Complaint #5 Shangri La Casino

Shangri La Live Casino - Blocked my account without any further explanation

By sona9517

2 years ago

Dear Askgamblers Team

I deposited 20000₹ from Astropay card on 24/06/2023 and wagered the balance after that I placed a withdrawal today in Astropay. Shangri La casino asked KYC from me, I submitted all my Documents to them but they told Bank statement is not accepted as Address proof, After that I sent them an Electricity Bill Payment statement but in last the Blocked my account without giving me the withdrawal and also not told that what I have done wrong. This casino is doing fraud with multiple players, They blocked many accounts of my friends like they blocked my account. Also, they didn't explain the issue.

I request you to kindly resolve my issue at the earliest and decrease the Casino's reputation. They are Blocking the account after gathering all Real Documents

Disputed Casino Shangri La Casino

Reason Account closure

Amount ₹20030

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

sona9517

2 years ago

Dear Askgamblers Team
They have unblock my account and Approved my withdrawal,I have received my withdrawal now.Due to your effort Shangri-La has given my Withdrawal.Kindly close this complaint as "Resolved" .
Thanks

AskGamblers

• Support Team

2 years ago

Dear Shangri La Live Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

sona9517

2 years ago

Total amount I withdrawn was 20030₹

Shangri La Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $122

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Shangri La Casino Complaints

See all complaints for this casino

Account block after withdrawal

Hello
I registered there and verified my account as I usually do and deposited 220€, I've played around a week, after they limited my stakes I decided to withdraw my balance, They asked for Card photo but as It was Skrill Virtual Card I sent them screen. After 3 days of waiting for withdrawal I wanted to check if status changed but instead of this I noticed that my account is blocked.
After that I instantly contacted support but I was told

"We regret to inform you that your account has been blocked.
This action has been taken in accordance with a directive issued by our management. Due to the confidential nature of this matter, we are unable to provide further details at this time."

So this this service is pure scam, instead of paying me they just blocked my account and probably stole my whole money I had pending for withdrawal without any explanation.

Unresolved