Royal Panda Casino

Item: Royal Panda Casino
Rating: 8.2
Author: Irena D.

Royal Panda Casino

Welcome Bonus

100% up to 5000 BRL, Welcome Bonus

Visit casino

T&Cs Apply

Our Rating CasinoRank

8.2/10

CasinoRank

Player Rating 171 reviews

6.6/10

171 reviews

Complaint Response 75 complaints

2 days avg. 75 complaints

What we like

0-1 hours e-wallets withdrawal time frame
High withdrawal limit
Top-tier software providers
Mobile-friendly

What we don’t like

Discrepancy between deposit and withdrawal methods

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Royal Panda Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.royalpanda.com

Established

2014

Licences

Malta Gaming Authority, Alcohol and Gaming Commission of Ontario

Company

LeoVegas Gaming plc

Affiliate Program

RP Affiliates

Languages

Chinese, English, German, Japanese, Norwegian, Portuguese, Spanish

Casino Type

Instant Play, Mobile, Live Casino

VIP / Loyalty Program

VIP Program

Deposit Methods

Neteller, Paysafecard, Przelewy24, Sofort, Boleto, Euteller, Lobanet, DineroMail, Todito Cash, Trustly, Skrill, AstroPay Card, SafetyPay, Instant Bank Transfer, Visa, MasterCard, Maestro, instaDebit, Interac, MuchBetter, PayPal, Zimpler, Nuvei, Apple Pay, inpay, Neosurf, Adyen

Minimum Deposit Amount

€10

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Skrill, Visa, MasterCard, Maestro, Interac

Minimum Withdrawal Amount

€20

Withdrawal Fees

Withdrawal Limit

EUR 50,000 per day

Currencies

Brazilian reals, Czech Republic korunas, Euros, British pounds sterling, Indian rupees, Mexican pesos, New Zealand dollars, Polish zlotys, US dollars

Verification Speed

0-24 hours

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 1-5 days
Card Payments 1-5 days
Weekend Cashouts Yes
Progressive Jackpot Wins Paid In Installments

Game Providers

Games Global, NetEnt, Evolution Gaming, NextGen Gaming, 1x2Games, Barcrest Games, Aristocrat, Genesis Gaming, Rabcat, Thunderkick, Elk Studios, Pragmatic Play, Relax Gaming, Playson, Wazdan, Northern Lights Gaming, Play'n GO, Red Tiger Gaming, Just For The Win, Iron Dog Studios, Blueprint Gaming, Slammer Studios, ReelPlay, SYNOT Games, Hacksaw Gaming, Quickspin, Push Gaming, Big Time Gaming, Lightning Box, 4ThePlayer, Pocket Games Soft, Fantasma Games, Eyecon, Kalamba Games, Peter & Sons, Inspired, iSoftBet, Foxium, Stakelogic, Gamomat, Snowborn Games, Four Leaf Gaming, Storm Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Yes

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

Limited Hours

Email Support

[email protected]

FAQ Section

Support Languages

English

Suggest an edit

Royal Panda Casino is an online casino with a crowned panda bear as its mascot. On first look, it's easy to see that the casino has taken the time to develop a quality website with a fully instant-play interface. The site is powered by the industry's top software platforms, Microgaming, NetEnt, 1x2 Gaming, Barcrest Games, Evolution, Genesis, Aristocrat, Elk Studios, NextGen Gaming, Thunderkick, Evolution Gaming and Rabcat, including live dealer games.

Royal Panda Casino is available in a variety of different languages and is licensed by the government of Malta as well as the Alcohol and Gaming Commission of Ontario, making it a part of the selected group of online Ontario casinos that accepts players from this province.

Restricted Countries

Various regulations prohibit Royal Panda Casino from offering games to residents of Australia, Belgium, Denmark, Singapure, France, Israel, Italy, Spain, Turkey, Slovenia, Poland, Portugal, Hungary, Czech Republic and the United States. Players in all other countries are welcome to sign up as long as online gambling is not prohibited by their government's laws.

Mobile Gaming

Many of Royal Panda Casino's games are available on smartphones and tablets. Players can access the mobile games simply by visiting the Royal Panda Casino website on their mobile browsers. The mobile games are incredibly well-made and practically indistinguishable from the original versions.

Security and Fairness

Royal Panda Casino makes player safety its top priority. That is why they use SSL encryption on all of their website pages. This advanced technology from Comodo prevents anyone from being able to read sensitive player data, such as passwords, financial information, and other personal details.

Both the Microgaming and NetEnt platforms are regularly tested by independent agencies to guarantee fairness. Players can rest assured that all of the games at Royal Panda Casino are powered by a genuinely random number generator.

Support

Players can count on representatives being available 24/7. Moreover, players can connect with a live chat associate or call the casino using their international phone number. Inquiries can also be made by online contact form or email.

Virtual Games

Royal Panda Casino is a slot lover's paradise. The casino features the entire catalog of NetEnt and Microgaming Quickfire slots, which feature some of the most incredible five-reel bonus slots around. Find intergalactic riches in Starburst, have a groovy time at the beach in Wild Water, win millions on a single spin in Mega Moolah, and much more. Several three-reel slots are also available, including Double Magic, Fruit Fiesta, and Fortune Cookie.

There's a very diverse selection of virtual table games at Royal Panda Casino. Players can try their luck in several different editions of Roulette (including Multi Wheel Roulette), numerous varieties of Blackjack (such as Atlantic City and Double Exposure), as well as other favorites like Baccarat, Vegas Craps, Casino Hold'em, and Progressive Caribbean Stud.

Royal Panda Casino features more than 7 different video poker variants from both NetEnt and Microgaming, including Jacks or Better, Deuces Wild, Joker Poker, Tens or Better, All-American Poker, Aces and Faces, and Bonus Poker Deluxe.

Players looking to turn small bets into big wins can try their luck with Royal Panda Casino's impressive range of scratch cards and other specialties, including Triple Wins, Ace, and Fortuna.

Live Games

Interested in a live gaming experience? Royal Panda Casino has real games of Roulette and Blackjack broadcast from a professional gaming studio. Players can play with a real dealer in Live Roulette HD and Live Common Draw Roulette, or enjoy a constant pace in Live Automatic Roulette.

