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Rakoo Casino

Rakoo Casino
Welcome Bonus

100% up to €/$6000 + 100 Bonus Spins

Visit casino
T&Cs Apply
Our Rating CasinoRank
7.3/10
CasinoRank
Player Rating 16 reviews
7.7/10
16 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints

Rakoo Casino: My Expert Opinion

Overall, the casino was easy to use, and we found everything we were looking for. One of the initial things we noticed about the site is that there is no scroll bar to help navigate to the bottom of the screen. The good news is that once you reach the bottom, you can click the arrow to take you back to the top more quickly. 

But that aside, there were no concerns. The casino has a fantastic game selection with many of the industry's most popular games available. It is mixed with an attractive set of active bonuses, promotions and a loyalty program. 

user_avatar
By Sharon D.
What we like
  • Home to more than 70 gaming providers
  • 24/7 live chat
  • Loyalty program
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Rakoo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://rakoocasino.com
Established
2023
Licences
Curacao Gaming Control Board
Company
FairGame G.P N.V.
Affiliate Program
Alpha Affiliates
Languages
English, German
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
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General Information about Rakoo Casino

Rakoo Casino is an online casino that boasts a large game collection from over 70 gaming providers, including the most popular studios in the industry. 

You can register an account from virtually any device, including the latest smartphones and tablets. If you prefer mobile casino sites, Rakoo plays seamlessly on any device. If you’re playing from a web device, you can still install the app to your desktop for quicker and easier access. 

Once you’re a member of the casino, you can take part in the loyalty program by playing your favourite games. You can increase your rank, and each level has new casino bonuses and new opportunities. 

For more information, keep reading our expert casino reviews.

Payment Information and Options at Rakoo Casino

The casino supports a range of payment methods, and the minimum deposit is €20. It’s also a cryptocurrency casino, so you can choose methods, including Bitcoin, Litecoin and more. The casinos' terms and conditions state that withdrawal timeframes depend on which payment method you choose, which we have listed in our Payments tab above. 

The minimum withdrawal is €30, and you can withdraw up to €5,000 a day, €10,000 a week or €30,000 per month. You can have a maximum of three pending withdrawals in your account at one time. 

The casino aims to process withdrawals within three business days, and the financial department works 6 am to 5 pm GMT Monday to Friday. 

Customer Support at Rakoo Casino

If you have any questions or concerns about anything, you can contact the casino. The quickest way to speak with someone is through live chat, which can be found on any page using the menu at the left of the screen. 

You will be transferred to a customer service agent as soon as one is available. We tested the feature ourselves and are pleased to report that we were transferred immediately, with no queuing times. The agent was friendly and professional, and we have no concerns here. 

If you have any questions outside of live chat, you can email the casino. 

Games at Rakoo Casino

The casino supports a large game collection and is home to the latest online slots including Megaways, table games and live casino games. If you’re from an eligible country, you can also try the latest Bonus Buy titles. The casino also adds new online slots so you can stay up to date with the latest releases. 

The casino is home to more than 70 gaming providers, including well-known names and upcoming game studios. You can list them from the gaming lobby to see which ones are supported in your country, and you can see how many games are available per provider. You can also use the search bar to find providers and games. 

Other than slots, you can also place your bets with various table games or head to the live casino. There are multiple live providers, including Pragmatic Play Live, Vivo Gaming and more. 

Rakoo Casino's Commitment to Responsible Gambling

The casino is a responsible gambling operator, and they have Personal Limits features available through your account once you register. You can set various limits on deposits, losses, wagers and more. 

You can email the limits at any time, and you can email the casino if you need help with them. You can also set a session limit, which will log you out of your account once you reach the time limit. 

If you need to take some time out, you can set a cooling-off limit or a self-exclusion limit. You can also self-exclude by request simply by emailing the casino. 

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Rakoo Casino Bonuses

Check out other Rakoo Casino Bonuses and pick one that suits your needs.

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Free Spins
Up to 100 Bonus Spins on Mondays
Minimum Deposit €20
Free Spins N/A
Free Spins WR N/A
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Reload Bonus
50% up to €/$6000 Friday Reload Bonus
Minimum Deposit €40
Wagering Requirements 40xb
Bonus Percentage 50%
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Cashback Bonus
15% Tuesday Cashback Bonus
Bonus Percentage 15%
Wagering Requirements 3xb
Maximum Cashout N/A
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Complaints

Read the complaints other players have left for Rakoo Casino. Learn more about complaints.

Show all complaints
Submit complaint
Delayed payment for 17 days

Hello,

I am waiting for a 600 Euro payment from rakoo casino wich i submitted on 3rd of april. It was 2nd april but i took 150 playing again from the initial 750 payout on 2nd april.

