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Sportingbet Casino

Our Rating CasinoRank
7.5/10
CasinoRank
Player Rating 58 reviews
7.3/10
58 reviews
Complaint Response 17 complaints
3 days avg. 17 complaints

AskGamblers Quick Overview

Editor's View

Sportingbet has been the top choice of many sports betting enthusiasts in the UK and beyond for over two decades, but it also holds its own in the casino department. A solid game collection and the universally appreciated unlimited withdrawals keep players returning for more.

What we like
  • Unlimited withdrawals
What we don’t like
  • Limited choice of casino games
  • 24/7 live chat not working properly
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Sportingbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.sportingbet.com
Established
1998
Licences
UK Gambling Commission, Gibraltar Regulatory Authority, Malta Gaming Authority, Kahnawake Gaming Commission, SIGAP - Betting Management System (Brazil)
Affiliate Program
Languages
English, German, Spanish, Portuguese
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Sportingbet Casino

Sportingbet Casino is an online casino that gives every kind of gambler a way to play, but as its name suggests, the site's focus is mainly on sports betting. The casino section of the website is powered mostly by NetEnt. Still, the site does offer games from other software platforms like Evolution Gaming and Games Global, albeit to a limited extent.

Although the design of Sportingbet Casino could be described as oversimplified compared to most new casinos, the site successfully serves English, German, Portuguese, and Spanish-speaking bettors and is available around the globe, so we guess the design is not always the No.1 priority in the online casino world.

Being an Entain casino, a UK-based operator, Sportingbet Casino holds the UKGC license as well as gambling permissions from the Gibraltar Regulatory Authority, Malta Gaming Authority, and Canada's Kahnawake Gaming Commission.

Info on payments, the quality of customer support, the most attractive bonuses, and the casino's efforts to promote responsible gambling can be found in our casino review below, so keep reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Sportingbet Casino. Learn more about complaints.

