Page 12 – Player Reviews for PlayOJO Casino
80 Free Spins
First deposit only.This offer is only available for first time depositors. Min deposit is £10. 80 Free Spins on Big Bass Bonanza. Spin Value: £0.10. This offer cannot be used in conjunction with any other offer. This offer is only available for specific players that have been selected by PlayOJO. If you have arrived on this page not via the designated offer via PlayOJO you will not be eligible for the offer. Irregular play may lead to removal of reward. OJO’s Rewards and Game policy applies.
First deposit only.This offer is only available for first time depositors. Min deposit is £10. 80 Free Spins on Big Bass Bonanza. Spin Value: £0.10. This offer cannot be used in conjunction with any other offer. This offer is only available for specific players that have been selected by PlayOJO. If you have arrived on this page not via the designated offer via PlayOJO you will not be eligible for the offer. Irregular play may lead to removal of reward. OJO’s Rewards and Game policy applies.
Review this casino
Share your thoughts with other playersTop Reviews From Our Players
Thanks for your review which is a bit surprising because in January you said ''Goooooooooooood! I liked everything about this casino' Regarding the check you refer too, we have to abide by our License and also Anti Money Laundering rules that are imposed on us by various regulatory bodies so we are sometimes obliged to ask players where they are getting their money from . Sorry if you find this intrusive but all casinos now need to get more and more details about their customers to help identify if they are spending within their means and whether they have a gambling problem or not Its for the protection of all players The PlayOJO Crew
The games and rewards. The staff are polite and at most times try to be helpful. Very cheery most of the time. It's easy to navigate round the site and there are lots of good games to play.
Customer service. People are nice but either left for ages whilst taking ( once, it took nearly an hour), and the latest problem was blamed on my bank even though I left the site and deposited quite easily on another. I also pointed out a couple of other problems and the person didn't even address those and told me to have a good day. Terrible.
Thanks for your review i apologize for the apparent lack of good Support you received and we will certainly address it with the Agent who dealt with your enquirers. I hope this doesn't put you off coming back to play and we hope to see you back soon thanks for the feedback The PlayOJO Crew
i've only just joined ojo and i've been incredibly lucky to win a large amount of money, so thank you for that. I also found their chat facility really helpful and my withdrawal was dealt with quickly and professionally. Will definately keep playing this site.
Congratulations on your win and thanks for your review . We will pass your feedback to the rest of the Team who are always happy to hear good things said about PlayOJO. Good luck in the future ! The PlayOJO Crew
No wagering on bonus cash
On first sign up and first few deposits the bonus is worthy.
Nice feel to the site and feels interactive.
Good games selection.
Bonus scheme is minuscule
Kickers is part of ther promotions but some are unrealistic to achieve and you have to be aware of your achievement and contact support and prove you achieved it. I.e win exactly 50x your bet!
Kickers are majority for entering spin off leader boards which isn't for me.
Thanks for your review and feedback. At PlayOJO, unlike in any other Casino, all of our rewards without exception are paid in Cash, including our one of a kind OJOplus feature that pays out up to 0.6% (depending on the game) on every bet you make, win or lose. Also we have a great selection of both rewards and gamification activities to pick from. We highly recommend you try out our Tournaments which have amazing prices, including daily Freerolls that don't require any buy-in. The PlayOJO Crew
I like the no wagering free spins. I really loved them!
I do not like that when you make a deposit that you much pay fee.....When you deposit 100 euro the fee is 5 euro more! That is a lot of money.
Thanks for your feedback and review We have a big variety of payment methods to choose from and most of them don't have deposit fees, maybe you could use one of those instead next time The PlayOJO Crew
I liked the part a about leveling up and r3ally enjoyed some of the games.
Support staff was fairly unhelpful. On numerous occasions I was asked to email them a copy back of the promotion they sent to me. It's not the customers j9b to email you guys your offers back. Also found it frustrating that when you claimed a kicker that you were only allowed to cla8m once, it still stayed in your list to claim again but when you claimed it again you got scolded for it. Hello remove the offers when they aren't available anymore. In my opinion stay clear of this place.
