Power Spins Casino

Item: Power Spins Casino
Rating: 1
Author: Irena D.

Power Spins Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 13 reviews

5.7/10

13 reviews

Complaint Response 12 complaints

3 days avg. 12 complaints

What we like

Instant-play available
Wide range of online slots
Mobile casino is an option
Secured with SSL encryption

What we don’t like

No live chat available
Somewhat limited number of table games
Live casino not available

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Power Spins Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.powerspins.com

Established

2017

Licences

Alderney Gambling Control Commission

Company

BGO Entertainment Limited

Affiliate Program

BGO Buddies

Languages

English

Casino Type

Instant Play, Mobile

Deposit Methods

Maestro, MasterCard, Neteller, Visa, Skrill

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Visa, Skrill

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

British pounds sterling

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playtech, NetEnt, IGT (WagerWorks), Barcrest Games

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

Email Support

[email protected]

FAQ Section

Suggest an edit

Power Spins Casino is an online casino with a wide array of online slots as well as casino games, running on the NetEnt, Playtech, IGT (WagerWorks), Barcrest Games, and other software platforms. Players can also access their favourite games by using compatible mobile devices or tablets. Power Spins Casino is licensed and regulated by the Alderney Gambling Control Commission and the UK Gambling Commission.

Restricted Countries and Territories

Residents of Spain, Italy, France, Afghanistan, the USA, Libya, Sierra Leona, Belgium, Greece, Germany, Israel, Turkey, Switzerland, Hong Kong, Denmark, Estonia, Bulgaria, Cyprus, Macau, Philippines, Singapore, Hungary, the UAE, Romania, Portugal, the Netherlands or Russia will not be able to place financial transactions, nor win any prizes at Power Spins Casino. To see the entire list of the restricted countries, check the casino’s Terms and Conditions section.

Mobile Gaming

Power Spins Casino strives to deliver an excellent gaming experience to their members, regardless of where they are playing from. The mobile casino is compatible with almost any iOS or Android device and does not require any app download.

Security and Fairness

At Power Spins Casino, they take security extremely seriously. They will endeavour to ensure that players’ personal information is stored as securely as possible, well within guidelines provided by the Data Protection Act and their gaming license.

Power Spins Casino has appointed eCOGRA as their Alternative Dispute Resolution (ADR) service provider. All players have free right of access to the ADR function.

Support

In an attempt to resolve any issues, players may contact Power Spins Casino Customer Support team by sending an email or by visiting the help page. In addition, there is a helpful FAQ section, where players will find answers to previously asked questions. Unfortunately, the casino does not offer the live chat option at the moment.

Virtual Gaming

The casino has a large focus on video slots. As Power Spins Casino is powered by some of the leading software providers, its offer includes the popular titles such as Aloha! Cluster Pays Slot, Drive: Multiplier Mayhem slot, Jungle Trouble Slot, Space Invaders slot, and Mr. Cashback Slot. In addition, players may find more releases including Golden Goddess Slot, Da Vinci Diamonds Slot and Rainbow Riches Slot.

Those looking for table games have a limited selection of games to choose from, at Power Spins Casino.

There are several variants of roulette, blackjack and baccarat, including European Roulette, American Roulette, Blackjack Switch and Baccarat.

Complaints

Read the complaints other players have left for Power Spins Casino. Learn more about complaints.

Show all complaints

Submit complaint

Not paying winnings or refunding deposit

I self excluded from bgo after xmass.after losing alot on money so on fri 2nd Feb I came into money again and looked up non wagering sites and came across power spins casino so I joined and deposited over £250 pound in my session playing and won £3000 pound so I withdrew it .then on sat 3rd Feb I went onto my account again to find I couldn't get into it I rang up customer services and they told me they was bgo sister site which I didn't know as my eye s struggle seing small print and that the self exclusion also goes for power spins casino. I then had a email from customer services telling me they wasn't paying out my winnings or giving me a refund as I broke the rules .thet told me the computer didn't pick it up wen I signed up but wen staff started work they spotted i was exclude but taken £250 pound of my money in deposit and not refunding me or paying my winnings .I was totally unaware that they was run by the same company as I carry read small printed writing .now I'm out of pocket and being ignored by customer service saying they wasn't paying anything I think it wrong how they take my money one nite then exclude me from there sister site b4 my withdrawal or refund was made .I've spent a good few thousand gambling with bgo and had enough of loosing so that's why I self exclude myself .I felt lucky on fri so thought I'd try another site see if i was lucky but then finding out they took my money deposit I did and nothing even tho I won £3000 and requested the withdrawal. Is there anything I can do to get a compromise with them to get my money or sum money back ??? Thanks ric

