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Pocket Casino.EU

6.4
CasinoRank
5.3
Player rating 3 reviews
Complaint response 4 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Accepts players from many countries all over the world
  • Designed for both mobile and desktop players
  • Completely instant-play
  • Features good range of slots from multiple platforms
  • Offers a real live dealer casino
  • Live chat support available 24/7 for instant assistance
  • Secured with SSL encryption
  • Proven fair by independent audits
What we don’t like
  • Unavailable to residents of Bulgaria, Finland, Ireland, Serbia, and more
  • Somewhat limited range of virtual table games
  • No phone support
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English

Established

2014

Licences

Malta Gaming Authority, UK Gambling Commission

Affiliate Program

Casino Type

Instant Play, Mobile

Deposit Methods

Discover, MasterCard, Neteller, Paysafecard, Ukash, Visa, Skrill, Pay by Phone

Currencies

Euros, British pounds sterling, US dollars

Withdrawal Methods

Bank Wire Transfer, Cheque, MasterCard, Neteller, Visa, Skrill

Withdrawal Times

EWallets: 24 hours
Bank Transfers: 4-10 days
Cheques: 5-28 days
Card Payments: 6 days
Pending Time: 24-48 hours

Withdrawal Limit

EUR/USD/GBP 3,000 per week, EUR/USD/GBP 6,000 per month

Software

Games Global, NetEnt, NextGen Gaming, 1x2Games, Thunderkick, Eyecon

RTP

Not stated

Live Chat

Contact

Support Mail Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Pocket Casino is an online casino designed to give players casino entertainment no matter where the day takes them. It features all the most popular Microgaming, NetEnt, Thunderkick Games, NextGen Gaming, and 1x2Gaming slots, along with several other casino games, including a live casino. The casino also provides players with live chat support 7 days a week. Pocket Casino is licensed by the UK and Malta.

Restricted Countries and Territories

Unfortunately, Pocket Casino does not accept players who reside in Bulgaria, Denmark, Estonia, Finland, France, Ireland, Romania, Serbia, Spain, the US, or any of the other restricted countries listed in our casino details section.

Virtual Games

Players at Pocket Casino can choose from several different kinds of games, but slot lovers definitely have the most choices. The casino features many of the top titles from Microgaming, NextGen Gaming, and 1x2Gaming in one convenient place. These games include Thunderstruck 2 slot, 1429 Uncharted Seas slot, 5 Knights slot, Yggdrasil The Tree of Life slot, Big Kahuna slot, and many others.

Pocket Casino’s selection of virtual table games is available to both desktop and mobile players, especially for those who enjoy a diverse range of Blackjack and Roulette games. Unfortunately, the only other table games offered at this time are Triple Pocket Hold’em Poker and Six Shooter.

Video poker players have a fair selection to choose from as well. These include Deuces Wild, Double Bonus Poker, Aces and Eights, Louisiana Double, and Jacks or Better. All of the games are traditional single-hand titles.

Scratch cards are also available at Pocket Casino, along with several other instant-win games like Keno, Spingo, and Four by Four.

Live Games

Players at Pocket Casino can access Microgaming’s suite of live table games on their desktop or laptop. These highly professional games are perfect for players who want the elegant pace of a real table game. Players can choose from Live Multiplayer Blackjack as well as single-player and multi-player versions of Live Baccarat and Live Roulette.

Mobile Gaming

Of course, Pocket Casino is designed to be played on virtually all mobile devices. This includes iOS, Android, and Windows Phone smartphones and tablets. No app download is needed since the website itself is powered by mobile-friendly HTML5.

Support

Pocket Casino ensures that players never have to wait long to help thanks to its live chat service. This allows players to get instant assistance available 24/7. Agents can typically answer a question or begin resolving a problem within minutes. Players also have the option of filling out a contact form and waiting for an email reply if they prefer.

Security and Fairness

Players can rest assured that their personal and financial details are secure at Pocket Casino. That’s because the site uses SSL encryption everywhere, preventing anyone from being able to read sensitive information sent for any purpose.

