Page 2 – Player Reviews for Spin Palace Casino

Update. I can't brag enough about Spin Palace. I received my first win from them $5200.00. No problems. They do have a long pending payment withdrawal 48-72 hrs but I believe as long as your information stacks up. I was a first time player and got paid. Also my son recently won 27,000. and he got it all there was a bit of time because it was his first withdrawal but he got it all. So big ups to Spin Palace. My advice; Use your own personal credit card, have I'D in the credit card name and all address documents and you should get paid.

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I'm waiting a 5200 payment will keep you posted on the time it takes to receive. I was initially told a 24hr pending payment wait to get 1st email. This afternoon I was told 48 to 72hrs. The free games were hard to get but once I got them it paid well.

I don't like the way they hold the amount and come up with excuses. 48 hours hold and processing and if it's weekend it will take almost a week. This is way to tease people to reverse the funds and lose it. I find it dishonest.

I love playing in this Casino! No problems withdrawing my winnings. Won several times from $200 and up to $1000 , got the money in within 4 days using idebit.

-Large selection of games, but perhaps too many to guess which one will be in a good mood to pay!
-I have had payouts and received the money once the documents were approved.

-Slots (microgaming software) is supposed to be 100% random to be legal. Well after you get a big hit, it is nowhere close to random. In fact, the thing basically shuts down. If you get a big hit, don't play it down! Change games for a few spins to see if it is better, or better yet CASH OUT!!! I have experimented on all levels of play, on many games, and the bigger the wager the lower the odds to get a winning combo.
-Used to get decent bonuses from customer support, the new Bonus Wheel is a stingy piece of ****.

The various games,online,sports,overall great selection.

Everything else from customer service, bonus wheel, issues of being kicked in the middle of bonus rounds, and it not returning me where I left off. I been playing with this casino off and on for about 3 years, no big wins all smaller but never any issues withdrawing, Biggest issue is the fact that support has NO authority to handle any issues besides forward to support. I have been legally robbed on multiple occasions getting kicked from game in the middle of bonus rounds always. . . . never even an explanation besides it's my fault I have to delete cash and history for it to work properly? I always do so not the issue. . . .

Spinpalacev is a joke of a casino and definitely not worth playing at in my opinion unless you like being stressed out dealing with incompetent people with zero authority. Plus that bonus wheel is the biggest scam I have ever seen, I played daily since it came out and only ever landed on any bonus once?? But do you think I got it lol. . . no chance it landed on cash bonus but told me I lost? Contacted support they say send screen shot, so I send screen shot of my win, they reply we looked at your screen shot, and although it looks like you won, with our more accurate information it shows you lost???

I have come to conclusion you can't possibly win on a game that is rigged for you to lose? I closed my account today just wanted to leave my view here for all to read.

Very poor pay out. Never get anything on the wheel spent over 2000. It a scam

Never a win. They don’t pay it’s a scam scam scam

Bonus playthrough is ridiculous if you accept the $400 match bonus your playthrough is a whopping $20000 also if you like to place sports bets they will hold your withdrawals for slots as well. If you accept any match bonus or even ylif you cash your loyalty points this all requires playthrough of 50x what they give you. What's the point in loyalty points if they are going to make you spin through 50x again if you want to withdraw.

Also my first payout took almost 3 weeks after my initial request and this was after they had approved all my documentation.

Last and not least very poor customer service they will not allow you to speak with anyone with authority when something goes wrong so you are at the mercy of very poorly trained customer service. I'd walk away from this place I requested my data be removed from the site and am still currently getting the runaround from them.

They take forever to pay out. The spin wheel is a RIP off promotion geared at making you spend more money. I would like to see proof that anyone has actually gotten a prize on the spin. Dont waste your time or money here

I accidentally typed my password wrong once and they started sending me text messages and emails on how to reset password. I've asked to be unsubscribed from their mail list 3 times now, i'm still getting ads to my home address. I tried to change address to a fake one so they would send the ads to that address instead, you'd need to send your utility bill for that. Once you register with your information, they will NOT stop sending you letters / emails, no matter what you tell them.

Great casino for slots - best Microgaming casino I have played at.

Many withdrawal options.

Support are always willing to provide a bonus - gotta love that.

Yup will do whatever it takes to hold on to funds hoping you will forget about it only takes 2 second's to deposit after I am paid IL delete my account with them.