Resolved

£250

Closed my account and confiscated deposits/winnings

I signed up to powerspins on 11/4 and took advantage of the 200% welcome offer , no luck with the bonus so I deposited again this time taking no bonus I managed to get my balance above £300 and decided it's time to cashout . A few days later I get an email saying that my account has been closed and all funds have been confiscated due to a duplicate account . I only have one powerspins account but apparently This is to do with a bgo which is self excluded from years ago and bcoz I have had a bgo that is excluded and a powerspins the accounts have been closed and powerspins are refusing to pay the winnings or even refund the deposits. So I basically deposited twice into powerspins 2x £50 and was allowed to play up until the point of cashing out . I could have easily lost a lot on this site having no chance of any return, that's the most annoying part for me and I'm thankful it was only two deposits before I made a withdrawal request . I'm happy to provide any other details required Can you please look into this askgamblers

Resolved

Deposit money unfairly confiscated!

This website confiscated my whole deposit without any notice. There was absolutely no way to reach them except of emails, which they responded days later, saying that I had an account previously with a site named BGO which I was self excluded from months ago, so they confiscated my whole deposit, none of which was from winnings but my own money. This is absolutely unacceptable shady business. I'm demanding my deposit back and not going to stop until something gets done to stop shady services like this. I checked out other reviews on other site, and many people are having the same issues. We can't let this happen. They are making a big profit out of unsuspecting formal BGO costumers' confiscated money!!!

Resolved

£100

Temporarily locked my account and now wont reply to emails

About 1 week ago i decided to play at powerspins casino , after my first couple of sessions i decided this casino is not for me so i sent support and email asking how to close my account .. 3 days went by and i received no reply from the casino .. So i deceided to give it another go depoisting and winning around £1000 , i deceided to hit withdrawal but it wouldnt allow me to do so . So i sent and email to support asking how do i withdraw then i logged out . Within 10 mins i received and email saying my account has been temporary locked. To close account please send through DOB and postcode .. I immediately sent back leave account open and please remove the temporary lock on my account . I have sent email after email after email and nothing comes back . Ive sent emails to BGO and talked to BGO live chat but they refuse to discuss any powerspins account .. I just want my account lock removed so i can play some more .

Rejected

Account closed & money confiscated due to previous Self-Exclusion with BGO, refused to refund deposits

I joined the new site powerspins. I deposited a total of £140. I withdrew money and the next day i went on i was unable to log in. I emailed and they explained that it was a BGO site which i was unaware of. As i self excluded from BGO they have said they have confiscated my money. I understand winnings being confiscated but a refund of deposit would be required as i was unaware of it being a BGO site. I deposited 7 x£20

Resolved

£140

Closed my account and won't refund what I have in my account

I joined power spins casino last week, I made 3 subsequent deposits, I was playing on the site the day after joining when out of the blue the system logged me out, I tried to sign in and it then said to reset my password which I did but it still wouldn't let me log in. I contacted support through email as they don't have live support or telephone number, I received an email around 24 hours later telling me as I had a previous account with bgo bingo and had self excluded from it around 6 months ago and power spins are part of bgo that I wasn't allowed to open the account as I was breaching the conditions! I was unaware they were connected and the fact that they allowed me to set up an account and make 3 deposits I think they are in the wrong and not me, they said they had closed my account and any money in my account would be confiscated, I had around £70 cash in my account. I feel let down by this site as they shouldn't have allowed me to open the account, and make deposits and I was unaware there was any connections with the other site, that can close my account but they have no right to keep my money as they allowed me to make deposits, can you please help with this

