SlotsPalace Casino - Delayed payment for one month now

Dear Customer,
Thank you for reaching out.
First and foremost, we would like to apologise for the delay caused during the verification process.
Yesterday, we requested a document from you via email in order to continue the verification process. We will make sure to check it with priority once sent. Thank you in advance!
Best regards,
Slotspalace.com

Dear @ahonkanen432,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the SlotsPalace Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.