Withdrawal of 1300 euro not getting threw

Dear AskGamblers Team,

I am filing a complaint against SlotMonster Casino (slotmonster.com, License 8048/JAZ) for unjustly closing my account and withholding my funds.

Issue Summary:

March 9: I registered on SlotMonster and deposited 3,000 USDT (without selecting any bonuses).

I played sports betting and live roulette, increasing my balance to 7,500 USDT.

March 12: I requested a withdrawal of 3,658 USDT, leaving around 4,000 USDT in my account.

March 14: I contacted support to ask about the withdrawal.

March 15: SlotMonster replied that my withdrawal was "being processed" and everything was fine.

March 18: Since my withdrawal was still pending, I sent another email demanding payment.

Shortly after, my account was suddenly closed without any explanation.

Since then, SlotMonster has ignored all my emails.

Total Funds Withheld:

❌ 3,658 USDT (Pending Withdrawal) + 4,000 USDT (Remaining Balance) = 7,658 USDT

Evidence I Can Provide:

Since I cannot access my account, I cannot provide transaction history or withdrawal details. However, I am attaching:

A screenshot confirming that my account is closed.

Emails I sent to SlotMonster, requesting my withdrawal.

Their only response confirmed that my withdrawal was "being processed."

Request for Resolution:

I kindly ask AskGamblers to help ensure that:

SlotMonster provides a valid explanation for closing my account.

My full balance of 7,658 USDT will be paid immediately.

SlotMonster is held accountable for its unfair practices.

This situation raises serious concerns about SlotMonster’s business practices and financial transparency.

I appreciate your support in resolving this matter.

Best regards,

I won €2000 on SlotMonster around 14 days ago and requested a withdrawal via crypto. However, my request was declined because the casino informed me that since I deposited using a credit card, I must withdraw using a bank transfer instead of crypto. I then submitted a bank transfer request, but there wasn't enough space in the form to include all the necessary intermediary bank details. Despite this, my request was rejected again. I followed up by emailing all of my bank information and asking for assistance in withdrawing my funds. Every day, I am told that my case is under review and that I will receive a response, but nothing has happened so far.

I played on Slotmonster with a 92€ deposit and managed to win 1500€, at that point I made a withdrawal to a bank account.

I reached out to support after 24 hours to ask them, since I saw in their FAQ that all withdrawals are processed within 24 hours. They had nothing to say, ”we are still looking into your case” and it has been like that for 4 days now.

Nothing is happening.

I played on slotmonster with a 100€ deposit and managed to win just around 1000€, at that point i made a withdrawal to a bank account i had previously used for a withdrawal that worked perfectly and got accepted within hours, however this time, it didnt. I reached out to support after 24 hours to ask them, since I saw in their FAQ that all withdrawals are processed within 24 hours. They had nothing to say, ”we are still looking into your case” and it has been like that for a week now, with constant new tries with the customer service, they keep saying the same thing. ”It’s not going to be like this for long” ”I have escalated the matter”. But nothing is happening.