I verified my profile with all needed documents wich took little time but is confirmed by casino. After that needed to verify the E Wallet for the crypto payment with support also did that. That was all the 3rd april From that point on i was in good contact with support they always react quick and friendly no problems with that and offcourse i understanded their checks etc that needed to be done so it can take 7 days mayb. At this point we are 200 mails further and multiple times i got we are in the final stage for payment nothing to worry about your funds Will appear soon. Only this mails keep on going i really want to finalize payment and just play again but in this way I have a bad feeling about the situation when you did all what asked and still its checking and lot of auto reply mails back

I added one example from a mail 7 days ago already and now again I het a mail that i need to wait that all payment are in queue. They confirm continu that i Will receive my funds only not when. How can i solve this

Status solved Resolved
€600
Not returning funds as promised
Dear askgamblers,
I’ve been trying so hard myself to get in contact with rakoo without any success.

I’ve been promised the 01/11 to get my refunds for all of my deposits due to my gambling issues. This was states 01/11 that rakoo will pay me back but since then they haven’t replied me. And no money are shown on my bank account.

I’ve been trying to reach them every single day for over a week and even through the live chat but as soon as they see my email they don’t respond anymore even on the chat.

Please help me out
Status solved Resolved
kr27,000

Rakoo Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $1,634
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Review this casino

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Helpful review? Sign in to make your opinion count. Log in
Player Rating
7.7/10 ● 16 reviews

Top reviews from our players

racoSybe badge
8/10

Great live chat support when you need some help, Bob did a great thing helping me! I would really recommend trying this site out, loads of deposit options and also several withdrawal options.

Helpful ()

Dear Customer, Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our live chat support and that Bob was able to assist you. Our team is always here to make your time at Rakoo Casino smooth and enjoyable! We appreciate your recommendation and are glad you’re enjoying our variety of deposit and withdrawal options. If you ever need further assistance or just want to share your experience, don’t hesitate to reach out. Happy gaming! Best regards, Rakoo Team

user avatar
Jack-Of-Clubs badge
7/10

Although I haven’t had much luck with the live casino section the slots we’re very profitable had some big wins also the customer support is really nice and friendly i highly recommend this casino if your not allowed to play at toto or unibet what else is there to say

I did not have the chance to withdraw any money we”ll find out in the future how that works out. I haven’t had any issues or dislikes with this casino after all

Helpful () Message

Dear Customer, Thank you for sharing your experience with Rakoo Casino! We’re delighted to hear that you’ve enjoyed our slot games and had some big wins. It’s fantastic to know that our friendly and helpful customer support team made a positive impression on you—your recommendation truly means a lot to us! We appreciate your patience regarding withdrawals, and we’re confident the process will meet your expectations when the time comes. If you ever have questions or need assistance, our support team is always ready to help and ensure your experience remains seamless. Thank you again for your kind feedback. We’re here to provide an exceptional gaming experience and look forward to continuing to exceed your expectations! Best regards, Rakoo Team

user avatar
Pieterke badge
1/10

They payout for real have a lot games, you have sometime free spins and if you place a positive review they give you free spins, fast server. You can play 24/7.

Don't have heart for players don't react on mails, don't gamble here it's take you in money problems! Small bonuses you win nothing or small prices, I can't pay my hire now I lost 1800€ in 7 weeks no wins.

Helpful () Message

Dear Customer, Thank you for taking the time to share your feedback with us. We greatly value all comments, as they help us understand where we can improve and what we’re doing right. We’re happy to hear that you appreciate the variety of games we offer, the availability of free spins, and our reliable server that allows for uninterrupted gameplay 24/7. Your recognition of these aspects truly motivates us to continue delivering a great experience to our players. At the same time, we deeply regret to hear about your negative experiences and concerns. Please know that our priority is to create a safe and enjoyable gaming environment for all our players. We strive to respond to all inquiries in a timely manner, so we are sorry if you felt your emails were not addressed adequately. We’d love the opportunity to investigate this further. Please provide us with your account details so we can look into your case and resolve any issues promptly. Regarding your concern about losses and bonuses, we understand how frustrating it can be when luck doesn’t go your way. As a responsible gaming platform, we encourage all players to set limits on their gaming and only play within their means. If you would like assistance in managing your gaming habits, we offer tools like deposit limits, cool-off periods, and self-exclusion options. Please don’t hesitate to reach out if you’d like guidance on setting these up. Additionally, we always encourage our players to leave honest and genuine reviews. We occasionally remind players to share their experiences, as your feedback directly helps us improve and tailor our services to better meet your needs. Whether positive or negative, we appreciate your transparency—it’s essential for us to grow and evolve as a platform. Thank you once again for your feedback. If there’s anything we can do to make your experience better or address your concerns, please don’t hesitate to reach out. We’d love the chance to turn your experience into a more positive one. Best regards, Rakoo Support Team

user avatar
Gumen160415 badge
1/10

Nothing to like in this casino. Casino operates with fake games!! Not respecting the Responsible Gambling policy! There is nothing to like in this casino.