Royal Panda Casino Bonuses

Check out other Royal Panda Casino Bonuses and pick one that suits your needs.

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Free Spins

Up to 1000 CAD & 100 Free Spins

Minimum Deposit N/A

Free Spins N/A

Free Spins WR N/A

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Free Spins

Up to 1500 NZD & up to 1650 Free Spins

Minimum Deposit N/A

Free Spins N/A

Free Spins WR N/A

More info

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T&Cs Apply

Free Spins

Up to 30 Free Spins

Minimum Deposit 50 BRL

Free Spins N/A

Free Spins WR N/A

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T&Cs Apply

Welcome Bonus

100% up to €1000

Minimum Deposit N/A

Wagering Requirements 35xd

Bonus Percentage 100%

More info

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Complaints

Read the complaints other players have left for Royal Panda Casino. Learn more about complaints.

Show all complaints

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Delayed withdrawal to my account

I recently won a fairly substantial amount of money, and although depositing funds was a breeze, it is now day 14 (Business day 7) that I have been fighting for my withdrawal. First I was told it would take 1-3 days for the usual e wallet cash out, then it became 1-5, and then it was suddenly no longer the issue on royal pandas end, and now it’s the providers issue and not theirs.

When talking to support, 1/2 the time operators tell me that the withdrawal is on its way, the other few times is just them asking me to ask my bank. I asked my bank to no avail as there is nothing pending into my bank account (same way, same deposit method, same account as deposits). I am starting to feel as though I’ve been scammed as asking about it goes nowhere, and “the provider” is looking into it. It’s a e transfer which takes no longer than 30 minutes to send.

And my account is fully verified so I am becoming increasingly more angry and anxious.

I would like to receive my $4000 withdrawal Royal Panda.

Resolved

$4,000

Proof of ownership of credit card

I am having an issue with Royal panda and their so called ' proof of ownership of credit card' document they require which must meet requirements as listed;

Proof Of Ownership

1) Upload a Proof of Ownership document, this is either a bank statement or a letter from your bank confirming you were the account holder. If you check your 'Card History' for a bank statement we would need to see the first 6 and last 4 digits, the expiry date, the bank's logo and your name.

2) If your bank does not offer the option above, you will need to go to your local branch and ask for a typed Proof of Ownership document, on this document we will need confirmation that you were the previous account holder which also shows first 6 and last 4 digits, the expiry date, the bank's logo and your name - this document must be stamped and signed by your bank

I have uploaded multiple copies of bank statements as given in option 1 showing my name, address, card number that was used and even the transaction and dates that it was made, also a letter from the bank confirming I am the holder of the account but they keep rejecting all relevant information.

Please note these card verification documents they require have come after i have already made multiple deposits and MULTIPLE WITHDRAWALS... YES, THE CASINO HAS ALREADY WITHDRAWN WINNINGS BACK TO THE SAME CARD THEY NEED PROOF FOR?!?

I have contacted my bank here in my country asking if they even make such document for option 2 in documents they accept and they declined saying such documentation does not exist.

Now they have disabled the help desk for me and i am unable to seek further information and have disabled where I got to upload the documents that they require.

Resolved

$2,000

Missing Withdrawal from 15th October 2021

Hi AskGamblers,

Please assist me with this ongoing withdrawal problem that is now approaching week 19.

I've completed my first and only withdrawal from Royal Panda Casino on 15/10/2021 to my Visa Credit Card. After 5 business days I contacted my bank BNZ (Bank of New Zealand) to find out if they've received my international payment. My bank replied saying this:

"We have opted to discontinue accepting payments through this facility since 31st July, 2020. In line with the NAB Sanction Group Policy, we are making this change as part of our proactive approach to the detection and deterrence of sanctioned parties, jurisdictions and products which may have a connection to a BNZ product or service. Although this change means that international payments from some non-sanctioned merchants or countries are adversely impacted, it is the right thing to do to protect our customers and ensure ongoing compliance with our international obligations. As a bank, we must comply with all applicable laws in all the jurisdictions in which we operate. This includes requirements of supra-national organizations such as the United Nations and European Union.

Moving forward, all international payments will be received if they are sent using the SWIFT process. Details are provided on our BNZ website.

Any payments made to your Visa Credit Card on or after 31st July, 2020 would have been automatically returned to the sender. Since they haven’t transacted on your account, there would be no trace of their arrival or return on the BNZ system. We do not have visibility of instances where deposits have been blocked or whether it has been delayed for another reason. Only the merchant will have that level of detail".

I've contacted Royal Panda support via live chat/email on a weekly basis for the last 4 and a half months and I'm getting nowhere. I've provided them with everything they need from proof of where I live and where I work, driver's license, birth certificate, proof of income, bank statements to show I've never received my withdrawal, Letters from my bank to say I've never received my withdrawal, etc. etc. After providing the letters and statements from my bank they just keep sending me in circles never getting closer to resolving the problem.

Every time I explain to them my bank don't accept payments to Visa Credit cards anymore and that my bank has a policy in place to automatically return funds to the sender.. They say okay we will look into the matter but then weeks later they just email me saying the funds have landed at my provider. I then have to go through the entire process again to tell them my bank don't accept payments to Visa Credit cards anymore. My bank have no visibility into this as the transactions are automatically returned to the sender. I don't have access to the provider and my bank don't have access to the Provider. Only Royal Panda Casino can resolve this by contacting the provider and getting the withdrawal returned to my account so I can use another withdrawal method like SWIFT.

Please assist me AskGamblers.. Royal Panda Casino has no intention of resolving this dispute.

Here is the latest reply from them which I receive on a monthly basis.

Francesca (Royal Panda)
3/02/2022, 3:59 GMT+1

Dear Lionale,

I trust this email find you well and thank you for contacting Royal Panda Support.

Kindly be advised that we have been in contact with your provider and we can confirm that the withdrawal of NZD 3,100.30 has landed on your provider's account with reference: 

ARN XXXXXXXXXXXXXXXXXXXXXXX

If you encounter any questions, you can be able to check with your bank/provider by using the above as a reference.

Thank you for your kind patience in this matter and I hope the above is useful.

Should you have any other questions please feel free to contact us.

We are available through live chat and e-mail. Myself or another agent will be more than happy to help!

