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Sportingbet Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 58 reviews
7.3/10
58 reviews
Complaint Response 17 complaints
3 days avg. 17 complaints

AskGamblers Quick Overview

Editor's View

Sportingbet has been the top choice of many sports betting enthusiasts in the UK and beyond for over two decades, but it also holds its own in the casino department. A solid game collection and the universally appreciated unlimited withdrawals keep players returning for more.

What we like
  • Unlimited withdrawals
What we don’t like
  • Limited choice of casino games
  • 24/7 live chat not working properly
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Sportingbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.sportingbet.com
Established
1998
Licences
UK Gambling Commission, Gibraltar Regulatory Authority, Malta Gaming Authority, Kahnawake Gaming Commission, SIGAP - Betting Management System (Brazil)
Affiliate Program
Languages
English, German, Spanish, Portuguese
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Sportingbet Casino

Sportingbet Casino is an online casino that gives every kind of gambler a way to play, but as its name suggests, the site's focus is mainly on sports betting. The casino section of the website is powered mostly by NetEnt. Still, the site does offer games from other software platforms like Evolution Gaming and Games Global, albeit to a limited extent.

Although the design of Sportingbet Casino could be described as oversimplified compared to most new casinos, the site successfully serves English, German, Portuguese, and Spanish-speaking bettors and is available around the globe, so we guess the design is not always the No.1 priority in the online casino world.

Being an Entain casino, a UK-based operator, Sportingbet Casino holds the UKGC license as well as gambling permissions from the Gibraltar Regulatory Authority, Malta Gaming Authority, and Canada's Kahnawake Gaming Commission.

Info on payments, the quality of customer support, the most attractive bonuses, and the casino's efforts to promote responsible gambling can be found in our casino review below, so keep reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Sportingbet Casino. Learn more about complaints.