Show all complaints
Sportingbet Casino - Refusing to pay £15,000 in winnings with unjustified accusations
22nd August: I deposited £100 at Sportingbet Casino. I won £15,000 playing slots. When I cashed out I was asked to send in an ID and proof of address. I sent these and they were approved. Some days later Sportingbet asked me for an alternative proof of address. I do not have my name on any of the utilities in my home since someone else is responsible for the bills. In order to comply with Sportingbet I had been trying to arrange to somehow get a second proof of address with my name on it. This was proving very difficult since I don’t pay the bills here. But while I was trying I received the following email: Hi Jay, Due to the breach in our terms and conditions below, we have made a business decision to permanently close and retain all winnings on the account. 1.11 It is each customer's responsibility to ensure that they comply with their own local laws or relevant regulations with regard to betting. You should take your own independent advice before placing any bets with Sportingbet and ensure that your gaming is legal and compliant with the relevant regulations. Internet gambling may be illegal in the jurisdiction in which you are located and if so, you are not authorised to use your payment card to undertake transactions. The action above was taken due to evidence on your account which has shown the account has been accessed from a prohibited area . The total funds deposited (£100) have been sent back to Neteller account used to place funds at Sportingbet. Any attempt to reopen an additional account will result in closure and retention of all funds deposited. Regards Samuel < surname removed > This email must have been sent in error. I live in the UK. I have a UK address on the proof of address I provided them with. I have a UK passport. All my play has been from the UK. Furthermore, I was allowed to deposit and play on the site. Surely if I was playing from a prohibited country I would not have been able to join the casino in the first place let alone place bets. If my account has been accessed from a prohibited area like they say then that is a security concern for me. Sportingbet accepted my bets. They certainly wouldn’t be returning them if I had lost. I would like to add that I was not playing with any bonus. I was risking my money and they have simply decided to seize my funds. What gives them the authority to do so? I doubt the UK Gambling Commission approve of their decision. I can only surmise that this must be some kind of error. I ask Sportingbet to please review their decision on this because I really don’t believe what is happening.
staus Unresolved
£15000
Sportingbet Casino - Account closed and winnings confiscated with no justification or proofs
Dear Sir/Madam, I have been using sportingbet.com for 1 year earning around 2.790€. Few weeks ago, when I tried to withdraw part of my money, I have been asked to provide the following documentation in order to verify my account and proceed with the payout. "1 - A color copy of an Identification Document (Passport, National ID card or Driver’s License). 2 - A color copy of a utility bill or bank statement dated in the last three months, showing your name and address. 3 - A color photo of your ID held next to your face 4 - Proof of ownership of your Moneybookers account (please take a screenshot whilst logged into your account so we can see the account details)" After I provided the whole documentations, my account has been closed without any explanation. They would only send back the money of my first deposit (400€) withholding my winning (2790€). Please find below the last email I have received from them: "Dear Anna, Thank you for contacting Sportingbet Customer Support, Please be advised this has now been sent to our finance team to request the 400 Euros back to your skrill account. If you have any questions or require any further assistance, please don’t hesitate to contact us further, we're always happy to help. Kind Regards, Troy" I have not done anything wrong and I am more than pleased to provide any further documentations. I am sure there must have been some mistake in their verification process but they do not reply to my email and it seems they have just stolen my money without further explanation. Could you help me with this? Thanks in advance for your collaboration Cheers Anna
staus Unresolved
€2790
Sportingbet Casino - Withdrawal request delayed beyond advertised time frames
On the 16th of November 2016, i decided i would signup to sportingbet to try them out as they had quite a few slot machines that i enjoy playing mainly spinata grande, and pyscho. I deposited £15 via paypal and started playing on the slots, after playing several different slots i managed to get up to around £140 then i thought i will play a little more and walk away whilst im ahead, i had dropped down to £120 and looked into withdrawing these funds, i needed to provide evidence of my passport / license so i sorted that out and at dinner time requested the £120 to be withdrawn. Looking at the policy below it states withdrawals to paypal would be processed within 24 hours, so after 24 hours had passed i thought i would contact support and ask them if they could let me know when this would be processed, they basically just told me after 24 hours so i decided to give them some time. On the 17th i decided to send them another message because 36 hours had passed and still nothing, they replied today 18th and basically told me that i should check my account for the funds, so i did exactly that and found that no payment had been sent to me, so once again i went to support and had a discussion with them. Below is the transcript which is slightly modified to remove my personal details: Stephanie E (11/18/2016, 2:57:58 PM): Welcome to Sportingbet! My name is Stephanie. How can I assist you today? Stephanie E (11/18/2016, 2:58:04 PM): Hello Stephanie E (11/18/2016, 2:58:11 PM): For me to help you further and look in to your account, can you please provide me with your -username or userID -your date of birth -your postcode please? Me (11/18/2016, 2:58:31 PM): REMOVED, REMOVED, REMOVED Stephanie E (11/18/2016, 2:58:49 PM): How can i help Me (11/18/2016, 2:59:39 PM): You sent me an e-mail with a response to my question about a withdrawal about 1 hour ago. Me (11/18/2016, 2:59:46 PM): You wrote: Me (11/18/2016, 2:59:48 PM): Dear Lee, Thank you for contacting Sportingbet Customer Support, Please be advised all refunds are processed within 48 hours. Once the withdrawal has been processed, the funds are credited to your Paypal account within 24 hours. Please note your withdrawal left our systems yesterday on 17/11, please check your Paypal account for the funds. If you have any questions or require any further assistance, please don’t hesitate to contact us further, we're always happy to help. Kind Regards, Stephanie Me (11/18/2016, 3:00:43 PM): In my paypal account i have not received any payment from sportingbet, so i would like to know what is happening. Stephanie E (11/18/2016, 3:01:33 PM): your withdrawal of £120 left our systems yesterday as advised to you in the email Stephanie E (11/18/2016, 3:01:44 PM): You will need to contact paypal if you have not received these funds Me (11/18/2016, 3:01:56 PM): What is the transaction id? Me (11/18/2016, 3:02:55 PM): The payment would be instant, if sent by paypal so i would of had the funds by now. Stephanie E (11/18/2016, 3:03:37 PM): Please hold Stephanie E (11/18/2016, 3:10:42 PM): I will need to have this escalated to our finance department to provide this for yoyu Stephanie E (11/18/2016, 3:10:43 PM): you Stephanie E (11/18/2016, 3:10:57 PM): When we have a response from them we will send you this number in an email. Me (11/18/2016, 3:11:32 PM): If i have not received a response by 5pm today which is roughly two hours from now, then i will have no option to open a dispute on paypal. Stephanie E (11/18/2016, 3:12:10 PM): We will respond to you when we have a response from our finance department Me (11/18/2016, 3:13:42 PM): I have copied this chat, and have other pieces of evidence from your site, but this is really out of order the whole not being able to give me direct clear communication. Stephanie E (11/18/2016, 3:13:47 PM): As i am explaining that the transaction has left our systems Stephanie E (11/18/2016, 3:13:56 PM): since you claim not to have received it we are escalating this with our finance to check and provide the proof of transaction Stephanie E (11/18/2016, 3:14:07 PM): this are the processes that have to be followed Stephanie E (11/18/2016, 3:14:23 PM): i am sorry if you are not satisfied. Me (11/18/2016, 3:14:31 PM): We'll i am not feeling very confident about your service right now Me (11/18/2016, 3:14:47 PM): but i will wait until 5pm and then take action. Me (11/18/2016, 3:14:51 PM): Thanks for your time As you can see from the above transcript they are acknowledging my request for £120 to be withdrawn to paypal and also stating that it had been sent but could not provide me any additional information for example the transaction id, i am almost ready to open a dispute on paypal to retrieve my initial £15 wager back, as i do not think they ever had any intentions in sending me £120.
staus Resolved
£15