Thank you for your review and feedback To explain the 2 points you raised... About asking players to mail us the promotion- if a player contacts support and complains about a promotion why shouldn't we ask them to email the specific promotion to us ? if we cant find the promo they are talking about , the best way for us to investigate is to ask them to forward it to us so we check and deal with the issue.We send out a lot of promotions so its much easier to deal with it this way As for the daily pick that can only be used once, whilst they do still appear on that day after being used , the terms of the promotion clearly indicate on how many times the promotion can be used . Anyway i hope these things didn't spoil your enjoyment too much and hope to see you back soon The PlayOJO Crew
No wagering requirements and when they eventually reply to you they do try and solve the problem
Signed up for the birthday kicker and deposited £50 the kicker was get 25 super spins and 20 mega spins and a further 20 spins. I got all my spins but on. Y last 20 it gave me them on spinning wilds and I won a fair bit of money from it and it was not added to my balance 4 email I have sent and not had a reply. I also leveled up to 32 on the ojo wheel and it never gave my my spin on the wheel tthen the level somehow dropped back down again, withdraws take too long and it plays well when you first jojn then the winnings seem to drop off. Linziash
Thank you for your review and feedback. I checked your account and spoke to the VIP department and I see you have been in contact with them already this morning. I see everything was resolved so hope everything is OK now look forward to seeing you back soon the PlayOJO Crew
Have been a loyal customer for almost 2 years with Ojo, never really had a problem with them, withdraw time is one of the Longest out of any online casino I have used.
My reason for the 1 star is after depositing £100 to get 25 free super spins last Monday, they quit happily took my money in seconds as usual but I never received my free spins.
Contacted the last online support to be told I had deposited 3 times that day and can only claim the bonus once per day. I did and can only afford to make 1 deposit like this once in awhile I was very surprised to hear them say that, but surely they can see in my account if I had received the free spins or not??!
After waiting almost an hour to talk to some one one the online chat I was then put through about 30 mins of the “copy and pasted” responses that really make you feel like a special customer (looking at the time logs you can see Ojo have a policy of message at least very 2 mins to make the customer think you care. Standard rubbish like “thank you for your patience, i am looking into this matter for you”, 2 mins late, “I am looking into this for you”, 2mins later, “I will be right with you”, this goes on in various forms for a very very long time, then once you actually get a human (you can tell because the spelling and how unprofessional the wording then becomes).
So by the time I had finished with the agent on the chat, she could see I hadn’t received the free spins I should have got, she could only offer me feee spins at half the value of the initial bonus.
Out of principle I kindly refused and advised that the only reason I deposited that much was due to the bonus that was being offered. I advised the agent that I will withdraw my deposit and come back another day. We wished each other farewell and I requested a withdrawal of my deposit I had down 2 hours previous and had not spent any of it because it says in their terms and conditions not to if you have a problem with a bonus to do with a deposit.
Since that day Ojo keep refusing my deposit of £100 and when I send them an email or try and get in contact to ask what the reason is, there is no response at all and not a single care is given to the customer when they have a genuine issue.
I work in customer sevice and what I have experienced here is that Ojo are a company very happy and quick to take your money but do not give you an ounce of respect as a customer and is impossible to get a response from them through the methods of contact they advise on their site. Loyalty counts for nothing with these guys.
To sum it up, I have played weekly on Ojo for almost 2 years.
I deposit £100 for the bonus attached. Didn’t receive the bonus but Ojo took my £100. Online support crew couldnt give me the bonus. Didn’t spend any of my deposit. Tried to withdraw my deposit. It has been refused every day now for a week with no explanation, I have tried to contact them in many ways with no luck, 5 emails sent asking why they will not let me have my money back but nothing.
Funny how today I have 2 promotional emails from them trying to get me to deposit for a bonus.
Good company until they are not.
2 years no fuss withdrawal
All of the sudden I can’t withdrwa my money I just deposited and they won’t tell me why.
Next step, trading standards with my screen shots and bank statements. Sorry Ojo but you made me do this.
Username: Daddypanik
I didn’t want to do this review but gave Ojo very opportunity to respond to me for over a week now and all I have had is promotional emails trying to get me to deposit more.
