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Blacklisted

After being notified that Sloto' Cash Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Sloto' Cash Casino is being added to our blacklist.

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Sloto' Cash Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 77 reviews
7/10
77 reviews
Complaint Response 44 complaints
2 days avg. 44 complaints
What we like
  • 0-24-hour withdrawal time frame
  • Various payment methods
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • Not all games available in the instant-play lobby
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Sloto' Cash Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.slotocash.com
Established
2007
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Russian
Casino Type
Download, Instant Play, Mobile, Crypto Casino

Sloto'Cash Casino is an online casino that's been a part of the industry since 2007. It is powered by Real Time Gaming software and offers a full range of slots, table games, video pokers, and other specialties. While the full casino is download-only, players can enjoy some of the games in a lightweight instant-play client. Sloto'Cash Casino is licensed by the jurisdiction of Curacao.

Restricted Countries and Terittories

Unfortunately, Sloto'Cash Casino is unable to offer games to players in Moldova or Israel. Players from all other countries are accepted.

Security and Fairness

Sloto'Cash Casino takes great care to ensure that players are kept safe. The casino's technical team uses state-of-the-art 128-bit SSL technology to keep cyberthieves from reading players' sensitive data, such as credit card information, addresses, and passwords. Other measures include a highly secure firewall and a legally binding privacy policy.

Sloto'Cash Casino's selection of RTG games have been proven fair through independent audits. While the casino does not have links to full audit certificates, the support team is willing to provide more detailed information to players.

StallCation

Complaints

Read the complaints other players have left for Sloto' Cash Casino. Learn more about complaints.

Show all complaints
Sloto' Cash Casino - Prolonged verification and withdrawal issue

So I ended up winning $499 on a free $20 dollar chip and needless to say, I was pretty excited because I had just got done depositing around $100 and losing it almost immediately.

I knew I still had to verify my account so I went ahead and submitted the exact same documents that I had successfully used to verify my account with Luckyland Slots, Chuma Casino, and even took out a personal loan with the very same documentation.

I started this process about a month ago; I submitted multiple photo's of my valid US passport, which was denied not every corner showing, and then was denied because they "couldn't read it" (but it still worked for everything and everyone else???) and even tried my state I.D which is expired but i figured it was worth a shot. Then submitted both sides of my debit card on file (which isn't always a requirement), as well as proof of address

Every one of my documents I sent in to verify were denied the first 3-4 times around and I explained to customer service that I had misplaced my passport while moving to my new house a few months ago and that I'm not able to take any new pictures, so it was starting to seem like a frustrating lost cause. A few days later I ended up finding a super unmistakably clear photo of my passport somewhere in the depths of my google drive so I sent that in with the same other documents and BAM, got approved.

I decided to cash out in bitcoin because the wire transfer is next to impossible to figure out due to them requiring a "swift bic" code, and the check was saying it could take multiple weeks.

I submitted my payout request about 3 days ago and talked to customer service just to make sure I'm not gonna end up with same issue gain and she told me no, that everything was good to go and to expect my payment within 48 hours.

It's now been 48 hours and I figured I'd check in only to be told they are NOW demanding a picture of my face with me holding my passport that I specifically mentioned I do not physically have

I was told that everything was good to go and when to expect payment and that no more documentation would be needed. They waited for ME to see what's up with payout only to tell me about this new document that they know good and well is not possible.

Nowhere on they're terms and conditions or verification process does it mention that "Bitcoin payments require ANOTHER picture of your face while holding your I.D up.

Awfully convenient if you ask me.

Make this right, Sloto Cash,


PS. STILLWAITING..?

staus Resolved
$499
Sloto' Cash Casino - Slotocash Stolen Funds Unresponsive

When I first visited ask gambler, I was confused to see slotocash was blacklisted. I have seen them pay out winnings to people so I didn’t understand why until I recently experienced it myself. I am submitting this complaint in hopes to share my story.

Slotocash has been unresponsive for weeks at a time and when they do respond they give a very vague answer without responding or addressing any of my concerns. I am here to request ask gambler as a witness, because they have been dodging my questions.

