Reel Island Casino

Nice selection of games. Good jackpots and part of the white hat gaming group. Very nice name and good deposit methods like interac and visa as well. Clean layout and lots of game providers

Very late payment that I have not received yet from Nov 4th. Hoping Reel Island will see this and make it right. Not having luck with support.
I want my money. They said they made payment but come on its been more than 3 weeks!

In general a good casino.
Good wagering process, friendly support with low waiting time, very large amount of games.
I have been playing at WhiteHat`s casinos for a while, I like every site they have. After 10 years of online gambling I think Reelisland and the other Whitehat casinos are in the top of casinos when it comes to wagering and good bonuses!

Some of the sites have a 200%, and if not its 100% to a good amount. Not many games a banned, only 0% wagering on a smal list.

Easy said, great site and no bullshit!

I do not understand why this casino has a rating of 1. I have played here many times and always enjoyed my play...win or lose. I have had several withdrawals all processed well before due processing day even as of today. I have pointed out to them that they are rated poorly on AG and they said that they would look into it. I was nervous about my withdrawal when I saw the AG rating as I thought maybe the casino had got really bad but I can assure you I have this casino on my preference list and it will stay there until I encounter any problems.

Casino benefits:
Many good slot game providers.
Low bonus wagering.
Quick withdrawal and simply playing fast
Well thought-out website.
Friendship support.
You will be happy here.

Reel Island Casino

6 years ago

Hi Stefan,

Thanks so much for your awesome feedback! It's great to hear we're doing our jobs and keeping you entertained!

Let us know if there's anything we can do to improve your experience :D

Give me some good promos from time to time

Good game selection (all Cadell/white hat casinos do)

Fast verification process

Withdrawal option for me is only Bank Wire and the holding period for up to 2 days can be lowered

Nothing nice to say about this casino which is a shame.

I had a email to say if I make a deposit of £20 or more I get 100 bonus spins, so I went ahead and I deposited £30 and in the deposit section it. Said choose a bonus so I clicked on 100 bonus spins then I played the spins on secret of the stones where I had 3 scatters and won big, total amount it paid me was £139.61 from the 100 bonus spins winnings. When the 100 bonus spins had finished my balance updated straight away but was not the amount that I had won.

The amount I had in my balance in total was £80 when there should be £139.61 in the bonus balance and of course my £30 in my cash balance, when I went to live support I was told that the bonus spins are actually capped to £50 only, which made me very angry because I had deposited to claim those bonus spins there shouldn't be any cap to bonus spins that you pay for. I would understand if the bonus spins were given to me by the support for nothing but I actually paid for those spins which is a complete con if you ask me, I would say that to anyone that is reading this please be warned not to take any free spin offer even if you deposited your own money to claim them because they are all capped to £50 only Disgusting!!

Reel Island Casino

7 years ago

Hi Rebecca,

Thanks for getting in touch and airing your thoughts!

We're very sorry that you feel you loss out as part of this bonus, but please rest assured that it is never our intention to mislead our players.

The £50 bonus cap you're referring to is a standard condition you'll find is applied at at casinos in some form, and not something unique to us.

Moreover, the existence of the cap is laid out in the terms and conditions of the bonus when you claim it.

We sincerely hope this experience of winning off the back of a bonus hasn't put you off playing at Reel Island forever!

Trustworthy casino(in my experience)with a nice selection of games. Pretty basic yet functional design of mobile website. I had a 5600eur (wow!) win on the playboy slot with an only 1.20eur spin :) Account verification was pretty fast, and money was in my creditcard account in line with the withdrawal times as stated in casino terms. Friendly and responsive customer service...in other words: will visit this casino again.

2500 withdrawal limit per week could be a bit higher

Good instant chat with profesional 10/10 games easy to get to, with good layout. I can trust withdrawals here. Never had a problem. Feels like I can trust this site and they just got btg, nice one

They just need a few more providers like Play go and a few more.

Good selection of games and that's about it...........................

Crazy wagering requirements. U can go through 150 spins with no bonus and if u get one it's peanuts in comparison of what u spending.

An little warming. Don''t play skrill/neteller depo combine with an bonus. Profit's will not payout by an withdraw request. That's happend to me by mine fiesta depo/ withdraw request.There is an clause about it. You must read a lot for it is visible.

Gr
Vincenzo50

A good selection of games and a lot of bonuses with most of the big name providers.

Awful very unhelpful staff and joke wagering requirements. Have just put in a complaint and staff even tried to argue with picture proof that I had completed wagering. I would suggest to avoid this casino and I have never don't that before but it's your money. Good luck!

