Complaint #20 Spinrollz Casino

Waiting for withdrawal for two weeks

By Harri S.

3 months ago

Spinrollz seems to be a scam; they won’t pay out any winnings.

My own experience is that withdrawals are not paid out. I made a withdrawal about two weeks ago, and every four days it is canceled.

The reason is claimed to be a system error or that I canceled it myself. Indeed, when I make a withdrawal, nothing happens for four days, and then on that day, I get an email saying that the withdrawal was canceled. And the reason is always one of the above when you inquire about it in the chat.

This nonsense has been going on for weeks: they ask you to make a new withdrawal request, 4 days pass, the withdrawal is canceled, and the same thing starts over; withdrawal, 4 days, cancellation, etc.

Disputed Casino Spinrollz Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 months ago

Dear @hstone76,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinrollz Casino

• Representative

3 months ago

Dear Harri,

Thank you for reaching out.

Please be advised that it generally takes at least 3 business days to process withdrawal requests, counting from the day after the request was made or from the date of the last processed withdrawal. Please note that this timeframe excludes Saturdays, Sundays, and holidays.
Additionally, please note that if you decide to cancel a pending withdrawal, the withdrawal process will start over with a future request.

Moreover, we would like to kindly confirm that you have not any pending withdrawals or active balance.

We hope that this clears up the matter for you.

Kind Regards,
Spinrollz Team

AskGamblers

• Support Team

3 months ago

Dear all,

This complaint has been reopened as per Spinrollz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 months ago

Dear Spinrollz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Spinrollz Casino Complaint Stats

Resolved 16 / 16

Avg. Amount $707

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Spinrollz Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 15 out of 15 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Spinrollz Casino Complaints

See all complaints for this casino

Repeated withdrawal cancellations citing technical error

I made my first deposit on 16 July 2026 and claimed the welcome deposit bonus. I completed the wagering requirement the same day and began requesting withdrawals immediately afterward. I am trying to withdraw a total of €1,500, split into €500 installments due to the casino's €500/day withdrawal limit. Each withdrawal request requires a 24-hour wait before I can submit the next one, and then a 3-business-day processing period before I find out whether it was approved.

My withdrawals have been cancelled multiple times. I first attempted to withdraw using Zimpler, the same method I used to deposit. Each time, after waiting the full 3 business days, the withdrawal was cancelled by the casino with the explanation "technical error on the payment provider's side." This happened repeatedly with no resolution.

After several failed attempts via Zimpler, I was advised by the casino to try a wire transfer instead. I submitted a wire transfer withdrawal request, waited the required 3 business days, and this was also cancelled by the casino.

I have not cancelled any of these withdrawals myself. The repeated cancellations, vague "technical error" explanations, and the pattern of being redirected to a new payment method only to have that cancelled as well, strongly suggest the casino is deliberately delaying or avoiding payment rather than experiencing a genuine technical issue.

Resolved

€1,500

Withdrawal was canceled 2 times

I took a 200% bonus, and wagered it successfully.

I have read all the bonus terms, and the live chat support told me that the wager is okay and i will receive my funds.

However, i have made the withdrawal attempt 2 times already, and it has been canceled twice, first time they told me that it is a "technical error" and the second time, they did not even tell me. The agent just said "glitch"

I have waited 7 business days since the first withdrawal attempt, and i have still not received the withdrawal.

Now that it was canceled again, i put a new request in, and was told that i have to wait 3 business days again.

Complete xxxx, since i have not canceled it myself, and it is a problem in their end, or they are just delaying it on purpose to try to make me lose it back. And the chat agents always tell me that it is marked as "priority" but seems like priority for them is a week....

I have also sent questions through email to [email protected]

I am lost and need help with this :(

In the attachments, there is a picture with the withdrawal information.

Resolved

€397

Sending marketing without consent

Spinrollz continuously sends me marketing by email and SMS even though I have asked them to stop it multiple times. Unsubscribing will not stop it either. They have promised several times to stop it yet I still receive the spam from them. I demand them to explain me whether they are unwilling or incapable of stopping it. I also demand them to stop all marketing immediately. Attached some emails with them.

