjoyable. Moreover, their customer service is exceptional, providing prompt and helpful support whenever needed.

On the downside, while they offer a variety of payment options, the withdrawal process can be a bit slower than some competitors, taking up to 2 business days in certain cases. Additionally, the wagering requirements for bonuses are slightly higher, which might not appeal to everyone.

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TonyBet Casino 3 days ago

Allachka

10/10

Because everything is clear there. The fact that quick deposits and payouts and the fact that game updates. In general, I am very pleased with this casino and I advise everyone to register with it.

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TonyBet Casino 1 year ago

Fren4

10/10

If you look at all the sites I've played on, Tonybet is definitely in first place. And it's very simple, because when I started playing here, I realised that before I was suffering, not playing. There were no problems here, starting with registration and activation of the bonus, all the sites before that always had problems with activation, but I didn't meet this here. All the functions that are available work clearly and without failures.

I can't remember having any disagreements with the site. Even withdrawing funds was easy, which is very important for me when choosing a site to play on.

Thank you for sharing your experience! It's fantastic to hear that Tonybet has surpassed your expectations and is your preferred choice among all the sites you've played on. Your satisfaction is our priority, and we look forward to continuing to provide you with an excellent gaming experience at Tonybet.

TonyBet Casino 1 year ago

Lippyyyy

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I have had a terrible experience with Tonybet. I played abit on there throughout the years and eventually asked them to permanently delete my account (not self exclude) as I was going to switch providers. I ended up making a new account a month later and my verification was approved. I finally won some money and tried to withdraw but it was rejected and now my account has been under review for 4 days without any updates. I’ve gotten the same email everyday saying it’s under review when I already provided them with the reasoning behind why they think it is a duplicate. Any thoughts about how to handle this? I am very frustrated by the lack help from them when I’ve been completely cooperative.

We're sorry to hear about your experience with Tonybet. We understand your frustration and the importance of timely assistance. We recommend reaching out to their customer support again, emphasizing your cooperation and the need for urgent resolution.

TonyBet Casino 2 years ago

Eaton

10/10

Tonybet is a good choice for a gambling fan. It has a very user-friendly interface, bonuses that are constantly updated, and a mobile application. It is very cool when you can play anywhere and at any time.

Sometimes the site may take longer than usual to load a game, but this does not happen very often. I've had this happen a few times since I started playing at Tonybet. But I've never had any problems with the winnings being credited and this is a very big advantage compared to other sites.

Dear Eaton, Thank you so much for taking the time to share your positive experience with Tonybet! We're thrilled to hear that you find our platform to be a good choice for gambling.

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MihkelLiiv

7/10

There is an impressive range of games here, particularly the online slots. I do love the diversity of the payment methods too ranging from the usual cards to cryptocurrencies too. I work well with the VIP program too which is an awesome perk.

While there are some good positives, I want to highlight the cons too like the customer support being bad. I hope they can fix this for everyone to have their issues resolved. Some withdrawal issues have popped up too and I hope that is fixed soon.

Thank you for sharing your feedback on our platform. Your input regarding the areas of improvement is crucial to us. We sincerely apologize for any inconvenience you've experienced with our customer support. We understand the importance of efficient and helpful assistance, and we are actively working to address and enhance our support services. Additionally, we apologize for any withdrawal issues you've encountered. Rest assured, we are committed to resolving such matters promptly and ensuring a smoother experience for all our users. Your patience and understanding during this process are greatly appreciated.

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