Reel Island Casino

Item: Reel Island Casino
Rating: 1
Author: Irena D.

Reel Island Casino

The casino is closed.

Player Rating 17 reviews

6.5/10

17 reviews

Complaint Response 1 complaints

3 days avg. 1 complaints

What we like

Licensed for UK players
Offers a huge range of top slots from leading developers
Completely instant-play
Available on both desktop and mobile
24/7 live chat and email support
Secured with SSL encryption
Proven fair by independent auditors

What we don’t like

Unavailable to residents of several countries, including France and the US
No video pokers
No phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Reel Island Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.reelisland.com

Established

2015

Licences

Malta Gaming Authority, UK Gambling Commission

Company

White Hat Gaming Limited

Affiliate Program

Flip Affiliates

Languages

English, Finnish, German, Norwegian

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Skrill, Boku

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Skrill

Withdrawal Fees

Withdrawal Limit

EUR 2,500 per week

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, South African Rand

Pending Time

48 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Evolution Gaming, Betsoft, NextGen Gaming, 1x2Games, Aristocrat, Leander Games, Amaya (Chartwell), Quickspin, Elk Studios

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Reel Island Casino is a UK desktop and mobile casino with an extensive array of top online slot games. Players will find leading titles from NetEnt, 1x2Gaming, Amaya, Aristocrat, Betsoft, Elk Studios, Leander Games, NextGen Gaming, Quickspin, and others. Players will also find a modest range of table games and casino specialties. Reel Island Casino is licensed by the UK Gambling Commission and Malta Gaming Authority.

Restricted Countries and Territories

Due to legal and commercial restrictions, Reel Island Casino is not available to residents of several countries and territories. These include, but are not limited to, Belgium, Bolivia, Denmark, France, Italy, Latvia, Nigeria, Spain, Turkey, and the United States and its territories. See the casino details section below for a full listing of prohibited regions.

Mobile Gaming

Players looking for a little fun on the go can access Reel Island Casino on their smartphone or tablet. The site is compatible with most devices, including iOS, Android, and Windows Phone. The games themselves are virtually identical to the original versions; the only difference is the touch-based interface.

Security and Fairness

Reel Island Casino ensures that players are protected with SSL encryption on all sensitive areas of the website. This technology prevents anyone from being able to read information sent to the casino for any purpose, including registration and banking details.

Players at Reel Island Casino can rest assured that all of the games meet the strict fairness standards of the UK Gambling Commission. This is ensured through independent audits conducted by trusted agencies like GLI and iTech Labs.

Support

Reel Island Casino has support agents available 24 hours a day, 7 days a week. The fastest way to get in touch is through Live Chat, which is accessible directly through the casino website at any time. Players also have the option of emailing the casino.

Games

Most of Reel Island Casino’s games are slots. Players will find leading titles from a number of studios, from 1x2Gaming and Amaya to NetEnt and Quickspin. Some of the slots are even the same ones found in land-based casinos, like Queen of the Nile II slot, Choy Sun Doa slot, and Dolly Parton slot. Other popular games include 2 Million B.C. slot, Goldilocks And The Wild Bears slot, Megadeth slot, and Jean Wealth slot.

Although slots are the most popular games at Reel Island Casino, a fair number of other casino games are also available. These include multiple Blackjack and Roulette variants, Baccarat, Poker 3 Heads Up Holdem, Pai Gow, Red Dog, and Three Card Rummy. Other specialties like Krazy Keno, Skratcherz, and Virtual RaceBook 3D are also available. No video poker games are offered at this time, however.

Complaints

Read the complaints other players have left for Reel Island Casino. Learn more about complaints.

Show all complaints

Submit complaint

Made a deposit and it was not credited

I made a deposit last night of ten 10$ Australian dollars and my account was not credited I went to the bank and got analytical statement s and still wouldn't give my money or credit my account and I did provide them with proof I've got the conversation screenshots and my bank statements can Yu please help me

Resolved

$10

Reel Island Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $8

Avg. Complaint Duration 3 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

6.5/10 ● 17 reviews

Top reviews from our players

bbet7755

6 years ago

1/10

Nice selection of games. Good jackpots and part of the white hat gaming group. Very nice name and good deposit methods like interac and visa as well. Clean layout and lots of game providers

Very late payment that I have not received yet from Nov 4th. Hoping Reel Island will see this and make it right. Not having luck with support.
I want my money. They said they made payment but come on its been more than 3 weeks!

