Sweep Las Vegas Casino Complaints
Sweep Las Vegas Casino Complaint Stats
As of November 7, 2026, my redemption has been pending for 14 days, despite the casino advertising that redemptions are processed within 24–48 hours on business days.
I completed identity verification before submitting my redemption. However, Sweep Las Vegas subsequently requested my identification again, which I promptly provided. Their support team confirmed receiving my ID and stated that it would be forwarded to their Finance Team.
Since then, I have contacted customer support multiple times requesting an explanation and an estimated payment date.
On October 29, the casino confirmed my redemption had been submitted for review. In a subsequent email, they confirmed receiving my additional identification. Their latest response states that my redemption is still under review by their Finance Team.
Despite these communications, the casino has not explained what is causing the delay, confirmed approval, or provided an estimated payment date.
I previously submitted a complaint to AskGamblers but requested its closure after receiving an email from the casino, mistakenly believing the payment issue was being resolved. I subsequently learned that the redemption remained pending. AskGamblers support has instructed me to submit a new complaint.
I am requesting assistance obtaining my $439.80 redemption, a clear explanation for the extended review, and a specific processing timeframe.
I can provide screenshots of the pending transaction, the casino's advertised processing timeframe, and all correspondence with their support team.
Unresolved
Unresolved
Hello,
First and foremost I want to thank you for looking at my account and hopefully offering me some help.
I deposited and made the play through. I won over $1,600 on the 6th at 11:50pm. I have a large paper trail. I did not get any kind of verification, thank you for playing, or congratulations or anything on when to expect my payout.
After three messages I finally got someone to respond that my verification was good and going to be processed, after I sent a formal email It's been a few days I haven't heard from them.
I've sent them a couple more emails and no response. With their timeline I should have had it by now and I shouldn't be still pending in their system.
I saw more negative reviews on this site and payouts going overtime when it says once you're approved it can take up to 72 hours for approval, and then they send it out. I would greatly appreciate it so much and I've included screenshots of the conversation
Thank you,
< Full name and email removed >
Unresolved
I submitted a redemption claim for $300 on sept 23. I have tried every effort to get my winnings and I still don’t have the redemption yet.
They keep sending these pre written excuses.
The last one I recvd said I was in the payment Que. So I have reached out multiple time only to keep getting generic responses.
Unresolved
On September 6th, 2026 I submitted a redemption for 999.37$.
On September 14th they asked via email @ [email protected] to provide my ID/drivers license and a copy of my bank statement for which I used to deposit with and wish to withdraw to. I submitted all of these documents, on September 17th I received an email back, saying they had received the documents and would be with me as soon as they had an update.
Since then, I have emailed them a number of times. Asking them where my money is or what is going on with my redemption, especially being that I have already redeemed from this casino once before, so I know that my account is already verified and I’ve sent in the proper documentation. All they keep sending me back is the same copied and pasted email stating that they are having a high volume of redemptions and they would process me and get to me as soon as they could. This is absolutely unacceptable though. It should not take over a month for me to receive my Money.
I also received an email on September 7 stating that my redemption had been successfully submitted in the finance team would be looking over it.
What I want to happen is I want to receive my money from this casino. Or at least be given a date and time or be told what is going on.
Unresolved
Unresolved
I put in for a redemption June 10,2026. My account is fully verified and I still haven't received my $100 redemption. I've emailed several times and get the same answer word for word.
My redemption is in que and will be paid in the order it was received. But I found online reddit about payments after mine being paid out already.
Unresolved
On June I completed the credit‑card verification your team requested and confirmed this by email the same day.*
*Since then, I’ve followed up repeatedly and have only received repeated template responses stating the same thing ” or referencing “high redemption volume,” without any acknowledgment of the crypto address or a response to what was inquired Or any timeline for release.*
*As of today, this withdrawal has been pending for 30 days. This is far beyond any reasonable processing timeframe.*
*At this point, I need:*
*• The current status of my withdrawal*
*• Confirmation of my Crypto address*
*• A specific timeline for when the payout will be released*
**Timeline**
* June 19:
ME: Requested withdrawal for $300.00
* JUNE 20TH:
SweepLasVegas~
** “We sincerely apologize for the delay. Due to an unusually high volume of redemption requests, processing times are currently longer than expected.”**
**Finance is going to process your redeem request, once approved you will receive an email from TripleA shortly, where you can enter your crypto address to complete the process.**
“Can you please confirm as soon as you have it?”
ME: Replied “ Yes I Will
JUNE 23TH:
ME: Stated that I wasn't given opportunity to provide a crypto address for withdrawal and my confusion about how the redemption is being processed without a receiving crypto address.