Have a great day!

Best regards,

Francesca

Royal Panda, Customer Support

Unresolved

$3,100

5 months of No payment

Hi Team,

Can you help me get this issue resolved after 5months of no payment or help from Royal Panda?

I requested a withdrawal amount of 1000NZD on 04/04/2021. 1 week later I had no money in my account, I contacted Royal Panda and they told me the funds should be in my bank and to send in a bank statement, which I did and this was approved by them. I was advised a case was created to solve my issue and I will be contacted, I wasn't. After no replies to my emails I contacted RP via live chat and was told the reason my money hasn't reached my account was that in August 2020 the laws anti money laundering in NZ changed and they do not accept card withdrawals only bank transfers. I questioned why they still put it through my card in April 2021 when they were well aware that the law changed in August 2020. They couldn't give me an answer to that. After 3 months of trying to draw information out of RP they sent me an email with a ARN code of the transaction they supposedly sent and once again request a bank statement from me. I sent in yet another bank statement proving I received no money from them and I contacted my bank with the ARN code. My bank informed me that the ARN code is a SENDERS code and RP need to trace the money from their end from the bank they transferred from which they should have done from the very beginning instead of pushing it back on me to investigate for 5 months. Basically I'm still without my 1000NZD and would like to get this resolved so I can stop chasing them up for something they should have done 5 months ago.

I have attached bank statements, conversations with RP and conversations with my bank.

Please help.

Unresolved

$1,000

Royal Panda Casino Withdrawal request repeated

Hi there, I initially requested a withdrawal of $1000 from my account on the 7th of July, sent all verification documents, and sent bank statements proving no funds had been received when I queried that the money had not been received. They told me my provider rejected the deposit from them and to request another withdrawal which I did on the 5th of August…I waited for the 15days their site says to wait for the payment to be processed and contacted them again to say I had not received any money.

I have contacted them a few days ago and was told they needed further bank statements to say I had not received the money, I provided this but my bank statement only went till the 13th of August and I was told this was acceptable. I have just contacted them again today and been told that I need to provide further statements so that they can look into it. I can’t do this until my next statement arrives on the 13th of September…

I am so frustrated with this company as they should be able to trace where my withdrawal has gone? I have jumped through hoops to try and get my withdrawal and still nothing. I believe that I am going to have to repeatedly send bank statements which I am not happy with divulging private information constantly to a company that cannot return money requested. Please can someone help?

Unresolved

$1,000

Delay Payment still over 7 working days

Hello.

My withdraw of about 61,000kr has been approved since 07.07

Have tried to contact them by chat.

They said that the money was already sent to my bank account since 07.07.

Right now it has been 7 working days now and still has not received any money in my bank account. I have sent a bank statement to them too, and still not get any response back from them.

I ask them to send a receipt of my withdraw, they said they will send it to my email, but I don't get any response.

They promised me several times that I will have money in my bank account within 5 working days.

I hope they will fix it soon and I has already sent email to [email protected]

But still, don't get any response.

Resolved

kr61,000

Very Delayed payment

Hi.

On the 28th and 29th June I have successfully received a confirmation from the casino that my two withdrawals were accepted. It would then take 3-5 working days (even though they brag about 10min-3days on the website, customer support said 3-5 days). It has now been over 17 days and I am yet to receive my winnings. I have contacted my bank who have confirmed nothing has been blocked or of the sort.

According to the casino, they have escalated the matter. But have not provided me with any more than that, not a loose time frame, nothing. I expect at least a proper explanation and follow ups as why it's taking this long and how long it could take. I'm sure they have experienced this before and would know the time frame.

I have not used any bonuses up till the time of my withdrawal. All my documents was approved.

What I want from the casino is 1. The money I won. 2. An honest and transparent explanation of why it's taking so long and how long it will take until I can expect my money. 3. For them to edit their site and write 3-5 days for bank withdrawals (which the customer support said they would, but haven't done.)

Withdrawals of sum: 1 - 25000 ref nr 175804533 2 - 20000. Ref nr 175969947

Attached is confirmation emails from the casino as well as timestamp of received email.

Resolved

kr45,000

Royal Panda withdrawal problem

I requested wire transfer of $70,000 CAD. First they kept telling me it takes 2 to 5 business days. They are not willing to provide any details other than saying withdrawal is approved and money is sent. They gave me 3 different reference numbers. Then told me to submit screenshot of my bank account. Now they closed my account and I can't access it anymore. Customer service said money is with my bank. I called and verified with my bank and their wire transfer department. They have nothing on file. I spent thousands of dollars on this website and they are complete scam. Verified my ID and address more than twice. I hope you guys can get my money back from these guys.

Resolved

$70,000

Not able to access my account

Hello,

I am old, silver level member of royal panda casino.

After royal panda have updated website from past 3 to 4 days I am not able to access my account. I contacted live chat they said to clear browser cookies and also try different device. I did that but not able to access my account.

Problem is, when I am logging in my account, it ask for my phone number in pop up, I enter number and click on save, but nothing happens and it log me out

I emailed this to royal panda support but no response from them

Resolved

Delayed withdrawal of INR 170,000

Initially everything was running smooth i used to get my withdrawal amount even within a day directly to my bank account but this time I put my withdrawal request on 01-10-2020 that got processed on 03-10-2020 then as per consumer care i waited till 09-10-2020. Money didn't got credit. So the asked to upload bank statement,i uploaded now they have taken 1-3 days time to inform me what is happening . I have previous experience with leo vegas in this cases they return the amount to playing account. Now that's the biggest fear now cause from 14-10-2020 skrill also will not be operating with gambling money in india.

So what do do now. I am really worried. This never happened with me and I am already in loss. Please resolve it and take quick action so that I can get my money in my bank account.

Else all will be in vain.

Please help.

Resolved

₹170,000

Royal Panda Casino Complaint Stats

Resolved 59 / 65

Avg. Amount $11,859

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

6.6/10 ● 171 reviews

Top reviews from our players

redandy83

7 years ago

3/10

I liked Royal Panda a lot specifically their feature slots. They were up there with the best but no more.