Complaint Statistics

Resolved 10
Avg. Amount $ 1,796
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
7.3/10 58 reviews

Top reviews from our players

Just another Netent casino, nothing special for me.

The website was not welcome-warming for me at first when I registered the account, probably early 2015 or even earlier. I played a few small deposits without any bonuses and I just rate them not negative but nothing special or outstanding positive aspects too. Just mediocre platform. The netent slots are comparable to betathome here. I mean the servers or the delays on some of the spins sometimes. I cannot play with even a small delay notice, I am getting just angry about it. Maybe, because get used to no delay on slots and I am mostly playing slots only if they have the quick spin option. I am not an inpatient person but I do not think, like some people do, that such superstitions like spinning fast or slow are changing anything at all to RNG winnings ratio, it's equal will say.

Signed up today and I wasn't dissapointed I deposited £20 without a bonus as I didn't want a playthrough a few hours later I've banked £600 from £20.

I like the layout of the site it's got most of the popular slots available

Not really found anything wrong yet my withdrawal hasn't been processed but I rang customer services to see what ID they wanted off me and and they said none so watch this space.

Inactive user
10/10

I liked the fact that they have paypal deposit, a great selection of slots and casino including live casino and great sports betting, they also have amazing helpful customer service and staff who are understanding and very fair feel safe when you visit this casino because it ranks as one of the best for support

My boyfriend did some work for this casino a few years back and pushed me into registering with the casino in order to see his handywork, but considering he only created the "My Account" area and laid out some of the game subsections I basically just had to nod and say "Yes that looks great darling" ... I'd be much more impressed if he was actually creating the games!

Sportingbet proudly proclaim they have been on-line since 1998 on their homepage so I'm sure they have been through more than a few iterations and updates during that time. The current site still doesn't look very modern to me though especially compared to the latest multiplatform casinos such as Casumo and Rizk but the casino section is definitely much better than the sports betting area.