Resolved

Withdrawal not paid out on time

I have a withdrawal of 500€ that is showing as being in processing since thursday 19.03 14:36
Spinrollz has told me in email exchanges that everything is okay and that they process withdrawals within 3 business days.
It is now afternoon 24.03 and I’ve yet to receive the withdrawal and upon asking for the status I’m receiving still the same information that it is in queue.
From what I gather from this site this is not a one off occurence

Resolved

€500

Withdrawal pending for a long time

I am submitting a complaint regarding an unpaid withdrawal of €179 requested from Spinrollz.com via cryptocurrency on Monday, 23 February 2026. It is now Friday, 27 February 2026, and the withdrawal is still not processed.

The casino’s Terms and Conditions clearly state withdrawals are processed within 3 working days. Before the deadline passed, support agents repeatedly cited this exact timeframe when I asked for an estimate. However, now that the 3 working days have passed, the responses have become vague and provide no timeline for resolution.

This is extremely frustrating because it feels like the casino relies on its Terms and Conditions when it suits them, but ignores those same terms once the deadline is exceeded—leaving the customer with no clear recourse or accountability.

Regarding verification: I am not verified, but the casino’s verification page states that verification is not required for my account, as shown in the screenshot I can provide. In addition, support agents have stated multiple times that everything is in order with my account. This casino also does not require verification automatically for all withdrawals, so there is no valid reason given for the delay.

Requested resolution: I want my €179 withdrawal paid immediately.

Resolved

€179

Withdrawal issues at Spinrollz

I've played in this casino for multiple times with bonuses and have received my winnings(500e) after wager was done for the past couple of months. Last week I won 40k after the wager was done with deposit of 50e+75% bonus. I did the max withdrawals(500e per day, 3 withdrawals max as pending). They all got cancelled and now my withdrawal option is frozen. They say in chat that I need to verify my account. I have not received any information about that I need to do that. No emails, nothing. Only emails stated that my withdrawals were declined. I did send email to them and got the same answer as I did from the chat (4times) and it goes like this: "I have forwarded your question to the relevant department. You will receive an email notification as soon as we have something to say." There's no update about this since I have contacted them. I have heard from other players, that this is what they do after big wins.

Rejected

€40,000

Problems with the payment

Hello dear team,

I’m currently experiencing major issues with the online casino Spinrollz.com.

I made two small withdrawals there, which were processed and paid out without any issues about a week later.

However, now with my third withdrawal of just €56(!!!), the casino is causing problems. The withdrawal was requested on July 2nd, 2025, but to this day, no decision has been made regarding the payout.

I have contacted customer support multiple times, and each time I was brushed off with vague phrases. They claim they are experiencing technical issues or a high volume of withdrawals… it’s a different excuse every time. They told me my case has been escalated several times and is being prioritized, but nothing is happening.

I’ve now won nearly €6,000 there, and I’m genuinely afraid I’ll never see that money.

I haven’t used any bonuses or anything like that.

Could you please help me?

Thank you very much and kind regards,

Resolved

€56

My 1400euro withdrawal has taken 10 days

Hello, my withdrawal has taken now 10 days (july 18th - 28th), i have multiple times asked via email and live support and everything seems okay they dont need more documents or anything else but just are saying that the withdrawal is coming. They promise to approve and transfer the funds in 3 business days but that is not the case.

Resolved

€1,400

Withdraw delayed since 19th of July

I have initiated a withdraw the 19th of July. According to their site and their support the withdraw should be completed in 3 working days. As of today (25th) I have not received my money. The 24th support admitted that they should have already paid me, but asked me to be patient and wait. This is unacceptable especially considering that I'm doing a crypto withdrawal, which should be done quickly and without any hassle.

Resolved

€10

Delayed withdrawal again

Same old story. Day 8 of not being processed. Submitted on the 7th of July, nothing done yet. This companies' sites all do the same thing: delay, delay, delay. I will be reporting this company as well. They need to be held accountable for breaching their terms and conditions time and time again.

This is the second time in a month that this site has done this on back to back withdrawals.

Resolved

$750