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Reel Island Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

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Reel Island Casino Review

  • Licensed for UK players
  • Offers a huge range of top slots from leading developers
  • Completely instant-play
  • Available on both desktop and mobile
  • 24/7 live chat and email support
  • Secured with SSL encryption
  • Proven fair by independent auditors
  • Unavailable to residents of several countries, including France and the US
  • No video pokers
  • No phone support
Suggest an edit
General info & Latest Promos
Website http://www.reelisland.com
Established 2015
Owner White Hat Gaming Limited
Casino Promotion

Reel Island Casino is a UK desktop and mobile casino with an extensive array of top online slot games. Players will find leading titles from NetEnt, 1x2Gaming, Amaya, Aristocrat, Betsoft, Elk Studios, Leander Games, NextGen Gaming, Quickspin, and others. Players will also find a modest range of table games and casino specialties. Reel Island Casino is licensed by the UK Gambling Commission and Malta Gaming Authority.

Restricted Countries and Territories

Due to legal and commercial restrictions, Reel Island Casino is not available to residents of several countries and territories. These include, but are not limited to, Belgium, Bolivia, Denmark, France, Italy, Latvia, Nigeria, Spain, Turkey, and the United States and its territories. See the casino details section below for a full listing of prohibited regions.

Games

Most of Reel Island Casino’s games are slots. Players will find leading titles from a number of studios, from 1x2Gaming and Amaya to NetEnt and Quickspin. Some of the slots are even the same ones found in land-based casinos, like Queen of the Nile II slot, Choy Sun Doa slot, and Dolly Parton slot. Other popular games include 2 Million B.C. slot, Goldilocks And The Wild Bears slot, Megadeth slot, and Jean Wealth slot.

Although slots are the most popular games at Reel Island Casino, a fair number of other casino games are also available. These include multiple Blackjack and Roulette variants, Baccarat, Poker 3 Heads Up Holdem, Pai Gow, Red Dog, and Three Card Rummy. Other specialties like Krazy Keno, Skratcherz, and Virtual RaceBook 3D are also available. No video poker games are offered at this time, however.

Mobile Gaming

Players looking for a little fun on the go can access Reel Island Casino on their smartphone or tablet. The site is compatible with most devices, including iOS, Android, and Windows Phone. The games themselves are virtually identical to the original versions; the only difference is the touch-based interface.

Support

Reel Island Casino has support agents available 24 hours a day, 7 days a week. The fastest way to get in touch is through Live Chat, which is accessible directly through the casino website at any time. Players also have the option of emailing the casino.

Security and Fairness

Reel Island Casino ensures that players are protected with SSL encryption on all sensitive areas of the website. This technology prevents anyone from being able to read information sent to the casino for any purpose, including registration and banking details.

Players at Reel Island Casino can rest assured that all of the games meet the strict fairness standards of the UK Gambling Commission. This is ensured through independent audits conducted by trusted agencies like GLI and iTech Labs.

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Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    http://www.reelisland.com
  • Software

    NetEnt, Evolution Gaming, Betsoft, NextGen Gaming, 1x2Games, Aristocrat, Leander Games, Amaya (Chartwell), Quickspin, Elk Studios
  • Deposit Methods

    Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Skrill, Boku
  • Withdrawal Methods

    Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Skrill
  • Withdrawal Times

    EWallets: 24 hours

    Card Payments: 3-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 48 hours

  • Withdrawal Limit

    EUR 2,500 per week
  • Restricted Countries

    • Afghanistan
    • Albania
    • Algeria
    • Angola
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Austria
    • Belgium
    • Bolivia
    • Bulgaria
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Denmark
    • Ecuador
    • Estonia
    • Ethiopia
    • France
    • Ghana
    • Guyana
    • Hong Kong
    • Hungary
    • Indonesia
    • Iran
    • Iraq
    • Israel
    • Italy
    • Kenya
    • Laos
    • Latvia
    • Lithuania
    • Malta
    • Myanmar [Burma]
    • Netherlands
    • Nigeria
    • North Korea
    • Pakistan
    • Panama
    • Papua New Guinea
    • Poland
    • Puerto Rico
    • Romania
    • Russia
    • Réunion
    • Singapore
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Sri Lanka
    • Sudan
    • Sweden
    • Switzerland
    • Syria
    • São Tomé and Príncipe
    • Tanzania
    • Thailand
    • Turkey
    • U.S. Minor Outlying Islands
    • Uganda
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Vietnam
    • Yemen
    • Zimbabwe
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Audited by GLI
  • Currencies

    Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, South African Rand
  • Languages

    English, Finnish, German, Norwegian
  • Licences

    Malta Gaming Authority, UK Gambling Commission
  • Company

    White Hat Gaming Limited
  • Established

    2015
  • Live Chat

    Yes
  • Contact

    Support Mail Email: [email protected]

  • Deposit Limit Tool

    N/A
  • Wager Limit Tool

    N/A
  • Loss Limit Tool

    N/A
  • Time/Session Limit Tool

    N/A
  • Self-Exclusion Tool

    N/A
  • Cool Off/Time-Out Tool

    N/A
  • Reality Check Tool

    N/A
  • Self-Assessment Test

    N/A
  • Withdrawal Lock

    N/A
  • Self-Exclusion Register Participation

    No
Suggest an edit

Reel Island Casino Reviews by Players

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bbet7755 7 reviews
Message
Reviewed on November 28, 2019

LIKED

Nice selection of games. Good jackpots and part of the white hat gaming group. Very nice name and good deposit methods like interac and visa as well. Clean layout and lots of game providers

DISLIKED

Very late payment that I have not received yet from Nov 4th. Hoping Reel Island will see this and make it right. Not having luck with support.
I want my money. They said they made payment but come on its been more than 3 weeks!
Oksjoh 2 reviews
Norway
Reviewed on September 27, 2019

LIKED

In general a good casino.
Good wagering process, friendly support with low waiting time, very large amount of games.
I have been playing at WhiteHat`s casinos for a while, I like every site they have. After 10 years of online gambling I think Reelisland and the other Whitehat casinos are in the top of casinos when it comes to wagering and good bonuses!