Their verification is a disgrace and the handling of said ‘second’ verification has been unbelievable. I’ll paint the picture. I’ve been a member with RP for many months now, and been very fortunate in those months. As soon as I won big, the verification part 1 saga started, fair enough had to be done. I’m now waiting on winnings of over £500 from last week because they’ve decided they want to verify me again, now asking for wage slips, P60 form, bank statements. You name it. While all the while still asking if I wish to deposit. Claiming the need for verification is ‘affordability’ while still asking you to deposit. Steer clear, unless you want to jump through 100 hoops anytime you win over £500.

Dear REDANDY83, We understand your concerns about the verification process and we’d like to apologize for any inconvenience caused. Nevertheless, we’re obliged to verify our customers and if our verification department finds it necessary, the additional checks need to be done: https://www.royalpanda.com/terms/ It seems that your documents have been verified. Thank you for providing us with feedback about our games and sending us the requested documents. Kind regards, Royal Panda

Royal Panda Casino 7 years ago

obr2012

7 years ago

10/10

My User - obr2018, I played many web site but not satisfaction, in my own experience This is best web site for play.
Instant payout ( Every time got withdrawal within min into My Skrill.
Verification little difficult but within reasonable time.
Wonderful respond Royal Panda customer team all.
I Request you *ASKGAMBLERS* plz give this web rating 10/10.

Dear OBR2012, Thank you for submitting your review. It’s great to hear that your experience with Royal Panda has met your expectations. Your feedback is much appreciated! Kind regards, Royal Panda

Royal Panda Casino 7 years ago

LittleFu

7 years ago

1/10

Good range of slots... takes a bit to load them.
Many ways to make a deposit

For me this casino uses unethical business practice methods on their bonuses.
If you are using the 100% welcome bonus, let`s say 25+25 euro this might happen:
First 25 euro gone in a fingersnip, then using you bonus money and you hit something big. This balance is useless! Why? Because you don`t wager anymore ;) Yes no Joke! They want you to deposit again for the wager. If you loose your deposit again and touching again the bonus balance (including your big hit) the wager stops again! Better stay away from taking any bonuses here!

Dear LITTLEFU, Thank you for submitting your review. It saddens us to hear that you’re not satisfied with our bonus system. It’s true that only cash balance bets count towards the wagering requirement, however, if a player decides to claim our bonus, he can also play with it once his cash runs out, and then decide whether he wishes to meet the wagering requirement or rather withdraw his cash balance winnings. Following the example mentioned by you, if you hit winnings when playing with your bonus balance, you can then either continue playing with your bonus balance or decide to meet the wagering requirement. You’ll still only need to meet the wagering requirement for the initial amount of your bonus, and not the amount of your bonus winnings. Furthermore, if at any point you decide to withdraw your cash balance winnings, you can do so, however, this will result in cancelling of your bonus and any associated bonus winnings (if the wagering requirement of your bonus is not met at that point). You can read more about our bonus system here: https://www.royalpanda.com/promotions/explanation/ It seems that you’ve contacted our customer service regarding our bonus system, however, you haven’t reported any technical difficulties. We advise checking if the issues are not related to the browser itself (for instance by clearing cache and cookies or updating the browser’s version). In case of any questions, please get back to our customer service via chat, phone or email. We’ll do our best to assist you. Kind regards, Royal Panda.

Royal Panda Casino 7 years ago

Bertje1973

7 years ago

8/10

Fast payout
Verification within reasonable time
Most providers available
One of my favourite casino's

Website a bit slow. Other than that, no problems at all!

Dear BERTJE1973 Thank you for reviewing Royal Panda! We’re curious what our customers think about the service that we provide, and we appreciate your feedback. The minor technical issues which you’ve mentioned might be related to the browser itself, therefore may we ask if you’ve tried to clear cache and cookies? The basic troubleshooting might help. In case the issues persist, please contact our customer service via chat, phone or email- we're always happy to help. Kind regards, Royal Panda.

Royal Panda Casino 7 years ago

Sharona53

7 years ago

10/10

I have found everything so easy on Royal panda document uploads and payouts very quick no problems at all. Carry on the good work Royal panda. 10/10

Dear SHARONA53, Thank you for submitting your review. We’re glad to hear that you’ve enjoyed your experience at Royal Panda recently. Your feedback is appreciated! Kind regards, Royal Panda.

Royal Panda Casino 7 years ago

fb_1105129529548610

7 years ago

8/10

- A very good choice of slots, live casino. A lot of games without technical problems!
- Great support in the live chat!
- Loyality Points you can change them in freespins, bonus or merchandise.

- The KYC needs up to 3 days. Upload your documents directly upon the registration and you ll have no problems!

Dear CHRIS F., Thank you for reviewing Royal Panda! Your feedback is much appreciated. Verification typically takes 24 hours to complete, but can sometimes take longer (depending on workload). Thank you for cooperating with us regarding this matter. We hope to see you at Royal Panda soon!

Royal Panda Casino 7 years ago

B19SGW

7 years ago

1/10

Struggle to withdraw money when you win due to them imposing new rules after you select withdraw, wanting all of your personal and private information.

Dear B19SGW, We’re very sorry to hear that you’re not happy with our verification process, and we’d like to apologize for any inconvenience caused. Our aim is to provide our players with safe and enjoyable casino experience, and the verification process helps us to ensure that. We’d like to thank you for your patience and ongoing cooperation in this matter. Your documentation was verified by the relevant team of our casino, and your withdrawal was processed. In case you have any further issues, you’d like us to help you with, please feel free to contact our customer service – they are always happy to help. Kind regards, Royal Panda

Royal Panda Casino 7 years ago

Leinadnosliw

7 years ago

3/10

Nicely laid out site. Good for iOS users. Fairly straightforward to use.

Extreme lack of good bonuses. The once a week 50% isn’t good for someone who can’t access the site on Fridays.

Poor verification process - too long and should be requested BEFORE a withdrawal to confirm the players details.