Show all complaints
Sportingbet Casino - Refusing to pay £15,000 in winnings with unjustified accusations
22nd August: I deposited £100 at Sportingbet Casino. I won £15,000 playing slots. When I cashed out I was asked to send in an ID and proof of address. I sent these and they were approved. Some days later Sportingbet asked me for an alternative proof of address. I do not have my name on any of the utilities in my home since someone else is responsible for the bills. In order to comply with Sportingbet I had been trying to arrange to somehow get a second proof of address with my name on it. This was proving very difficult since I don’t pay the bills here. But while I was trying I received the following email: Hi Jay, Due to the breach in our terms and conditions below, we have made a business decision to permanently close and retain all winnings on the account. 1.11 It is each customer's responsibility to ensure that they comply with their own local laws or relevant regulations with regard to betting. You should take your own independent advice before placing any bets with Sportingbet and ensure that your gaming is legal and compliant with the relevant regulations. Internet gambling may be illegal in the jurisdiction in which you are located and if so, you are not authorised to use your payment card to undertake transactions. The action above was taken due to evidence on your account which has shown the account has been accessed from a prohibited area . The total funds deposited (£100) have been sent back to Neteller account used to place funds at Sportingbet. Any attempt to reopen an additional account will result in closure and retention of all funds deposited. Regards Samuel < surname removed > This email must have been sent in error. I live in the UK. I have a UK address on the proof of address I provided them with. I have a UK passport. All my play has been from the UK. Furthermore, I was allowed to deposit and play on the site. Surely if I was playing from a prohibited country I would not have been able to join the casino in the first place let alone place bets. If my account has been accessed from a prohibited area like they say then that is a security concern for me. Sportingbet accepted my bets. They certainly wouldn’t be returning them if I had lost. I would like to add that I was not playing with any bonus. I was risking my money and they have simply decided to seize my funds. What gives them the authority to do so? I doubt the UK Gambling Commission approve of their decision. I can only surmise that this must be some kind of error. I ask Sportingbet to please review their decision on this because I really don’t believe what is happening.
staus Unresolved
£15000
Sportingbet Casino - Account closed and winnings confiscated with no justification or proofs
Dear Sir/Madam, I have been using sportingbet.com for 1 year earning around 2.790€. Few weeks ago, when I tried to withdraw part of my money, I have been asked to provide the following documentation in order to verify my account and proceed with the payout. "1 - A color copy of an Identification Document (Passport, National ID card or Driver’s License). 2 - A color copy of a utility bill or bank statement dated in the last three months, showing your name and address. 3 - A color photo of your ID held next to your face 4 - Proof of ownership of your Moneybookers account (please take a screenshot whilst logged into your account so we can see the account details)" After I provided the whole documentations, my account has been closed without any explanation. They would only send back the money of my first deposit (400€) withholding my winning (2790€). Please find below the last email I have received from them: "Dear Anna, Thank you for contacting Sportingbet Customer Support, Please be advised this has now been sent to our finance team to request the 400 Euros back to your skrill account. If you have any questions or require any further assistance, please don’t hesitate to contact us further, we're always happy to help. Kind Regards, Troy" I have not done anything wrong and I am more than pleased to provide any further documentations. I am sure there must have been some mistake in their verification process but they do not reply to my email and it seems they have just stolen my money without further explanation. Could you help me with this? Thanks in advance for your collaboration Cheers Anna
staus Unresolved
€2790
Sportingbet Casino - Withdrawal request delayed beyond advertised time frames
On the 16th of November 2016, i decided i would signup to sportingbet to try them out as they had quite a few slot machines that i enjoy playing mainly spinata grande, and pyscho. I deposited £15 via paypal and started playing on the slots, after playing several different slots i managed to get up to around £140 then i thought i will play a little more and walk away whilst im ahead, i had dropped down to £120 and looked into withdrawing these funds, i needed to provide evidence of my passport / license so i sorted that out and at dinner time requested the £120 to be withdrawn. Looking at the policy below it states withdrawals to paypal would be processed within 24 hours, so after 24 hours had passed i thought i would contact support and ask them if they could let me know when this would be processed, they basically just told me after 24 hours so i decided to give them some time. On the 17th i decided to send them another message because 36 hours had passed and still nothing, they replied today 18th and basically told me that i should check my account for the funds, so i did exactly that and found that no payment had been sent to me, so once again i went to support and had a discussion with them. Below is the transcript which is slightly modified to remove my personal details: Stephanie E (11/18/2016, 2:57:58 PM): Welcome to Sportingbet! My name is Stephanie. How can I assist you today? Stephanie E (11/18/2016, 2:58:04 PM): Hello Stephanie E (11/18/2016, 2:58:11 PM): For me to help you further and look in to your account, can you please provide me with your -username or userID -your date of birth -your postcode please? Me (11/18/2016, 2:58:31 PM): REMOVED, REMOVED, REMOVED Stephanie E (11/18/2016, 2:58:49 PM): How can i help Me (11/18/2016, 2:59:39 PM): You sent me an e-mail with a response to my question about a withdrawal about 1 hour ago. Me (11/18/2016, 2:59:46 PM): You wrote: Me (11/18/2016, 2:59:48 PM): Dear Lee, Thank you for contacting Sportingbet Customer Support, Please be advised all refunds are processed within 48 hours. Once the withdrawal has been processed, the funds are credited to your Paypal account within 24 hours. Please note your withdrawal left our systems yesterday on 17/11, please check your Paypal account for the funds. If you have any questions or require any further assistance, please don’t hesitate to contact us further, we're always happy to help. Kind Regards, Stephanie Me (11/18/2016, 3:00:43 PM): In my paypal account i have not received any payment from sportingbet, so i would like to know what is happening. Stephanie E (11/18/2016, 3:01:33 PM): your withdrawal of £120 left our systems yesterday as advised to you in the email Stephanie E (11/18/2016, 3:01:44 PM): You will need to contact paypal if you have not received these funds Me (11/18/2016, 3:01:56 PM): What is the transaction id? Me (11/18/2016, 3:02:55 PM): The payment would be instant, if sent by paypal so i would of had the funds by now. Stephanie E (11/18/2016, 3:03:37 PM): Please hold Stephanie E (11/18/2016, 3:10:42 PM): I will need to have this escalated to our finance department to provide this for yoyu Stephanie E (11/18/2016, 3:10:43 PM): you Stephanie E (11/18/2016, 3:10:57 PM): When we have a response from them we will send you this number in an email. Me (11/18/2016, 3:11:32 PM): If i have not received a response by 5pm today which is roughly two hours from now, then i will have no option to open a dispute on paypal. Stephanie E (11/18/2016, 3:12:10 PM): We will respond to you when we have a response from our finance department Me (11/18/2016, 3:13:42 PM): I have copied this chat, and have other pieces of evidence from your site, but this is really out of order the whole not being able to give me direct clear communication. Stephanie E (11/18/2016, 3:13:47 PM): As i am explaining that the transaction has left our systems Stephanie E (11/18/2016, 3:13:56 PM): since you claim not to have received it we are escalating this with our finance to check and provide the proof of transaction Stephanie E (11/18/2016, 3:14:07 PM): this are the processes that have to be followed Stephanie E (11/18/2016, 3:14:23 PM): i am sorry if you are not satisfied. Me (11/18/2016, 3:14:31 PM): We'll i am not feeling very confident about your service right now Me (11/18/2016, 3:14:47 PM): but i will wait until 5pm and then take action. Me (11/18/2016, 3:14:51 PM): Thanks for your time As you can see from the above transcript they are acknowledging my request for £120 to be withdrawn to paypal and also stating that it had been sent but could not provide me any additional information for example the transaction id, i am almost ready to open a dispute on paypal to retrieve my initial £15 wager back, as i do not think they ever had any intentions in sending me £120.
staus Resolved
£15

