Page 13 – Player Reviews for PlayOJO Casino

Won't let me withdraw the £18.42 in my account, despite allowing people to deposit this amount. The site claims there's 'no sneaky wagering requirements' yet there is this sneaky minimum withdrawal amount that they don't advertise at all. There is no reason for this at all, and customer service was completely useless on the matter. Will never use this site again unless they decide to allow me to actually withdraw my own money.

Terrible payouts, and since been made a A lister it's got worse, £600 in week and nothing. Honestly keep clear. And if ojo wants to see for themselves user name is linziash

Good amounts of games
And a good with wager free freespinns

The support dosent have any information
The support cant contact the department of finance
They dosent have 24 h max as withdrawl time everytime its have been taken much more then 24 h like now on 40 h and stil waiting.
The false advertise in emails and information.

The array of different games,. The graphics are good.

I dislike the lack of customer service and the amount of excuses given when asked a very simple question. I made a withdrawal request on 8/11/2018 from Playojo. The request was marked as pending, which is the usual state for a new withdrawal, but it is still pending after 2 days. I have contacted live chat on 3 occasions and have been fobbed off with various excuses and am still no further forward in the matter. I have emailed customer service 2 times and received no reply at all. The customer service level has been far from helpful and i am still no further forward in knowing if or when i will receive my withdrawal.

Lots of games a good selection..
Easy to navigate...

First thing is joining the site.
When I joined I read what they offered. What I read was join our site and get 1 free spin for every 1 pound you deposit..
Now the way I took that was you will receive a one pound spin for every one pound you deposit.. Not so the value is 10p for every 1pound you deposit.. Be wary off this..

Next is roulette this is the only game I have played so the only one I can review.. European roulette pro.. When you stake a bet and hit spin the ball constantly starts to fall between 11 and 30.. Now that may be OK but if you have bet on 11 you gotta hope it will do a complete spin when the ball has started to land.. It could land 3 numbers up from 11 or it could land 20 numbers up.. There's no anticipation that it may land in the section you have bet on.. I found myself betting and hitting fast/quick spin because you have no idea where it's gonna land.. I would be in no rush to play it again..

Next is there support..
OMG your days waiting on a response and if you are lucky to get one you have to wait another 3 days for a update..
All in all if there support was better and there joining bonus was better it would be not so bad!!!

Allow fraud on this site. My computer was hacked and someone set up an account in my name and had fun with my bank account.

Play ojo is not interested at all. Refuses to look into matter
Does not ensure accounts are verified.

Scammers

What is there to like? Nothing. Willingly allows fraudsters.

I do love PlayOJO, it's honest and very easy. One of the best things is that they have merkur games which are my favorites. Also that I get money while I play that I can trasforme to real wager free money - two thumps up for this casino!

The only thing that I don't like is that they don't have novomatic games. Also that you can't save bonuses on the site. Sometimes I have problems with games, I try to click it down but I can't... not a big problem though :)

Good selection of games and the staff are all lovely. Also fast payouts when I withdraw.

Takes days for someone to respond to an email. Also I dislike the fact that when I first joined I used to have good rewards all the time. The higher the level I have got I've noticed not so many rewards. Maybe get one reward every few months. I had much more rewards at level 1.

When first registering on this site everything seemed good. Lots of bonus spins ect. with no wagering requirements. Have made a few withdrawals which went fine with no problems.

However, After reaching level 20 I noticed my non winning spins increasing ten fold. For example at the earlier levels I'd get a winning spin every 5th spin on average even if it was lower than your stake but now that I'm over level 20 I can play 20 spins and only get 1 winning spin which usually is lower than your stake. I find that bonuses or free spins rarley ever come in now. I've also had issues with games like screen going black during spin and when I leave a game because I haven't had a win for a while the site asks me to sign back in. Got to wonder if I was actually connected to their servers. I've contacted their support team a few times about the issues but no one ever replied to me. In my opinion if your going to use this site stop playing before you reach level 20. Like I said, everything was good until I got level 20.

I think it is a Good casino.

No wagering requirements.

Do win money unlike some other sites.

Lots of games and live chat are helpful.

My VIP status was taken away from me for no reason and they had no answer as to why.

Withdrawals should be processed straight away and not be able to cancel.

OJO wheels come once in a blue moon once levels get higher.

This my 2nd review, the 1st being about a year ago, so having given the site a good run in, here's an update.

The range / variety of slots is good.
I like that you can search not only by name, but also game provider & other criteria.
I like the fact there are no play through / wagering requirements criteria on bonuses / rewards.
The layout is easy to use & navigate.
The deposit / withdrawal methods are most than enough to suit most.

As I said above, this my 2nd review, the 1st being about a year ago, so having given the site a good run in, here's an update.