I am currently waiting on the 3.5k cash out, they have asked for the same documents over and and over and then once I send them through they advise me that either my license has expired (which is not) or the utility bill is more than 3 months old (which it's not it's from MAY). They then advise me that my address on my utility bill is not the same as the address on my profile, even though they do not display or allow me to edit my address details. They are clearly stalling so that I go back and play with the winnings. Instead, I'm going to launch my own investigation, I'm also going to call them and record every call myself as I can tell this is a scam. DO NOT deposit on this site. Read every "good" review the same way I have and you will see that it's written by someone who works there. I'll keep you updated. Stay tuned.

I have cashed out many times from here without a problem. They have ok games that you can gain money from betting small but like any casino. Bet big win big. I will always play here. Money in 3 days after withdrawal.

The server drops a lot making you sign in multiple times after changing games.

Hi everyone, I won $15,000 on mega moolah jackpot bonus.. I withdrew the amount and am now waiting on my check to be delivered via mail. Does anyone know roughly how long that'll take? TIA

I didn't like that spin palace doesn't have bank transfer as I withdrawal option.

The new website looks fantastic. I hadn't played there for a while until today. Easy to navigate, with all the important buttons in place. It's also very responsive on the mobile platform - I used an Android phone to play the games. The new look has also come with different bonuses, which will for sure perk up your game play.

Needs to improve on their customer support response time. If more people have increased, they need to employ more people to handle their customer's complaints.

Have been playing at SpinPalace for about 4 years now... Had spent a lot over the first few years with only one small withdrawal <$1000. About a year ago I discovered that I could set a daily deposit limit, which I instantly did! Like any gambling you need to know your limits, and when on a good thing you have to know when to take it and run!

Late last year I managed to turn $20 into $20,000. I was really nervous about whether I would receive the funds, I'd read so many horror stories about this and other online casinos, but after verifying my details the funds were deposited to my visa debit card within about 5 days. I don't mind waiting a week as long as I know the money is real, and is going to be in my bank.

Unlike some other casinos not related to the Palace Group, I find the support fast and usually really friendly (almost so friendly it feels dodgy lol). But all in all I really do enjoy Spinpalace!

I often wonder about people who leave bad reviews, yes, playthrough amounts can be annoying and sometimes take forever, but it's not impossible. Patience is the key, and depositing in smaller increments.

Back in March I also withdrew $30k I built up off $10. So you can win, but I guess also be prepared to take big hits and risks.

The loyalty program needs work. Resetting or getting knocked back a peg at the end of the month once you reach a high status is annoying! Sometimes it takes longer than it should to receive funds, given weekends hinder the "security team" approving payments etc... But at least they do pay!

Easy withdrawal, great payouts, great customer service!

I am new to this casino, however, I have had a very positive experience from day one. I was lucky enough to win 3000 and withdrew it immediately. My withdrawal took place on a Saturday and money was in my bank by the following Wednesday (5 days total from start to finish). I was surprised Spin City did NOT ask for verification documents, but I just found out they have merged with Jackpot City and I am already verified with them (maybe that's why?).

I just won another 3000 and have withdrawn it this evening, hopefully it will all go as well as the first time. 😊

Large selection of Microgaming games and always adding new ones. Quick payouts and good customer service.

I have played with this casino for a while and used a card with two different names on it to deposit and never had anyone asked any questions until I finally got the chance to withdraw a win which mind you don't come around too often! It was a 24 hour MINIMUM pending period when you can reverse your withdrawal until they consider to take any action, to which they sent me a letter after 24 hours to say credit card mismatch so I finally had to provide documents to show that I was allowed to use the cards which is ridiculous as it should have happened when I made a first deposit with it, but no they only care about the money they have to give back of course.

So I sent through these documents, which is a 24 to 96 hour approval period, and than all of a sudden I couldn't log into my account and get an email saying that the site is undergoing maintenance and will be back, such a coincidence it happens at the time of my withdrawal, and I have yet to get my money after 10 days never again after this.

Easy to deposit, not so easy to withdraw. Be prepared to wait up to 10 days to get your winnings.

I've been playing this site for 2 days and I had a very bad experience on this site. Starting I deposited 100 Dollar and it auto gave me 100% first deposit. I won 1400 from Baccarat and I can't withdraw a cent of it because customer service said baccarat table games give 0% play through. Fedup 1.