Complaint Statistics

Resolved 10
Avg. Amount $ 1,796
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
7.3/10 58 reviews

Top reviews from our players

The Sportingbet casino was the first online casino where I made a deposit. When I registered to them they had downloadable casino and poker site. The poker was the reason to joined to them because lot of my friends played on their tables and we play some cash games at night. I played on tournaments, cash tables and collected 50 euro bankroll when I saw they have a casino too.

I downloaded the software. The first impression not was good because the games are downloads for many time until I could play with the chosen slot. These games are very individual but somehow I never won on the Sportingbet casino until they released the Netent games.

That is the second part of the story because when they uploaded the Netent slots I never played the downloadable boss casino again. These games are pays much better than the boss casino. I get some free spins on the flowers slot and I am won about 5 euro from it. I kept play with the flowers when I triggered the free spins. That was a great run because almost every spins I get stacked wilds and double symbols. So when my free rounds I had 47 euro. I stayed there because I waited for the another scatters. They are arrived after took 20 euro from my balance.

In this free spins I get many big wins. When it was over I have 132 euro because this time I played on 60c stake. I played a bit more and when I had 150 euro I completed the bonus requirements.

I contacted with the support, and sent all kind of documents what they asked. Tomorrow they accepted the documents and I claimed my money to my Neteller account. The money is arrived the next day and from this time I received my withdrawal from them without any problem. I hope they keep this good business policy!

Inactive user
6/10

@betninja I will explain you why I am familiar with online casinos. First of all as you know in Greece we use the forums to review an online casino like Sportingbet, Vistabet, Stoiximan, Netbet, Statusbet etc.
Well if you want me to send you a copy of players reviews of this casino that is rated 9.25 you will have to disagree with me plus 50 more players. Except the top providers like NetEnt, and Microgaming, the payout concerning my personal experience was bad. Maybe you can say I wasn't lucky, but so many deposits and so many empty rounds I've never seen in any other online casino.
Also, Sportingbet gives a good bonus for your first and only deposit 100% and you can place bets to sports or hit the slots (also in the slots if you manage to wager 50 euros you get additionally 50 euros with w.q. 1500euros). Also the live chat agents are 24/7, so that's another good one point you have.
Well, the agents to me where a little bit confusing when was trying to ask them a few questions, and sometimes it happened to get pushed out of the conversation. Except that, I was getting different replies for one only question that I had, as a result I was confused what to do.

Now concerning the glitches you told me. Well, after playing a slot I managed to trigger a bonus with a good bet. Suddenly the game stopped, and was disconnected from the slot. I tried to restart the game which it was supposed to start from the bonus I managed to trigger! Well it didn't. So I decided to contact live chat support in order to see what went wrong, and also to get the bonus i managed to trigger. The support agent was kinda rude and also told me there is no way for me to get that bonus I triggered then never replied to my questions.This is an experience for you to know how unfamiliar with casinos I am, because this right here is called unfair gaming. I had glitched with other casinos but every time the game was staring for where it stopped. Also sportingbet does not have a refer a friend bonus, despite that I brought a couple of friends in this company. No hard feelings for sportingbet, but I was mistreated. I hope they changed. For the players that are interested in blackjack I don't know anything about, because I never played there, also the good thing with sportingbet is that they have good graphics.

@ilikeicecream

I think that you are being unfair with your rating. I've been playing with sportingbet.gr for a long time now and I tend to agree with the 9.25 rating, as they offer hundreds of games from top providers, very good bonuses and daily promos for all players. The client service is top notch and never once had I any problems with withdrawals.

You write a few things, that show that you are not really familiar with online casinos.

1. Sportingbet offers games from top providers, such as net ent and microgaming, so fair payouts to the players are guaranteed. Keep in mind that the payouts need to be evaluated over time.

2. I really can't understand how you can be misled by a dealer during a game of blackjack or roulette. the buttons are right there for you to click and make your own betting choices. Hint: you can also mute the sound:)

3. This hasn't happened to me. As far as I know, the game rounds happen server side, so nothing should be lost but I guess that glitches can happen in any system and in this case customer support should be able to help you.

