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Playfina Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 1049 Reviews
9.7/10
1049 Reviews
Complaint Response 10 Complaints
18 hours avg. 10 Complaints

AskGamblers Quick Overview

Editor’s View

The casino is jam-packed with games and looks like a million dollars. Incidentally, that’s how much it dishes away every week to its players through various tournaments and promotions. Playable instantly on both desktop and mobile, Playfina sports a massive selection of slots and other casino games, providing countless hours of entertainment to its players.

What we like
  • Massive games library
  • Good variety of payment options
  • Accepts Cryptocurrencies
  • 24/7 multilingual support
  • Lucrative tournaments and promotions
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playfina Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.playfina.com
Established
2022
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Norwegian, Finnish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Social Platforms
Telegram, Facebook, Instagram, X, YouTube

General Information About Playfina Casino

Playfina is an instant casino launched in 2022. As one of the fastest-growing crypto casinos, it offers thousands of games you can play with cryptocurrencies, including some popular instant-win titles, earning it a high casino rating.

New players are greeted with a big multipart welcome bonus, while regular players can take advantage of daily offers, netting them Free Spins for the hottest online slots. Additionally, there’s a VIP club with unlockable rewards and benefits, as well as competitions which you can read more about later on in our Playfina review.

StallCation

Complaints

Read the complaints other players have left for Playfina Casino. Learn more about complaints.

Show all complaints
Playfina Casino - Ignored with verification and withdrawal

I made a deposit at this casino with a welcome bonus of approximately 198 euros. Before I finished playing, I immediately uploaded the documents and received their approval. I'm lucky. On a bet of 5 euros I caught odds of more than 300 and for the first time won an amount of about 1600 euros. Once I had cleared the remaining bonus, I requested a payout. Having confirmed the wallet, I began to wait.

After some time, I went to the casino, and when I wanted to log in, I saw the inscription - the profile is disabled. I didn't receive any notifications, so I wrote to support myself. After a while, they answered that they needed additional verification, and I had to take a selfie with the date on a piece of paper and my passport. I did it. Moreover, I even made 2 videos where I show my house address on the street and documents from the house.

A day later they answered me that they needed another selfie with a piece of paper of the current date and that I wink with my right eye. I asked if they watched the video. They said they didn't need a video and they just needed a selfie. Of course, this upset me a little, but I understand that perhaps this is the protocol that they need to follow.

I did it. I sent them 5 photos (I have a bad camera, I tried to take a few to make it better). But 3 days have passed since then. I received an automatic email: rate the operator’s work. I asked them how I evaluate if the ticket is not resolved. Then I received a message that the ticket was reopened. Why did it close at all? It scared me. I have waited for some time and now I am writing to you.

I fulfilled all the requirements of the casino, but they disappeared, I don’t know why. I’m ready to take another selfie, I’m ready to shoot a video, I’m ready to make a video call, I’m ready to play slots, roulette or anything together, but for a small amount :) I’m very offended by this behavior of this casino.

I am ready to post here all the documents that I sent, all the letters. I did not call anyone names, did not insult or swear.

We dispute the amount of 1611 euros. This was my payment request.

P.S. Sorry for my bad English if I made any mistakes somewhere. I used a translator.

staus Resolved
€1611
Playfina Casino - Unreasonable demands in order to avoid payment

Dear Askgambler,

I am writing to express my disappointment and frustration with the online casino, Playfina. Despite winning a significant amount of money at their casino, they have repeatedly refused to pay me and have caused me great inconvenience through their KYC process.

I understand that they have an automatic KYC system, and I have already provided all the necessary documents to prove my identity and address. However, their customer service representatives have continued to make unreasonable demands, at least four times now.

The first time, they asked for proof of my ID and address, which I promptly provided. The second time, they asked for a photo of me holding a paper with their name and my ID, which I also provided. While these requests were already tedious, I complied with them.

However, the third time, they asked for the paper to have a pattern and to rewrite everything, which was completely absurd. Nonetheless, I did it to get my KYC approved and get my money. Unfortunately, this was still not enough for them, and they asked for a fourth time. This time, they wanted me to take a photo of myself with the patterned paper in front of a sign that shows my home address. This request was entirely illogical and made no sense as I had already provided proof of my address. Furthermore, I do not have any sign in front of my house.

