Sweep Jungle Casino
Endless verification loop and moving goalposts to avoid paying 200 coins
2 weeks ago
I have been trying to verify my account and withdraw 200 coins since May 2nd, and SweepJungle is intentionally trapping me in an endless automated loop so they don't have to pay out.
First, they asked for a photo of my ID and pictures of the front and back of two different cards (ending in *8525 and *6742), plus selfies of me holding both cards. I sent all of this immediately. Then they asked for a full bank statement for the 6742 card. My banking app only downloads as a CSV file, so I sent that, but they rejected it, canceled my withdrawal request, and demanded a PDF. I went out of my way to get a PDF version and sent that too.
Instead of approving my withdrawal, they escalated it and asked for screen recordings of my banking app showing the virtual card details. Since my phone doesn't have a built-in screen recorder, I had to use a completely different phone to record my screen and sent them the .mp4 files.
After I sent literally everything they asked for, they replied saying the files did not meet our verification standards and completely changed the rules again. They said I couldn't use a video recorded from another phone and demanded direct screenshots instead. To make matters worse, they closed my original support ticket (CU3DKN) and opened a new one just to restart the clock on my withdrawal.
I have sent my ID, my card photos, my bank statements, screen recordings, and screenshots multiple times. I sent the absolute final batch on Sunday, May 10th. They have no problem taking my deposits, but they are making it impossible to redeem my winnings. I need AskGamblers to step in and force a real human to review my documents and release my funds.
First, they asked for a photo of my ID and pictures of the front and back of two different cards (ending in *8525 and *6742), plus selfies of me holding both cards. I sent all of this immediately. Then they asked for a full bank statement for the 6742 card. My banking app only downloads as a CSV file, so I sent that, but they rejected it, canceled my withdrawal request, and demanded a PDF. I went out of my way to get a PDF version and sent that too.
Instead of approving my withdrawal, they escalated it and asked for screen recordings of my banking app showing the virtual card details. Since my phone doesn't have a built-in screen recorder, I had to use a completely different phone to record my screen and sent them the .mp4 files.
After I sent literally everything they asked for, they replied saying the files did not meet our verification standards and completely changed the rules again. They said I couldn't use a video recorded from another phone and demanded direct screenshots instead. To make matters worse, they closed my original support ticket (CU3DKN) and opened a new one just to restart the clock on my withdrawal.
I have sent my ID, my card photos, my bank statements, screen recordings, and screenshots multiple times. I sent the absolute final batch on Sunday, May 10th. They have no problem taking my deposits, but they are making it impossible to redeem my winnings. I need AskGamblers to step in and force a real human to review my documents and release my funds.
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