4. They have daily promotions for all players and I think that they now have the highest casino bonus in greece (600 euro), so I really disagree with your point here. They also allow you to play all games with the bonuses and not just slots.

Inactive user
8/10

Maybe some players it does not mean much, but Sportingbet Casino uses a very good tactic when it comes to page layout, so it is with this celestial-blue impression hospitable gaming portal. I hope to stay in this design and with these options and fonts letters because every detail is carefully done and it all looks really nice, at least for my keen eye. Their casino section is one of my more visible from the net-ent series casinos with a slide show at the top of the page on which an alternating current promotions and new games from their offers.

As for the bonus could be extended to other countries, because I think it would be so much more players draw, like welcome bonus up to $ 100 remains available only players from the UK while the rest of us we have to satisfy ourselves with this being offered in the betting section . I'm sorry I do not have the opportunity to use that welcome promotion because we are on invested € 100 rollover of € 3,500 does not seem so impossible mission, on the contrary it is fair compared to other platforms whose wager requirement reaches a whopping 99x.

Three days ago I tried this Gemix slot machine, if I lost some € 25 can not say that there were a lot of beautiful moments and bonus games for the entire four hours I played with a bank of € 30 which is for me quite fairly by them. Later I played Cosmic Fortune and regained a significant amount of money, to be precise, I returned about 20 € with the play of € 1 per spin. I have no reason not to come back again and play the great Gemix slot but whenever I lose more than € 10 on a game, I then make a pause of at least two weeks, so it will be now.

From other games aside to Reel Chaos, then The Invisible Man and finally my favorite Blood Suckers. I tried yesterday another new slot from Net Ent series and the first thing I noticed that this slot machine is extremely demanding in terms of graphics your computer. A couple of times I got stuck I have to restart the computer because in this game simply blocked, but that is my problem and not the people who create these new games. Basically the customer support is excellent as well as a variety of payment options, of which most often use Skrill and Neteller.

Inactive user
1/10

If this casino is rated 9.13 then I imagine what a 5/10 casino is like.

SportingBet- what should I say :
1) Payout is the worst I have ever seen.
2) Live agents are misleading their own words.
3) If you play a slot and you disconnected the bonus you triggered for example is gone! No restart!
4) Promotions are funny in a bad way.

Really wrong from my side not to post any complaint..

I'm a member in this casino for 5 months. Never have troubles with withdraws, always good promotion and a good loyalty program.
There are special offers for players, free spins if you played the previous day. Every they there is an offer - cash-back, 50% to your winnings, free spins etc.

Nothing. I like the support, because they are patient to you and answer every question I asked.

I expected more from this casino for being almost at the top of AskGamblers ranking, and I do not know if my problems were isolated cases here, but anyways we are here to share our personal experiences in each of the casinos just as I will below.

Initially I was attracted to this casino because it had a good design, an interesting collection of NetEnt and Evolution Gaming games and of course because it had an interesting range of live dealer games, which is why I decided to sign up for cl. SportingBet, that is the page which we the players from this part of the world are automatically redirected. After entering into the site, I could find a feature that was of prime importance to decide to start playing there, which is the ability to play in the currency of my country, allowing me to make smaller bets in live casino.

Once the decision was made, I began to play there for about 3 months, without success in my bets. In my first deposit I received a bonus of 50% available to be used in all games but should be cleared by betting on sports section. Unfortunately I lost everything quickly in the casino and had no chance to clear anything; my account was left with a balance under 1 cent of dollar that eventually brought me a problem as I will mention later.

A week ago, after 3 months and 3 deposits I finally won something just enough decent to think about to make my first withdrawal but I found that part of my money was blocked pending to meet any wagering requirement. I contacted to support team via chat and they could not find any anomaly and invited me to make a claim via email, where they also gave me no solution to solve the problem, they just said I had to make such wagering, answer that makes me think they did not bother to check my account carefully, because before I made my last deposit my balance was less than one cent of dollar (5.86 in my local currency – a cheaper mint costs 50 here – just for comparison) and additionally I did not accept any bonus in any of my last two deposits.

Tired of this situation, I cashed out the allowed part of my balance and let the rest to play it and then lose it in a day of bad luck. For withdrawals via Skrill and Neteller, payment time limit set on bank section is 48 hours, which was extended to six days because someone forgot to send my documents timely to financial department, but fortunately this last time at chat I met a very kind operator that solved this issue and a day later I got my money successfully.

In addition to the above, on a couple of occasions I tried to change my email address and my phone number but this function fails on this web site, also I sent emails to apply these corrections, but never received any reply nor was it made no change in my settings.

