Page 7 – Player Reviews for TonyBet Casino
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Share your thoughts with other playersAI-Generated Summary of Our Player Reviews
Players expressed frustration with the withdrawal times, noting that they often had to wait longer than expected for their funds. Additionally, there were complaints about the lack of clear bonus terms and a feeling of stinginess regarding rewards and promotions.
Top Reviews From Our Players
Site looks modern although looks a bit messy not a great selection of games either, UK 0203 phone number.
Account verification uploaded UK passport, copy of debit card, UK driving licence and utility bill (which was a few weeks over the date specified) was rejected and advised I need more recent utility bill told customer service that bills are published every 6 months but they still wouldn't budge so I closed my account, even though I uploaded more than they required. Customer service wasn't great and was abrupt and unfriendly, they clearly didn't know that in 2017 the monthly paper bills stopped years ago. Also did not receive my bonus as advertised so will contact my bank and look into a chargeback as I couldn't continue as a customer with the company and relevant trade description laws not followed on the bonus. Bad selection of slot games and won nothing with no feature triggered.
Hello, Thank you for taking the time to share your detailed feedback. We appreciate your comments regarding the look of our website and we also value the points you raised about your experience. Regarding account verification, please note that certain documents may need to meet specific requirements, including being issued within a defined time frame. These checks are part of our regulatory and security obligations and help ensure that all accounts remain protected. We understand that document availability can sometimes be inconvenient, and we appreciate your patience during such processes. We are also sorry to hear that your interaction with our customer support team did not meet your expectations. Providing professional and helpful assistance is very important to us, and feedback like yours helps us improve the quality of our service. Regarding bonuses, they are always subject to specific terms and conditions, and our support team is normally available to clarify any questions related to eligibility or requirements. Thank you again for sharing your feedback, and we wish you a pleasant day ahead.
I deposited 20 last week and ended up winning 1000! The only trouble I had was sending in documents to verify it was actually me! So hopefully I’ll see the winnings in my account in the next few days
Hello, Thank you for sharing your experience and congratulations on your win! We’re glad to hear you had a positive time playing with us. Regarding the document verification, please note that this is a standard security procedure required to ensure that all accounts and transactions remain safe and compliant with our regulations. Thank you again for taking the time to leave your feedback, and we wish you a great day ahead.
I was playing in many online casinos but I'm gonna be honest with you guys, Tonybet casino is the best, friendly live chat support, many choices of games, and the most important is fast withdrawal within minutes.
Hello, Thank you very much for your kind words and for taking the time to share your positive experience with Tonybet. We’re delighted to hear that you are enjoying our game selection, fast withdrawals, and the support provided by our live chat team. Providing a smooth and enjoyable experience for our players is always our top priority. Thanks again for your review, and we wish you a wonderful day ahead.
Played with my own money, got withdrawal made, took about 2-3 days it was approved and paid. So that was good.
Wagering happens only when having own money 100%, if your balance drop's on bonus money you have to deposit again, and again and again if you can't get balance up enough with your own money. So that's a huge minus for my taste. Game's are hard to find since the Search-engine doesn't find them, they are scattered in odd way's in many section's with no organisation. Pretty much huge mess how the game's are placed.
And you can't see your wagering progress anywhere, and that's annoying. I asked this year or two ago, when I registered and they said they are working on it currently so they can have that simple progress bar, and still they don't have it, so it was a little bit of fairytale from their part. It's funny how it is so hard to add something that almost all casino's have.
Hi Noite2, please drop me your username and I will issue 20 no deposit free rounds on Motorhead video slot with no wager for you. Cheers, Tom - Tonybet Casino guy
Nothing, avoid this site it's a complete joke and doesn't work.
Absolute waste of time, I registered then deposited and it suddenly wouldn't let me into site. Came up with some patronising message saying "gnarly dude you've done something wrong". I'll now have to fight to get my deposit back.
Avoid at all costs and join betsafe or nextcasino, or even inter casino as they can be relied on to pay out.
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced when trying to access your account after making a deposit. In some cases, access to an account may be temporarily restricted due to automatic security or verification checks designed to protect both players and the platform. We understand that this can be frustrating, especially if it happens unexpectedly. Please rest assured that deposits are not lost, and our support team will be happy to review your case and assist with resolving the issue as quickly as possible. As this review was posted some time ago, if the issue still remains unresolved, please know that our team is always here to assist via live chat or email. Thank you again for your feedback, and we wish you a great day ahead.