Thanks for your feedback and apologies for the confusion, As as valuable customer we processed all your withdrawals in the past but now we need to do a KYC check and get all your documents verified so we can continue providing the same level of service you have had over the past 2 years As you know we have requested the documents many times before so please check your emails to see which ones you need to upload. Once you do this and are verified we will throw in some Free spins for the inconvenience The PlayOJO Crew
Goooooooooooood! I liked everything about this casino. The truth is I haven't brought from there, but playing there is very interesting, and I really liked his style! It also motivates me to learn German, because I sometimes do not catch up with what's what))
I have nothing to criticize in this casino. it turns out it happens!
Thank you for your review and feedback. When you play its even better then it looks Good luck The PlayOJO Crew
There are a lot of offers like deposit 10 Euro, you got 20 wagerfree freespins and you got cashback for every spin
Cashout out to e-wallet like Paypal and Neteller they need most times 2 days, the last time the y need 7 days.
Since 2 or 3 month I play often at the PlayOjo Casino and I am full verified at this casino.
I have deposited many times and cashouted many times since this 2 or 3 month.Before I used Paypal, and now I use bank and Neteller, it was no problem. Every time I got my money after 1 or 2 days.
On 16.01.2019 I have cashouted money again, only 70 Euro with Neteller. Today is now 22.01.2019, I still didnt got my money. 2 days ago and yesterday I was in livechat, they told me sorry and will do the cashout faster, but nothing happens.
On 22.01.2019 I have opened a complain here, then I was in the livechat at PlaOjo casino again, for the third time. I told them in the livechat that I have opened a complain at AskGamblers.
On 23.01.2019 finally I got my 70 Euro, yeahhhh, after 7 days. A lot of other casinos cashout the money within few hours to e-wallet like Paypal, Neteller or Skrill. Casino VideoSlots need only few Minutes.
Before I got my money from PlayOjo casino most times after 2 days on my paypal and neteller account, it was always very slow, but for me it was ok. But this time 7 days, that is not acceptable and I will never play there again.
Thanks for your feedback, what you fail to mention above is 3 of your deposits went missing in January which we had to trace back to your payment method and wait for them to be received in our account. This caused the delay and as soon as we got them we paid you. We successfully pay hundreds of people a day but when the issue is to do with a player's payment company then it is out of our hands until the funds turn up Anyway you did get paid and we apologize for the delay and any inconvenience you had The PlayOJO Crew
I really emjoyed the site, th efact that there is no waggering and good list of games. A pity they do not have Gold Lab or Chilli Heat or Wolf Gold.
But they do have Wheel of Wealth Spectacular (3coins)
They are sitting on my withdrawal and in spite of emails and numerous "chats" they have still not released the funds ......after 3 days!!!
Thanks for your feedback, we add new games all the time and we now have over 2000 to chose from regarding your payment, I see you were paid on the 15th so we hope to see you back one day The PlayOJO Crew
Good games, good bonuses and no wagering..........
11 hour payout time is a complete lie, and should be taken off there policy, it’s has now been 30 hours since I requested my latest withdrawal, I haven’t reversed it since then and I’m still waiting. I’ve withdrawn in the past and have checked that my account is in check. I contacted them after 13 hrs to be told it is going through checks and then again after 20 hrs to be told the same thing, was also told my account was in check and everything is good to go that my withdrawal was with the processing team and it wouldn’t be long another 10 hrs later still waiting, pretty clear they withhold payments in a bid to tempt you to reverse which is wrong when they state 11 hours!
Thanks for your feedback. we say 11 ''business'' hours because we don't work through the night . i see your your latest withdrawal requested in the early hours of yesterday morning was already processed to your credit card earlier today. And when you cancel withdrawals ( which you do quite a lot ) keep in mind the next one has to start again from the beginning so their is further delay as the automated checks have to start again thanks for playing at PlayOJO The Crew
Lot of free spons wit no waggering. Thats rally nice
Waiting now for 5 days stil no money in bank account. Support tells could tale 5 business days. Sepa /iban payments should be done in 1 or 1,5 working days. Most other casino's have mostly even Same day or next day time frame. Verry strange ojo is only one with european bank that dont do their job. Seems ojo did not make payment and hold money more days. Bad
Thanks for your feedback. Your withdrawal was processed on the 29th Dec. You are aware that Banks are very slow over the Christmas/New year period and they close for the holidays ? If you still don't have your money you should be chasing your bank the PlayOJO Crew
Bad online casino!