It is clear that Playfina is doing everything possible to avoid paying me my winnings. I cannot understand why you would recommend such a dishonest and unreliable online casino to your users. As an information source, I believe you also have a responsibility to ensure that the casinos you recommend are reputable and treat their customers fairly.

Therefore, I urge you to take responsibility for your recommendation and help me recover my money from Playfina. I look forward to hearing from you soon regarding this matter.


Sincerely,

Guangshen

staus Resolved
Playfina Casino - Revoked payment

The good thing about playfina is that there are a lot of games.

The downside is having to verify the identity that rewards them is fine. Take a picture here, white paper and neat paper with a grid like this around the front of the house, which has given me with my 2 children and then I start to worry that I send All evidence for the gamer to watch and then all I will stand up for myself and don't forget I will shoot 10 against 10 last time counting is not allowed.

Until my account has been successfully approved I used to make my first withdrawal of 400 euros. I have to wait for the withdrawal from playfina until 24 hours have passed. I will contact the admin. The admin will let me know the need for a cella photo with the word Hello playfina casino with ID, I will be busy doing it and send it to the admin. Withdraw my money whenever you want. So I'm going to request another withdrawal of € 500. I'll wait until 24 hours have passed. The first admin told me to wait. I waited until more than 24 hours. in order to chat with the admin again Admin informed me that I had to take a picture including my house with the address and write Hello playfina casino and the withdrawal date again. I asked for it. Send photos with admin. The admin informed me that sometimes I have already asked for permission to withdraw my money, please allow my account address to not yet be allowed. Inform the admin again that Previously it was confirmed by the administrator, now I have to pay again for the total amount of €1200. Other mistakes are asking to withdraw money, just ask for a selfie, take a street name with ID and I'm off. Find street names and houses in different places. I wish the name of this street was only my house or the name of the road was not near my house. The name of the street is 10 kilometers from my house. Will ask you to stand and take a selfie with the name of the street. Is it because my championship card confirmation of laughter Complete confirmation, home address, the rest of the bank code documents sent to my house. Go next time I confirm more than 10 times it's tricky so I'll kindly keep playing playfina.

staus Resolved
$3315

Complaint Statistics

Resolved 9
Avg. Amount $ 2,327
Avg. Complaint Duration 7 days
Avg. Response Time 18 hours

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Player rating
9.7/10 1049 reviews

Top reviews from our players

This casino pleasantly surprised me with its vast selection of games. There are classic slots, modern ones with bonus rounds, and even live casino with real dealers. I always find something interesting to play.

Dear Viktorgubin10, Thank you for your wonderful feedback! We’re thrilled that Playfina’s games selection has impressed you. With a mix of classic slots, modern features, and live casino experiences, we aim to provide something exciting for every player. Should you ever have any questions or need assistance, our support team is available 24/7 via Live Chat or at [email protected] – we’re always happy to help. Wishing you great wins and an enjoyable time, Playfina Casino

user avatar

I’ve been playing here for a few months, and payouts come without delays. I like that there are many different games, including live casino. Support responds quickly.

Dear Emmi, Thank you for sharing your experience! We’re delighted to hear that you’ve been enjoying Playfina for the past few months and that payouts have been smooth and timely. It’s also great to know that our games selection, including live casino, meets your expectations. If you ever need any assistance, our support team is available 24/7 via Live Chat or at [email protected] – we’re always happy to help. Wishing you continued luck and exciting gameplay, Playfina Casino

user avatar

The jackpot slots are a big win in my opinion. In general, I think a lot of games offer huge payouts. You can’t go wrong with any choice you make. It’s nice knowing that there are plenty of chances to hit big, no matter what game you play.

Dear Sylwias, Thank you for sharing your thoughts! We're delighted to hear that you’re enjoying the jackpot slots and the wide variety of games we offer. Having plenty of exciting opportunities to win big is what makes the experience even more thrilling! If you ever have any questions, feel free to reach out to our support team – we’re available 24/7 via Live Chat or at [email protected]. Wishing you lots of exciting spins and big wins ahead, Playfina Casino

user avatar

I’ve been on Playfina for a short time. So far so good. So many bonuses won so far! I’m currently waiting to see the outcome of my current position. After I win, I’m going to make my 4th deposit. Time to find out what that surprise bonus is all about. Wish me luck!