Then I play slots to reach my 50x of my deposit to able to withdraw my money and pass the playthrough then I made 300 dollar withdrawal and still pending for day 2. I've submitted all my ID and document. And I still have 200 dollar balance in the site. Then I redeem my "loyalty point" that's 13 dollar. Now they need me to play through 650 Dollar play through because I claim 13 dollar "Loyalty" point. Fedup 2.

Let's see take how long for them to withdraw my 300 Dollar.

This casino is not one I would recommend. Withdrawals stay pending in your account for a ridiculous time and take too long to reach your account, you must spend thousands before you get a win over $500, if your lucky. Support team are rude, and this casino give nothing in return to their players, no matter the thousands you may deposit.

Spin Palace Casino is another online casino which is offered on the market, and that gives great bonuses on first deposit into the account. This casino fosters a more traditional image, but offers absolutely all possibilities as well as other leading competitors in the market. If you register at Spin Palace Casino, you are able to take up to 1000 € deposit bonus. The headquarters of this casino is like most others in Malta, and it is a casino that is very safe, and is one of the leading online casinos. After you register, you need to download the application to play certain games, and some smaller programs such as Adobe Flash Player. Although this is an extra step, it will essentially facilitate playing, and contribute to maximum enjoyment.

One of the best slots that have played in the Spin Palace is Thunderstruck II. On the Hitman slot, had in one day over 50 €, which I immediately paid to Neteller. Hitman slot until then I did not play a couple of months, but the decision to come back, showed me an excellent move. In addition to these two slots, play Avalon II, Sun Tide, Bridemaids, Big Kahuna, Mega Moolah and Hot Ink. There are games in which to play 10 spins, but when I counted all it would take me two pages of A4 format. In recent months I apply the strategy to play 10 spins on a lot of slots, if the loss in those 10 spins exceed 50% stake, I quit immediately. Microgaming is proud to Spin Palace, I am proud to Spin Palace, because I have the honor to be their loyal player, a couple of years in a row.

Besides the great deposit bonus, Spin Palace Casino gives great attention to the loyalty of its users, but also has a highly developed system of collection points for loyal players. Based on these points players generate various benefits, such as bonuses, promotions, free slots and more. Also, in case you have any problems, you will find the customer service that is available 24 hours. If you like casino games then by all means open an account at Spin Palace Casino, as currently offer one of the best bonuses on the market, and if you will be a loyal user, benefits will be even greater. I as an experienced user, I can guarantee that your money with them is completely safe. Time to Spin Palace, now or never!

Best casino, great sessions and deposit bonus day by day.. what else do u need ..:)?..LUCK ..tnks Spin Palace ..vicentiu200..

I'd like to share with everyone else how extremely well my experience how's been with spin palace and the second to none customer support I have received each time I look for help, withdrawal was easy and encountered no problems, hands down the best site and would redeemed it to anyone. Just cashed out $25,000 and had it in my account within 3 days.

I don't like anything about this casino it is misleading and has unrealistic expectations of its customers

This casino has the most ridiculously unachievable loyalty status tiers of all online casino. It has taken a great deal of time and money to make it through the first 3 tiers being blue, silver, then gold. Now I am at Platinum status the 3rd highest after Diamond then Prive. In order for me to achieve Diamond status I have to wager to achieve points. Each point is equivalent to $15.50 as per the slots I play. How many points does one need to Aquire to fulfill the fruits of their labour? 200,00. That's right I have to wager 200,000 X $15.50 for a grand total of $3,100,000 in order to get to the Diamond status.

But wait that's not all, at the end of last month I had progressed 36% through Platinum on my way to Diamond then upon logging on find I had been put back to 0%. At the end of every month you get reset to 0% . So I now have to attempt in vain to wager $3,100,000 in one month in order to get to where I want to be. So far with 2 thirds of the month gone Iv wagered $558,000. Iv still to wager $2,542,000 in 10 days. Unachievable for more than most.

My advice is stay away there is far better casino online. As a matter of fact just about every casino.

AVOID AT ALL COSTS !! I have been a member of Spin Palace for a few years now about 3.5.

After a long time ofconsistently playing solely at spin palace and depositing $ $83,260AU from January to May 2015 I finally become a Vip and received my own Vip manager with my own private email address directly to him. Due to an issue I had with an ex partner at the time who was trying to take all I had when we split she contacted my bank pretending to be me stole my bank card and had them chargeback all my deposits to spin palace for a 4month period of 2015. A little over $32,000AU in the hope she would get away with it.