Would recommend players to stay away from this casino.
They market themselves as wager free casino, but the only thing they give is free spins without any requirements.
Poor customer service and so takes email support very long time to respond.
Thanks for your review Everything at PlayOJO is wager free, The Free spins in the welcome offer and the moneyback you get on every bet, win or lose have no wagering , so you can withdraw your winnings whenever you want with no restrictions.. There are no bad terms and conditions that come with ''normal''l bonuses and PlayOJO has won many awards over the past 2 years because its unique and fair . But thanks for trying it out and providing your feedback The OJO Crew
Rahelle76 good bonus payouts no wagering requirements
Withdrawal time. Not one time have I had it done in under 11 hours. I’m now on the 13rh, spoke to chat on Facebook “ we are making sure we have all we need “ considering I’ve made 5 withdrawals successfully I’d suggest you have everything you need and are just time wasting
Thank you for your feedback. i checked your account and see you were paid earlier this morning. Congratulations on your win and happy new year The PlayOJO Crew
Love the games at this casino have to play here, have a go you will enjoy it like I do .
Nothing I need to say here. Everything is algood to me I have no faults to say.
Thank you for your review and feedback . We are really pleased t to see you enjoyed your time at PlayOJO and we wish you a wonderful and successful New Year the PlayOJO Crew
Nice no wagger spin winnings thats a really nice point no other casino has offer yet before
Payout pending time way longer than 11 hours (and now still pending). Last free spins (deposit) were not added into my account (and yes I did use the kicker code). Live chat, I'm waiting now for 40 minutes, still keep getting the message every 2 minutes that All agents are currently assisting other members. The next available agent will be with you shortly. Thank you for your patience.
Thanks for your review. Please send us or post your username here so we can check your account to see what has happened with your withdrawal Many Thanks The PlayOJO Crew
I would avoid!!!!
Avoid at all costs
Customer service is shocking no contact number long wait times to speak to adsivor
Very slow pay out times states 24 hour PayPal pay out more like 3 days!!
Rubbish don't use do not use
Avoid avoid avoid!!!
Worest place I have ever played
I checked your account and see you were paid earlier today Thanks for playing at PlayOJO The Crew
It is with a fairly heavy heart I have to write this review again, but feel it’s important.
The site has great games to choose from, offers a unique perspective to slots and is fun to use.
Sadly, the site is EXTREMELY slow on iPhone.
Many kickers do not apply to me anymore
Many times kickers simply do not credit as intended
The bonuses are generally getting worse and worse. For example, I’ve staked 60£k+ on this site and can only recall:
- one gift
- 2x free spins packages
- a few 10% match offers
- playojo cash
Th levelling up system gradually gets worse. I am level 76 now and haven’t had a reward for levelling in an age - despite each level taking aboht 5k of stakes to achieve
Finally, it is almost impossible to get through to live chat!!!!!
Sort it out OJO. You guys could literally be the best gaming site if you worked on the issues.
Thanks for your review and feedback. First off can we talk about your mobile experience, can you please provide me with information on your device. Which iphone and what in particular is slow ? is it when the site loads or the games when you play them ? all games or one specific slot ? and what time of the day is this happening. And who is your internet provider. With this information we can try and see what is causing this problem for you. Regarding the rest of your feedback, rewards at PlayOJO are always given as plain cash without any wagering ever. This also applies to the unique OJO+ system which gives you money back on every bet you make , win or lose. You need to check both your Kickers and email regularly as there are plenty of offers for you to benefit from on a daily basis.On checking your account I see you are eligible for the Reload and other offers which are on top of all the other activities we run With regards to the OJO levels, the reward values increase as you progress towards the higher levels especially if you land on one of the special ones with the free OJO wheel. They maybe harder to get but they reward much better when you get them the PlayOJO Crew
!!!!!!Nothing good to say!!!!!!This casino refuses to pay the player. But this casino does not stop accepting money from players. It is a very poor casino. There are lots of good casinos. There is no need to choose this casino. Please do not be deceived. I hope not doing the same as I do.