SweepLasVegas~
(Repeated reply)
“We sincerely apologize for the delay. Due to an unusually high volume of redemption requests, processing times are currently longer than expected.”**
**Finance is going to process your redeem request, once approved you will receive an email from TripleA shortly, where you can enter your crypto address to complete the process.**
“Can you please confirm as soon as you have it?”
ME: Still haven't received received an email for my withdrawal from [“Finance”]
SweepLasVegas~
June 22nd: Still haven't received received an email for withdrawal from “Finance”
June 23:
ME:
(Checking status)
Sweep Las Vegas~
**Delay, high volume of redemption requests
* JUNE 25TH:
ME: Inquired about wait time as I have never had such long wait for redemption.
Sweep Las Vegas~
**Not able to provide a specific time.
Matter currently being handled Finance Team.
JUNE 27TH:
ME: Inquiry
SweeLasVegas~
They spoke with Finance Team and redemption is in the queue.
** Sorry for delay
High volume of redemptions
* Every reply from them: “Sorry for Delay,” “high volume of redemptions," , etc.
* No timeline, no specifics, no acknowledgment of my verification
On July 1st I emailed them a formal letter requesting to escalate my withdrawal and for explanations and support along with a timeline of all of the emails and replies.
Sweep Las Vegas:
Again apologized for the delay and explained once again about them being behind and all but assured me that I would get my winnings and would not lose anything only that it would be when they get to it.
On July 12th I reached out again and asked if I had moved up in the end the queue and they replied that they're not sure why I had not received my email from finance or my redemption yet that there may have been some sort of air or problem with something and they were going to reach out and let me know.
After a few days of not hearing back I emailed again on July 15th asking if they had gotten an update and they said they have not.
On July 17th I emailed expressing my miss my confusion about how things worked with them and how I didn't understand why they never explained anything to me and why they don't communicate as a team there
And they replied:
Hello Amber,
I already sent this issue to finance team and they are going to give prior attention to your payment.
That was today. July 18th.
Unresolved
Unresolved
I have had a redemption pending for 15 days. I can not get any answer from customer support. They ignore all of my emails. I redeemed over there in May 200 dollars. Took about a week after verified and all. But now - I am getting no reply and no money sent to my bank. I buy many packages. Its only fair they pay me! Someone help please. This has went on way to long!
Unresolved
Shortly after submitting the withdrawal request, I received an email from Sweep Las Vegas ([email protected]) stating my account had been "permanently suspended" because of activity that "doesn't align with the fair play spirit" of the platform. No specific Terms and Conditions clause was cited, no specific gameplay activity was named, and I had never previously been warned or flagged for any account issue.
I replied to the casino directly requesting:
The specific term I allegedly violated
A description of the exact activity that triggered the review
Confirmation of the status of my $2,000 CAD withdrawal
I have not received a substantive response beyond the original suspension notice.
I am filing this complaint because I believe my account was closed specifically to avoid paying out a legitimate win, following a pattern that appears in multiple other complaints against this operator (Digital Entertainment Development LLC). I have retained all correspondence, including the purchase confirmation, the win, the withdrawal request, and the suspension email.
Unresolved
I would highly recommend avoiding this operator. I have now had $2,000 pending for 2 weeks. I can understand a bit of a delay, but 2 weeks is a bit crazy. Their support sends me the same copy pasted answers, and has confirmed my account is fully verified and that I don’t need to do anything. They continue to send seemingly incredible email deals but in my experience and many others on TrustPilot, THEY WILL NOT PAY. I won fair and square, playing my balance dozens of times over. All in blackjack hands. They have no reason to delay my payout.
Unresolved
It’s been over 30 days since I requested my payment of 500$.
I paid fairly and won fairly.
It’s still showing as pending.
I’ve been getting the same response that my redemption is in the queue.
I have not received any email regarding my redemption besides the email I sent asking what the status is.
Unresolved
Every time I email them they claim they have a large amount of redemptions to process and that they process them in the order they get approved but I learned that is not the truth. I had 2 2000 sc redemptions pending for almost a month, so I cancelled one of them and broke it into smaller increments.
About a week later they processed two of the 100 sc redemptions I had just submitted days before but still had my 2000 sc redemption from the month prior still pending.
I cancelled all my redemptions weeks ago after reading others got crypto redemptions within 3-4 business days and changed all of mine to crypto. I am currently waiting on a 1800 sc redemption from May 24 and 2000 sc redemption from June 13.
