AskGamblers Quick Overview
Editor’s View
Slotmonster has a great selection of games from well-known providers. We found the casino difficult to navigate as there is no scrolling bar, especially in the games lobby. Scrolling down the casino is slow and we’d like to see this improved in the future.
- Great selection of games
- 24/7 live chat
- Maximum win per day €100,000
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Slotmonster Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Slotmonster Casino
Slotmonster Casino is an online casino site which supports a few languages and is open to markets around the world. The casino is available for most devices, including the latest smartphones and tablets.
If you prefer mobile gaming, you can use the casino on the go. Languages can be selected by scrolling to the foot of the casino. We’ve also listed them in our tabs above.
AskGamblers offers the best casino reviews so you can get the truth before you play. Below, we’ve fully reviewed what we think are the most important things about a casino.
- E-Wallets 0-24 hours
- Bank Transfers 3-7 days
- Card Payments Not offered
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Slotmonster Casino
The casino supports a few payment methods for your deposits and withdrawals. Some methods are country-specific, but you can see which ones you can use in the cashier.
The casino aims to process withdrawals as quickly as possible. The time it takes to arrive will depend on your chosen payment method. Please be aware that some withdrawal methods incur a processing fee. You’ll be able to check which ones when you open the cashier.
You’ll be asked to complete the verification process when you withdraw. The casino will contact you with all the details.
You can withdraw up to €4,000 per day, €10,000 per week or €20,000 per month. The maximum profit you can accumulate on casino games in 24 hours is €100,000. Any profit that exceeds this will be forfeited. If you have accepted a no deposit bonus, the maximum you can win is up to €10, the remaining amount will be removed from your balance.
Games at Slotmonster Casino
The casino has a great selection of games, including the latest and most popular online slots. The gaming providers are listed in the lobby, so you can see which ones are available. They are country-specific, but options could include Pragmatic Play, Nolimit City, Red Tiger Gaming and more.
We found navigating around the lobby and the casino in its entirety more difficult than it should be as there is no scrolling bar. But on a more positive note, games are listed into categories and there is a search engine. The casino also has the latest Megaways and Bonus Buy titles.
You can delve into the world of table games with versions of blackjack, roulette, craps and poker. There are also more games in the live casino and additional providers like Evolution Gaming and Pragmatic Play Live.
Slotmonster Casino’s Commitment to Responsible Gambling
The casino has a responsible gambling policy and a trained support team in place. The casino supports self-exclusion, which means you can take a break at any time. You can self-exclude from 6 months to 5 years. You must email the casino to activate your self-exclusion, which cannot be reversed for your own protection.
The casino has listed helpful hints for responsible gambling, including taking regular breaks and setting yourself a time limit.
Customer Support at Slotmonster Casino
If you’ve got any questions, you can speak to the casino via their support options. One of the quickest options is live chat. It’s easy to locate and you’ll join the virtual queue until an agent is available to chat.
We were number one in the queue when we tested the feature and were transferred quite promptly as there was no chatbot. We had a pleasant experience with the live chat agent, who was fast at replying, friendly and knowledgeable. The other good news is that live chat is open 24/7.
If you still need help, you can email the casino, or you can visit the Help Centre to see the frequently asked questions.
Complaints
Read the complaints other players have left for Slotmonster Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Can't really say I like anything about this Casino. I guess I can say that I like that they didn't spend a week to reply my request. I love that they didn't charge even more than the 13%
Stay away!
* Slow support
* High deposit fees
* Small game portfolio missing the big titles
Through a casino review site that
recommended Slotmonster I jumped on a 100% & 350FS welcome offer. The 100% deposit came immediately, but no FS. I have learned from earlier experience that I should not play from the funds until I've cleared everything with Support.
Their site is difficult to navigate, but I finally found the live chat under the FAQ menu at the bottom of the page. A chatbot welcomed me, but didn't understand a word. Not even yes or no. There was no way to end the chat, or start from the beginning. I then sent an email, before I deleted cookies, restarted computer and tried the chat again. This time I came a bit longer. I answered all of the chatbot's questions, and were tranfered to an agent. I waited and waited for almost 24 hours before anyone answered.
In the meantime I started to suspect something was wrong, as it clearly stated 24/7 support in their webpage header. Seeing their account on X was suspended because of terms violation I feared they were bankrupt. I decided I can not play at a casino with this slow response, if they in fact was still operational. In my wallet I saw that my deposit was available for withdrawal, and the bonus was not. I withdraw my money, and immediately lost all bonuses, which is totally fine.
A few hours later an Agent finally answered the live chat and excused for the slow reply and said it was caused by heavy workload due to a peak in requests from new customers. She said that the money would be paid out soon
2 days after the deposit I received an email declining my withdrawal. I had to wager the money 1 time. I replied and with an explanation of why, asking them to reconsider. After all, this problem was caused by them. A Casino can not have 24 hours waiting time on any request? If I have to wager my initial deposit 1 time I risk loosing it all, and without any of the bonuses I initally signed up for I would really pull the "short straw" here.
Another 2 days pass, and I gave up. I started wagering my money 1 time, but lost it all in an hour. The next day I received an email that I have wagered the amount 1 time and I'm welcome to withdraw. Withdraw my balance of 0.-???? What a joke....
The deposit came with a fee of 13% paying by Mastercard.
The game portfolio was rather slim. Couldn't find any of my usual games.
I wouldn't play here again if you paid me to do it!
I recently had a troubling experience with SlotMonster. After a substantial win, my account was closed without clear explanation, and my winnings were declared void. The casino only communicated that my winnings were voided and that my account was closed due to an internal management decision. Despite repeated requests for clarification and justification, I have received no concrete information regarding the reason for this decision.
According to their message, my account has been closed and my winnings declared void. The only action taken was to refund my original deposits, but my winnings have not been returned.
I believe this is not only unfair but also contrary to the rules and transparency expected from a legitimate casino. If my full winnings are refunded within 3 days, I will remove this review and update my feedback.
Update: Should the full amount be refunded as promised, I will remove this review and revise my experience.
I opened an account and was surprised to learn that I could make a deposit as I have a gambling block on my card. What they do is use offshore random companies such as school courses or ticket-selling companies that miscode transactions. They don’t have a UK gambling license and as they are based in Costa Rica, there is no protection for players. Be careful with your card details! After depositing €150, I immediately emailed them to close my account and self-exclude me. Thinking it was done as their terms state it would be done immediately, was harassed by loads of marketing material which triggered my old gambling addiction and 5 days later I made several deposits to again random companies in France and ended up €3000 down. Rent is due soon and I’m done! Contacted live chat in the end and made a complaint to which they acknowledged finding my email and said they understood and I will get an email. Nothing for days. They did block my vpn which also said that the site is not available in my jurisdiction (uk) of course, they need a uk gambling license and shouldn’t accept uk players. Lots of money laundering and no protection so stay away from this site. I’m contacting the fraud department of my bank!
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I’ve got to say, I really like this site — the RTP is noticeably better compared to many other platforms I play on daily. The bonuses are pretty decent too. I deposited $40 and withdrew $600 after meeting the requirements — the withdrawal is instant and fast without any issues. Plus, the support team is quick and professional. Definitely recommend!
Quick live support
Tons of Games