General Information About Spin Palace Casino
Spin Palace is one of the pioneering online casinos, established way back in 2001. The online casino is licensed by the Alderney Gambling Control Commission.
The registration process is simple, and you can complete it in just a few minutes. However, you need to enter your first and last name, as well as your phone number, address, and other information. The website is only available in English and French.
To learn more about Spin Palace Casino, read our detailed online casino review, where we address everything you need to know about the casino.
Payment Information and Options at Spin Palace Casino
The casino offers several payment options, covering all the major payment providers. You can use credit and debit cards and several e-wallets such as Skrill and Neteller. All payment options are displayed in our Payments tab. Keep in mind that they depend on the country you’re registering from.
The minimum deposit limit is €10. The casino reserves the right to check your identity for deposits that exceed €3,000.
The minimum withdrawal is €50. The maximum withdrawal amount in 24 hours is €10,000. Foreign currency exchange and bank fees may apply when withdrawing. The funds must be withdrawn with the same method used for depositing. If your amount is five times higher than the lifetime deposits, your gambling activity will be reviewed, and you won’t be able to withdraw more than €4,000 per week – in other words, your wins will be paid in increments.
Each withdrawal remains pending for 24 hours, regardless of the payment method used to allow players the ability to reverse the withdrawal. If you request between Thursday and Sunday, you’ll be able to cancel your withdrawal request until Monday morning. In other words, the casino may not start processing your withdrawal for a few days.
The casino doesn’t abide by the Financial Action Task Force on Money Laundering, but they can ask for documents for your withdrawals to ensure a safe withdrawal, which may cause further delays.
If you make a deposit with Visa or MasterCard and you want to withdraw directly to your bank, that may not be possible because the casino cannot refund cards issued in specific countries. These countries aren’t listed, but if you encounter such an issue, you’ll be able to use an alternative payment method.
Customer Support at Spin Palace Casino
Spin Palace Casino has a Help Center where you can explore frequently asked questions. Below each answer is the question the casino asks you if you need more help. Answering ‘Yes’ will give you a link to a live chat.
Enter your name, and you’re good to go. There aren’t any bots you have to bypass, and the chat displays the people in the queue. However, if you minimise the chat, you won’t be able to open it, and you’ll have to go through the process again, but the chat remains saved. Still, it’s recommended to keep the tab open at all times.
We got connected to a representative within a few minutes, and they’ve been really helpful. The agent was also friendly and we received answers to some complex questions regarding withdrawals. Also, it’s worth noting that live chat works 24/7.
Games at Spin Palace Casino
Spin Palace Casino offers a wide range of online slots, all located on one page. You can play different types of games with unique mechanics and themes. The search bar is there for you if you want to find your favourite game. Demo play isn’t available.
There’s a live casino lobby for players who prefer playing with live dealers. Games such as blackjack, roulette, baccarat, poker, Sic Bo and various game shows are on offer. Table games are unavailable at the casino. Occasional tournaments are organised by the casino, giving you a chance to win cash prizes.
Spin Palace Casino’s Commitment to Responsible Gambling
Spin Palace Casino incorporates different responsible tools players can use to keep their spending habits in check. All responsible gambling tools are located within your account under Responsible Gambling.
You can set daily, weekly or monthly limits, with just a few clicks, but there’s also a session limit tool that can remind you of the time you spend playing.
If you think that gambling is becoming a problem for you, the self-assessment test is available on the website. Answer the questions honestly and receive results to determine your next step. The casino keeps the gaming history saved, which is something you can always keep an eye on.
Lastly, it’s possible to ask for temporary and permanent self-exclusion. The temporary self-exclusion lasts between 24 hours and three months.
Update. I can't brag enough about Spin Palace. I received my first win from them $5200.00. No problems. They do have a long pending payment withdrawal 48-72 hrs but I believe as long as your information stacks up. I was a first time player and got paid. Also my son recently won 27,000. and he got it all there was a bit of time because it was his first withdrawal but he got it all. So big ups to Spin Palace. My advice; Use your own personal credit card, have I'D in the credit card name and all address documents and you should get paid.
Previous comment:
I'm waiting a 5200 payment will keep you posted on the time it takes to receive. I was initially told a 24hr pending payment wait to get 1st email. This afternoon I was told 48 to 72hrs. The free games were hard to get but once I got them it paid well.