The website design is pleasant, selection of games is average, but casino is quite convenient.
Lack of online support within several hours, I mostly play at night, so it's always inconvenient to wait until morning to fix some problems, and also the number of game providers is small.
Hey, Thanks for taking the time to share your feedback. We’re glad to hear you find the website convenient and the design pleasant. At the same time, we understand how frustrating it can be to wait for assistance, especially if you’re playing at night. Our customer support team now operates 24/7, so you should be able to reach out at any time via email or live chat and connect with an agent instantly. We’ve also noted your comment about the number of game providers, and we’re continually looking to expand our offering. Thanks again for your feedback.
Cozy atmosphere and they don't carry useless games. It is like they hand picked their games and each one suits me!!
Officially the fastest bank wire ever received from processed moment.
Customer support is friendly and they actually answer you properly.
Tony bet has me as a new client. All the way.
I have no words to describe how comfortable I am playing here.
Finally, I found a new casino that is almost perfect.
Not because I won a few thousand...... The rating of 12/10 is well deserved.
App has 10% of their games.
No MG on app.
Besides that, perfect!!!!
Hey, Thanks a lot for the detailed feedback! We’re really glad to hear you’re enjoying the game selection, fast payouts, and the support experience. It’s great to know that the overall atmosphere of the platform feels comfortable for you, as that’s exactly what we aim for. We’ve also taken note of your comment about the app having a smaller game library compared to the website — this is something we’ve been working on, and the game selection should now be much wider. Thanks again for sharing your thoughts, and enjoy your time on the platform!
I don't like the fact that they have 4 complaints already, but since they are established in 2009 and all of them are resolved I guess they are good to go. I came across Tonybet Casino when I was browsing some forums and then I saw they were giving 20 free spins on Starburst just to become their member.
Their site is really easy to navigate, so opened my account there, verified my email address and the free spins were added to my account. I played for a while, till I hit zero on my account. They offer 100% average bonus, but considering that the wagering only the bonus given I thought I could give them a try.
They have Estonian licence which I am not familiar with it, actually I do know one another casino with the same licence and as I know they are not going that good. But reading some reviews about this guys I thought I will be good to go. I don't like the fact that they don't have live chat support, so only email contact. Once I have contact them and received an answer the next day, so answer in 24 h not so good I guess.
Although I have opened my account here several months ago, I decided to make one deposit there recently. Made small deposit of 20 euros and got the bonus right away. I decided to play Piggy Riches slot all the way, well as usual and at the beginning I was going fine, my balance topped up to 95 euros and suddenly the game was giving only small winnings or dead spins.
I didn't play very long time here, actually my total playtime with the bonus was around half an hour, so can't say I enjoyed my playtime in this casino. I liked that the wagering of the bonus was only X 35 and that was the reason why I have made my first deposit here. Not sure will I make my second deposit here, just because they don't run some interesting promos.
Hey, Thanks for taking the time to share such a detailed review. We’re glad to hear that the registration process and bonus activation went smoothly for you, and that you found the website easy to navigate. We understand that everyone’s gameplay experience can differ, especially when it comes to slots, as all game outcomes are entirely based on chance and can vary from session to session. Regarding support, we do also offer a live chat option in addition to email, where you can get connected with an agent instantly if you ever need quicker assistance. We appreciate your honest feedback and wish you a great day!
TonyBet Casino is one of the casinos where I signed up just recently. I found this casino here, at Askgamblers while I was looking for welcome bonuses for NetEnt software games. I came across TonyBet casino which offer you 100% match deposit for first deposit.
Before I created account at their casino, I read some bonus rules about welcome bonus. Since I saw that I can claim it and that it has no restricted slots I decided to claim it. I created account and later I made deposit of 20€. To claim this welcome bonus you will need to enter the bonus code during deposit. After I made deposit, the bonus was credited automatically within some minutes.
With that bonus I was playing dead or alive and a few other games. At the beginning I had some luck, I raised my balance to around 100€. Later because I had quite good balance I raised my bet to around 0.6€ - 0.8€ per spin. I had some decent winnings from those bet stakes too, so I continue to playing with them. But after some time, my balance falling down fast and I was changing the games quite often. Maybe this was my mistake, because at the end I lose the money.
