Sweep Jungle Casino
Receipt of redemption does not match deposit
2 weeks ago
I submitted a verified redemption request for $950 through SweepJungle, operated by Kinetix Ventures, Inc. The platform approved the redemption, marked it completed, and issued a confirmation receipt for the full $950 transfer to my debit card. After approval, the company manually reduced the payout to only $25 without my authorization or prior notice, leaving $925 unpaid.
Their own support agents confirmed the redemption had already been approved and escalated to their finance/antifraud department. I have repeatedly attempted to resolve the issue through support chat, support@sweepjungle.com, and antifraud@sweepjungle.com with little to no meaningful response. I also discovered that an email address allegedly associated with their “legal department” used a non-existent domain.
The company claims the reduction relates to “promotional balance” limitations, but their system still allowed:
The full $950 redemption request
Approval of the transaction
Issuance of a completed receipt
Continued gameplay and balance use afterward
Their policies state that redeemable SC converts at a rate of 1 SC = $1 upon redemption approval. Once approved and transferred through banking rails, this became a payment processing issue, not merely a gameplay or bonus dispute.
Their own support agents confirmed the redemption had already been approved and escalated to their finance/antifraud department. I have repeatedly attempted to resolve the issue through support chat, support@sweepjungle.com, and antifraud@sweepjungle.com with little to no meaningful response. I also discovered that an email address allegedly associated with their “legal department” used a non-existent domain.
The company claims the reduction relates to “promotional balance” limitations, but their system still allowed:
The full $950 redemption request
Approval of the transaction
Issuance of a completed receipt
Continued gameplay and balance use afterward
Their policies state that redeemable SC converts at a rate of 1 SC = $1 upon redemption approval. Once approved and transferred through banking rails, this became a payment processing issue, not merely a gameplay or bonus dispute.
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