SlotsPalace Casino - Withdrawal not processed since day 18 - Complaint Resolved

PINTAS95

Good morning.

I've had a withdrawal pending since the 18th and to date, it hasn't been processed.

Initially, the virtual assistants said it would always take 3 days. However, as these three days have now passed, They say that this time is not always certain and sometimes it can take longer.

I feel that I have been cheated and robbed.

I would like to ask for your help to see if it is still possible to resolve the situation.

Thank you

SlotsPalace Casino

Dear PINTAS95,

Thank you for contacting us.

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawals
as soon as possible.

Thank you in advance.

Kind Regards,
Customer Service

AskGamblers

Dear @PINTAS95,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotsPalace Casino - Withdrawal not processed since day 18

Complaint Info

Disputed casino

Reason

Amount

€ 700

COMPLAINT REFERRED BY AGCCS PARTNER

Apostaconfiavel

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