Some of the sites have a 200%, and if not its 100% to a good amount. Not many games a banned, only 0% wagering on a smal list.

Easy said, great site and no bullshit!
sp7575 8 reviews
Ireland
Message
Reviewed on June 25, 2019

LIKED

I do not understand why this casino has a rating of 1. I have played here many times and always enjoyed my play...win or lose. I have had several withdrawals all processed well before due processing day even as of today. I have pointed out to them that they are rated poorly on AG and they said that they would look into it. I was nervous about my withdrawal when I saw the AG rating as I thought maybe the casino had got really bad but I can assure you I have this casino on my preference list and it will stay there until I encounter any problems.
stewex555 110 reviews
Message
Reviewed on February 17, 2019

LIKED

Casino benefits:
Many good slot game providers.
Low bonus wagering.
Quick withdrawal and simply playing fast
Well thought-out website.
Friendship support.
You will be happy here.
REEL ISLAND CASINO REPLIED ON FEBRUARY 18, 2019
Hi Stefan,

Thanks so much for your awesome feedback! It's great to hear we're doing our jobs and keeping you entertained!

Let us know if there's anything we can do to improve your experience :D
daenyboi 20 reviews
Sweden
Message
Reviewed on June 1, 2018

LIKED

Give me some good promos from time to time

Good game selection (all Cadell/white hat casinos do)

Fast verification process

DISLIKED

Withdrawal option for me is only Bank Wire and the holding period for up to 2 days can be lowered
becks21uk 10 reviews
United Kingdom
Message
Reviewed on April 11, 2018

LIKED

Nothing nice to say about this casino which is a shame.

DISLIKED

I had a email to say if I make a deposit of £20 or more I get 100 bonus spins, so I went ahead and I deposited £30 and in the deposit section it. Said choose a bonus so I clicked on 100 bonus spins then I played the spins on secret of the stones where I had 3 scatters and won big, total amount it paid me was £139.61 from the 100 bonus spins winnings. When the 100 bonus spins had finished my balance updated straight away but was not the amount that I had won.

The amount I had in my balance in total was £80 when there should be £139.61 in the bonus balance and of course my £30 in my cash balance, when I went to live support I was told that the bonus spins are actually capped to £50 only, which made me very angry because I had deposited to claim those bonus spins there shouldn't be any cap to bonus spins that you pay for. I would understand if the bonus spins were given to me by the support for nothing but I actually paid for those spins which is a complete con if you ask me, I would say that to anyone that is reading this please be warned not to take any free spin offer even if you deposited your own money to claim them because they are all capped to £50 only Disgusting!!
REEL ISLAND CASINO REPLIED ON APRIL 18, 2018
Hi Rebecca,

Thanks for getting in touch and airing your thoughts!

We're very sorry that you feel you loss out as part of this bonus, but please rest assured that it is never our intention to mislead our players.

The £50 bonus cap you're referring to is a standard condition you'll find is applied at at casinos in some form, and not something unique to us.

Moreover, the existence of the cap is laid out in the terms and conditions of the bonus when you claim it.

We sincerely hope this experience of winning off the back of a bonus hasn't put you off playing at Reel Island forever!

diluka123 8 reviews
Netherlands
Message
Reviewed on February 23, 2018

LIKED

Trustworthy casino(in my experience)with a nice selection of games. Pretty basic yet functional design of mobile website. I had a 5600eur (wow!) win on the playboy slot with an only 1.20eur spin :) Account verification was pretty fast, and money was in my creditcard account in line with the withdrawal times as stated in casino terms. Friendly and responsive customer service...in other words: will visit this casino again.

DISLIKED

2500 withdrawal limit per week could be a bit higher
Reviewed on September 7, 2017

LIKED

Good instant chat with profesional 10/10 games easy to get to, with good layout. I can trust withdrawals here. Never had a problem. Feels like I can trust this site and they just got btg, nice one

DISLIKED

They just need a few more providers like Play go and a few more.
Paulo 3 reviews
United Kingdom
Message
Reviewed on January 27, 2017

LIKED

Good selection of games and that's about it...........................

DISLIKED

Crazy wagering requirements. U can go through 150 spins with no bonus and if u get one it's peanuts in comparison of what u spending.
Vincenzo35 3 reviews
Netherlands
Message
Reviewed on December 12, 2016

DISLIKED

An little warming. Don''t play skrill/neteller depo combine with an bonus. Profit's will not payout by an withdraw request. That's happend to me by mine fiesta depo/ withdraw request.There is an clause about it. You must read a lot for it is visible.

Gr
Vincenzo50

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