To conclude, I must say that this site has many users and it always pleases me a lot, especially when playing roulette in the live casino. On the other hand I must say that, except for my last chat, the support team was not very useful, because right now I have three problems with no apparent solution in sight: to change my email, to change my phone number and most importantly, to fix my account for my next deposit (if any) does not automatically become a bonus that needs to be wagered on sports section.

Maybe sub-domains different to cl. are better, I have access only to this one by geolocation.

Sportingbet Casino is one of the casino I discovered some time ago. In the past I played only in casinos where you can download the software. Lately I have been playing in a lot of casinos that offer only instant play. This has it advantages because when you download a software you have games only from one provider. On the other hand casinos that offer only instant play have in their offer games from more software providers.

So in Sportingbet you will find games from Microgaming, Netent, Cryptologic etc. You have games from 6 different providers in total. If you visit their webpage you will see that they are mostly oriented on sports betting. I somehow get the impression that casino games are in second plan in Sportingbet but nevertheless this is a great casino. I also like the fact that their webpage has been translated in many languages.

Their live chat support is also good but is available only from 10 :00 am – 8:3- pm. I don’t like that because in most cases I play in online casino during the night and live chat support isn't available then. What's interesting about this casino is that you can make a deposit or ask for a withdrawal via Paypal. Paypal is probably the most popular service for online payments and I think this is a good business move from the casino.

I have played here several times but didn't have any luck in making a withdrawal. A friend of mine told me that the withdrawal process here was very fast and he got paid in a matter of hours. Off course that’s a big plus for this casino. Since I discovered that there are casinos which payout the winnings in a matter of hours I have been playing only in those casinos.

Sportingbet is a good and safe casino which I recommend.

Inactive user
8/10

I found this casino about 2 months ago and for this short time I am amazed with this casino. Sportingbet isn't only an online casino but they offer everything: sports betting, live casino, poker, casino games. When it comes to casino games here you can find a few software providers: Microgaming, Net Entertainment, BetSoft Gaming, NYX interactive, Plain Gaming, Nextgen Gaming, IGT & Play’n Go software. What can I say about the next data in which their page is translated to over 20 world languages. But that’s not all. Here you can play in over 20 currencies including India Rupee and Chinese Juan. More over the cashout process here along with documents verification took only 5 hours.

You have to agree that after all of this said this is a supreme casino. I can even say that Sportingbet is one of the best online casino I had a chance to play in. Several days after I joined this casino I made a deposit via Neteller of 20 euros. I took their welcome bonus that they have in their offer for new players. The wagering requirements for this 100% match bonus were 35 x bonus for slot games. I played about 3 hours enjoying some of my favorite slot games. Sportingbet offers over 100 slot games to choose from. I had my biggest wins on two NetEnt slots Blood Suckers and Subtopia. I had a few big wins of 100 x bet and more and my balance just kept rising. I took a little risk in the end of the wager playing on a higher bet but unfortunately the gamble didn’t pay off. In the end I wagered the bonus with 100 euros on my balance to withdraw. Also beside the welcome bonus this casino will offer you some other deposit bonuses and free spins.

Overall Sportingbet casino is a casino I strongly recommend and I will play here more often in the future.

Today I will do a review about Sportingbet Casino. I have heard a lot of great things about this casino, so I said hey why not check it out, which I did.

This casino is powered by Microgaming, NetEnt and many other software. So after I checked the site I decided to sign up (which went pretty smooth and quick) and become a member, at first I saw that they have a lot of sport bets, but also a vast variety of casino games. They have a welcome bonus, also this casino offers online play which I always prefer. It can also be downloaded for a smoother experience and of course a mobile version of this casino. All of these previously mentioned things are expected from a rank #4 casino, frankly I would be kinda disappointed if they didn't offer all of this, but since I heard great things about them this met my expectations. A very big amount of deposit and payment methods like: (Visa, Skrill, Neteller, PayPal, Maestro and so on and so on).

So after I explored the site (which I have to comment is pretty darn good, from design to all the little things that make it good) I made my humble deposit of 30$. So after my deposit I played couple of games like: Jurassic Park, Aliens and Big Bang, but shortly after I blow all my money. What can I say you win some lose some, I guess that day I had some bad luck. But that is still not gonna stop me to play here again cause after all this is a great casino, and I would gladly recommend it to anyone.

Would like to say something about the withdrawal but unfortunately maybe some other time, but I don’t have my doubts that it is okay. Over all this casino is a lot of fun and I would rate it a solid 8/10.

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