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Page 5 – Player Reviews for Svenbet Casino

Svenbet Casino
Welcome Bonus

120% up to 1800 CAD, Welcome Bonus

Our Rating CasinoRank
8/10
CasinoRank
Player Rating 136 reviews
7.7/10
136 reviews
Complaint Response 53 complaints
2 days avg. 53 complaints

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Player Rating
7.7/10 ● 136 reviews

Top Reviews From Our Players

I personally like svenbet casino because of the smooth gameplay, no lagging slots here. Loads of providers, the ones you need for winning are all at this casino. Hope more people can enjoy this site in the future. good luck & have fun at svenbet (even if your name is'nt Sven btw)
(0_-)

Good game selection, no much lag and easy to find providers games.

Support chat was not very polite compared to most casino

I love this casino very much. A huge variety of nice slots . For all the time that I play, there was 0 technical troubles, works 24/7. And there is few nice bonuses that I like. Nice casino!:)

A great casino with a very wide variety of slots and games available as well as very generous promotions available weekly that coupled with many free spins and free chips for their loyal players makes Svenbet Casino one of the best in the industry. Support is easily available and they friendly and eager to help you with any issues you may have, all in all a great casino to play at

Not much but if I Had to say one negative it would be that the casino could possibly payout faster but what casino doesn't

Good layout
Good friendly support
-Easy navigation and nice looking layout.
-Quick and easy loading games without any problems.
-Good game providers and Live casino section.
LIKE

I love this casino! :) A huge variety of nice slots (especially NetEnt games, my favourite). For all the time that I play, there was 0 technical troubles, works 24/7. And there is few nice bonuses that I like. Nice casino!:)

Range of games and the layout furthermore nothing.

So I have been playing here for a few days and my experience is not good.

First of all the chat service is poor.

I wanted to know why my (2nd) withdrawel wasn’t processed, because it has been pending over 24 hours ( account is verified) , and as I had understand it should be processed within 24 hours. So I contacted the live support and asked them why it wasn’t processed yet. She told me that she would check it for me. Once she came back she told me that it would be processed, so I asked how long will it take, then she litterely said; For more detailed information please contact the department in charge at ‪[email protected]‬ and they will inform you properly.

So at this time I was over 20 minutes on the chat just to find out when my withdrawel should be processed.

She then told me, when I asked what she had done over the 20 minutes, that she had been in contact with the relevant department. So I asked if she could ask the department how long it still gonna take, she then said; For more detailed information you need to contact the department in charge i am not dealing with payments. If you don't have any other query I will need to terminate this conversation.

I asked for a senior employee and she disconnected the chat. Unbelievable.

Furthermore I had severall chat sessions before and they where also not great.

Second the verification process takes about 2 till 3 days if you are lucky, which in my opnion is way to long.

Third withdrawel time is way to long.
They always give you excuses that they have to ensure their security measures,
in my opionion thats just a stalling tactic. Other casinos can process it less then a few ours.

Based upon my experience I wont recommend playing at this casino.

I like the variety of the games and that it is easy to find the games I want, it is a very comfortable site to play. I like to play on Svenbet on my phone, and it doesn't get stuck at all like some other casinos. I haven't found any casino that I trust the bonus they give, but here I get free money in my account every day after losing some of my deposits, so ill keep playing slots here.

I do not like where the Live chat button is on the page, it should be on the right side

I really would like to share my experience with this casino. A good friend told me about this casino and I registered. I deposited and totally forgot to claim my bonus. Because of that, I connected to the german chat. The agent informed me about the regular process and how I should claim my bonus first and after he just add it ! It is the first time, a casino is adding me a bonus I forgot or didnt claim at all. I got suprised and happy as well. However, unfortunately I couldnt wager the bonus and win, but support offered me as good will an other bonus and I will continue playing in this casino, for sure.

It is not clear enough, how to verify the account, I had to ask the support. It would be also nice if all providers would be available for the welcome casino bonus.

I've been playing on this casino for a couple of months now and I really recommend it.

- A wide variety of games and providers with quite regular additions.
- Unlimited daily cashback on losses which keeps me somewhat happy after bad days.
- Regular bonuses on games I love playing.
- Friendly support. They asked me for feedback on the games I'd like to see next on their casino and they came back after a couple of weeks with a heads up and a bonus on the games I had suggested them adding.
- It's a new casino but you can feel they make improvements.

- It took them 7-8 days to complete my verification and process my first withdrawal, which is really bad. My next withdrawals are processed usually within 1-2 days, however.

Svenbet casino is a place I first heard about last month when the Askgamblers coin was launched and they were one of the partner sites. I was quite interested in them for several reasons- one being the generous AG coin offer and second- because they offered game providers I'm a fan of.