Dear Stefanilis, Thank you for sharing your excitement! It’s fantastic to hear that you’re enjoying the bonuses at Playfina and making the most of your gameplay. We love keeping things thrilling with surprising rewards, and we hope that your next deposit brings even more excitement your way. If you ever have any questions, our support team is available 24/7 via Live Chat and at [email protected]. Wishing you the best of luck with your next win, Playfina Casino

user avatar

Hi all. I played at this platform for long time. At the beginning, the bonus policy was so so, but now the bonus system is one of the best on the market. Playfina constantly getting better, with tournaments as well, they always have some kind of activity.

Dear Panki, Thank you for sticking with us and for sharing your experience! We’re thrilled to hear that you’ve noticed the improvements in our bonus system and tournaments. At Playfina, we’re always working to enhance the player experience, so it’s great to know that our efforts are making a difference. We’ll continue to bring exciting promotions and activities, so stay tuned for even more ways to enjoy your time and maximise rewards. If you ever need assistance, our team is available 24/7 via Live Chat or at [email protected]. Wishing you continued success and great gaming moments, Playfina Casino

user avatar

The slot selection here is top-notch! Tons of games with different themes, and I even found some rare ones I hadn’t seen on other sites. rare game titles available

Some slots seem to have lower RTP than expected. I had a few long dry streaks, which made me wonder about the payout rates. Some slots feel like they have lower payouts

Dear DaveK24, Thank you for your feedback! We’re glad to hear that you’re enjoying the wide selection of slots at Playfina, especially the rare titles you’ve discovered. We strive to provide a diverse and exciting gaming experience for all our players. Regarding RTP, all our games are provided by licensed providers and operate under fair gaming regulations, ensuring transparency and randomness. While luck can sometimes lead to dry streaks, our website offers a wide variety of games from different providers, so you can always find something that suits you. If you ever need assistance, feel free to reach out via Live Chat or [email protected] – we’re here 24/7 to help. Wishing you better luck on your next spins, Playfina Casino

user avatar

I'm not a big fan of slots, but Playfina attracts me from all sides. First of all, the RTP is really good. I'm not sure how long that will last, but I've been quite lucky here so far. Another thing is their free spins, which they give away constantly on different occasions, allowing you to make extra profit from them. I didn't think my favorite game would be slots, but it is what it is for now.

Dear SIMPL, Thank you for your wonderful feedback! It’s fantastic to hear that Playfina has won you over, even as someone who’s not typically a fan of slots. We’re glad that the RTP and frequent free spin offers have added to your positive experience – your luck seems to be on a roll! If you ever have questions or need assistance, don’t hesitate to reach out to our 24/7 Live Chat or email us at [email protected]. Wishing you continued luck, Playfina Casino

user avatar

And the loyalty program? That's been our secret weapon. Every bet we've made has felt like it's building towards something bigger. The points we've racked up have led to some sweet free spins and even a VIP invite. It's like they're rewarding us for doing what we love anyway.

Rewarding loyalty program
Free spins and VIP perks
Points accumulate quickly

Dear MikiMask, Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying our loyalty program. It’s designed to ensure that every bet you make brings added excitement and rewards, from free spins to exclusive VIP perks. Your experience truly highlights what we aim for – rewarding our players for their dedication and love for the games. If you ever need assistance or have questions, our support team is available 24/7 via Live Chat or at [email protected]. Wishing you continued success and enjoyment, Playfina Casino

user avatar

I had just under €90 in winnings and, to be blunt, I wasn’t expecting it to be as simple as it turned out. You know how it is, there's always that lingering doubt that the process will be a struggle. But after a quick message to support and an email, I was left thoroughly impressed by the efficiency of Playfina. The winnings were in my account the very next day. No drama, no waiting around.