OJO casino review is a lie. Even when I do not cancel, my withdrawal is slow. Every time 24hour over.
I want to ask to OJOcasino. I already withdrawal request. I don't cancel.
When you will pay me??
Now I'm waiting 10hour.
Can you do it in 1hour?
You were paid first thing this morning have a good day The PlayOJO Crew
!!!!!!Nothing good to say!!!!!!This casino refuses to pay the player. But this casino does not stop accepting money from players. It is a very poor casino. There are lots of good casinos. There is no need to choose this casino. Please do not be deceived. I hope not doing the same as I do.
The withdraw process is ridiculous. The claim that most withdraws are processed within 12 hours is far from the truth.
Friday I already first withdrawal & upload my documents. Saturday I asked to support about my document check OK or Not?? But Support don't reply to me Chat&E-mail. Sunday I asked to support again about my document. Support said "Please upload documents again. We will complete the procedure today. Don't worry !"
But today is Monday. I’m waiting from Friday. Support does not try to improve. It is the very lowest casino. Monday I told support " I sent to AskGambles a complaint."I immediately got $ 5000. And I requested withdrawal again. Support said "pay within 11 hours. Please wait." But This time too OJO don't withdrawal again. I contacted support, but support immediately disconnects.
I have $ 26500 in my account. When will it be possible to withdraw all.
Thank you for your feedback which is a bit confusing. I see in your account you cancelled your withdrawal 3 times on the 10th Dec. Every time you cancel a withdrawal and request a new one the whole process starts again from the beginning. i think its a bit unfair to say we refuse to pay the players when a lot of the delays you faced were because you kept cancelling your withdrawal. Anyway Its good to see you were paid earlier this morning so hopefully everything is ok now The PlayOJO Crew
🚫🚫Nothing good to say🚫🚫 use to think the casino was okay, but have absolutely no trust in PlayOJO anymore
Made a £40 Deposit via PayPal and it said “Declined”... but they’ve taken the money from my account. Contacted live chat which took 15 minutes to get through to someone. No one on live chat could sort it out, so passed it on to the relevant department. 12 hours later, still heard nothing back nor had the money put back into my account! ABSOLOUTE OUTRAGOUS! its MY money!!!!
Thank you for your feedback. On checking your account,when you got the decline from Paypal their instructions were for you to return to their Support. We got the same information. Instead of contacting us you should have contacted Payapl as they requested. We later received the funds and they have been credited to your account now The PlayOJO Crew
Good range of games, good graphics, But Good is provider. OJO casino is Bad.
The withdraw process is ridiculous. The claim that most withdraws are processed within 24 hours is far from the truth.
Friday I already first withdrawal & upload my documents.
Saturday I asked to support about my document check OK or Not?? But Support don't reply to me Chat&E-mail.
Sunday I asked to support again about my document. Support said "Please upload documents again.We will complete the procedure today. Don't worry !"
But today is Monday. I’m waiting from Friday. Support does not try to improve. It is the very lowest casino.
