Sweep Jungle Casino

I have been trying to verify my account and withdraw 200 coins since May 2nd, and SweepJungle is intentionally trapping me in an endless automated loop so they don't have to pay out.
​First, they asked for a photo of my ID and pictures of the front and back of two different cards (ending in *8525 and *6742), plus selfies of me holding both cards. I sent all of this immediately. Then they asked for a full bank statement for the 6742 card. My banking app only downloads as a CSV file, so I sent that, but they rejected it, canceled my withdrawal request, and demanded a PDF. I went out of my way to get a PDF version and sent that too.
​Instead of approving my withdrawal, they escalated it and asked for screen recordings of my banking app showing the virtual card details. Since my phone doesn't have a built-in screen recorder, I had to use a completely different phone to record my screen and sent them the .mp4 files.
​After I sent literally everything they asked for, they replied saying the files did not meet our verification standards and completely changed the rules again. They said I couldn't use a video recorded from another phone and demanded direct screenshots instead. To make matters worse, they closed my original support ticket (CU3DKN) and opened a new one just to restart the clock on my withdrawal.
​I have sent my ID, my card photos, my bank statements, screen recordings, and screenshots multiple times. I sent the absolute final batch on Sunday, May 10th. They have no problem taking my deposits, but they are making it impossible to redeem my winnings. I need AskGamblers to step in and force a real human to review my documents and release my funds.

I submitted a verified redemption request for $950 through SweepJungle, operated by Kinetix Ventures, Inc. The platform approved the redemption, marked it completed, and issued a confirmation receipt for the full $950 transfer to my debit card. After approval, the company manually reduced the payout to only $25 without my authorization or prior notice, leaving $925 unpaid.
Their own support agents confirmed the redemption had already been approved and escalated to their finance/antifraud department. I have repeatedly attempted to resolve the issue through support chat, [email protected], and [email protected] with little to no meaningful response. I also discovered that an email address allegedly associated with their “legal department” used a non-existent domain.
The company claims the reduction relates to “promotional balance” limitations, but their system still allowed:
The full $950 redemption request
Approval of the transaction
Issuance of a completed receipt
Continued gameplay and balance use afterward
Their policies state that redeemable SC converts at a rate of 1 SC = $1 upon redemption approval. Once approved and transferred through banking rails, this became a payment processing issue, not merely a gameplay or bonus dispute.

I won 490 dollars on sweep jungle. The casino refused to send my payout after making me wait over a week and also demanding that 😭 make additional purchases and that I send additional documents like my bank statements before they would send my money I had won. They then made me wait an additional few days before sending me only $25 and then refused to out the other 465 back onto my account claiming the winnings were won from a promotional balance and not a paid balance.