Pocket Casino is powered exclusively by reputable software platforms, all of which have been rigorously audited over the years by independent agencies. The casino even features payout percentages for all of its games, allowing players to make an informed decision about what to play.

Player Reviews

5.3
3 reviews
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julio.botsford12
3 years ago
8

Aside from their wide range of gaming options, Pocket Casino.EU also have the most generous casino bonuses available. Not to mention, their games are playable on both desktop and mobile devices. Also, if you are a fan of slot games, Pocket Casino.EU is the best place for you. They have unique and exciting slot games you can find.

Personally, the only thing I don't like about Pocket Casino.EU is their user interface. I find it too simple yet confusing. It took me some time to be familiar with how the site works. Some of the games are also a bit challenging to find. If they do change this, I think their site can be one of the best casino sites ever.

raverbabe
8 years ago
6

ProgressPlay have launched a quite unreal number of new casinos over the past 12 to 18 months and currently have one of the largest rosters of different brands of any casino group I can think of. As with most of these groups though the vast majority of these brands are really quite similar in terms of the games and service on offer so if you already play at a different casino within this group the only real reason to sign up with Pocket Casino is probably to take advantage of their welcome bonus promotions.

The welcome package is three 100% deposit matches which is reasonably generous although each one does come with 50x wagering. The 50x is on the bonus amount only though making this a reasonably attractive offer at least in comparison with all of the casinos now insisting on tying your deposited funds into the wager requirement as well.

Being called Pocket Casino I expected the mobile offering here to be of excellent quality but just like the main website I found it to be really quite average. The layout and design seems quite dated despite the fact this is a relatively new casino having been launched less than two years ago and I wouldn't even say that this is the best mobile casino in the ProgressPlay group, which is a little disappointing.

Game selection isn't fantastic either although most of the top tier Microgaming and NetEnt slots are present which will probably be enough to satisfy a large number of players. I would have liked to see a couple of the newer developers such as Play N Go on offer and although Thunderkick is listed as being present here at AskGamblers many of the Thunderkick games I have been enjoying lately are still in the process of being added to the site according to the live support - no timescale was given however.

Pocket Casino strikes me as being something of a work in progress and could be much better in pretty much every area!

Message
fb_203102793392258
9 years ago
2

Big arrangement of Games, their website looks clean. The only reason I am giving 2 stars is because they have a big game selection.

They have horrible costumer support, VERY SLOW answer times on live chat, and their withdrawing button DOES NOT WORK, thus not allowing you to withdraw your money. They are THIEVES and will not help you.

Message
Pocket Casino.EU
9 years ago

Hi Huy,

We feel terrible about your experience at our casino and wish to make it up to you. Can you please provide me with some more information regarding the problem you faced? Our withdrawal button is always a main focus and it may have been your ad-blocker or any other system preventing it from initiating the withdrawal process.

Our support is ready for you at any time and I can check why they responded slower than usual if you provide me with additional information. This may have been a busy time or perhaps maintenance was being carried out.

If you can provide me with more information by sending me a message or contacting live chat I would be happy to be of service.

Kind regards,

Noel

Welcome Bonus

Pocket Casino.eu: 50 Bonus Spins on Book of Dead Slot, 1st Deposit Bonus

18+. Terms and Conditions apply. New players only. BeGambleAware.org. Wagering occurs from real balance first. 50X wagering the bonus or any winnings generated from free spins. Contribution may vary per game. Available on selected games only. The wagering requirement is calculated on bonus bets only. Bonus is valid for 30 days / Free spins valid for 7 days from issue. Max conversion: 3 times the bonus amount or from free spins: £/$/€20. Full Terms apply. Full Terms apply. Show all bonuses

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Pocket Casino.EU Complaints

  • resolved

    0 of 1

  • avg response

    4 days

  • avg complaint life

    7 days

  • avg amount

    23 USD