Complaint #16 Slotmonster Casino

Slotmonster Casino - Account closed 7658 USDT withheld

By Javika84

1 year ago

Dear AskGamblers Team,

I am filing a complaint against SlotMonster Casino (slotmonster.com, License 8048/JAZ) for unjustly closing my account and withholding my funds.

Issue Summary:

March 9: I registered on SlotMonster and deposited 3,000 USDT (without selecting any bonuses).

I played sports betting and live roulette, increasing my balance to 7,500 USDT.

March 12: I requested a withdrawal of 3,658 USDT, leaving around 4,000 USDT in my account.

March 14: I contacted support to ask about the withdrawal.

March 15: SlotMonster replied that my withdrawal was "being processed" and everything was fine.

March 18: Since my withdrawal was still pending, I sent another email demanding payment.

Shortly after, my account was suddenly closed without any explanation.

Since then, SlotMonster has ignored all my emails.

Total Funds Withheld:

❌ 3,658 USDT (Pending Withdrawal) + 4,000 USDT (Remaining Balance) = 7,658 USDT

Evidence I Can Provide:

Since I cannot access my account, I cannot provide transaction history or withdrawal details. However, I am attaching:

A screenshot confirming that my account is closed.

Emails I sent to SlotMonster, requesting my withdrawal.

Their only response confirmed that my withdrawal was "being processed."

Request for Resolution:

I kindly ask AskGamblers to help ensure that:

SlotMonster provides a valid explanation for closing my account.

My full balance of 7,658 USDT will be paid immediately.

SlotMonster is held accountable for its unfair practices.

This situation raises serious concerns about SlotMonster’s business practices and financial transparency.

I appreciate your support in resolving this matter.

Best regards,

Disputed Casino Slotmonster Casino

Reason Account closure

Amount $7658

Discussion

AskGamblers

• Support Team

1 year ago

Dear Slotmonster Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slotmonster Casino Complaint Stats

Resolved 1 / 5

Avg. Amount $2,790

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

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