Complaint #27 Sweep Las Vegas Casino

Sweep Las Vegas Redemption continues Pending status

By jonelle v.

1 day ago

I am submitting a new complaint against Sweep Las Vegas regarding my unpaid redemption of $439.80, transaction #1035554, originally submitted on October 24, 2026.

As of November 7, 2026, my redemption has been pending for 14 days, despite the casino advertising that redemptions are processed within 24–48 hours on business days.

I completed identity verification before submitting my redemption. However, Sweep Las Vegas subsequently requested my identification again, which I promptly provided. Their support team confirmed receiving my ID and stated that it would be forwarded to their Finance Team.

Since then, I have contacted customer support multiple times requesting an explanation and an estimated payment date.

On October 29, the casino confirmed my redemption had been submitted for review. In a subsequent email, they confirmed receiving my additional identification. Their latest response states that my redemption is still under review by their Finance Team.

Despite these communications, the casino has not explained what is causing the delay, confirmed approval, or provided an estimated payment date.

I previously submitted a complaint to AskGamblers but requested its closure after receiving an email from the casino, mistakenly believing the payment issue was being resolved. I subsequently learned that the redemption remained pending. AskGamblers support has instructed me to submit a new complaint.

I am requesting assistance obtaining my $439.80 redemption, a clear explanation for the extended review, and a specific processing timeframe.

I can provide screenshots of the pending transaction, the casino's advertised processing timeframe, and all correspondence with their support team.

Disputed Casino Sweep Las Vegas Casino

Reason Delayed payment

Amount $439.8

Discussion

51 hours left for Sweep Las Vegas Casino to respond.

There are no replies at the moment.

Sweep Las Vegas Casino Complaint Stats

Resolved 0 / 19

Avg. Amount $1,385

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Sweep Las Vegas Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 17 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 7 days.

Complaint Status

51h left

$440

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Sweep Las Vegas Casino Complaints

See all complaints for this casino

Redemptions missing

I made an account and verified myself. I played and enjoyed the using the app. I made purchases. I won and lost. I redeem winnings months ago and still haven’t received the funds yet. I emailed them and they say wait to hear from their team. I’ve won before and I didn’t have this problem and the process only took a few days to hit my account. I’m confused on what’s taking so long this time. Can u help me.?

Unresolved

$2,498

Unpaid funds

I have 4 pending $2000.00 redemptions that I won fair and square. I spent around $2359.40 dollars with them. My first redemption was for $2000.00 on October 11 2026 my second redemption was on October 13th 2026 for $2000.00 my third redemption was on October 14th 2026 for $2000.00 and my fourth redemption I did today October 16th for $2000.00. The max daily limit is $2000.00 a day that’s why I have 4 increments of $2000.00 redemptions. Their website clearly says it takes up to 24hrs to 72hrs to be paid out. I keep getting the same generic response from support saying it’s being handled by their finance team. I just want to be paid out my winnings I risked a lot of my hard earned money and would love for you to help me receive my funds I won fair and square . I’m in a legal state where I’m allowed to play my KYC is verified . I just want them to pay me before I have to escalate this issue to a legal matter

Unresolved

$8,000

No communication and no payout

Hello,

First and foremost I want to thank you for looking at my account and hopefully offering me some help.

I deposited and made the play through. I won over $1,600 on the 6th at 11:50pm. I have a large paper trail. I did not get any kind of verification, thank you for playing, or congratulations or anything on when to expect my payout.

After three messages I finally got someone to respond that my verification was good and going to be processed, after I sent a formal email It's been a few days I haven't heard from them.

I've sent them a couple more emails and no response. With their timeline I should have had it by now and I shouldn't be still pending in their system.

I saw more negative reviews on this site and payouts going overtime when it says once you're approved it can take up to 72 hours for approval, and then they send it out. I would greatly appreciate it so much and I've included screenshots of the conversation

Thank you,

< Full name and email removed >

Unresolved

$1,600

Waiting for my redemption since September 23rd

I submitted a redemption claim for $300 on sept 23. I have tried every effort to get my winnings and I still don’t have the redemption yet.

They keep sending these pre written excuses.

The last one I recvd said I was in the payment Que. So I have reached out multiple time only to keep getting generic responses.

Unresolved

$300

Redemption pending for over a month

On September 6th, 2026 I submitted a redemption for 999.37$.

On September 14th they asked via email @ [email protected] to provide my ID/drivers license and a copy of my bank statement for which I used to deposit with and wish to withdraw to. I submitted all of these documents, on September 17th I received an email back, saying they had received the documents and would be with me as soon as they had an update.

Since then, I have emailed them a number of times. Asking them where my money is or what is going on with my redemption, especially being that I have already redeemed from this casino once before, so I know that my account is already verified and I’ve sent in the proper documentation. All they keep sending me back is the same copied and pasted email stating that they are having a high volume of redemptions and they would process me and get to me as soon as they could. This is absolutely unacceptable though. It should not take over a month for me to receive my Money.

I also received an email on September 7 stating that my redemption had been successfully submitted in the finance team would be looking over it.