Thanks for the review and your feedback. Your withdrawal is waiting to be sent to you but you need to still send copies of the card used as requested by our Support. So the sooner you send the copies the sooner you will receive your payment The PlayOJO Crew
Good bonus pack of wagering is good and spins aswell
Withdrawal time said 11 hours. Facebook chat said all day they’ve pushed it. Past 11 hours now and they’ve started she hopes they start to process in the morning
Thanks for your feedback. i see from checking your account that you were paid over 2 hours ago. We do aim to pay withing 11 business hrs but on weekends it can be a little longer. Thanks for your patience The PlayOJO Crew
Good range of games, good graphics, No wagering requirements on bonuses
The withdraw process is ridiculous. The claim that most withdraws are processed within 24 hours is far from the truth. I have only withdrew money a few times and on 2 occasions it took 2 to 3 days. I am sure the reason would be they have to perform necessary checks etc. When you eventually get through to someone on live chat they so say put a "rush" on the pending withdrawal, which does absolutely nothing to speed the process up. Ojo was good to start with but the customer service and lengthy withdrawal timeshare now very poor
Thanks for your feedback. I checked your account and see you were paid earlier today. We aim to pay within 11 business hours but it can take a little longer on the weekends. Apologies for any inconvenience The PlayOJO Crew
Good selection of games. Barry from the online chat was fantastic. Good winning odds
Took a while for withdrawal to go through. Kept saying things not being validated
Thanks for your review and feedback. Good to see you received your winnings and hope to see you back The PlayOJO Crew
I like that you don’t have to wager wins out of freespins. Reel spinoffs are also very good. Cashback on every spin is great too! Support is also very friendly and they really want to help you if you have a problem! Great Casino
I uploaded my documents one time and was able to make a withdraw about 300€ and 2 days later I won 1800€ and wanted to withdraw but they needed my documents again to verify me again. It took nearly 2 days until they told me that they need more documents. while I was waiting I lost all of the Money but that was my fault because I wanted to win more.
Thanks for your review . Under the terms of the license we work under we have to make sure all the documents are verified. Next time you withdraw i am sure it will be a lot quicker so hope to see you back and winning again soon The PlayOJO Crew
- I really enjoy the no "wagering requeriments ever" policy
- Lot of games and deposit method
- Interface is beautiful
- Depositors use to receive treats at email
- Take a while to contact the live chat support (3 - 10 minutes)
- Sometimes the site take a while to let you login
Thanks for your review and positive feedback which i will pass onto the Support. The PlayOjO Crew
Been a customer for a little over a year. Made a withdrawal earlier this year without any problems after I sent all the documents needed.. Since I always use Trustly, it's usually quick and easy, but apparently not at Playojo. Requested to get a withdrawal the night until November 24th. Have now been in touch with their customer support on 5 occasions when no progress is made. The first contact I took i asked if all the documents were in order and how long the withdrawal usually take. The answer was that i have to wait 11h before the withdrawal was processed but that all the paper was in order. After 12h waiting, I contacted them again. Then they said it could take a little longer than 11h. The third time I contacted them,they ask me to send confirmation om my address? I then asked why and was diverted to another person. Then I did not have to send in anything when everything was in order ... I got a few free spins like patches on the wounds.
Today 36h hours after requested withdrawal, nothing has happened yet. Contacted Customer Service once more and then received the proposal to send confirmation on my address yet again ... But I did not have to do it after a while chatting. The chat is very nice but can not do anything. To confirm my address feels like they use it as a tool to win time and blame the customer. Very dissatisfied when you are used to having the money on your bank account after 15min on other gaming sites. My withdrawal i still pending and I can still cancel it...user Perka77
Thanks for your review and feedback. i see in your account you have been paid. Sorry for the delay and any inconvenience the PlayOJO Crew
Good games
friendly customer service.
Seems to be fair
Not been with them long and have made my first withdrawal... claims of a " few hours withdrawal time" seem to have failed to materialize. Other casinos i use really do process in a couple of hours. Ive been waiting more than a few hours and thats after having my ID verified. Customer services although friendly, seem to have very little control over what happens.
Thanks for your review and your feedback. I checked your account and see you were already paid earlier.If there is still a problem please let us know Congratulations on your win and hope to see you back The PlayOJO Crew
Compare PlayOJO Casino to Other Casinos
I did not find any advantages in this casino. Perhaps the design is not bad, but this ends well.
Having lost 30,000 at this casino, I asked the support for a no deposit bonus. In the reply letter, the operator asked me who I was working for and how much I earn. Upon learning that I earn a little, they just stopped responding to me. More than a day passed after my question, but I never received an answer. If you ask them about deposit methods, they will respond in 1 minute. Specially I go on forums and I warn people. Soon my review will also come out on YouTube, there is visible return of the casino, or rather its absence. DO NOT PLAY HERE.