Dear FelizHoling, Thank you for sharing your experience! We're delighted to hear that Playfina impressed you with its straightforward withdrawal process. Ensuring that our players can enjoy quick and hassle-free transactions is one of our top priorities, so it’s fantastic to know we’ve met your expectations. If you ever need assistance, feel free to reach out via Live Chat or email at [email protected]. Our team is here 24/7 to make your gaming journey as smooth and enjoyable as possible. Wishing you more exciting wins ahead, Playfina Casino

user avatar

I took a leap of faith that nearly gave me a stroke. I placed a bet on a couple of sports teams, and right after, I decided to read the reviews. I have to admit, the negative reviews almost got to me. I genuinely thought I had thrown my money away. Luckily for me, I won and was paid without any issues. Since then, I have placed six more bets, and it has been smooth sailing so far.

Dear Sylwianfrie, Thank you for taking the time to share your story! We're thrilled to hear about your successful experience with Playfina and that everything worked out smoothly. It’s great to know that you’ve continued to enjoy placing bets without any issues – your trust means the world to us. If you ever have any questions or need assistance, don’t hesitate to reach out to our team via Live Chat or email at [email protected]. We’re here 24/7 to ensure your experience remains as seamless as possible. Wishing you continued success and excitement, Playfina Casino

user avatar

Playfina Casino News

Read all news about Playfina Casino, check for updates and stay tuned for exclusive bonuses.

Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust
Industry Playfina Becomes a Proud Owner of the AskGamblers Certificate of Trust

Can we get a round of applause for Playfina Casino? They have officially become the latest member of the AskGamblers family of certified casinos, and believe us when we tell you it is not an easy task. Since Playfina was established in 2022, receiving the AskGamblers Certificate of Trust is a great achievement for such a young casino.A Well-Earned Prestigious BadgePlayfina may be a young casino, but it has already become a player favourite, and we can tell that by the Player rating it has on the AskGamblers website. Our experts set the Playfina CasinoRank at 8.91 (the minimum of 8.00 is required to qualify for the Certificate of Trust), and the Player rating sits strong at 9.3!Playfina has also been nominated for the Best New Casino Award at this year’s AskGamblers Awards, so if this is your favourite casino, make sure to vote!When we also add the fact that we have processed only two complaints against Playfina, and both were resolved successfully, we have no doubts that the Certificate of Trust is well deserved.What Playfina Offers to PlayersApart from having high rankings on our website and a responsive and efficient customer support team, Playfina also works with many popular software providers to offer an extensive portfolio of games to its players.If you haven’t played at Playfina yet, you can check out the Playfina selection of bonuses available on our website and potentially start from their welcome bonus. If you have already played at the casino, you could find a match deposit bonus or a reload bonus that you like. If you log in on a Wednesday, you can claim a Free Spins bonus and spin those reels 500 times.If you choose to play at Playfina Casino, we wish you good luck and happy spinning!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
Promotion Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!

Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Win a Trip for Two to Seychelles at Playfina Casino
Promotion Win a Trip for Two to Seychelles at Playfina Casino

All roads lead to Seychelles when you participate in the latest tournament at Playfina Casino. Between 1 March and 31 May, you can play your favourite online slots to win big prizes, including a dream vacation, 2 x MacBook Pro, 3x iPhone 14 Pro Max and a share of the prize pot totalling 20,000 EUR and 20,000 Playfina spins! Road to Seychelles Are you ready to pack your bags and head off on your dream vacation? If you are, Playfina Casino is giving you a chance to relax in the sun whilst catching the rays, and all you must do is deposit and play at their casino. Place the largest amount of bets, and you could win a share of the total prize giveaway.To enter, you must have an account or register at the casino and play any online slots you like. You must make at least one deposit before you can enter. The minimum bet required is 1 EUR per spin, and you will earn one point for every 1 EUR bet you make. Secure a Place on the Leaderboard Your points will be added to the leaderboard, and if you finish in any of the top 100 places, you are a guaranteed winner. The top prizes include:A trip to Seychelles for you and one guestMacBook Pro x2 iPhone 14 Pro Max x3 The rest of the prize funds consists of 20,000 EUR and 20,0000 spins. If you secure a prize, it will be paid out on 1 June, and cash prizes carry a 10x wagering requirement which must be completed within 7 days. We advise you to check the casinos' full terms and conditions. Then you’re good to go. 

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