Withdrawal processes are often slow & exceed the time promised, especially at weekends, where in all honesty is you make a withdrawal on a Friday or Saturday don't expect it to be in your account until the Monday, which in all honest if you use a method such as Paypal is ridiculous, as other online casinos ( No names mentioned ) process these within a couple of hours max, & in most cases within 5 to 10 minutes.
Customer service is fair at best, to be honest some are really good & try genuinely to help, but others seem to read from a script.
I have had to contact them many times, usually over late payments, but more recently over bonuses / kickers not being credited.

They don't seem to have staff online 24/7 which they should have in all honesty as the site operates 24/7 to allow you to add deposits, so if that is the case then staff should be available at all times.
The "Kickers"/ bonuses are ok & I know I said above no wagering requirements, but most are geared up to "Reel Spinoff Tournaments" which I never use, & are at best hard to win when a player does use.
They do offer free spin bonuses of upto 175 odd spins, for usually £75. - to - £100 deposits, but again they are always valued at the lowest 10p per spin amount & on average, doing a study & keeping tags pay about 50% of the stake, so if you get a high amount of say 175 free spins for a £75 deposit, in effect you get £17.50 worth of free spins paying out £8.75 on average overall, so no really that good.

Then there is the "Wheel Spin" & moving up "Levels" which Ojo promote highly, but in reality it's not good, when you join you get a spin on the wheel nearly every level you move up & then every other level, but once I passed level 20 - on level 29 now, I have had not a single free wheel spin, & when I questioned customer services about this & asked them for an accurate list of what levels you did get a wheel spin for they could not answer.
Plus there are also 3 wheels, one with guaranteed winning spins ( Usually hits 5 ) but goes up to I think 15 maybe 20, but the other 2 wheels, have losing skull & crossbones on them along with higher spins that can be awarded, but not guaranteed to hit & again when you do get the spins on the wheel it's usually at the lowest amount, but occasionally 50p &in a year of playing I have never had any amount above that & the spins are on fixed games of Ojo's choice & not on what games(s) I want to play them on, which is the most annoying thing of all, as if I am playing say Rainbow Riches I don't want free spins on a game I would never normally & probably never would choose to play on.

So come on Ojo, you are doing some good things, but you could do more, look at the other reviews on here & other sites & most relate to withdrawal times, you really need to up your game with that issue.
Offer better kickers with free spins on slots of a players choice & get rid of or decrease them on tournaments & reel spin offs, & get the act together with the wheel spins, you should be offering players a spin off the wheel for every level progressed & not as in my case now 9 levels without one, that's very poor.

Good casino many slots to play.
Good with no bonus or wagering so u cant get in a trap if u bet to much with bonus money etc.
Fast withdrawls both mine before 24h. If ur dokuments are correct.
Good livesupport some waiting but its okay for me max 5mins.

Could have lightning roulette
some more slots from Fragmatic and amatic.
If a document is not accepted should tell in an email to you what to re do.
Support email takes forever to answer so I just used live chat after and it worked good.

- Good Games
- Modern and fresh design
- Good bonus offers

- Holding back the money as long as they can. This happend to me also at AHTI Games (both are the same)
- Explaining the situation with lots of winnings from other players.
- Can't withdrawal higher than 5,000 Euro. Chat says 10k each day
- As a VIP your withdrawal should be done within 11 hours. This happend NOT a single time for me. You have to wait ages
- Chat says also that withdrawals over the weekend will be processed. I have never ever get a withdrawal over the weekend. This happend several times to me. Also at AHTI Games.
- Chat always says they will handle it with high priority. Its so frustrating and disappointing when you win some money and they do everything to hold the money back
- Very bad website programming
- I stuck 2 times in the Game "Fish Party" and I couldnt get out of the game. Always "resuming Fish Party" and I was thrown back in the game. Had to contact the chat so they kill my session. They told me that I have to click on the X to quit the game. What do they think I have done?

A lot of fun and popular games.

You Will not get your money without a LOT of e-mailing (but they do not respond) and you cant get in contact by their catastrophal chat. So I think that this casino is a bluff, and I would NOT recommend anyone to deposit a coin there.

Plenty of games and no wagering is great, but not so great if you cant get your money

Do whatever they can to not payout what they owe you, requesting you send different id every single time you try and withdraw, customer service just awful, never been so annoyed and frustrated with a company before

Lots of games to choose from. Nice daily deposit bonuses. Good free spins although wager free these are 10p mainly

Very poor customer service, taking up to a week to respond to email queries if they respond at all. Spent a lot of my time trying to contact them and in the end self excluded as why should I chase up un- credited bonuses. They also refused to contact game provider when I asked them as game didn't pay... it was a £200 win aswell... disgraceful... avoid

I like the cashback boosts etc with no wagering. And good variety of games

Slow cashout so far but I am a new customer with only 1 deposit and withdrawing a large amount. Hopefully future cashout will be faster.

Very slow and agonizing live chat service.

Yeah won 10 cent with the free spins, great!!!
Deposited 20 euro's. Normally 20 euro bonus, here I have 10 cent extra.
Okey, blackjack 20 euro...yes, I have 20!Dealer 21 great!!!
First time here and it was top!

