I played at Slotspalace casino on August 16, 2022. I won and sent them the documents they asked for, after which I have tried to get the money out of the casino. I have three withdrawal requests at the casino, which the casino has not accepted for some reason.
The first withdrawal request was made on 22.8.2022, which means that it has already been pending for 17 days. I sent about it on 9.7.2022 message the casino, but their answer was only that "there is a delay for high amount of payments". I went to Casino's chat today to ask about it. Their answer was: "Withdrawal requests have not been accepted because you need to send verification documents". I am confused because I have already sent them these documents on 27.8.2022. I have a screenshot of the email as proof of this.
I doubt that it is a purposeful delay in the payment of winnings. I would appreciate a lot if you help me to get money out!