My withdrawal for 1475.49 $ was denied by Slotocash on 11/24/22. The email I received said that they needed to verify my account because my passport expired.


#1 —— My account was already verified back on 11/24/20, the expired passport they were referring to is the same exact passport they accepted and used to verify my identity and was also valid at the time. I would understand if I attempted to submit an expired passport for verification however this is not the case.

#2—— Terms and conditions: Documents are required for new players, ( we employ a tried and tested security procedure when processing NEW PLAYERS transactions. These procedures are designed to ensure the integrity of all electronic transactions, PURCHASES and WITHDRAWALS made within our system. We appreciate your understanding in this matter and apologize for any inconvenience caused.

#3 —-I am not a new player and there’s nothing that mentions anything about documents that have to be kept up to date. I would also like to add,

My passport recently expired in 2022 January,

I have made multiple deposits, however, Slotocash never once requested verification or

Block my account when I was depositing money. Their terms and conditions said these procedures are to sure the integrity of both purchases and withdraw however they only use that excuse with a customer wins.

#4 - Also Slotocash security team called my house and spoke to me on the phone because I noticed unauthorized transactions on my card. During the phone call we went over my

Account history, bank statements, and I called my bank. This happened on 11/25/21 which is 5 days until 2022 of January which is the same month my passport they have on file expires. So what kind of BS justification or reasoning or excuse saying they need to verify my identity When your own security

Representatives Contacted on the phone me having discussions about my Bank card, bank statements, and account history. I have documentation for proof.

#5 —-So the passport which was valid at the time back in 11/30/20 and Slotocash accepted

And used to verify my account. I have offered to take a selfie with the expired passport +

Along with a piece of paper with today’s date.

The date on paper would confirm that the picture is taken at present time. The selfie

Would show that I am the same person who took a selfie back in 11/2020. And the passport I have current in my possession will match the same passport they accepted. Matching date, matching serial number.

However Slotocash has refused to accept basic logic and the only thing I can assume is there’s a hidden agenda deep down they know I am henry but just don’t want to pay.

#6 —- I logged into slotcash chat support as a guest and asked how often a person has to submit documents in order to withdraw and their own representative said only 1 time.

#7—- last but not least, I went to the DMV and renew my driver's license. Slotocash emailed me and said they were willing to accept my temporary driver's license. Although I was not required to I went ahead and followed their instructions. It has been 15 days, and they no longer respond to my email, my account is also blocked.


I have deposited thousands of dollars into their establishment and for the first time I won

Some money they treat me like this. Slotocash withheld my money for 23 days. I need that money, not because my birthday is in 4 days. I need that money because i have 4 year old.

Slotocash is withholding money not only from me but my kid.

I would like Slotocash to stop ignoring me and respond to all 7 points I have made.

staus Unresolved
$1475.49
Sloto Cash Casino - Delayed verification delayed payment just excuses all around

I am a new player at Sloto Cash. Decided to give their 31 dollar non deposit bonus a shot and end up winning the maximum allowed to withdraw which is $180. This was on July 5th I initially started this whole process. I submitted all of the documents, the same ones I use at all casinos for verification with zero problem. I’m told it takes 3-5 business days to become verified. So it’s the end of the 5th business day and I get an email stating I need to send in documents again as they couldn’t complete verification. I sent in the same exact documents just to see what would happen. Within an hour of them telling me they couldn’t verify them. They emailed me back. Failed to mention that the 3-5 process starts over, didn’t find out until I live chat customer service a short while after wondering what the hold up is. So I’m told I have to wait for another 3-5 for the relevant team to review my documents again I just waited 5 days to be denied. Mind you I sent the same documents purposely. 5 days go by which is Friday 7/16/21. My account gets verified. I request my withdraw. Message support and ask how long. Another 24-72 business hours for review of withdrawal. Weekends don’t count and the day requested doesn’t count. I’m becoming quite frustrated at this point.

Monday I’m asked to send even further documentation holding my I’d and the bitcoin address. Another email comes in 7/20 saying they can’t verify that picture. Finally, I was emailed shortly after saying they got my second photo attempt and proceeding with the request. I look last night and I didn’t have a pending withdraw anymore, instead, it was in the rejected section. I get told that it was made in error and to request again and they would process it in a timely manner. I’m being told that I have to wait another 24-72 hours because of this casino's error to get my funds. Makes no sense at all to me.