The game selection has been improved significantly over the past couple of years from NetEnt games only back when I first signed up to a wide selection of big name providers today including some not mentioned here at AskGamblers, most significantly Microgaming whose slot machines now feature prominently on the front page of the casino but disappointingly the table game selection remains a mixture of NetEnt and Betsoft products - I love blackjack but I wouldn't touch these particular versions with a no deposit bargepole (bonus)!

The negative reviews for this casino seem mostly based around the fact that players have experienced low payouts whilst playing here but that is really very unfair as the individual casinos have no control over the payouts each game will give to any specific player. Rating a casino based on your own winnings from a single session or indeed any number of sessions is simply incorrect and if you don't understand that you really shouldn't be gambling on-line at all.

Where I would mark Sportingbet down is in the quality of their support staff and the speed of their withdrawals - two areas that the casino most definitely does have complete control over. Out of three instances where I had to contact support here two of them took several minutes to answer and on all three occasions there was a long delay between messages and the agent did not seem to have a good knowledge of the topic I was inquiring about - I get the impression that these staff are well trained in sports betting matters but much less so when it comes to the casino side of the operation.

And as for the withdrawal time, well I have only requested two and the first one was slowed down by KYC procedures so perhaps my experience is not completely indicative of the overall quality of service however both requests took much longer to process than the company advertise and they were not able to provide an acceptable reason for these delays when pressed on the matter so I've chosen to vote with my feet and played elsewhere ever since.

Sportingbet is one of the casinos I play mostly lately and to its sister casino Vistabet, because after the capital controls which we had in Greece we can not play in many European casinos using as a deposit method the paysafe card, but we can play only on a list of dozen casinos which are licensed by the Greek State. Sportingbet is one of the best casinos we have access to.

First of all this casino has many software providers and a big variety of slots to choose. It has NetEnt slot, Microgaming, Play n go, Nextgen, Quick spin and many others slot providers. Too bad that it has not got two of my favorites slots from Microgaming which are Immortal Romance and Thunderstruck 2.

Also this casino has live chat most of the hours and support is quick and efficient and I like the fact their chat is Greek speaking. The casino has a decent welcome bonus of 100% deposit bonus with wagering requirements 50x times the bonus amount, which could be lower I think like 40x times it would be great. Also it has a good bonus system where you get bonuses depending on how much you play, most of these bonuses are bonus cash. It also has from time to time casino races and some other promotions but I think they could add more depositing bonuses.

At first it seemed impossible to win at this casino since my first 15 deposits went down fast and I could not win anything good. It seemed that this casino was my unluckiest ever. Of course this bad luck ended and I was able to withdraw from them after some nice wins playing Game of Thrones. The withdraw procedure was fast and although they did not allow to make the withdraw with Neteller but only to my bank account, they keep their timeframes.

Inactive user
9/10

Players from Bosnia and the rest of the world, can really enjoy the SportingBet Casino. This bright toy destination offers you an amazing selection of top quality games and nothing less valuable promotional offers. Their players here will find more games than you can do the count. Online selection of games is really great and includes video poker, new games, instant casino games, promotions and more. Version for complete download allows players quick access to the webcam action and a large number of blackjack tournaments. If you want to play casino games with real dealers, to offer casino games like baccarat, roulette and blackjack. So far I have rules deposit many times and this is one of those places that you do not regret I spend the last penny from my e-wallet or credit card.

My favorite slot machines here is Blood Suckers and she brought me so much joy that it words can not describe. For such things there is a section in which we place our screenshots of my favorite titles. Players from all over Europe and the world can enjoy the real abundance of online casino games including Blackjack, Baccarat, Bloodsuckers, The Banker's Riches, the Hall of Gods, King Kong, Caribbean Stud Poker, Mega Joker, Boom Brothers, Casino Hold'em Devil's Delight Virtual Dogs and many others. For additional entertainment are responsible games with real dealers, and promotional and games without promotion. There are several ways you can enjoy the casino action in SportingBet Casino. First of all, there are instant game and version to complete the download. All players can test their skills in free games, before you decide to play for real money.