Otherwise I did not have any problem here at TonyBet casino. Their games worked fine, without lagging or anything like that. I had some nice time here while I was playing, but I do not think I will come back to them. After I used welcome bonus, I got some email promotions – but only for sport bets. Maybe I would deposit here again if there would be more bonuses for casino slolts. I did not get any bonus offer for casino which is weird a little bit. I will rate TonyBet casino with 7 out of 10 possible stars.
Hey, Thanks for sharing your first impressions with us! We’re glad to hear you came across TonyBet while looking for welcome offers for NetEnt games and decided to give us a try. We aim to provide a great experience to all clients from the start, so your review is greatly appreciated. Thanks again for your feedback
Tonybet is a casino I’ve known for a while, as I became a member at their site somewhat last summer. I saw that they were giving few euro free chip for new members and since they are powered by my favorites Netent and Microgaming and Betgames, which I don’t know that well , I couldn't resist an offer of something free. I had no problems with claiming the bonus and I liked their casino look, I still remember I played Game of Thrones 15 line version and run out of credits very soon.
Some months later I remembered about this site and I had received some promotional offer I wanted to check out further. When I logged into my account, I saw that it has been frozen and to unlock it I had to send them verification documents. Since I have them in my laptop, I did it right away but didn't get any answer so I forgot about them for some time again.
Around Chistmas time, when all casinos are quite generous, so were Tonybet. The were giving 3€ no deposit bonus so it reminded me about this casino once again and about the whole situation about my verification check. I logged into my account and saw that it still had the frozen screen and showed the same message that I needed to send my docs. Then I finally contacted support, they have live chat but somehow I've never had the luck to reach them, I always get offline message. I wrote about my ID and sent the documents again, shortly I received answer that the documents have been forwarded to the security and I would hear from them soon. I think it was the next day when I received confirmation mail and was finally able to login. I got my 3€ chip and used it on Twin Spin slot.
Despite my small technical issues with ID verification, I do think the are a good casino and worth to be trusted. What I’ve noticed is that they are tight with freebies, sometimes they run a promotion when the first 20 players will get free spins, that is little funny in my opinion. I would like to deposit there, since I really like their game providers,and I think I will soon claim their casino 100% match bonus because it has good wagering requirements. I would recommend to improve their support as for me it has been hard to get in touch with them, but all in all I recommend them.
Hey, Thanks a lot for taking the time to share your experience with us! We’re glad to hear that you enjoyed the look and feel of the casino and had no issues claiming your bonus when you joined. It’s also great to know you’ve been able to explore games from some of your favourite providers along the way. We appreciate your feedback and wish you a great day.
Nothing. Please see my negative reviews about this horrid company.
Opened an account on the 4th March. Account closed the same day after winning circa. £2500.
Still emailing them to do this day with no reply. Live chat are hopeless, answer the message and then ignore you once chatting.
Disgraceful company, I would highly recommend you avoid this company and go elsewhere. They have been reported.
Hey, Thanks for sharing your feedback. We’re sorry to hear about your experience. Account closures are never done randomly and are usually the result of required checks in line with our Terms and Conditions and regulatory obligations. If you’re still waiting for an update, please rest assured that once a case is under review by the relevant team, a response will be provided as soon as the investigation is complete. Thank you for bringing this to our attention.
Looks good on the surface, but it's integrity and fairness what's important.
This casino has one of the poorest returns % I have ever experienced. I am currently investigating this further as the slots have devoured my money in no time at all. Being an experienced online slot player with Netent and Quickfire games, I was shocked at the speed at which this casino took my money. Something isn't right here so please be careful. I have requested a full breakdown of my gaming transactions so I can send them off to be verified by a third party.
The live support is also very poor and generally unresponsive and I am still waiting for an acknowledgement by email.
Hey, Thanks for sharing your feedback. We understand how frustrating it can feel when gameplay doesn’t go your way. Just to clarify, all of our slot games come directly from licensed and certified providers, and their outcomes are determined by independent Random Number Generators (RNG). This means neither the casino nor anyone else can influence the RTP or results in any way. You can always find the RTP details and full game rules in the information section of each slot. We appreciate you raising your concerns.
Compare TonyBet Casino to Other Casinos
Players appreciated the smooth gameplay and user-friendly interface, highlighting the efficient processing of withdrawals and the wide selection of games available. Many found the overall experience enjoyable, with quick deposits and responsive customer support enhancing their satisfaction.