My initial request should have been processed by now but it just so happen to be an error and now I’m still waiting because they messed up. Live support is no help. As all, they say time frame this time frame that. The email support doesn’t get back to you and just stalls time. Wondering if I will even get paid at all at this point. Please help with a resolution. I just want the funds I’m due and that’s all. By far the worst experience so far in online gaming.

staus Resolved
$180

Complaint Statistics

Resolved 33
Avg. Amount $ 1,135
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Top reviews from our players

I highly recommend SlotoCash casino! I have played at Slotocash for 6 month now. They have great bonuses and great cash back offer! I played a deposit bonus and some free bonuses and I won. I have made 4 withdrawals in the last 3 monts. Fast payouts! In my opinion, Slotocash is a trusted and reputable online casino. I love this casino!

Nothing bad to say about SlotoCash. Very well managed casino!

I've been playing for 3 years here and love there games. Customer service don't give you run around..they just lately have a delay for chat but if you hold on they answer honestly. I've withdrew almost monthly. No problem 3 days I have my money once paperwork done. Your good if you win. No take back on match are bonus is you complete play-through. I lovve it . Especially when I win. Sometimes I loose. But when I win it pays off. This is really great casino.

I absolutely LOVE this casino. It sticks to its words with PAYOUTS I've cashed out on 460.00 and recently 2,000 I'm not some sloto sponser I'm a REAL player. Yes payout takes sometime but do you really want to have the chance of not receiving money !?!? I'm very thankful for your high demands of identity prof. Continue to be the VERY BEST! Thanks

They have no FLAWS in my eyes! Should have pics or players state their winnings on website 😀

Slotocash have the best payout in online casino, people who have play on it know what I mean.

Graphic of games can be more better, mobile version can be more better too.

Nothing to like about them wish I could give them a negative star, better yet that is what I'm giving them.

2nd worst casino behind chumba casino, bonuses suck, customer service sucks and that's if you can get someone on live chat (more like dead chat waited more than 40 mins no answer), disconnected from chat oh what not a surprise, attempted to call on the phone it rings busy tried to call to speak with someone to clarify their confusing bonus coupons and no one to talk to. Though I read their T&C it does not help with their bonus code, I was trying to use one with a $30 purchase where it stated 225% I noticed I only received an extra 22.50.

I only used this site for less than a week and I will be closing my account, didn't win anything, anyone looking to play there don't bother or good luck whatever you decide.

I have played at sloto cash for over 2 years now. They have in my opinion the best bonuses. No max cashout and bonus amount is cashable. Excellent customer service. Love their sloto magazine with free promos and tidbits. Quick payouts especially with BTC (usual timeframe for me is 2-3 business days). My go to trusted casino. Great mobile site and app as well to play anywhere.

The software seems to lag quite a bit more than other RTG casino's. Slots feel tighter than other casinos but I know I will get paid here.

Slotocash is a complicated casino in the verification of new accounts, they take a long time to verify documents, even for weeks. I do not recommend you to play this casino, because it is just a waste of time!!

The games are always fun and the desktop are nice and easy to use! The bonus are very generous and the 'emails campaigned' capture the attention immediately. My favorite part is the fastest payout... I have win a couple of times and 3 days later, the money has appeared in my Neteller account.

Nothing! A Great Casino... Very reliable and serius.

I like the fact that they give out great bonuses and that gives you a chance to win and the wagering requirements are reasonable. I have made 4 withdrawals there and the review and payments are done very fast. The check is usually sent in a few days. They have a good variety of slot games to choose from so you don't become bored.

There is nothing really that I dislike about this casino.

They give you lots of bonuses and their slots tend to give you big wins if you're patient.The verification process was a little tricky but rather quick. I only bet $75 plus some bonuses that they sent me and in total managed to win $2500.

They sent me emails with codes to play with and expiration dates and then refused to pay me my winnings even though I did all of the plate prayers that were required. They owe me $1600 and refused to pay me. I will never use them again

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