Dear LEINADNOSLIW, Thank you for reviewing Royal Panda! We always aim to give our players the online casino experience which meets their expectations. Your feedback is appreciated! Bamboo Bonus is one of our regular promotions which we offer to our players. If you wish to check our current promotions or read about our regular ones, please go to: https://www.royalpanda.com/promotions/ Verification checks are only performed in specific situations, which helps ensure we’re able to verify the documents with the attention and speed our players expect: https://www.royalpanda.com/terms/ Please accept our apologies for any inconvenience caused If you have any questions regarding your Royal Panda account, never hesitate to get in touch with us via chat, email or phone. Kind regards, Royal Panda

Royal Panda Casino 7 years ago

Miranda1976

7 years ago

5/10

Mobile friendly, lot of options, ideal deposits, I am a member from the start, not a high roller but merely a for fun player. And off course I win sometimes, which I immediately withdraw ( responsible gaming you know? ) The first year if I asked for withdrawal before 11 in the morning it was processed and on my bank account by 4in the afternoon. The customer support was amazing, I was very very happy. The verification process was quick. No complaints at all. Roy the dutch service desk is an angel

Technical errors, misleading bonus offers, slow reactions this is the last year or so, when I mention a technical error, ( I get logged out a lot or the slots just restart). Every time I say something I get a generic email that I need to remove my cookies ad such, which I always do, but it doesn't help. So I just dont bother.

Withdrawals now take long, the process can take up tot two days and than 5 more for it to arrive. Thats however not the biggest problem for me. In the start of my membership I made it clear that I do not want bonuses with wagering requirements. I mean Im not a high player so these bonuses take weeks to clear. Roy took care of that for me and I occasionally get a little wagering free bonus, not to much maybe 10 euros, and if I lose for a long period of time, very sometimes maybe 25. Which I am grateful for.

However, after 4 years of playing I have now reached gold status, so I asked the servicedesk what benefits does this have? And they answered.. ooh youll get offers for gold vips, it can be anything really, heres 30 euros for celebrating.. well lol.

I read in the terms that a gold player has no wagering requirements on cash bonuses. So YAY!!
Unfortunately thats not true, today I received a cash bonus of ten, which was a bonus that you have to wager around 35 times. So when I emailed, they said well its a special bonus for December, you can cancel it. So I did. But it doesnt feel right. I want Roy back, hed know what to do. Lately its just not what it was anymore, maybe the takeover has something to do with it? There is no fun in playing when you dont feek very welcome anymore

Dear MIRANDA1976, Thank you for submitting your review. We constantly work on improving our service and your feedback is much appreciated! The technical issues although rare, they can happen from time to time, and we’d like to assure you that we do our best to solve them as soon as possible. The basic troubleshooting is always the first step as it often helps to solve the customer’s technical issues on the spot. Alternatively, it can help us with the investigation (for instance by determining what’s the reason for the issues in the first place). Please also note that the browser’s cache and cookies have impact on the overall web experience. We process all withdrawals within 24 hours. To find out more about the processing time for your payment method, please go to: https://www.royalpanda.com/deposits-withdrawals/ We value all our customers and that’s why for example our gold players may redeem their loyalty points for bonuses without any wagering requirement in our Loyal Panda shop: https://www.royalpanda.com/loyal-panda/ It’s different with our promotions (like the one that you’re referring to) though as these have their own specific terms and conditions. Please always check them and in case of any questions, never hesitate to contact us via chat/phone/email. We’re always happy to help! One of our representatives has been in touch with you recently to pass our congratulations on reaching the gold status. Once more we’d like to thank you for having a royal good time with us! We hope to see you at Royal Panda soon! Kind regards, Royal Panda

Royal Panda Casino 7 years ago

Inactive user

7 years ago

9/10

I have appreciated greatly the customer service. Verification was timely and without unreasonable requests for identification. I was notified every step of the way what was happening and when to expect communication. Their online chat has qualified people who are friendly and know what they are talking about. The game selection is decent and the points system quickly allows for free credits to use for play or to spend in their store. A good time.

I dislike that more online casinos aren't like this.

Dear TAMALAMA67, Thank you for reviewing Royal Panda! We’re glad to hear that you’ve enjoyed your time with us. We’re looking forward to seeing you again at Royal Panda soon! Kind regards, Royal Panda

Royal Panda Casino 7 years ago

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Promotion Get Your Pulse Racing With the New Royal Jackpot at Royal Panda

If you get a buzz off chasing jackpots, then we have some exciting news! Royal Panda Casino has introduced their brand new Royal Jackpot which now gives you the chance to win some serious bucks!The online casino has launched a new progressive jackpot network, which is tied to some of their most popular titles. So whether you’re a serial jackpot hunter or a part-time win chaser, these jackpots are about to offer some serious potential.Cha-Ching Cha-Ching! Winning a life-changing jackpot is what most of us dream of, and now Royal Panda Casino can edge you closer to that dream. Their Royal Jackpot is an exclusive and revolutionary jackpot chain that allows you to play tons of your much-loved online slots, with even bigger exposure. Now, you can add a Royal Jackpot bet to every stake you make on qualifying games, and it will give you a shot at winning a progressive jackpot, with a magnitude of proportions. Add a Royal Jackpot bet to your stake and you could be one of the first players to win the new progressive jackpot at Royal Panda Casino.When you visit the casino you’ll now see a new ‘exclusive jackpot’ section. Here you’ll find all the slots that are linked to the progressive jackpot. How it WorksThere are four different progressive jackpots tied to the participating games as follows:Mini Jackpot: starts at €5Minor Jackpot: starts at €1,000Major Jackpot: starts at €10,000Mega Jackpot: starts at €5,000,000When you load any of the qualifying games you’ll get a pop-up box asking if you’d like to make the new Royal Jackpot bet. This is an extra fee of €0.10 (or currency equivalent). The progressive jackpot will increase on each bet that is made. However, the real beauty of this new feature is that you also have the option to use bonus cash for the Royal Jackpot! We bet you weren’t expecting that! There are currently over 100+ games included in the feature which includes player-favourites like the Book of Dead Slot, Immortal Romance Slot, Money Train 2 Slot, Starburst Slot, and Thunderstruck 2 Slot. To get involved just create an account at Royal Panda Casino or log into your existing one and give it a go. Also, check the casino's terms and conditions for any additional clarification. Good luck!We’ll also be continuing the discussion in our forum so feel free to join us there!

