Hey,
I tried to open a case against them earlier but it was declined due to not having sufficient evidence. Opening a new case now that I do have evidence.
Registered on SlotsPalace a month ago via bank (so no verification should be needed), depositing 300€ on the account, but have not been able to set any bets nor gamble on the casino at all to roll over my deposit (their requirement in order to withdraw the funds) due to the limitations that they instantly set on my account.
They are claiming that they set the maximum bet amount to 20 cents but yet their system does not allow me do bet this either on slots, casino, live casino, or sports betting. They have not resolved the issue for over three weeks despite exchanging multiple e-mails on this topic, and now that I have not pinged them about this, they have completely gone into the dark. The last e-mail was 11 days ago, which is completely acceptable in a simple case like this.
I'd simply like to get my deposited funds back to the same method I deposited them with. It's a complete joke of asking me to roll over the deposit but not allowing me to do that at all due to restrictions. Not a single bet was placed on my account and they don't allow me to do that.
Warning anyone planning to open an account with them.