During a period of a month to 6 weeks I wasn't playing at all as I was away working and after some time spin palace received all the money back. I then logged on to my account to play and to my absolute disgust had been dropped from my Vip status of Prive to entry level blue.

So my advise in regard to spin palace is they have the absolute worst loyalty system in the business and I would highly recommend not signing up with them at all if you are considering playing online in the hope togain Vip status.

As this casino will send you "BANKRUPT" before you event get close. An example of how poor their loyalty tier system is:

On a Thursday I became gold status. By Saturday morning I had personally deposited multiple times totalling $1850. Wagering in access of god knows what, ( At one point I had it up too $11,687au) I am now only at 71% Gold Status with 687 loyalty points. The min to redeem is 1000 (about $14.50) Pathetic. So given the ever increasing market of online casinos go anywhere but Spin Palace

I like the games at Spin palace as they are Microgaming.

I've been with this site for nearly a year now & every time i make a deposit it just gobbles my credits in no time. I've seen a lot of spins in my time but it seems like their slot games are tampered with for some reason.
I would like to warn all Australian players to stay away from this casino not unless you like giving money away for love. Never again will I be back at this site.

Immediately upon entering the Spin Palace Casino lobby, will welcome you with a pleasant blue environment and simple layout that makes a refreshing change from the radiant flashing graphics that usually adorns the most casinos. Another impressive feature of the range of games that are on offer for Croatian players. There are over 250 games to choose from, including several variations of slots, video poker, blackjack, roulette, craps and baccarat. Many of my favorite games to play everyday bind specifically to Spin Palace.

There is much more available and progressive jackpots. Spin Palace is known for its generous promotions which is hard to beat (especially welcome bonus), which all players should take advantage of to improve your balance and extend your gaming session. You can really be paralyzed choice when you are wondering what exactly play at Spin Palace. I made deposits mainly via Skrill account that I regularly use for casinos in this group, although sometimes choose and Neteller as the primary means of payment. Up to you to decide what and how and all the rest will come by itself.

As we mentioned, Spin Palace offers one of the largest range of online casino games that you can find, and that includes 30 different blackjack's, five types of roulette, over 100 slot games (3 reel, 5 reel bonus slots and slots with special deals), craps, baccarat and tens of video pokers games. Spin Palace also offers a casino with real casino-dealing with roulette, blackjack and baccarat. Spin Palace offers players from Serbia, a number of reliable and secure banking options including major credit cards, internet wallets, credit cards and pre-internet banking.

24/7 customer support is available via e-mail and live chat, and my experience with them too, but positive. It is enough to make a request for assistance, and they are there to serve you. The biggest advantage is the quick payment because the money received within 24 hours. The biggest problem is to win a sum, while the payment is not problem, especially when we talk about the Spin Palace. Of course, this is not the case with all operators, because some is not enough when they send 10 documents, they are solved if you close the account, they will find a way for it. Excellent casino, where I was a regular customer for a couple of years.

Immediately when you open the Spin Palace Casino client, will welcome you with blue interface and simple layout that makes a refreshing change from the busy glittering graphics that usually adorns the most casinos. Another positive thing that you notice right away in the beginning of the range of games that are on offer for players from around the world. When we talk about the number of games available, and then to mention that specifically contains over 250 games, including its video slots that are my treat at all Microgaming casinos and so in this of which I speak. As for the jackpot prize this casino has even 13 progressive jackpots.

My four deposits in 2015 say enough about my experience with this casino. Usually, once you make a deposit you then know whether this is the right place for you, or stay to the last euro for the ambiance and the circumstances are appropriate for your mentality. Spin Palace is known for its generous promotions that are regular and every serious player should check their promotions section and use every bonus that they offer. As we mentioned in the selection of games, Spin Palace offers one of the largest range of online casino games that you can find, and that includes about 30 versions of Blackjack's, more popular types of roulette, over a hundred slot machines, craps, baccarat, and various versions of poker games .

The casino also offers, a live casino with live dealers which include: roulette, blackjack and baccarat. Option payments for the first time I've used Skrill, and I'm the last three deposits made using Neteller. In addition to these two e-wallet options, Spin Palace offers players from around the world more choices deposits and withdrawals including: credit and debit cards and internet banking. Customer support is available via e-mail and live chat, and is active 24 hours.