Big Win A Player Nets Over £340K Playing Dream Catcher at Royal Panda

All too often we hear of online slots making dreams come true but this time it was a game at Royal Panda’s live casino that paid out big. A lucky member has just won a very cool £340,266 as he spun in his lucky numbers playing Dream Catcher!It’s Not Just Slots!There’s tons of games available at the online casino but this lucky Norwegian player has just proved it’s not just slots that changes lives. The lucky 54-year-old, Oktoj was trying his lucky numbers on the casinos Dream Catcher game when the big moment happened! He netted an incredible 3 732 600kr!A player spins in his lucky numbers playing Dream Catcher at Royal Panda Casino.The Royal Panda diamond player placed his bets on his lucky numbers and spun the wheel in the hope for a decent win. Little did the player know what the outcome would be of this particular spin. A Lucky Spin of the WheelThe lucky spin landed the player multiple big payouts banking him that cool £340K which is sure to make some of his dreams come true. Try Dream Catcher TodayAnd, if you’re looking for a little something different slots maybe you could give it a try too. The fun live casino game available on desktop or through their mobile casino boasts odds of up to 40:1. You’ll be able to bet on various sections of the big wheel and enjoy extra spins with bonus multipliers of up to x7 to increase your wins. So, with that being said we’d like to wish the player a massive congratulations and wish you good luck when you try it too!Register at Royal PandaDon’t worry if you haven’t registered yet though because you can still visit Royal Panda Casino today and claim their 100% welcome bonus up to £10 + 10 extra spins on Starburst when you make your first deposit. Just make sure you read and understand the full terms and conditions before playing.

Big Win A Spin of the Wheel Lands This Player a Massive £111K

The good times are rolling as one member has just won a massive £111,000 playing Roulette at Royal Panda Casino. It was the online casino's exclusive lucky Roulette Live game that landed the player a series of big wins and we have the story of how it happened! A Player Wins Big We’ve all heard of lucky streaks, some of us have even experienced them, right? But this particular lucky struck really is something else. The 35-year old player Daniel from the United Kingdom decided to place his bets on his lucky numbers but no one could have predicted what was about to happen next. Daniel took his winning streak to a massive £111K at the Royal Panda Live Roulette table. In a staggering run of wheel-spinning wins Daniel managed to land himself a cool £111K. He placed high stakes on the casinos exclusive tables and his greed paid off as he enjoyed several £20,000 hits from a single spin of the wheel! It’s probably the most rewarding seat Daniel has ever taken and we couldn’t be more pleased for the player. Time to Treat Yourself? We all deserve a break now and again and you just never when lady luck is about to strike and make your dreams come too true. At Royal Panda Casino their dedicated Live Roulette tables continues to be immensely popular with their players. So, if you haven’t tried it yet free up some time and give it a spin. You can pick your favourite numbers whilst enjoying VIP treatment with their friendly, hand-picked dealers. And the great news their tables cater for all budgets too. You can play from as little as £1 up to a very brave £200,000 per spin! And don’t worry if the tables just aren’t your thing because the casino is of course also home to hundreds of the best online slots around! Sign up Today If you’d like to become a member of the online casino today just read our Royal Panda Casino Review where you’ll find all the information you need along with links and casino bonuses to help get you started. Good luck.

Big Win Divine Fortune Winner Hits a €132k Mega Jackpot at Royal Panda

A player at Royal Panda Casino has just become €132,461 richer, thanks to one of the NetEnt’s most popular progressive slots - the Divine Fortune slot. Georg from Germany has just scooped a life-changing amount of cash, with a €3.20 bet before hitting the Mega Jackpot. As for you dear player, it’s time to head over to Royal Panda Casino right now and test your lucky stars to see if you can beat his score! Gold Coins Deliver a Divine Fortune The Gods favored lucky Georg this week, as he went on the search for legendary riches, and here’s how he succeeded. He placed a €3.20 bet on progressive slot, Divine Fortune. Then, he spun 3 golden coins and entered the jackpot bonus game, after which, he managed to fill up the screen with coins, and hit the €132,461 Mega Jackpot! What Winning a Jackpot Feels Like Every player dreams of winning a jackpot, so we were very curious to find out what it feels like to be a winner and we asked Georg. He said: “I felt amazing, I couldn’t believe it”. “The Lucky winner couldn’t believe he had won and went to bed in daze.” The big winner still doesn’t know what he’ll do with the cash. He went to bed that night in a daze, and thought it was all a dream until the Royal Panda Casino representative phoned him the next day to confirm he’d won! He then told the casino team how much he actually loves playing at Royal Panda: “I think Royal Panda is amazing,” he said. “Excellent customer support, really fast payouts and wide range of games!” Take Your Pick at Royal Panda Royal Panda Casino has developed a quality website with a fully instant-play interface. Their offer features the entire catalogue of online slots, powered by some of the industry's top software platforms like NetEnt, Microgaming, as well as 1x2 Gaming, and Rabcat. Apart from the famous Divine Fortune slot, you may also find Mega Moolah slot, Hall of Gods slot and Cosmic Fortune slot, alongside many other popular titles. “Test your luck at Royal Panda Casino for a chance to win one of the fantastic jackpots.” Try your luck at this incredible online casino for a chance to win one of the fantastic jackpots and, who knows, next time we could be reporting about you. Georg’s big win only proves that any player can be a lucky winner. So, all you gotta do is spin the reels with Royal Panda’s high-paying progressive slots, and win jackpots worth millions! Good luck!

