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Spinia Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 108 reviews
8.8/10
108 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

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Spinia Casino - Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.8/10 108 reviews

Top reviews from our players

Whenever life gets a bit too much, I log in and play a few rounds. The bright graphics and sound effects, are grate, they make me feel like I’m in a real spot. I wish the jackpot games loaded a tad faster, but once they’re running, it’s pure entertainment. Definitely a spot I’ll keep on my favourites list.

Hello Par4ikis, Thank you for such a heartfelt review! We're honored to be your favorite spot to relax and play when life gets a bit too much. It's fantastic that you're enjoying the bright graphics and sound effects! We also appreciate your honest feedback about the jackpot games loading slowly. We're sorry about that and will pass your note to our technical team to see what we can do to speed things up. We're thrilled to be on your favorites list! All the best, Spinia Casino Team

user avatar

Didn’t expect much. Signed up just to kill time, but ended up really enjoying the live poker tables. The stream froze once mid-hand, made me panic. Recovered after a few secs. Not perfect but feels fair and less shady than others I tried before.

Hey At4con, Thanks for the 10/10 review! We're thrilled that you gave us a shot to kill time and ended up really enjoying the live poker tables. We're very sorry to hear about the stream freezing mid-hand; we can definitely understand the panic that would cause! We're glad it recovered quickly, but we will pass this feedback to our technical team to look into. We truly appreciate your feedback that our platform feels fair and "less shady" than others! All the best, Spinia Casino Team

user avatar

I enjoyed trying out several different games. After a few wins, I ended up cashing out $150. The bonus conditions were fair, and I didn’t have to contact support for anything. Everything worked as expected, and the mobile version felt stable and responsive.

Hello Buba888, Thank you for the 10/10 review! We're so glad to hear you enjoyed trying out our different games and that the whole experience worked as expected. It's fantastic that you found the bonus conditions fair and that our mobile version felt stable and responsive. Congratulations on your $150 cashout, and we're thrilled you didn't need to contact support for anything! We look forward to seeing you again. Cheers, Spinia Casino Team

user avatar

I noticed right away how fast the site was. Every click was instant. You don’t usually expect that from online casinos, but this one clearly optimized for speed and ease of use.

Hi V1lvet, Thank you for noticing! Our technical team will be delighted to read your review. We've put a lot of effort into optimizing the platform for speed and ease of use, so it's fantastic to hear that you're experiencing instant clicks and a fast site. We appreciate you pointing it out! Cheers, Spinia Casino Team

user avatar

Live dealer games here are fantastic. The stream quality is solid, dealers are friendly, and I felt like I was part of the action. I even got a few wins during a blackjack session that made my night. It’s the closest you’ll get to the real thing without leaving home.

Hello Zecu, That's wonderful to hear! We're so glad you're enjoying our live dealer games and that you feel like you're part of the action. Our partners work hard to ensure the stream quality is solid and the dealers are friendly, so they'll be happy to hear your feedback. Congrats on the blackjack wins that made your night! All the best, Spinia Casino Team

user avatar

I find myself returning to the same few games that have treated me well. There’s a bit of superstition to it, I admit. But hey, if something works, why not stick with it? We all have our lucky machines.

Hey K0nan77, Thank you for sharing that with us! We totally get it—everyone has their lucky machines, and there's nothing wrong with a little superstition. We're glad you've found some games that have treated you well and that you enjoy coming back to them. We hope they continue to be lucky for you! Happy gaming, Spinia Casino Team

user avatar

So many casinos throw around offers that vanish in the fine print. This one doesn’t. The bonus system is clear and actually usable. Plus, those little gamified touches, leveling up, and collecting perks, make the whole experience more fun than I expected. Perfect place for real bonus lovers!

Hey there, Qocochiken, "Perfect place for real bonus lovers!"—we love to hear that! Thank you so much for your fantastic review. Our team works hard to make our bonus system clear, fair, and genuinely fun with gamified touches like leveling up. We're thrilled you're enjoying the experience and that our approach stands out to you. Best regards, Spinia Casino Team

user avatar

I had a good experience overall. The games loaded quickly, and the interface felt smooth. I ended up with a small win of $140, and the withdrawal process didn’t cause any issues. Everything was clearly explained, and I didn’t even need to contact support.

Dear Lam4ik, We're so glad you had a positive experience overall! It's fantastic that our games loaded quickly and the interface felt smooth. We're happy you ended up with a nice $140 win and that the withdrawal process didn't cause any issues. We aim for clarity so you don't even need to contact support! All the best, Spinia Casino Team

user avatar

I enjoy switching between auto-spin and manual play on slots. Sometimes you just want to chill, and other times you want to click each spin. That tiny difference actually changes the feel of the game. Keeps it from getting repetitive.

Hey there, Thugger! That's a great point! We're glad you enjoy the flexibility of switching between auto-spin and manual play on our slots. We agree that tiny difference changes the feel of the game and helps keep your experience from getting repetitive. Cheers, Spinia Casino Team

user avatar

Interesting that here hey don’t just throw free spins and forget about you. Weekly reloads, missions, holiday bonuses—it feels like a platform that wants you to stick around. The rollover terms are also very reasonable for every bonus. I am not a big gamer guy, but maybe I am just already part of their community. So I'd say 5 out of 5!

Hello, Upiz! We love hearing that you feel like a part of our community! It's fantastic that you appreciate our focus on keeping you around with weekly reloads, missions, and holiday bonuses. We're especially glad you find our rollover terms very reasonable. Your feeling that we want you to stick around is exactly what we aim for, and we're happy to have you with us! All the best, Spinia Casino Team

user avatar

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