Oksjoh

6 years ago

10/10

In general a good casino.
Good wagering process, friendly support with low waiting time, very large amount of games.
I have been playing at WhiteHat`s casinos for a while, I like every site they have. After 10 years of online gambling I think Reelisland and the other Whitehat casinos are in the top of casinos when it comes to wagering and good bonuses!

Some of the sites have a 200%, and if not its 100% to a good amount. Not many games a banned, only 0% wagering on a smal list.

Easy said, great site and no bullshit!

sp7575

7 years ago

10/10

I do not understand why this casino has a rating of 1. I have played here many times and always enjoyed my play...win or lose. I have had several withdrawals all processed well before due processing day even as of today. I have pointed out to them that they are rated poorly on AG and they said that they would look into it. I was nervous about my withdrawal when I saw the AG rating as I thought maybe the casino had got really bad but I can assure you I have this casino on my preference list and it will stay there until I encounter any problems.

stewex555

7 years ago

8/10

Casino benefits:
Many good slot game providers.
Low bonus wagering.
Quick withdrawal and simply playing fast
Well thought-out website.
Friendship support.
You will be happy here.

Hi Stefan, Thanks so much for your awesome feedback! It's great to hear we're doing our jobs and keeping you entertained! Let us know if there's anything we can do to improve your experience :D

Reel Island Casino 7 years ago

daenyboi

8 years ago

9/10

Give me some good promos from time to time

Good game selection (all Cadell/white hat casinos do)

Fast verification process

Withdrawal option for me is only Bank Wire and the holding period for up to 2 days can be lowered

becks21uk

8 years ago

1/10

Nothing nice to say about this casino which is a shame.

I had a email to say if I make a deposit of £20 or more I get 100 bonus spins, so I went ahead and I deposited £30 and in the deposit section it. Said choose a bonus so I clicked on 100 bonus spins then I played the spins on secret of the stones where I had 3 scatters and won big, total amount it paid me was £139.61 from the 100 bonus spins winnings. When the 100 bonus spins had finished my balance updated straight away but was not the amount that I had won.

The amount I had in my balance in total was £80 when there should be £139.61 in the bonus balance and of course my £30 in my cash balance, when I went to live support I was told that the bonus spins are actually capped to £50 only, which made me very angry because I had deposited to claim those bonus spins there shouldn't be any cap to bonus spins that you pay for. I would understand if the bonus spins were given to me by the support for nothing but I actually paid for those spins which is a complete con if you ask me, I would say that to anyone that is reading this please be warned not to take any free spin offer even if you deposited your own money to claim them because they are all capped to £50 only Disgusting!!

Hi Rebecca, Thanks for getting in touch and airing your thoughts! We're very sorry that you feel you loss out as part of this bonus, but please rest assured that it is never our intention to mislead our players. The £50 bonus cap you're referring to is a standard condition you'll find is applied at at casinos in some form, and not something unique to us. Moreover, the existence of the cap is laid out in the terms and conditions of the bonus when you claim it. We sincerely hope this experience of winning off the back of a bonus hasn't put you off playing at Reel Island forever!

Reel Island Casino 8 years ago

diluka123

8 years ago

9/10

Trustworthy casino(in my experience)with a nice selection of games. Pretty basic yet functional design of mobile website. I had a 5600eur (wow!) win on the playboy slot with an only 1.20eur spin :) Account verification was pretty fast, and money was in my creditcard account in line with the withdrawal times as stated in casino terms. Friendly and responsive customer service...in other words: will visit this casino again.

2500 withdrawal limit per week could be a bit higher

jameswinareview

8 years ago

9/10

Good instant chat with profesional 10/10 games easy to get to, with good layout. I can trust withdrawals here. Never had a problem. Feels like I can trust this site and they just got btg, nice one

They just need a few more providers like Play go and a few more.

Paulo

9 years ago

4/10

Good selection of games and that's about it...........................

Crazy wagering requirements. U can go through 150 spins with no bonus and if u get one it's peanuts in comparison of what u spending.

Vincenzo35

9 years ago

4/10

An little warming. Don''t play skrill/neteller depo combine with an bonus. Profit's will not payout by an withdraw request. That's happend to me by mine fiesta depo/ withdraw request.There is an clause about it. You must read a lot for it is visible.

Gr
Vincenzo50