It was the first time I tried to claim AG coin and unfortunately it didn't work out for me as I planned. I tried to verify my phone number on AG page but for some reason I couldn't do that and I couldn't receive the verification code to my phone. Anyway, before signing up I started a conversation with Svenbet casino live support to see if I could get the bonus just coming directly from askgamblers site. The agent said yes, but here it was my fault as I think I didn't explain myself clearly enough. Anyway, I signed up and contacted support again and they told me that my account isn't signed up through the AG coin and therefore I couldn't receive the coin bonus. Although I was a bit upset, I know it was an error at my end not the casinos. What I found to be very nice was that the support agent credited me with 5eur bonus anyway, as a welcoming gesture. With my tiny balance I played Gonzo's Quest slot and lost it very quickly.

Afterwards I decided to try my luck with a deposit but I decided to go bonus-free. I deposited 30eur and played Reactoonz and Moon Princess slots which I've recently grown to love. I had a few decent hits but my balance never reached 100 and eventually my greed took it all.

Overall I had a good time at Svenbet casino, the game selection was decent and games were running smoothly as well as support was nice. However, I was quite disappointed in their welcome bonus terms. Not only the bonus required a 40eur deposit, which is quite high, but it also had 40x deposit + bonus wagering which is the reason why I didn't claim it in the first place.

The no deposit €5 for registration
The fast and easy registration

Before registration everywere is €5 just for registration, no deposit.
But after i registrate and verifyed i cannot Find €5 bonus, and i dont see the no deposit offer Anywere at promotions anymore

Inactive user
9/10

I personally never had any winnings withdrawal problems. I'm getting on well with this casino, making payments, a wide range of games, although for Italians it is not easy to find those like Play 'nGo, Playson. I also made some nice winnings and paid promptly. They offer many free bonuses, both for the casino and for sports bets. A godsend for Italians who nowadays find it hard to find a serious, transparent foreign casino that works hard to please everyone.

The reason for a star less; only is the fact of the withdrawals limited to 1000.00 € per transaction, and the chat that is always full of people waiting. But I think so many people play it as a perfectly functional and fast technically casino.

Nothing, used the AG Coin and joined trough the affiliate link from AG (special page) asked for the €20 no deposit in chat (thats what the page says) and they just tell you that you are not eligible unless you got a email about it..

Look above text, they do everything in their powers to not grant the AG Coin no deposit bonus.

Dear customer, Thank you for your feedback. We apologize for any misunderstandng and we are more than willing to resolve your dissapointment. You can contact our customer support team. Our customer support Live Chat is available from 09:00 to 01:00 CET. We strongly advise you to contact us in order to resolve any query you may have. Best Regards, Svenbet Team

user avatar

There are a lot of games at the website, which are quite good to play.

Not enough deposit options like skrill/neteller.
Used bank transfer and after some winnings, they requested verification which was okay for me too.
Sent them last Monday all the documents, at Thursday they requested SELFIE which i sent as well.
Still no reply from them, so began to worry about my 1900EUR from them.

Dear customer, Thank you for your feedback. We apologize for any delay caused. As a responsible gambling company we take all the necessary steps to ensure transactions' security. As a result, there might be some delay on verification process. Our customer support Live Chat is available from 09:00 to 01:00 CET. We strongly advise you to contact us in order to resolve any query you may have. Best Regards, Svenbet Team

user avatar

The worst casino online, I made a deposit yesterday with cashlib. There was a technical problem. I sent emails I did not get one single reply!! Live support an not help. They gave 2 small no deposit bonus. Where is my deposit?!!! I want my deposit back!!!!!

Everything is bad, support is rude and incompetent. Stay away from this casino!!

Dear customer, We are sorry for your missing deposit. Please let us know if you have received your deposit into your account also whether your dissapointment is now resolved. Our customer support Live Chat is available from 09:00 to 01:00 CET. We strongly advise you to contact us in order to resolve any query you may have. Best Regards, Svenbet Team

user avatar

Brilliant selection of slots and cool games, also like that online chat support its available 24/7 Keep rocking!

Nothing

I really can not think of anything positive, it seems that once you have deposited money you have lost this.

I don't get the 1e deposit bonus.
I can't upload documents
The dont answer questions
It seems that when you have deposited you have lost your money. You can not have your money paid out.

Dear Customer, Sven appreciates your feedback and recommendations. We strongly advise you to contact our customer support team via live chat or email at [email protected] in order to resolve and answer your queries about bonus and transactions. We pay high attention security of both deposits and withdrawals and we can ensure you that as soon as you complete verification requirements you can proceed to quick withdrawals. In case of future queries, we strongly advise you to contact Sven via live chat or email in order to assist you. Kind Regards, Svenbet Team

user avatar

Lot of casino games
Popular providers
Pretty good overview

Lot of games are blocked for my region
Very slow support. I'm trying to verify my documents for 2 weeks now. Every 3 days to sent a message they didn't receives it and decline my winnings. I have sent it loads of time. They don't like to pay out.
Max pay out of 1000 euro per 2-3 days. It takes weeks to withdraw my winnings.