Big Win Royal Panda is Going to Hawaii

Our favorite black-white and clumsy, yet generous bear is going on a vacation to Hawaii. Join Royal Panda under the tropical heat of the Hawaiian sun and expect red hot features and the eruption of dazzling prizes. Choose to relax with the sound of traditional Hawaiian music and spin the reels while you are sipping cocktails. $117K eruption Kinga from Poland already did this and she won a splendid and beaming amount of $117K last Sunday, July 24th. The gaze of the lucky Tiki shone down on 24-year old Polish girl who decided to take advantage of the Aloha! Cluster Pays. Red hot cluster feature decided to erupt and gave Kinga $62,840 after she has bet only $250. After many spins, Kinga walked home free into the Hawaiian sunset with a grand total of $117,782. We, at AskGamblers, would like to congratulate Kinga on her success and we are hoping that some of this money will be invested to a plane ticket to this tropical paradise. Test your luck Kinga from Poland is a living proof that you never know when the luck might struck you. So, why don’t you give it a shot as well, you never know when the steaming hot volcano eruption may kick in. Feel the heat and spin the reels because Royal Panda Casino had shown once again that it is indeed royal! What you need to do to test the luck you might ask. Well, nothing too complicated, I promise: Pay a visit to Royal Panda Hit the reels on Aloha! Cluster Pays slot powered by NetEnt See? Promised it’s not complicated. The only advice is to be persistent, because any spin can be the lucky spin. Brace yourself for the sizzling hot volcanic eruption of prizes. So why is Aloha so popular you might ask? Let me give you a quick break down if you haven’t had the chance to test it already. Bets in this slot are wide ranging. You can bet between €0.10 and €200 per spin. Aloha! Cluster pays offers 6 reels and 5 rows, and a maximum win on a single bet that reaches €200,000. Spin the clusters along with succulent coconuts and sweet pineapples, and try winning some of those tasty prizes. You can warm-up with randomly triggered sticky re-spins that locks all clusters in place. Tropical sunset will award you with free spins and high paying stacked masks will allow you to bathe in tropical luxury. Kinga figured it out in time, why don’t you pay a visit to Royal Panda Casino and give it a shot as well.

Big Win Four players strike it lucky at Royal Panda winning $235K

Last weekend was truly incredible for four Royal Panda players, who have won over $235,000 worth of cash prizes in total! Playing a combination of roulette games and popular video slots, Mickael from Sweden, Wojciech from Poland, and Freddy and David from the UK, celebrated the weekend in style with life-changing wins. Read on and find out more about their amazing wins. $235K worth of wild weekend wins The fabulous four have decided to spend the previous weekend playing their favourite casino games at Royal Panda Casino. Roulette proved to be very lucky for Mikael and Freddy who spun their lucky numbers and won over $140,000, while David and Wojciech enjoyed wins of over $94,000 across three popular video slots: Wild Water, Guns n’ Roses, and The Spin Lab. David’s big winning spin on Wild Water. One of the most exciting moments was definitely David’s big winning spin on Wild Water. It all started when David turned the Wild Water reels for £20 per spin. He triggered the free spins bonus round and got soaked in a x2028 combo, and won over £40,000. How amazing is that?! What’s next for the lucky players? After a wonderful weekend of wild wins, the big question now is what these lucky players will spend their money on. Well, Mikael has already booked a luxury trip to Las Vegas using just his Loyal Panda points! He’s been enjoying an incredible winning streak, having also won over $229K on Live Roulette only a matter of weeks ago! More good news There is more good news coming from Royal Panda this week. Players can now enjoy a great selection of Thunderkick and ELK slots at this fabulous online casino. What’s more, there is up to $40 bonus money up for grabs for all those who want to try the exciting new video slots on Royal Panda. All you players need to do is wager $50 on The Rift between 8-10 July to get a 4 x $5 bonus. If you wager $50 on Bloopers during the same period, Royal panda will also give you 4 x $5 worth of bonus money. That’s a potential $40 up for grabs, which players can use to play these great new slots! And that’s not all. Up to $10 bonus money will be added to player’s account between 11-14 July, so you can dive right into some fantastic Thunderkick and ELK slots including: 1429 Uncharted Seas, Birds on a Wire, Electric Sam, and Taco Brothers. Head over to Royal Panda Casino and start enjoying new games. Who knows, maybe you’re the next big winner.

Big Win It was certainly a Happy New Year for one player at Royal Panda Casino

2016 has started with a bang for one lucky player at Royal Panda Casino. We’re only into the second week of January and already this NetEnt Casino has paid out an incredible $122,289! And that’s just to one of their players! A date to remember! For one lucky player Harrie, 2016 couldn’t have started any better. The 30 year old Royal Panda silver player will no doubt be making big plans for 2016 as he scooped an incredible win! Taking home almost $123K from playing NetEnt’s Fruit Shop Touch at this popular Mobile Casino. Harrie certainly took the saying Happy New Year literally! It’s not every day you get to start the year knowing you’ll have no money worries and we’re extremely thrilled for the player. Scooping a massive win like this must be an incredible feeling right? Yet there’s still so much more to this incredible story. How did he win it? Winning big might just seem like a far off dream, but, take it from us, it happens! Something that Harrie knows all too well. It took him just four delicious spins and a juicy combination of classic fruits, high cards and wild symbols to net Harrie his fortune. Never give up on your dreams, they come when you least expect it! Harrie started by placing a $146 wager on Fruit Shop Touch when he activated free spins with a x2 multiplier. Four classic cherry symbols and a wild combination netted him an incredible $42,381. This was by far Harries biggest single win to the date! He continued placing multiple $162 wagers winning him a further $80,785, each time topping up his balance to an incredible $122,289. What’s even more incredible about this story is that Harrie only deposited a total of $324 into his Royal Panda account. That’s quite a transformation! Turning $324 into almost $123K! Well done, Harrie on your incredible win, we wish you every success for the future. The program that keeps on giving Being a member at Royal Panda Casino means you get to take advantage of their loyalty program, one which gives you the chance to benefit from increased bonuses, rewards and points. Harrie, being a silver player managed to accumulate 15,000 Loyal Panda points, which he can now exchange for some special gifts. Once you’re a member of Royal Panda Casino you, too, can start enjoying their great loyalty program. All you have to do is play your favourite casino games! Leave the hard work to the casino. They’ll top up your points and let you know how many you have by visiting your account. The higher level you reach, the better your perks. Sign up to Royal Panda Casino today and join in the fun.

