SlotsPalace Casino Complaints

Hello AskGamblers team,

I am writing to submit a complaint against SlotsPalace Casino.

I won €4,440.16 playing slots on the platform. On September 24, 2026, I requested a withdrawal of €500, since the casino has a daily withdrawal limit of €500.

The next day (September 25, 2026), when I tried to make another withdrawal of €500, I received a notification that my account has been restricted. Furthermore, when I check the verification tab in my profile, there are no pending document requests or instructions from the casino.

I consider the retention of my funds to be unfair and unjustified, as my account was locked without any clear reason or verification prompt.

I kindly ask AskGamblers to help me resolve this issue and assist in unlocking my account so I can withdraw my winnings.

Thank you,

I am submitting this complaint regarding SlotsPalace and requesting a refund of €350.

I made two deposits to my SlotsPalace account, one of €200 and one of €150, for a total of €350.

I contacted SlotsPalace directly regarding this matter and provided the relevant information and evidence. The casino subsequently closed my account, but I have not received a satisfactory resolution or refund.

I believe that SlotsPalace did not comply with its own terms and conditions in my case. I am asking AskGamblers to review the situation and assist me in recovering the €350 I deposited.

I can provide screenshots of my communication with SlotsPalace, confirmation that my account was closed, deposit/payment evidence, and any other documents required.

Requested resolution:

I am requesting a full refund of €350 and a proper explanation from SlotsPalace regarding the handling of my case.

Thank you for reviewing my complaint.

Hi

I got a 100% bonus up to €200, deposited €200, and received a €200 bonus. The terms clearly say the max cashout is 10x the bonus amount, which is €2,000. Simple.

I did everything right, completed the wagering, and ended up with a bit over €2,000. Then out of nowhere, the casino just cut my balance down to €1,000.

No proper explanation. No justification. Just took €1,000 like that.

I contacted support and got nowhere. They told me someone would follow up, and that never happened. So I sent a proper formal complaint email explaining everything clearly. They didn’t respond. At all.

So now I’m sitting here with half my winnings gone and being completely ignored. This is not a misunderstanding; this is them not following their own terms. The max should be €2,000, not €1,000. It’s very straightforward.

I’m not asking for anything extra, just what I fairly won and what their own rules say I should get. The missing €1,000 should be returned to my account.

At this point, I feel like they’re just hoping I give up. I’d really appreciate AskGamblers stepping in because the casino clearly has no intention of dealing with this properly.

slotspalace.com are intentionally and unwilling to resolve my prolonged pending deposit of 30 USD that is not credited to my gaming account and things are beginning to seem like I am be scammed.

On the 17/03/2026 I made a deposit of 30 USD via crypto currency, I was debited however the sum failed to reflect on my gaming account.

On multiple occasions, this issue has been raised to their online support/email but all I got are endless excuses to a point I don't got any further feedback which has kept me worrying and frustrated that I might loss my money.

I don't know what else to do, I no longer receive responses or answers to my messages.

I am certain I won't get anything positive from them regarding my case if I do not make this complaint known to you.

Below are the screenshot support my complaint

Thanks

Hello,

I am writing to formally submit a complaint regarding my withdrawal request.

My withdrawal was requested 6 days ago and is now well beyond the expected payout timeframe stated by your casino. Despite multiple contacts with live support, I have only received automated responses and no clear confirmation from the finance team.

Details:

• Account email/username: <email address removed> / Violi

• Withdrawal request date: 25.01.2026

• Withdrawal method: Crypto

• Amount: 350€

I have been informed that there is no issue with my account and that my funds are safe, however no exact payout date has been provided. This lack of transparency is unacceptable.

My desired outcome is:

• Immediate confirmation that the withdrawal has been approved

• A clear and exact payout date

If this matter is not resolved promptly, I will escalate this complaint to the relevant licensing authority and public review platforms.

I expect your response as soon as possible.

A need your help because I have problem with Slots Palace casino. This casino has been trying to make a withdrawal since October 20. I speak to the live chat and email support and what they always tell me is that they are having problems in the financial department and I am getting upset because sometimes the live chat does not work and I do not know what else to do for the casino to speed up the payment. Help me resolve this problem.

Of course. Here’s a professionally worded yet firm complaint you can use. It maintains a serious, forward-looking, yet calm tone, encouraging the recipient to resolve the matter swiftly:

---

Subject: Formal Complaint Regarding Missing Deposit Funds

Dear [Casino Support Team / Name if known],

I am writing to formally raise a complaint regarding a significant issue with your platform’s handling of my recent deposit.

On [insert date], I made a deposit via my bank card, which was successfully charged — the funds were immediately deducted from my account. However, these funds were not added to my casino balance. I promptly contacted your support team, who advised me to wait three days, stating that the money would either reflect in my casino account or be automatically refunded to my payment provider.

Three days later, after seeing no change, I reached out again. At that point, your team informed me that the transaction had now been processed, and assured me I would see the funds in my balance within a maximum of two hours. Regrettably, that time frame has passed, and I still have not received the funds in my casino balance, nor has there been a refund to my card. Now when i ask the again the loop continues and they say i have to wait again 3-5 days for them to get returned.

