General Information About Shangri La Casino
Shangri La is an online casino managed and operated by InterStorm (Curacao) N.V. The website is available in different languages, such as English, Arabic, Spanish and some others, which you can set at the top right corner of the screen.
Sign-up and registration are simple, and once you’re in, you’ll have access to 1,000+ slots, but also live casino table games, scratch cards and virtual games. You can play from almost any browser, or by downloading the Shangri La Android App from their website.
With an abundance of payment options and eye-catching bonuses and promotions, Shangri La looks attractive to players. However, read our in-depth casino review before jumping in to know what to expect.
Payment Information and Options at Shangri La Casino
Shangri La Casino boasts a variety of payment options. The payment methods currently available include debit cards, credit cards, e-wallet payments, prepaid cards, instant banking, bank transfers and most-used cryptocurrencies—you can deposit and withdraw money with each method of payment, except cash-to-code, which is unavailable for withdrawals.
While the deposit ceiling is set to €100,000 per transaction, players can withdraw a maximum of €10,000 in 24 hours. The processing time for a withdrawal is one working day unless the casino requests documentation, in which case, this can take longer.
Customer Support at Shangri La Casino
You can contact the casino’s live chat support if you get stuck with your registrations or payments or encounter other issues. At Shangri La, live chat is available 24/7, and you can access it by clicking on the icon in the bottom right part of the screen or through help in the header.
To access chat support, you’ll need to enter your name and your email address. We’ve tested the support and were connected to an agent quickly. They were friendly and helped us with what we needed. Once you finish chatting, you can leave a review and rate their support. Live chat is the best way to ask for help, but you can email them if you don’t get assistance.
Games at Shangri La Casino
The total number of games at Shangri La Casino exceeds 2,500. Players can play games from top-tier suppliers, including Microgaming, NetEnt and Pragmatic Play.
Type your favourite title in the search bar, or look for games from a specific provider. Online slots are divided into categories ranging from new, popular, jackpot, drops, and wins. Some of the fan-favourites include Starburst and Thunderstruck, but there are many more titles you can explore.
For those who aren’t fans of slots, Shangri La Casino provides a variety of live casino games from which you can choose. The games include online blackjack, roulette, baccarat and poker.
Shangri La Casino’s Commitment to Responsible Gambling
Shangri La Casino implemented several responsible gambling features to allow their players to regain control if they feel it’s slipping away.
Players can set financial limits in the responsible gaming section of their accounts or by contacting customer service. Once the financial limit is in place, you can decrease it immediately, but an increase is impossible momentarily, and you’ll have to go through a cooling-off period.
You can self-exclude from the casino for a minimum period of six months to a maximum of five years. Unfortunately, there’s no such feature in the “My Account” section, and self-exclusion is only possible through customer support. When writing to customer support, you must state your wish to self-exclude. Otherwise, your request will be treated as standard account closure. In other words, you can reopen your account at any point if you don’t state it clearly.
It is illegal for anyone under the age of 18 to register and gamble at Shangri La Online Casino. The casino conducts various age verification checks on their customers, and anyone under 18 risks having their winnings forfeited and being reported to the authorities.
Game selection is great in live casino, they have all major providers. Sports betting is ok if you only bet on football or other major events. Support is actually fast which I found surprising, but then I discovered they are a part of a bigger company that has land-based casinos.
I wish they had more slots, they only have few top games from each provider, some games I like are missing. Sports betting limits are very low on minor leagues. Payments are slow on weekends.