The Grand Ivy Casino

Not much, like most casinos has a varied selection of games.

Withdrawals are painful with this casino. Having read the reviews I'm certainly not the first to feel like this I doubt I'll be the last.

It took 2 days to verify my documents which I sent to them before they asked because I've done this process multiple times.

The withdrawal should of been processed in "roughly two days" but it has not been done they now want a further two days to processes this as the first two days were for the verification of my account.

They have no telephone support, emails are slow unless they are trying to encourage you to deposit more to become a VIP.
Live chat is available but its just a palm off and no answers are given

This is the first time I've felt so frustrated that I've signed up to AskGamblers solely to leave this review.

Oh, they restrict withdrawals to £5000 again shocking.

A 1 year old casino that stands very little chance of player loyalty due to its dinosaur player support.

Don't use this site unless you like an additional battle after winning on a casino to get those winnings.

Avoid

Just Joined grand ivy casino about 4 days ago. All seems good High Payouts, but Withdrawals 5 working days seem to take a little longer than other casinos.

I will update you guys regarding my Withdrawals request successful or they are creating any issues.

The most ethical casino out there, they didn't have to help me with an issue, but they went above and beyond what any other casino I have ever dealt with. They have amazing customer service.

Nothing, they are the best out there, I can't think of anything negative about them.

What I like about Grand ivy casino was the range of games available Live Roulette and Slots especially micro gaming and quickspin, I had a good win and waiting game now I would rate this casino 10/10 but verification and withdrawals take longer than expected.

After reading the TS&C for withdrawals and verifying account process takes up to 5 business days, I think If verification and payments were processed over the weekend, and verification and payments took place within 24 hours I would rate 10/10 but I would give it 9/10

Good games, won good pot in black jack table. Everything went well on deposits.

Haven't got any response after making withdrawal and sending documents 5 days ago. Starts to make me worry what is going on.

I won around £800 after initially depositing around £300.

I sent over my verification details after withdrawing the winnings on Friday the 7th at 4am.

I have spoke to customer services now around 6/7 times and all I get is apologies and they don't know when it will be done.

The website states 24-48 hours (business) it has now been 96 and nothing is confirmed.

In a bid to try and not return and stop myself refunding the money I places my self on a time out - I then spoke to a chat adviser (when I tried to find out where the money was). I was informed that I could just ask them to remove the timeout ( what's the point of having one if I could just cancel it) and log back in to check the status of the withdrawal.

Still not heard from them and as you can well imagine - I reversed the withdrawal and lost the lot.

I take full responsibility for losing the cash. But I can't help but think this could have been averted if they stuck to what they advertise on their website with their verification process or at least have a time out that you can't just change your mind on.

Overall the casino needs to give the player more protection. Not just put verification on slow down when a player wins.

Not a trustworthy casino - doesn't act withing their own timeframe and their player protection doesn't actually protect players.

I played at The grand Ivy fr quite awhile and I enjoyed it. I also withdrew and although my credit card didn't allow to be credited, I had a bank transfer go smoothly. But then the following today. Read on.

I received 3 email offers of bonuses and I went on-line. All offers said they expired at midnight GMT Thursday February 9th. I am in Canada and it was gmt time 5pm. I verified time in UK and it was 11:30 pm Thursday Feb 9th. So I was in my opinion on time.

Went on-line, tried to deposit. I get a drop down that read -% + 100 spins. No idea which of the 3 this represented so i decided to chat. On comes Kyle..

Long story short, he tells me I only have one bonus available. A 200 spin which I can't use cause I am in Canada. Offers $20 for those spins. I explain and send the 3 email offers. Plus a screen shot of the drop down asking what the percentage match was. He says those offers are no longer valid bur Kyle was the one who asked me to send him a screen shot and can make an exception if I did. I sent the screen shot. Came back and said only $10 available now.. lol.

What a waste of time and yes frustrating so I believe all the comments about their client service. So I ask Kyle what would he do? I have 3 emails an incorrect drop down menu showing a bonus and he tells me there is no other bonus. I get upset now and ask Kyle what would be the procedures if I decide to close my account. he comes back with "I closed your account". Oh well, ok, I say thanks and log off.

What service! I was asking but I guess I'm done with the grand Ivy.. Not my loss. Avoid! I liked it there but wow...cannot handle the service so no worries.

Games similar to other casinos. Nothing extraordinary. Covers most jackpot games.

As a vip player for a number of years I decided to give this casino a try. I deposited over £1500 and lost it quite easily.

I asked for a free bonus having not taken up a few of there ridiculous wagering deposit bonuses and I was told I could have a £150 free bonus with a 35 x wagering but my winnings would be capped to £100 (if I were ever to win!). I therefore closed my account (after a week) and saved myself loads of money and time.

I have been a vip member of every top casino for over 15 years and the standard of service here is as bad as I can remember. (maybe betfred was as bad.) This is just the sort of casino that should be avoided at all costs. They are after your money but show the worse possible incentives/ bonuses and indeed service. I simply can't understand the rating here? Avoid!

Games are ok nothing special, no different to any other casino. Live chat seems to be not bad you get a response within a few minutes.

Time it takes to get your documents checked 5 days and still waiting, withdrawn 500 a week ago and is still pending cash out, total useless. Would not recommend to anyone, complete joke take your money off you without a problem but as soon as you try to cash out they make you jump through hoops, better sticking to the bookies least you get your money there and then.

I like the games offered by certain providers that don't appear elsewhere. They have just added a few more microgaming suppliers.

I just made a withdrawal for the first time at this casino so really waiting to see if they abide by their time limits. Withdrawal was made on Sunday, December 11th to credit card. December 12th: Received an email about withdrawal to send my documents for verification.
December 12th: I sent documents and they responded that I should hear back from their accounting in 1-2 days. Once this is verified I should have a deposit within 4 to 5 business days, (which is still in my opinion too long but will update.

The customer service chat may sometimes take 10 minutes to respond. Withdrawals seem to take a little longer than other casinos I have withdrawn from. They offer free spins on Nentent on their bonuses which Canadian Players cannot participate in but they do however credit the spins at .20 cents a spin but you need to chat to ask which takes time.

Will update on my withdrawal to see how long it really takes. Should receive a response soon on the status of their document verification. Keep you posted.