This situation is unacceptable. It not only undermines trust in your platform, but also places an undue burden on me as the customer to chase what is rightfully mine. I request that you immediately:

1. Investigate this matter thoroughly and provide a clear explanation for the delay.

2. Ensure that the funds are either credited to my casino balance without further delay or fully refunded to my original payment method.

3. Offer appropriate compensation for the inconvenience and time lost due to this issue.

Thank you for your prompt attention. I look forward to your swift resolution of this matter.

Kind regards,

PRIAN123

I have been playing at this site for a long time and about one month ago I deposited 200€ and won, my balance was 1281€. The next day I went back to the site and every cent was taken away from my account, I have contacted them about 20 times and they never have an answer for my money, they have been telling me for over a month that they are still investigating it.

Good morning.

I've had a withdrawal pending since the 18th and to date, it hasn't been processed.

Initially, the virtual assistants said it would always take 3 days. However, as these three days have now passed, They say that this time is not always certain and sometimes it can take longer.

I feel that I have been cheated and robbed.

I would like to ask for your help to see if it is still possible to resolve the situation.

Thank you

Hey,

I tried to open a case against them earlier but it was declined due to not having sufficient evidence. Opening a new case now that I do have evidence.

Registered on SlotsPalace a month ago via bank (so no verification should be needed), depositing 300€ on the account, but have not been able to set any bets nor gamble on the casino at all to roll over my deposit (their requirement in order to withdraw the funds) due to the limitations that they instantly set on my account.

They are claiming that they set the maximum bet amount to 20 cents but yet their system does not allow me do bet this either on slots, casino, live casino, or sports betting. They have not resolved the issue for over three weeks despite exchanging multiple e-mails on this topic, and now that I have not pinged them about this, they have completely gone into the dark. The last e-mail was 11 days ago, which is completely acceptable in a simple case like this.

I'd simply like to get my deposited funds back to the same method I deposited them with. It's a complete joke of asking me to roll over the deposit but not allowing me to do that at all due to restrictions. Not a single bet was placed on my account and they don't allow me to do that.

Warning anyone planning to open an account with them.

I have been waiting over 8 days now for a €500 withdrawal and every time i use live chat I get a different answer: first was a problem with my payment provider then a problem with delays then they were just too busy

They say it should take three working days but it's not the case, it's beyond frustrating now,

Hello. I have an account in SlotsPalace since a lot of years. But this time, I have a delay withdrawal since June 18th. I requested a withdrawal of only USD 21, but the brand never proccess it. I contacted them several times and the only answer is that "Ishould wait".

I attach the screenshot with the witdrawal request in pending status.

Can u help me askgamblers, please?

Thanks

I won the money, 13,000 CZK and 16,000 CZK, I received a confirmation email that the money was sent to my account. The money never arrived and they sent it a week ago. They won't send me a confirmation that the money has been sent and keep telling me to wait, that they have escalated the case. Each time they tell me something different. They don't reply to emails. I think this casino is a scam.

Hello everybody!

I have really bad experiences with SlotsPalace casino. I played there more than a month ago (8.11.2022) and won 3000 euros. Friends, I want to warn you and tell you that it is really slow and difficult to withdraw money from this casino! Stay tuned and I'll tell you more.

I already downloaded on 18.11. all the documents they ask for to verify the account. It took a really long time before SlotsPalace checked the documents and said my account was verified. I contacted the casino several times and explained the situation to them and asked for an explanation as to why they are delaying the payment of the money for so long. They never gave me any explanation.

Now they have paid me most of it in money, although very slowly and 500 euros at a time. It was a big disappointment when I logged into the casino's website today and noticed that they had again canceled my 500 euro withdrawal request. What they have done several times now after verifying the account is canceling withdrawal requests without explanation. It's especially frustrating because SlotsPalace only allows one withdrawal of 500 euros per day and after that the casino waits several days before processing the request.

SlotsPalace casino has not paid me all my winnings, even though I played with them 6 weeks ago and I have actively done my best to get the money. This is an unreasonably long time to wait for a profit of 3000 euros, don't you think so?

I attached a photo where you can see all 6 times casino has canceled my withdrawals - without ever giving an explanation.

I've been waiting my withdraw about 1 month. They just bullying me about documents and say like "sent it to email" then "sent it to site" and never accept it.

My withdraw is 632€. Last time I complain this in live chat they said that my documents is still under review but nothing is happen in 2 weeks.

I played at Slotspalace casino on August 16, 2022. I won and sent them the documents they asked for, after which I have tried to get the money out of the casino. I have three withdrawal requests at the casino, which the casino has not accepted for some reason.

The first withdrawal request was made on 22.8.2022, which means that it has already been pending for 17 days. I sent about it on 9.7.2022 message the casino, but their answer was only that "there is a delay for high amount of payments". I went to Casino's chat today to ask about it. Their answer was: "Withdrawal requests have not been accepted because you need to send verification documents". I am confused because I have already sent them these documents on 27.8.2022. I have a screenshot of the email as proof of this.

I doubt that it is a purposeful delay in the payment of winnings. I would appreciate a lot if you help me to get money out!

I won 1900€ on 5.6.2022. I made withdrawal of 500€ which they paid immediately. Then they blocked my account. I asked about this on their live chat to which they responded that they will pay the rest with manual payments. After this i have only received 200€ and now they arent responding anymore.

They haven't asked for any documentation and they haven't told me that I broke their terms of use.

Now I don't know what to do.