Waiting for withdrawal for two weeks

I took a 200% bonus, and wagered it successfully.

I have read all the bonus terms, and the live chat support told me that the wager is okay and i will receive my funds.

However, i have made the withdrawal attempt 2 times already, and it has been canceled twice, first time they told me that it is a "technical error" and the second time, they did not even tell me. The agent just said "glitch"

I have waited 7 business days since the first withdrawal attempt, and i have still not received the withdrawal.

Now that it was canceled again, i put a new request in, and was told that i have to wait 3 business days again.

Complete xxxx, since i have not canceled it myself, and it is a problem in their end, or they are just delaying it on purpose to try to make me lose it back. And the chat agents always tell me that it is marked as "priority" but seems like priority for them is a week....

I have also sent questions through email to [email protected]

I am lost and need help with this :(

In the attachments, there is a picture with the withdrawal information.

I've played in this casino for multiple times with bonuses and have received my winnings(500e) after wager was done for the past couple of months. Last week I won 40k after the wager was done with deposit of 50e+75% bonus. I did the max withdrawals(500e per day, 3 withdrawals max as pending). They all got cancelled and now my withdrawal option is frozen. They say in chat that I need to verify my account. I have not received any information about that I need to do that. No emails, nothing. Only emails stated that my withdrawals were declined. I did send email to them and got the same answer as I did from the chat (4times) and it goes like this: "I have forwarded your question to the relevant department. You will receive an email notification as soon as we have something to say." There's no update about this since I have contacted them. I have heard from other players, that this is what they do after big wins.

Hello dear team,

I’m currently experiencing major issues with the online casino Spinrollz.com.

I made two small withdrawals there, which were processed and paid out without any issues about a week later.

However, now with my third withdrawal of just €56(!!!), the casino is causing problems. The withdrawal was requested on July 2nd, 2025, but to this day, no decision has been made regarding the payout.

I have contacted customer support multiple times, and each time I was brushed off with vague phrases. They claim they are experiencing technical issues or a high volume of withdrawals… it’s a different excuse every time. They told me my case has been escalated several times and is being prioritized, but nothing is happening.

I’ve now won nearly €6,000 there, and I’m genuinely afraid I’ll never see that money.

I haven’t used any bonuses or anything like that.

Could you please help me?

Thank you very much and kind regards,

Same old story. Day 8 of not being processed. Submitted on the 7th of July, nothing done yet. This companies' sites all do the same thing: delay, delay, delay. I will be reporting this company as well. They need to be held accountable for breaching their terms and conditions time and time again.

This is the second time in a month that this site has done this on back to back withdrawals.

I won 619.87€, and made a withdraw request. The casino timed out the withdraw request after ~ 1 week. After that they froze all my withdraw methods and refused to pay me. They haven't given any timeline when I'm able to withdraw my winnings.

They haven't given any reasonable explanation why all the withdraw methods are disabled. This seems like a blatant scam.