Spinrollz Casino

Hello dear team,

I’m currently experiencing major issues with the online casino Spinrollz.com.

I made two small withdrawals there, which were processed and paid out without any issues about a week later.

However, now with my third withdrawal of just €56(!!!), the casino is causing problems. The withdrawal was requested on July 2nd, 2025, but to this day, no decision has been made regarding the payout.

I have contacted customer support multiple times, and each time I was brushed off with vague phrases. They claim they are experiencing technical issues or a high volume of withdrawals… it’s a different excuse every time. They told me my case has been escalated several times and is being prioritized, but nothing is happening.

I’ve now won nearly €6,000 there, and I’m genuinely afraid I’ll never see that money.

I haven’t used any bonuses or anything like that.

Could you please help me?

Thank you very much and kind regards,

Same old story. Day 8 of not being processed. Submitted on the 7th of July, nothing done yet. This companies' sites all do the same thing: delay, delay, delay. I will be reporting this company as well. They need to be held accountable for breaching their terms and conditions time and time again.

This is the second time in a month that this site has done this on back to back withdrawals.

I won 619.87€, and made a withdraw request. The casino timed out the withdraw request after ~ 1 week. After that they froze all my withdraw methods and refused to pay me. They haven't given any timeline when I'm able to withdraw my winnings.

They haven't given any reasonable explanation why all the withdraw methods are disabled. This seems like a blatant scam.

I want to issue a complaint to SpinRollz for delaying my withdrawal. I won 500EUR and started the withdrawal on the 4th of june.

Today it is the 9th of june and I have still not had my withdrawal processed.

When I ask about my withdrawal, they promise that come within 0-3 days. And still I don't have it yet.

Hey AskGamblers,

I want to issue a complaint to SpinRollz for delaying my withdrawal. I won 10.000 NOK and started the first withdrawal on the 28th of march of 5000 NOK. I had to split it into two separate withdrawals because of their 5000 NOK daily limit. The second withdrawal I started on the 29th. Since this is in the weekend the withdrawals technically didn't start until the 31st of march. Which is alright, it's stated in their ToS. Today it is the 11th of April and I have still not received my withdrawals. On their site it says the aim to have withdrawals processed in 3 - 5 days, but mine has been pending for 10 business days.

I have tried to contact support regarding my withdrawals a couple of times and, while they are really nice, the answer is always the same. It's been a delay, but the withdrawal is pending and I don't need to worry, it will be processed soon. That is the answer they gave me on monday 7th of april, and on the 8th, and the 9th and the 10th and today.

I wanted to submit this complaint because I feel this so far from industry standard. At this point I am not even sure I will get paid to be honest. While the site, customer service and everything about it feels legit I have never experienced such a long wait for a withdrawal ever.

Hopefully I am wrong, but I still want to raise some concerns about this casino.