Nice selection of games and good support
Easy navigation to find games

Did some deposits this casino and also in others of the same group, it is very strange that the wager of the bonus its always the same, between 20% and 30%. take your conclusions, I took my, and not intend to playing again in any casino of the group.

Good luck for all.

Reel Island Casino is online casino which has games from NetEnt, Betsoft, NextGen Gaming, 1x2Gaming, Aristocrat, Leander Games, Amaya (Chartwell), Quickspin and Elk Studios software provider. I came across this casino maybe a month ago, while I was looking for some new casinos where I did not played yet.

When I opened their website, I first contacted live chat support. I asked them if they can check my email address into their database. After they said that I do not have any account opened, I created one. Later I made deposit of 20€ and I received 20€ bonus + some free spins on Starburst. First I used 25 free spins on Starburst. From them I won only around 2€, I was a little bit disappointed about my winnings on this game so I changed it.

If you decide to play Dead or alive here with bonus founds, you will need to wager 175 times deposit+bonus before any cash out. I think this rule Is very funny, nobody wants to do that. So I stick away from dead or alive into this casino. I tried Piggy Riches first, later Spinata Grande, Steam Tower and a few others from NetEnt company.
But I never got any decent winnings above x50 bet, I played with this bonus around an hour and later I lose it all. I think the W.R is set pretty high, they could be more friendly to us and change it a little bit.

Otherwise I think this is a quite good casino, maybe I will came back to them. But I am not so sure, since I had bad luck here. Well I trust Reel Island Casino, I played at some other casinos which have the same owner and I did not have any problems at all. I will rate it with 7 stars.

I really like this casino, it is in my top 5 and have had nothing but a good experience here. Has good selection of games, doesn't crash or glitch and easy to find your way around.

Good game selection I would like to see Microgaming in there but not a huge deal.

The only thing that prevents this casino getting a 10/10 is the cashout period. The pending time is 48hours then another 3-5 working days to your bank. Why is the pending time so long. I can understand the first withdrawal but after that why cant it be processed instantly?

I feel this is so the player has the chance to reverse their winnings cashout request but not necessary. Otherwise everything else is real good.

Reel Island has a lot of games, and most important of all, the NETENT games are there. Everything worked smooth.

The game selection is really good in my opinion. Since most games are Netent, you can be assured the RTP is good too.

Withdrawing only took a few days (48 hours pending + 24h for e-wallet which is acceptable)

Costumer support is really friendly, at first, for some reason I couldn't play live casino because there was a technical problem, but when I addressed it at the casino's costumer support, it was solved within 10 minutes.

Reel Island is a relatively new casino that was founded in 2015. New casinos have always been interesting to me and from them I expect something extra in comparison to the older competition. This casino left a favorable impression on me.

Their website is nicely designed, and the navigation is easy. They really have spent attention on everything and also here I found one tab that says "Casino Tips". I advise everyone to open this tab because there I found 10 interesting and instructive tips for gambling. I liked this detail and also that the Real Island offers a live chat support which is available 24 hours every day of the week. Okay, maybe their live chat is not the fastest (I've been waiting about 1 minute) but the operator was professional and polite.

The bonus offer is rich, although most of the bonuses come with a small bonus percentage. The welcome bonus on your first deposit at the casino is the best out of their offer. It is about a bonus of 100% + 25 free spins on any of the qualifying games such as Starburst, Gonzo's Quest or Guns n Roses with wagering requirements of only 35 x bonus. In addition to this bonus there is also a big number of bonuses for regular players. The offer is rich and interesting but as I have already wrote, the bonus percentages for these bonuses could be higher and this is my only objection for the Real Island casino offer.

Also the games offer is extremely rich. Here you can also find, beside to slot games, bingo, scratch games and live casino games and that from more than 10 software providers. Only the players who love Video Poker will be limited because the Real Island does not offer video poker games. All in all, you should pay attention on this casino and it will get from me high 8 out of 10 possible stars.

Signup for 25 no deposit spins. Had balance of R702 and made deposit, had to wager R702 X 35 + R100 x 35 ( Deposit ) + R66 X 35 from free spins and I completed the wagering in 1 day.

I love the game selection ( Could Be better ) and the RTP is good. I requested a withdrawal to see how long pending and cash out takes. I would recommend this casino and rate it 8/10 depending how the withdrawal is.

Nothing really, they can just get more games, Netent gets boring after a while. Maybe get some more Play n Go games and other service providers.