Resolved

Cannot withdraw my funds

I created an account and got the 50 free spins package without depositing with which I made myself the starting 15£ and after a alot of time spent on one slot machine I got to 40£. After that I deposited the minimum deposit of 10£ (beacue you HAVE to deposit before you can withdraw) and I wanted to withdraw the 40£ of CASH not BONUS ( your bonus transforms into withdrawable cash only after you wager the beginning amount by 35x , so in my case it was 15£ x 35 = 520£ which I had completed). But every single time ( I've tried a dozen times at this point) I try to press the WITHDRAW button I get a 'Transaction failed' error with the following text "We are sorry, but your withdrawal request could not be completed at this time. Please contact support for further assistance." (Keep in mind I have tried this on 3 different days so far and on random times throught the day) After that I obviously contacted the support via the help section they have on their page, but I still haven't gotten a reply from ANYONE regarding my problem... I have also attached an image of the problem window. This casino looks very polished but since it doesn't let you withdraw I cannot recommend it no anybody. If I get any further updates that could change my view on this site, I'll be sure to make an updated post about it.

Resolved

£40

Refusing to pay my winnings, refusing to explain why

I've recently signed up to powerspins.com and received a %100 percent deposit bonus. I deposited £30 and played through the wagering requirements. Eventually I cashed out £650 and while waiting for my funds to be processed I send all the correct documents which were excepted and verified by staff member Tony. Soon after this £620 went missing from my winnings and £30 was placed back Into my account? I've emailed numerous times without any explanation back. I've never had a Bgo account and understand that funds can be denied if I have previously been excluded from one of there sites. I did however self exclusion(time out) from powerspins for 1 week due to the temptation of reverse withdrawal and genuinely wanting to take a small break. I don't know how to take this any further. I feel sick that this has happened..with no explanation or reason. Powerspins have made a mistake. The exclusion is only temporary. Please can anyone give me advice on how to explain this to them and get my winnings back!

Resolved

£190

Dubious practice

I had an email advertising a new casino "powerspins' so i thought i would give it a try. I deposited £35 and played a while during the night and luckily won £470. The casino looked very nicely laid out and it was an enjoyable experience. The next day i logged in again and was met by a message saying that my account had been temporarily suspended but no reason given. I sent an email to powerspins support (answered 3 days later). There reason for suspending my account was that i had 'duplicate accounts' which was against their T&C's. While being 100% sure that i had never played at Powerspins, it turns out that i had played at BGO casino a few years ago that i had closed. So in short, because i had played at BGO a few years ago, they where now suspending my account at Powerspins, confiscating my winnings and keeping my deposit. __ If this sounds quite silly, then the Gaming Commission, the NW Trading Standards and myself as a Lawyer who specialises in Consumer & Commercial Trading Law agrees with you____ After reading the reviews on the likes of Trustpilot where the BGO group has barely 1 out of 10 and reading the endless nightmare stories, it evolves a common complaint of BGO suspending accounts in Powerspins if the player has had an old BGO account. The worrying further note is that they seem to be doing it only to accounts that show winnings and not losses. Imagine if Nektan, MT SecureTrada or any other group did that with their many 100's of group casinos. They would not exist for very long. As other similar compliants about BGO have said here, THEY sent ME an invitation to play powerspins under a "brand new casino offerring". As for keeping deposits, I have some knowledge of this activity as i mentioned above and for a number of years i was a gaming regulation inspector and although it is not illegal to keep deposits, it is generally advised that casinos DO refund deposits out of a moral stance. Casinos that keep deposits in cases like this and others we generally advised to stay clear as it shows a degree of negative customer care and 'sharp practice' With all the common themed complaints about BGO, i firmly believe that they should now be classed as a Rogue Casino Group.