Just wonder all of the people who give positive feedback to this casino is probably the employees!!! Casino operates with fake games and not respecting responsible gambling!!! Stay away from this casino it’s 100 % SCAM.

Helpful ()

Dear Player, Thank you for sharing your feedback. We want to assure you that our games are fully licensed and verified for fairness. We operate with a strong commitment to Responsible Gambling policies and strive to create a safe, transparent gaming environment. If you experienced any issues, we encourage you to reach out to our support team so we can investigate further and address your concerns directly. We appreciate every review as it helps us improve. Best regards, Rakoo Team

user avatar
eldensb17 badge
8/10

Played here for a while. Good game selection, and different deposit options. I was not lucky enough, so I couldn`t say anything according to withdrawal process =(

Helpful ()

Dear Customer, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the variety of games and deposit options available at our platform. We strive to provide a diverse and enjoyable experience for all our players. We understand your concern regarding the withdrawal process. Please rest assured that our team is committed to ensuring smooth and efficient transactions for all our users. If you have any specific issues or require assistance with withdrawals, please do not hesitate to contact our support team directly. We are here to help and address any concerns you may have. Thank you for your understanding and for being a part of our community. Best regards, Rakoo Casino

user avatar
faberjarrett1 badge
10/10

In general it is a good casino and time-tested, it has everything you need: top games, top providers, lots of bonuses, tournaments, etc. Too bad there is no sports betting and the lottery is missing too!

Helpful ()

Dear Customer, Thank you for your insightful feedback. We are delighted to hear that you find our casino to be well-rounded and satisfying with a strong selection of games, providers, bonuses, and tournaments. Your positive comments are greatly appreciated. We also value your suggestions regarding sports betting and lottery options. While we currently do not offer these features, your feedback is valuable and will be taken into consideration as we continually strive to enhance our offerings. Thank you for your support and for being a valued member of our community. If you have any other suggestions or need further assistance, please feel free to reach out. Best regards, Rakoo Casino

user avatar
taylerben009 badge
10/10

Great casino with a great selection of games from all sorts of providers. Verification was fast, games also loaded quickly, withdrawal of winnings to the card was in about 15 minutes. All really cool!

Helpful ()

Dear Customer, Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our casino, particularly appreciating our diverse selection of games, efficient verification process, and swift withdrawal times. It’s our goal to provide a seamless and enjoyable experience for our players, and we’re delighted that we met your expectations. Thank you for taking the time to share your experience. If you have any further suggestions or need assistance, please do not hesitate to contact us. Best regards, Rakoo Casino

user avatar
Colinmc13 badge
1/10

There's nothing I can write that I can say I liked about the casino. I made a few deposits and the games are fine. The rtp is higher on pragmatics which is hard to find in alot of casinos lately. The terms and conditions are straightforward and not many games are restricted it seems.

This casino lost my deposit. I made 2, a few minutes apart. They credited one and I bounced off them for 2 days until they paid the second. They blamed me and the payment provider and then after 2 days without explanation offered to place the money in my account, the customer service was dismissive and derogatory. If they were any way decent I'd have been fine with a delay. They finally paid the deposit and at this stage I assume a manager had taken over. It went from full hostility to a sorry over the course of 2 emails. Such an experience. It's the first time in all my years that a casino misplaced or errored on a deposit. I laughed to myself that at least they saved me the effort of pushing the play button.
Overall the worst experience.

Helpful ()

Dear Customer, We sincerely apologize for the issues you experienced with your deposit. We understand how frustrating this must have been and assure you that we are taking steps to ensure it doesn't happen again. We value your feedback and are committed to improving our service. We hope you'll consider giving us another chance and update your review to reflect a more positive experience in the future. Best regards, The Rakoo Team

user avatar
kendalpauline badge
10/10

Cool casino with good bonuses and a huge set of games. Here I liked the fast registration and withdrawal of money. Loyalty program, tournaments with prizes and bonuses, it's all coolly done and the most important thing is that the casino allows you to win.

Helpful ()

Dear Customer, Thank you for your wonderful review! We are thrilled to hear that you enjoyed our wide selection of games, fast registration, and quick withdrawals. Our team works hard to provide a rewarding experience, and we're glad it shows. We look forward to continuing to offer you exciting bonuses, tournaments, and a great gaming environment. Best regards, The Rakoo Team

user avatar
Maria999 badge
10/10

The Casino has a bunch of different bonuses, promotions and tournaments, they create additional opportunities to win. I always participate in tournaments, and I have won cool prizes more than once.

Helpful ()

Dear Customer, We appreciate your feedback and are delighted to hear that you enjoy our bonuses, promotions, and tournaments. It's great to know that you've had success in our tournaments and found our offerings to be rewarding. We're committed to providing the best gaming experience, and we're glad to have you with us. Best regards, The Rakoo Team

user avatar

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