SportingBet Casino offers some platform for the game, I do have CTXM, NetEnt, Betsoft, Ash Gaming and others. Players from my country will be pleasantly surprised by the possibilities for depositing and withdrawing money from SportingBet Casino. All options for process money is 100% safe, and you can use Ukash, Click2Pay, Visa, Neteller, MasterCard, and even Skrills. This and other e-wallet solutions offered are all loyal players, who can use your favorite method of payment and earn bonuses. SportingBet Casino is registered by the jurisdiction of Antigua and Barbuda. All operations are subject to a valid Preferential Seal infection, which is issued by Directorate of Offshore Gaming. I do not know what else to add other than the highest possible rating, I would really be a bad girl if I said anything else except: Respect for Sportingbet Casino!

I am a new Gambler and opened one of my first account at Sportingbet because my husband has a Sportbetting account for 5 years now.

The website is very clear and easy to understand. The have good games. I really like the Microgaming Slots.

The only good thing I can say is that there is a good wide selection of games like Netent, Micorgaming, Play n Go, etc. I would like to see some WMS slots, but okay can't have it all :P Also the layout is kinda cool I would say, but well you can't make someone to play cause you got a good layout.

Also there is a 24/7 live support which is very helpful in some cases. Additionaly the Sport section give players a big variety of team sports and good bets. Also, there is the cashout system for players who are not sure if they win or not. Can't say anything about blackjack or any other live casino, cause I'm not familiar with these and haven't played.

Well I know that for a player there are 2 things that hes interested in. The payout and the withdrawal time frame. Don't expect to win anything in this casino. The payouts are low, plus the live agents dont even know their own promotions. I can definitely say that there is a lack of communication and surely they seem to be unprofessional. Especially in the withdrawal section.

From my personal experience, they cancelled my withdrawal after a day and told me that I had a bonus and had to wager couple hundreds. Well, after I interfered, they checked it again and they admitted they made a mistake, so I had to request the withdrawal via Skrill again and not only they told me they wouldn't complete it the same day, but told me in a very bad tone that I had to wait for a couple of days. Don't wonder if I got my withdrawal, cause I'm still waiting.

Well I can definitely say the withdrawals in Sportingbet are 2/10. Also the promotions are bad. There is a lack of T/C explanation. VERY VERY dissapointed. Want to hear more about it? For 2 weeks their servers were crashing making it very hard for players to continue playing.

Nothing, the whole site is a rip off. When did customers ever have to wager £50 for a £10 2nd deposit match? In my online gaming experience, this is by far the worst online casino I have ever come across.. I've never know a 100% deposit match to work like that.

I got an email with a 100% 2nd deposit match bonus.

Why wait any longer?

Rocket launch your game-play with a super charged SB Casino & Games bonus. Our jackpots are juicy, our table games are thrilling and our slots are spectacular.

It's time to play.

1. DEPOSIT from £10
2. PLAY £10 or more
3. ENJOY your bonus

It really is that simple.

Nothing with SportingBet is simple! I remember contacting them after my first deposit because of my wagering.

Bad site with A LOT of misleading promotions, they don't add half of the T&C's in the email.. They'll tell you the rest over live chat ??? DON'T deposit for any promotion for this site unless you like to be rejected after waiting 40+ hours.

Signed up via an email promising a 400% bonus and Deposited £10. Received bonus the following day, somehow managed the WR and withdrew £130 which was in my paypal around 24 hours later. Very happy, no Id requested and fairly quick cash out.

Love the slots and the app layout is one of the best around.

Bonuses are not very good and tend to be for high rollers. Not used cs yet so can't comment on that.

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