What I want to happen is I want to receive my money from this casino. Or at least be given a date and time or be told what is going on.

Unresolved

$999

Delay in my redemption I have been waiting since September 11 and it is still pending

I emailed them about my redemption I been waiting since the 11th I haven’t received my money yet. I emailed them I also have been checking the website constantly hoping it has been processed. I also check this morning and it keep saying pending nothing has been processed yet at all. Everyday I am checking the sweepslasvegas app hoping my payment has processed and it still shows pending.

Unresolved

$100

Redemption Delayed

I put in for a redemption June 10,2026. My account is fully verified and I still haven't received my $100 redemption. I've emailed several times and get the same answer word for word.

My redemption is in que and will be paid in the order it was received. But I found online reddit about payments after mine being paid out already.

Unresolved

$100

Redemption delayed one month

I first submitted my withdrawal request on June19th for $300.00
On June I completed the credit‑card verification your team requested and confirmed this by email the same day.*

*Since then, I’ve followed up repeatedly and have only received repeated template responses stating the same thing ” or referencing “high redemption volume,” without any acknowledgment of the crypto address or a response to what was inquired Or any timeline for release.*

*As of today, this withdrawal has been pending for 30 days. This is far beyond any reasonable processing timeframe.*

*At this point, I need:*

*• The current status of my withdrawal*

*• Confirmation of my Crypto address*

*• A specific timeline for when the payout will be released*

**Timeline**

* June 19:
ME: Requested withdrawal for $300.00

* JUNE 20TH:
SweepLasVegas~
** “We sincerely apologize for the delay. Due to an unusually high volume of redemption requests, processing times are currently longer than expected.”**

**Finance is going to process your redeem request, once approved you will receive an email from TripleA shortly, where you can enter your crypto address to complete the process.**
“Can you please confirm as soon as you have it?”

ME: Replied “ Yes I Will

JUNE 23TH:
ME: Stated that I wasn't given opportunity to provide a crypto address for withdrawal and my confusion about how the redemption is being processed without a receiving crypto address.

SweepLasVegas~
(Repeated reply)
“We sincerely apologize for the delay. Due to an unusually high volume of redemption requests, processing times are currently longer than expected.”**

**Finance is going to process your redeem request, once approved you will receive an email from TripleA shortly, where you can enter your crypto address to complete the process.**
“Can you please confirm as soon as you have it?”

ME: Still haven't received received an email for my withdrawal from [“Finance”]

SweepLasVegas~

June 22nd: Still haven't received received an email for withdrawal from “Finance”
June 23:
ME:
(Checking status)

Sweep Las Vegas~
**Delay, high volume of redemption requests

* JUNE 25TH:
ME: Inquired about wait time as I have never had such long wait for redemption.

Sweep Las Vegas~
**Not able to provide a specific time.
Matter currently being handled Finance Team.

JUNE 27TH:
ME: Inquiry

SweeLasVegas~

They spoke with Finance Team and redemption is in the queue.

** Sorry for delay
High volume of redemptions

* Every reply from them: “Sorry for Delay,” “high volume of redemptions," , etc.
* No timeline, no specifics, no acknowledgment of my verification

On July 1st I emailed them a formal letter requesting to escalate my withdrawal and for explanations and support along with a timeline of all of the emails and replies.

Sweep Las Vegas:
Again apologized for the delay and explained once again about them being behind and all but assured me that I would get my winnings and would not lose anything only that it would be when they get to it.

On July 12th I reached out again and asked if I had moved up in the end the queue and they replied that they're not sure why I had not received my email from finance or my redemption yet that there may have been some sort of air or problem with something and they were going to reach out and let me know.
After a few days of not hearing back I emailed again on July 15th asking if they had gotten an update and they said they have not.

On July 17th I emailed expressing my miss my confusion about how things worked with them and how I didn't understand why they never explained anything to me and why they don't communicate as a team there
And they replied:
Hello Amber,

I already sent this issue to finance team and they are going to give prior attention to your payment.
That was today. July 18th.

Unresolved

$300

Waiting redemption since May 16th

I joined this casino in early May and made a few small welcome offer deposits and wasn't able to win anything..I kept getting emails with all kinds of offers so on May 16th I purchased an offer for $35 to get 50sc and was able to win up to $100 within a few hours and then I put in my redemption request..I waited over a month and kept seeing reviews with everyone else saying the same thing but I saw a few reviews say they had no issues redeeming crypto so I cancelled that redemption and redid it crypto then waited a couple of weeks before contacting support again and just keep getting the same automated message saying they're behind on redemptions so I ended up cancelling that redemption as well and redid it back to my bank account because I'm not really familiar with crypto and I'm still waiting since the 26th of June ..I wrote support again this morning and got the same automated response. I would like my redemption or my $35 back at least

Unresolved

$100

Will not redeem my money

I have had a redemption pending for 15 days. I can not get any answer from customer support. They ignore all of my emails. I redeemed over there in May 200 dollars. Took about a week after verified and all. But now - I am getting no reply and no money sent to my bank. I buy many packages. Its only fair they pay me! Someone help please. This has went on way to long!

Unresolved

$1,500