- Home to leading software providers
- They have a live chat facility
- Mobile friendly design
- UK Gambling License
- Live chat hours are limited
- Limited selection of video poker games
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Queenplay Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Queenplay Casino is an online casino where members can enjoy a catalogue of games that include video slots, table games, scratch cards and they have a live casino. Players also have plenty of variety when it comes to software providers thanks to the likes of Play’n GO, NetEnt and Red Tiger Gaming. The site supports multiple languages and members can open the casino instantly through a web browser or on the go. Queenplay Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.
Mobile Gaming
Players can also enjoy their favourite games on the go thanks to the mobile version of their site. There are loads of mobile games available and players won’t need to download an app. Their mobile casino can be enjoyed through most mobile browsers on devices that include tablets and smartphones.
Security and Fairness
When it comes to security the casino uses a high level of encryption to ensure players personal and financial transactions are always kept secure. The casino makes sure any sensitive data is always encrypted before being sent over their servers.
Their games are always monitored for fairness as they use a random number generator. Players can rest at ease that the games they play will always produce random results.
- E-Wallets 0-96 hours
- Bank Transfers 2-6 days
- Card Payments 2-6 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players can enjoy lots of different video slots here from some of the industries best performing software providers. The lobby is easy to use but the features are limited so players who know exactly which games they want to play may find it easier to use the search facility. Players can find any game almost instantly or they can just browse the lobby until they see something they like. Titles include the Gonzo’s Quest Slot, Book of Dead Slot, Twin Spin Slot, Black Mamba Slot and Mystic Wheel Slot.
There are plenty of table games too which includes lots of variations of blackjack and roulette. There’s cards games as well like Baccarat and players will be able to find tables that best suit their betting limits.
Those players who do prefer card games can try the casinos video poker games, which is somewhat limited compared to the other categories but does include the popular version of Jacks or Better.
Live Casino
They have a live casino which is open around the clock as well and is home to lots of different live table games such as Live Blackjack, Live Roulette and Live Baccarat. These games are hosted by real life dealers which can be both male and female to create a more live experience.
- +35622585000
Support
Anyone who needs help and assistance can contact the casinos customer support team. They have a live chat facility where customer service agents are available 7 days a week between the hours of 06:00 GMT and 23:00 GMT. Players can also email the casino or phone the casino should they need further assistance.
Complaints
Read the complaints other players have left for Queenplay Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
They have many providers and slots, which is actually good. Also they have an UK gambling license. The casino design also looks really good and is mobile friendly.
I played one game for a few hours and lost a lot on it, which is my own fault because its random. Then I asked the chat to look at my game history and they said that it was better to play an other game and recommended a slot. I searched for this slot, but found this slot was not even on their casino. So they recommend something they don't offer. In my eyes this is just ridiculous and means they are not willing to help the customers. After this they were very rude also. Bonuses doesn't exist after playing at this casino. they act like they do offer, but never received anything.
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Nothing at all so far. They took my £10 deposit instantly and then blocked me from the site with no explanation whatsoever. Contacted customer service who advised me to delete all cookies and cache which I did and still not gained access yet they still have my deposit money
They will take your money and block you from the site. Customer service is absolutely pointless. I have contacted them 7 times tonight and one reply. I did all as instructed and still not on my account yet they have taken the money from my bank account