Resolved

£470

Game glitches, account not reachable, balance reset to 0

Hello, I every time come to askgamblers site to check newest casino with good games, so this time i found Power Spins Casino, and because i always trust askgamblers site so i go on to sign up page, and when i put my info and sign up then i got this notice (Email address is already in use or you may already have an account with our sister site bgo? Reset Your Password) So i chose Reset Password, and they sent me an email with new password, then i open my account and i deposit total of 1500e, and i don't accept any bonus, and after hours of playing i found that games is hanging and many times of error while playing games, so i chose to withdrawal my money (my deposit plus some winning) and i go to withdrawal page and i try to withdrawal, then i got another error notice (we are sorry, but your withdrawal request could not be completed at this time, please contact support) after that i try to contact them through contact form because they not have email or phone or chat, and i sent them all my documents, second day no answer, so i contact again, but no answer, then i go to bgo.com and contacted them through live chat, 4 hours waiting but no answer, i sent bgo.com email but no answer, in the end i have been 5 days everyday sent like 3 emails and contact form and many hours waiting on live chat but no answer, in 3rd day they sent email that i should verify my account (i guess its auto email because they not answer any of my emails) so i sent my document again 4 times for both sites, and in this 5 days i continue playing and my money total is between 1000-2000e, and i try to keep my credit between this amount until they answer me, and i play in this 5 days with more than 30,000e because i have played many hours and from 1e to 10e per one spin, i keep playing my favorite game (AGE OF THE GODS) and all this days i got many error in the game, many times it replay same spin and bring same featured, but i was not mind because i know that the site have many errors, but in day 4 i found out that when the game replay same spin with same featured it also take money from my credit, so if i play with 1e per spin, and its replay 10 times so it will cost me 10e for one spin, i have recorded video for that, this make me lose really many thawthand, another problem also i have won the power jackpot which start with 400e and grow to max of 500e, and i was playing with 2e for spin, but win i won they give me only 200e and little more, so jackpot start with 400e and wen i won its 200e, and in day 4 while recording because i start to recording after i see all this problems and i saw some complain on askgamblers, so i start to feel untrusted for this site, then while im recording site goes under maintenance without any worming, and my money was 1500e, i go to bgo.com also under maintenance, so i sent them last email and i said this is my last email to you before making complain on askgamblers site, and i decide to not play again until i see what will happen, and some hours ago i check my email and i see that they have verify my account and i can withdrawal (also auto message because no answer for my emails) anyway, i was so happy and i open my account to withdrawal to see that my credit is €0.14 really i don't know what to say. So, Game has faulty count and takes a lot of money from me by wrong, check account. Jackpot is over 400e and they give me only 200e, you can check in my account. 1500e has taken from my account, you can check my account. Plus errors everywhere and no answer and no withdrawal work and site under maintenances. Most of this things i have an screen shot and video record, and here is The reference number for my enquiry is: 00374529, 00374367, 00374065, 00375397, 00375440, 00376328, 00376329, Videos can't upload, please tell me how to send it to you. Please help me to got my right back from them. Thank you

Resolved

€900

Power Spins Casino Complaint Stats

Resolved 11 / 11

Avg. Amount $462

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

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Player Rating

5.7/10 ● 13 reviews

Top reviews from our players

blondie

9 years ago

8/10

Power Spins is a casino I noticed around two weeks ago after I saw them on new casinos list on askgamblers. Immediately I saw that they had 50 free spins sign up bonus and providers like Netent, Playtech and few others, so without any doubt I visited their page. I tried to register there and I noticed that my email showed as invalid and a message came up saying that maybe I have an account with BGO casino, which is their sister site and in that case I could log in with my BGO details. I do indeed have an account there but I haven’t used it for ages. I tried to log in but without any luck, so then I tried to change my password at bgo but I never got any email from them.

Unfortunately Power Spins casino doesn’t have live support so I decided to write them an email regarding the sister site, registration and whether I would be eligible for the free spins. I wrote them on a weekday and checked my email the next day- no answer. It took them nearly 3 days to get back to me, which to be honest was very upsetting. Luckily they answered that I was eligible to play there and if I would reset my details at bgo and login there, I would be eligible for their welcome bonus package too. So finally I had some good news.