Interesting casino and sportsbook site with Play'n Go and NetEnt

Impossible to set any limitation
Permanent closure request did not get handled
Any requests regarding the account does not get answered
Low qualified support
High WR on bonuses
Cheap looking site
No MGA license

They have some of the most popular gaming software.

They have a welcome bonus

- Poor layout, looks cheap
- Slow site
- Pop ups asking to rate the game while playing slots so you can't even see 30 procent of the screen
- Couldn't set a deposit limit, nothing happens if you press save.
- The popular gaming software they got has only few games
- Really slow and poor support

Overall one of the worst casino experience I ever had (tested 100+ casinos)

Dear Customer, Sven appreciates your feedback and recommendations. Regarding the deposit limit you can contact customer support via live chat or email and request the deposit limi you would like. In case of future queries, we strongly advise you to contact Sven via live chat or email in order to assist you. Kind Regards, Svenbet Team

user avatar

Easy to deposit and the most important, easy to withdraw (which I saw was a problem for another user) looks like they listen to us players and our feedback and keep developing.

Very nice site, both the casino and the sportsbook is nice. Also fast withdrivals +++

Finally a nice layout! The best website we can play in Sweden. Many poviders (Netent and Play'n Go) and games are loading quickly. The live Sportsbook section is also so professionally built.

Regarding the bonuses, they seem pretty generous while they offer high bonus frequently. 180% welcome bonus is amazing.

Finally the guys from customer support is so friendly and willing to help you. Once I asked how long it takes to verify my documents, they forwarded my request and 2 hours later my account was verified. Love them!

Well if I have to say a negative point I would say that they don't have Swedish customer support. However, the English agents are awesome!!

Dear Customer, Sven really likes your feedback. In case of future queries, we strongly advise you to contact Sven via live chat or email in order to assist you. Kind Regards, Svenbet Team

user avatar
Inactive user badge
3/10

I like the sportsbet area, nice range of bets. Also like the 100% bonus up to 100 euro.

The support is really poor and everything is going real slow. I've been waiting one week for my withdraw for example. If they want new customers, and retain their existing ones, this must be improved.

Dear Customer, Sven appreciates your feedback and recommendations. We have already sent you a direct message in order to assist you with the widrawal but you didn't reply. We strongly advise you to contact us via live chat or email in order to assist you with your withdrawal. Kind Regards, Svenbet Team

user avatar

The highest registration bonus ever (120% up to 1000 euros).
Many casino Providers, Fast withdrawals, Casino Reload bonus, Good customer support, funny UI

I would like live streaming in SB, I would expect also microgaming to be included in the casino providers because of Rainbow Richies slot game

Dear Customer, Sven appreciates your feedback and recommendations. We care about customers' satisfaction. For future queries, we strongly advise you to contact Sven via live chat and assist you. Kind Regards, Svenbet Team

user avatar

I recommend this casino. So good layout, Nice Providers, Live Chat awesome. Welcome bonus good.
You can upload own Profile picture :), Good Events.

I won 20€ over 200€ so im happy. Now waiting my withdraw. So I dont know how long takes, but let see.

- Waiting BGT provider.
- Some Tourments maybe more?

Dear Customer, Sven appreciates your feedback and recommendations. In case of future queries, you ar emore than welcome to contact via live chat and assist you. Kind Regards, Svenbet Team

user avatar

I was sceptical before joining Svenbet as its the new kid on the block and you never know... but I decided to give it a shot , I thought - what do I have to lose?(except my money). So I joined, I received my welcome bonus normally and after a big win in book of dead I managed to withdraw without any problems.

I like the offers and the artistic feeling of the website its something fresh compared to a typical casino.

The sportsbook feels a bit slow in desktop also in mobile. Good thing is I play only casino but if I want to play sports I guess I will play somewhere else.

Dear Customer, Sven is very happy with your feedback and recommendations. In case of future queries, you are more than welcome to contact via live chat and assist you. Kind Regards, Svenbet Team

user avatar

5€ no deposit bonus at registration and you can use it with all slot games. working with good providers and deposit methods. support is friendly and trying to also German support is available. and Netent games of course

sometimes games are loading slow and once site was offline around 15 minutes , customer support told technical maintenance

Dear Customer, Sven appreciates your feedback and recommendations. In order to develop our serivdces we may need to maintain our systems. You are always more than welcome to contact us via live chat and assist you. Kind Regards, Svenbet Team

user avatar

I created an account with svenbet. I received a 5 euros no deposit bonus for register. When I deposited I had a problem to activate the welcome bonus. The live chat support agent was very helpful and patient, helped me with some technical issues and with the bonus. Also I find this platform very friendly and easy to navigate.
Also provide Net Ent games which are my favorite.

The sport section is slow but i do not really matter because it offers a variety of markets.

Dear Customer, Sven really likes your feedback and recommendations. In case of future queries, you are more than welcome to contact via live chat and assist you. Kind Regards, Svenbet Team

user avatar

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