AskGamblers Quick Overview
Editor’s View
Shangri La Casino has a large collection of games from top-quality game suppliers, bonuses and promotions for new and existing players alike. The website navigation is smooth and user-friendly; you can find everything you need with just a few clicks.
- Live casino available
- Excellent selection of payment methods
- Sports betting available
- 24/7 live chat
- Limited responsible gambling tools
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Shangri La Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Shangri La Casino
Shangri La is an online casino managed and operated by InterStorm (Curacao) N.V. The website is available in different languages, such as English, Arabic, Spanish and some others, which you can set at the top right corner of the screen.
Sign-up and registration are simple, and once you’re in, you’ll have access to 1,000+ slots, but also live casino table games, scratch cards and virtual games. You can play from almost any browser, or by downloading the Shangri La Android App from their website.
With an abundance of payment options and eye-catching bonuses and promotions, Shangri La looks attractive to players. However, read our in-depth casino review before jumping in to know what to expect.
- E-Wallets 24-72 hours
- Bank Transfers 4-7 days
- Card Payments 4-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Shangri La Casino
Shangri La Casino boasts a variety of payment options. The payment methods currently available include debit cards, credit cards, e-wallet payments, prepaid cards, instant banking, bank transfers and most-used cryptocurrencies—you can deposit and withdraw money with each method of payment, except cash-to-code, which is unavailable for withdrawals.
While the deposit ceiling is set to €100,000 per transaction, players can withdraw a maximum of €10,000 in 24 hours. The processing time for a withdrawal is one working day unless the casino requests documentation, in which case, this can take longer.
Games at Shangri La Casino
The total number of games at Shangri La Casino exceeds 2,500. Players can play games from top-tier suppliers, including Microgaming, NetEnt and Pragmatic Play.
Type your favourite title in the search bar, or look for games from a specific provider. Online slots are divided into categories ranging from new, popular, jackpot, drops, and wins. Some of the fan-favourites include Starburst and Thunderstruck, but there are many more titles you can explore.
For those who aren’t fans of slots, Shangri La Casino provides a variety of live casino games from which you can choose. The games include online blackjack, roulette, baccarat and poker.
Shangri La Casino’s Commitment to Responsible Gambling
Shangri La Casino implemented several responsible gambling features to allow their players to regain control if they feel it’s slipping away.
Players can set financial limits in the responsible gaming section of their accounts or by contacting customer service. Once the financial limit is in place, you can decrease it immediately, but an increase is impossible momentarily, and you’ll have to go through a cooling-off period.
You can self-exclude from the casino for a minimum period of six months to a maximum of five years. Unfortunately, there’s no such feature in the “My Account” section, and self-exclusion is only possible through customer support. When writing to customer support, you must state your wish to self-exclude. Otherwise, your request will be treated as standard account closure. In other words, you can reopen your account at any point if you don’t state it clearly.
It is illegal for anyone under the age of 18 to register and gamble at Shangri La Online Casino. The casino conducts various age verification checks on their customers, and anyone under 18 risks having their winnings forfeited and being reported to the authorities.
Customer Support at Shangri La Casino
You can contact the casino’s live chat support if you get stuck with your registrations or payments or encounter other issues. At Shangri La, live chat is available 24/7, and you can access it by clicking on the icon in the bottom right part of the screen or through help in the header.
To access chat support, you’ll need to enter your name and your email address. We’ve tested the support and were connected to an agent quickly. They were friendly and helped us with what we needed. Once you finish chatting, you can leave a review and rate their support. Live chat is the best way to ask for help, but you can email them if you don’t get assistance.
Complaints
Read the complaints other players have left for Shangri La Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
The website appears quite impressive. I have been using it for a couple of weeks now and find it commendable for its extensive game collection, diverse payment options, and attractive bonuses. Moreover, it offers a sports betting section.
I have successfully withdrawn funds on a few occasions without encountering any issues. It's worth mentioning that they seem to have 24/7 technical support, which is a great advantage. I highly recommend it.
I judge casinos on do they treat me fairly when I have a problem, and this Casino really tried hard to solve a complaint when a game froze and my bet disappeared. They contacted game provider, and were able to refund me and also gave me a bonus for the delay.
Was great service! So the CS team was great.
Also I like the weekly cashback. Its a simple formal and generous at 10%, and without any restrictions.
I have found the site great. Regular bonuses could have been a bit higher. But its small complaint. I trust this brand. One more issue is that i think they can make the brand a bit more exciting.
Hi! I try 3 casinos last week, this one I like the most. It has a lot of games, the page is fast and I could withdraw my winnings. Did not need documents (it was 35000 pesos only, but other casinos ask).
The support is working 24 hours, but during their night is only in English. I´m in Chile so their night is my day, but we managed to understand.
I have an iphone and there is no app, only Android.
My favorite casino with mega bonuses and mega games! I always go back to Shangri La, cause hey have my favorite big win games and payouts are very fast! I highly recommend the casino and recommend it to friends as well!
The design of the casino website looks a little bit old and would benefit a little refresh. That is really the only negative aspect I could find because up to today my experience with Shangri La has only been a great one.
I am familiar with the famous Shangri La casino (land based) as I travel often to Tbilisi, Georgia. It is one of the best land based casinos I have ever visited and drawing on this experience, I didn't hesitate to register to their online version.
Registration was OK and the welcome bonus is nice: 100% up to €100 and 100 Free Spins on a first class slot (Elements). Furthermore, their loyalty daily reload bonus is not bad for a player that likes to deposit every day. The number of providers and games is satisfactory and their support is quick and really helpful.
On the cons side, the navigation experience needs to be improved slightly and when I deposited I almost had my bonus forfeited, so make sure you choose the correct option when making a deposit
NetEnt and PlaynGo games plus some other providers are available.
Site has many bugs, starting at many transaction errors up to non-proper running slots.
Withdrawals take ages and arrived just after many complications.
Non-European style, looks like from 90s.
Mobile version is not properly coded.
Quick deposit transfers to regular deposit page, that's not quick!
No individual offers for loyal players, just random dry, nearly non-existing promotion.
Dear Casino Lover, We thank you for both your positive comments and your criticism. At Shangri La, we are casino lovers too, having built on our vast experience in land based casinos. Our goal is to provide the most enjoyable and user friendly experience for our players. We are working hard every day to improve our website, many of the items described have already been solved, or will be very soon. Thank you again! Play shangrila
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Game selection is great in live casino, they have all major providers. Sports betting is ok if you only bet on football or other major events. Support is actually fast which I found surprising, but then I discovered they are a part of a bigger company that has land-based casinos.
I wish they had more slots, they only have few top games from each provider, some games I like are missing. Sports betting limits are very low on minor leagues. Payments are slow on weekends.