I tried a couple of passwords and finally it worked and I got logged in into Power Spins casino. Then I went to promotions page and saw that the 50 free spins could be played on any of 4 games from which I decided to choose Drive slot. I really like Drive slot because of the multipliers and bonus round. After I loaded the game, I truly had the 50 free spins available. That was great since they have no live support to help me in case I didn’t have them. I didn’t get any bonus round yet still I ended up with 9 pound win from them. Then I tried to load Twin Spin but it crashed, tried again and it repeated. So I decided to go back to Drive slot and played it until I lost all balance since small wins came up from time to time but I was unable to trigger any free spins round.

Overall I had a good time at Power Spins casino and one thing I can say is that they have generous promotions and very nice game selection, but they definitely need to add live support as for me that is a very important factor, when choosing a casino. Other than that I think they are good.

TeaHugger

9 years ago

8/10

Powerspins is operated and run by there main site 'BGO' entertainment limited. Which happens to be there newly established sister site of 2017. Licensed by Alderney Gaming Commission and UK Gambling Commission.

My experience has been fantastic, I deposited £60 unfortunately forgetting the 200% was upto £50 however that didn't matter too much, Nothing came from the bonus, but still received a generous 100%. I decided to make another small deposit of £40, happened to strike lucky with a few nice hits, kept me wanting to play, unfortunately didn't win again. Third deposit, I did £100, I decided to keep the train rolling, then out of nowhere I got very fortunate, was a great day on "Powerspins". spent overall £200 and cashed out £10,000. which was a total profit of £9800. generally a great end to the day, week and month ahead. will be definitely returning to play BGO after sometime.

Fast withdrawals 24 - 48 hours depending on the amount. Anything over 5k can take an extra day due to cash out restrictions - maximum of £5,000/£25,000/£100,000 per Day/Week/Month.

Welcome Bonus - Generic 35x 200% upto £50, Not bad for low rollers like myself but high rollers will take some time to complete wagering requirements. Please be aware there are "Excluded Games" so please read the T&C's on the site.

Great selection of slots with over 370+ including, Playtech, NetEnt, IGT etc.

This could be a very good casino however BGO needs to do some work on there communication efforts. BGO has Livechat while Powerspins does not, It can be very frustrating for people who need to get in contact and sort out any issues they have from complaints to verifying there account. standard 48 hour email support is not enough. needs to be more work on this immediately not mention no phone support which is really disappointing.

Overall a good casino, with some minor improvements needed, They could be a great casino. However I would totally recommend them to friends and anyone looking to have a good time.

katemak

9 years ago

7/10

Established this year 2017, sister casino to BGO Casino with 2 great casino licence such as Alderney Gambling Control Commission, UK Gambling Commission, unfortunately with only 3 casino software as Playtech, NetEnt, IGT (WagerWorks), Barcrest Games but still decent casino with excellent welcome bonus of 50 free spins where the player can choose form 4 different games to be played.

When I was trying to open my account there I got message I couldn't just because I had account to their sister casino BGO but I guess that wasn't so bad, because I need to use the same general info or user and password I was using at BGO casino which I still got the welcome bonus of 50 free spin, with nice wagering requirement of X 35

From those 4 eligible games I choose to play Drive: Multiplier Mayhem Slot which I think its a pretty decent slot where you can get decent wins and nice game so you can wager a bonus. From those free spins I got the free spins feature in the last 50 spin and had 15. 60 euros on my account as a bonus money so I can play and of course wager that bonus.

Continue to play but my balance start to go downhill so tried to play my favorite slot Piggy Riches. At the beginning my balance went up to 52 euros so I was thinking I was on good way to wager that bonus. Unfortunately my balance went to zero since Piggy Riches completely changed and eat all my balance.

As I remember they were having some free spins promotion as deposit at least 10 and you'll get 50 free spins but I believe they were divided in several days, so not so great deposit offer as I thought. But several days ago they send me an email where they are offering 100% match bonus with 50 free spins on top.

I like this casino will play here again, but the most annoying thing about BFO and Powerspins casino is that they dont have live chat support and even if BGO has it you never get in touch with them so you need to send them an email and you'll get response in 48 hours and that is really annoying. If I have some troubles or questions I want to be answered right away not to wait 2 days to get some answer, you need to change that asap.