I will attach screenshots that I took on May 21 at 12:12am that show the May 13 100 sc redemptions processed but the April 19 2000 sc redemption along with others yet to processed. I also have other screenshots I can send of purchases and other things if needed.
Any help towards receiving my winnings is much appreciated so I can pay off my debts. Thank you.
Unresolved
Complaint Against: SweepsLasVegas (Digital Entertainment Development LLC)
I am submitting this complaint regarding a $900 redemption request that was approved by SweepsLasVegas but has remained unpaid for more than one month. The redemption request was submitted on 04/20/2026.
On multiple occasions, I have contacted customer support to inquire about the status of the payment. In response, I have received repeated assurances that my redemption remains in the payment queue and is being handled by the Finance Team.
Support has specifically stated in writing that:
* My redemption has been approved.
* My redemption has not been cancelled or denied.
* My full approved redemption will be paid.
* The redemption remains in the payment queue.
However, despite these assurances, the company has repeatedly refused or been unable to provide any estimated timeframe for payment. Each inquiry results in a substantially similar response stating that the Finance Team is processing the redemption and that I should continue waiting.
My concern is not only the length of the delay, which now exceeds one month, but also the complete lack of transparency regarding when payment can reasonably be expected. I have used multiple social casino platforms and have never experienced a redemption delay of this duration without any projected processing date.
Additionally, while the company claims the redemption is approved and awaiting payment, I continue to have the ability to cancel the redemption request. From a consumer perspective, this raises concerns regarding the redemption process and whether players are being encouraged to reverse pending withdrawals rather than receive payment.
I have retained copies of all correspondence with support, including written statements confirming that my redemption has been approved and that the full amount will be paid.
I am requesting that SweepsLasVegas provide a definitive update regarding the status of my redemption and promptly process payment of the approved $900 redemption request.
Unresolved
Greetings!
I am hoping for some assistance with SweepLasVegas. I have verified my account and placed a redemption for a $610.22 amount (not tied to any bonus) Wednesday night with instant redemption. When the redemption wasn't received I began looking through the website and found several portions of the site were stock template (insert email here) which worried me, so I did some research which gave me concerns ( I don't want to break rules and make accusations, I will share what concerned me though < external link removed > ). I reached out asking for details on what was happening and received an email stating I processed the amount correct and that my claim was being handled by the finance team that there was no timeframe that could be provided".
I reached back out a few other times, one even offering to cancel the transaction and just refund what I had spent ($275ish) because I'm concerned I may be out everything, and thought that might be an acceptable compromise to not have to deal worry about the situation as the operator.
Would you mind assisting? Everything may be legitimate, but between online literature, the website being incomplete, paying for instant payout not received, and not receiving communication, I simply have concerns that I feel would be beneficial with your help.
Unresolved
I'm fully verified and redeemed before once, although that also took forever. The waiting isn't the worst but when there is zero communication and then I go to the store and use my card and it gets declined so I look on my statement and see I've been charged twice, twice if that makes sense. Like I made one purchase and was charged twice. I foolishly made another purchase and was again charged twice. They don't respond to messages she my bank won't do anything until the charges are no longer "pending" and they've been pending for 8 days already.
what I find even more sketchy is when I login to my account on their platform you can see both successful purchases in the transaction history and then 1 pending charge even though there are two. idk but something is way off with this one.
They need to drop the hold on those two charges that I absolutely did not authorize and they need to pay my redemption. total : $276
Unresolved
Complaint Against Sweeps Las Vegas – Unpaid Redemptions
I am submitting this complaint because Sweeps Las Vegas has not paid three redemption requests totaling $1,050, and they have not responded to my repeated attempts to contact them.
My account was fully verified through their KYC process before I submitted any redemption requests. My verification was approved.
I submitted the following redemption requests:
$200 — submitted on February 12, 2026
$350 — submitted on February 9, 2026
$500 — submitted on February 9, 2026
Total amount owed: $1,050.
Since submitting these requests, I have emailed customer support daily, often more than once per day, requesting updates and clarification. I have not received any responses to these emails. I do not have replies to attach because the casino has not responded at all.
However, I can provide:
• Screenshots showing my verification approval
• Screenshots of the redemption confirmations
• Screenshots of my sent email history showing multiple contact attempts
• Screenshots of my account balance
I have made every reasonable effort to resolve this directly with the casino before submitting this complaint.
I am requesting that Sweeps Las Vegas either:
1. Pay the outstanding $1,050, or
2. Provide a clear written explanation of why the payment has not been processed.
Thank you for reviewing this matter.
Unresolved
Unresolved