Good site. Good variety games and good jackpot games

No response on emails. No response on chat, poor withdrawal times. Still waiting on mine 2days later

No waging requirements, good offers and good games

Games are slow to load. Got told 11 hours on pending for my withdrawal. Yet it’s still there pending. Constantly cut off from chat when talking to customer service.

Good games, great fun, nice website and that's all...

Fast payouts are not fast average payout to Neteller is 3 days. Emails not getting answered, the last one took 5 days. No true support even if you get to customer service all go with the script and when questioned about the processing of payout they just repetitive about what needs to be checked etc. I have expected better than that. Sorry but prefer fewer games but great support. That was my last play with you.

Good range of games and no waging requirements on winnings from bonuses

I think that if they are going to promote fast payments, then before they take your money the casino should verify who you are.
Instead you let me play £100 spins and happily taken from me £800 and then make me wait an extra day for verification. Never replied to my emails and when I got to live chat I was utterly shocked by Abby telling me to send a PDF version of my online banking so they could verify me( I was having trouble getting proof of address in this age of paperless bills)
I will continue to play and test their withdrawal system again and if it fails move back to other casinos

Good games and no wagering requirements on any of there bonuses.

Very slow pay out times especially when this sight seems to promote fast pay outs it’s a very slow process compared with other online casinos and very frustrating. It also seems impossible to speak with anyone at customer services via phone you can only speak via the chat which is difficult to get through you have very long waiting times then it seems to log you out before your connected so have to start and wait all over again, very annoying.

Fantasticly fun layout, great deal of free spins, and that is it

Verification process. Took over a week, and probably even more if I did not react, and said that I did not want to play there. Non existing support, waiting in Que to chat for 1 hour- managed to get through 2, 3 times. Mailes are not answered, still waiting for some mails I sent. Anyway, pretty scary experience. I am done there.

Fun casino, gives wager free cash and freespins which is great, support seems nice.

Site a little slow, games a little laggy especially games from Netent. And to the point that I dislike the most with casinos and I think its very important to most players, withdrawal. I think they are stalling my withdrawal with purpose, since a had cancel a withdrawal in the past and played it away. I made a withdrawal request on early saturday, contacted support sunday morning and they confirmed everything seems fine and I should expect the money on my ewallet very soon. A few hours went, everything was not fine, I had to verify my account again. Ok,I had to upload new ID, only that, yeah. A few hours later they suddenly needed proof of adress, well, why did you not tell me earlier, but ok, I sent them without delay. Got onto chat to confirm that they received it, and all was accepted and my account fully verified, that was in the evening sunday. They told me.wait 11 hours, your withdrawal request should be approved in that time. Contacted them again today, was past 11 hours, they said very soon and they are pushing the payment team. Now in the evening monday, still nothing, and no response to my email.

Stay Away from this casino, if you think withdrawal is lightning fast, that is what they are promoting when you make a request. They are right about one thing, they are lightning fast in taking your money.

Great selection of games
Generally good returns
Responsive and nimble website

Poor support -- slow responses
Slow withdrawals + unnecessary steps to prevent them
Comparatively poor bonuses when placed side by side with other sites (Virgin offer a 10% cashback to vips)

PlayOjo has plenty of games, amazing promotions. There is not wagering on bonuses what is great, the site is quick, so easy to navigate. I would recomend to everybody, as they have games for everyone.

This is a really fair place to enjoy yourself.

Withdrawal is hard and slow, this is the third time I requested withdrawal, I received an email at 19;20 yesterday saying my withdrawal will be on my Paypal account in a flash. The time is 12:30 next day and my £150 withdrawal is still pending.

I saw them advertising on TV, this is not what they promising.

Love Ojo casino. All staff are very friendly and helpful.
Great selection of games. you can also win quite a bit on as lift as 50p a spin. Also there's no wagering which is a bonus. Also fast payout.

The only thing I can say I dislike is the fact for being on level 48 (vip) I don't have much rewards. When I do the value is 10p which isn't much.

Very good selection of games
(BTG + NetEnt).
Min deposit of 10e is possible.
OjoPlus gives back money on each bet, put its mostly spare change.

Games are very laggy, especially NetEnt and games they give freespins on, BTG randomly crashes and cant play it for awhile.
Chat super slow, giving useless information (had offer 2 freespins for each 1e deposited on any game i want and when i came next day to claim it, i was denied), saying to claim kickers all the time which are not available anyway. Sometimes the chat takes up to 60 minutes without anything being solved.
No response to emails.
No 24/7 support.
Didnt make any withdrawals so dont know about that, been extremely unlucky here.

I use a few casinos but what can I say Playojo has got better and better give great kicker promotions and the withdrawals are quick and hassle free. Keep it up, what a great site.

Only negative is I am currently above level 30 and you are supposed to get extra benefits and bonuses but I haven't seen anything extra than what I normally get when at level 1.