Big Win AskGamblers Player Climbed the Beanstalk to Strike a 44k Giant

Last weekend, a lucky player called Nigel decided to climb up the beanstalk to see the giant, but instead he ended up seeing a giant $44k win! There must be something in the air, for this is beyond any doubt the luckiest month ever for players at Royal Panda Casino. As if Yuri’s and Ewa’s big wins last week weren’t stunning enough, we’ve already received news about this new winner. What’s more, Nigel is an AskGamblers player! Can you believe it? Stay with us and we’ll tell you all about it. The story of how Nigel climbed the beanstalk We all grew up on the tale of Jack and the Beanstalk. And perhaps last weekend our British players, Nigel, simply gathered enough courage to encounter the giant finally. Therefore, having made up his mind, he embarked on his very own adventure in the NetEnt’s popular Jack and the Beanstalk slot. Never could he imagine what was waiting for him up the beanstalk. Instead of simply meeting the giant, he hit a giant win of £28,045 ($44,418)! Nigel has just signed up at Royal Panda Casino and already walked away with $46,564 in total. What makes the whole story even crazier is that Nigel only joined Royal Panda Casino on Thursday last week through AskGamblers. Perhaps he was inspired by the big win stories, or he randomly picked this casino, we don’t really know. What we do know for sure is that he has already enjoyed some amazing success, winning a total of $46,564 up to now. Much of this has come from the incredible Jack and the Beanstalk slot during its free spins feature. According to our friends at Royal Panda it went on like this: While playing, Nigel hit 10 free spins with a £100 ($158) bet During free spins mode, he won another 40(!) free spins Nigel won an incredible $44,418 during this perfectly timed free spins bonanza Set off on your own adventure Jack and the Beanstalk is one of the most popular NetEnt slots. With its magical theme great graphics, awesome features, and the chance to win up to $300,000 on a single bet, it’s no wonder. All you need is three Treasure Chest scatter symbols to unlock the free spins just like Nigel and the chances are you will be next big winner. You are welcome to read our Jack and the Beanstalk review and try the slot for free before you head over to Royal Panda or any other NetEnt Casino to play for real money. Sign up at Royal Panda Casino right now. Just remember to visit our Royal Panda Casino Bonuses page and get some bonus cash for an even better start!

Big Win Player Went All In Courageously with Lady Luck Right By Her Side

There’s no better way to enjoy your week than with a big win, and oh boy oh boy are the players at Royal Panda Casino feeling lucky this week. Who could’ve imagined that after a fabulous Mega Jackpot win on Mega Joker, we would see an even greater win?Ewa from Sweden certainly surprised everyone when she won $31,815 on the Twisted Circus slot on Wednesday night. Keep reading and find out how she managed to pull it off. Ewa Went Big to Win Big There is an old saying that fortune favors the bold and Ewa has certainly proven it true. Feeling particularly brave on Wednesday, this lucky lady logged in her Royal Panda account with an aim to spin the reels on Twisted Circus slot for a bit of fun. However, along the wayshe made some big bets that led her to a big win.Her biggest single win was SEK 209,620 ($25,638). Here’s how she did it: Bet SEK 1,200 ($146) Matched three scatter tickets to enter the free spins mode By the end of her incredible session, Ewa had won an amazing $31,815 Ewa is a Mega Fortune-ate player What makes this story even more interesting is the fact that this isn’t the first time Ewa has enjoyed success at Royal Panda Casino. Earlier this month, she won SEK 54,465 ($6,664) on our Hall of Gods jackpot slot. Can you imagine?! We definitely agree with Royal Panda Casino, when they say that Ewa clearly has the luck of gods on her side at the moment. Ewa from Sweden one $31,815 on the Twisted Circus! What’s more, this is her second big win this month! AskGamblers congratulates Ewa on her fantastic win and hopes that her lucky streak continues as she keeps spinning the reels courageously. Want to be the next big winner at Royal Panda? Perhaps Ewa’s luck rubbed off on you, so don’t waste any time, and head over to Royal Panda Casino to play your favourite casino games. If you still haven’t joined this great online casino, it’s high time you do. They will greet you with style and an amazing welcome bonus, exclusive to AskGamblers. All you have to do is make a few simple steps and you are in. It goes like this: Sign up at Royal Panda Make your first deposit of $10 or more Receive 150% match bonus up to $150 instantly Grab your welcome offer at Royal Panda Casino, and get on your way towards big wins. Just be careful though, for this exciting offer comes with the wagering requirements of 35x bonus amount that needs to be completed before you can cash out your winnings. Sign up Royal Panda Casino right now and play big to win big. Also remember to keep an eye on Royal Panda Casino Bonuses to get even more play time. Good luck!

Big Win The casino strikes again and we have yet another big winner!

Royal Panda Casino provides hundreds of NetEnt Games and Microgaming Games and for one lucky player one spin changed their lives forever! Big Win Royal Panda Casino offer their players numerous jackpot games but one game in particular has caused quite a stir! The casinos exciting progressive jackpot slots offer an instant way to get rich with the possibilities of winning huge sums of money and this is exactly what one lucky player managed to achieve! NetEnt’s Mega Joker slot bought fortune to Yuri from the Netherlands this week. Yuri decided to play this classic 3 reel fast-action slot on just an ordinary day. The jackpot on this game builds up over time and can drop randomly to any player at any time. Even though Yuri was in hunt for the jackpot the player never expected it would actually happen to them! But it did and Yuri managed to scoop a massive $24,423!! Yuri simply played the Mega Joker base game, spun three Mega Joker symbols and dropped that huge jackpot. We would like to offer our massive congratulations to the lucky player! Progressive jackpot slots are fast becoming very popular with players at Royal Panda Casino and with amounts this high being won it’s no surprise that players are flocking to the casino to try their luck. Why not try out this great online casino and see if you can be the next big winner? If you sign up today you could be next in the hall of wealth! Exclusive Welcome Bonus Of course we can’t let you sign up without giving you something extra to start with and that’s why we have come up with this extra special and exclusive welcome bonus for you! Well we couldn’t let you go empty handed could we! Be the next big winner with an exclusive 150% bonus at Royal Panda Casino All new players who sign up using our links will be greeted at the casino with a 150% match bonus on your first deposit! But that’s not all. You will also receive 10 free spins to use on the popular NetEnt Game Starburst. What a great start to the casino and you never know this extra boost to your bankroll could help you in winning that life-changing jackpot! To claim our exclusive bonus today here is what you need to do: Sign up to Royal Panda Casino (You must use our links) Make a minimum first deposit of $10 Receive a 150% match bonus up to $150 Players from Sweden, Germany, Norway, Poland, the UK, Finland, Austria, Switzerland, and the Netherlands will receive the 10 free spins after sign up. Players from Poland will receive the 10 free spins after the first deposit. Become the next big winner today at Royal Panda Casino! There may also be some other Royal Panda Casino Bonuses that you can claim right now. Check them out on the links we have provided.