I won the money, 13,000 CZK and 16,000 CZK, I received a confirmation email that the money was sent to my account. The money never arrived and they sent it a week ago. They won't send me a confirmation that the money has been sent and keep telling me to wait, that they have escalated the case. Each time they tell me something different. They don't reply to emails. I think this casino is a scam.
Complaint Info
Please close this complaint. Money arrived. Im apologize for this complaint.
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
SlotsPalace Casino Complaints
- 11 of 11 resolved
- 1 day avg response
- 6 days avg complaint life
- 617 USD avg amount
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Resolved
SlotsPalace Casino - Withdrawal not processed since day 18
€700
Resolved
SlotsPalace Casino - Withdrawal not processed since day 18
Good morning. I've had a withdrawal pending since the 18th and to date, it hasn't been processed. Initially, the virtual assistants said it would ...
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Resolved
SlotsPalace Casino - Withdrawal issues but my account is fully verified.
€350
Resolved
SlotsPalace Casino - Withdrawal issues but my account is fully verified.
I withdrew my money 13 days ago. I’m still waiting. They have not actioned it and just lied over and over. They just won’t withdraw my money. I ...
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Resolved
SlotsPalace Casino - Declining to refund me 300 EUR
€300
Resolved
SlotsPalace Casino - Declining to refund me 300 EUR
Hey,I tried to open a case against them earlier but it was declined due to not having sufficient evidence. Opening a new case now that I do have ...
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Resolved
SlotsPalace Casino - Over 8 days now no withdrawal
€500
Resolved
SlotsPalace Casino - Over 8 days now no withdrawal
I have been waiting over 8 days now for a €500 withdrawal and every time i use live chat I get a different answer: first was a problem with my ...
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