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Playamo Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 327 reviews
8.1/10
327 reviews
Complaint Response 109 complaints
2 days avg. 109 complaints
What we like
  • Totally instant-play
  • Available on both desktop and mobile
  • Very fast withdrawal processing times
  • Available in both fiat currency and bitcoin
  • Includes live dealer games from multiple platforms
  • 24/7 live chat and email support included
  • Proven fair by independent audits
What we don’t like
  • Somewhat limited range of table and virtual casino games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playamo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.playamo.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, German, Finnish, French, Italian, Spanish, Japanese, Chinese, Hindi
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Playamo Casino is a desktop and mobile casino that aims to deliver high-quality games to players around the world. It supports bitcoin as well as US dollars and euros and boasts withdrawal times of less than 2 hours. Players here will find a variety of top-name games from NetEnt, MicrogamingBooming GamesAmatic Industries, Endophina, SoftSwiss, NextGen Gaming, Betsoft, and many more. The casino is also home to live dealer games from Evolution Gaming and Ezugi. Playamo Casino is available in English and an array of other world languages. The casino is licensed in Curacao.

Restricted Countries and Territories

The casino does not currently accept players from the UK, US, Israel, France, and Spain.

Mobile Gaming

Playamo Casino is available to players both at home and on the go. Those who want to have some fun on their mobile device can simply open up the website on their smartphone or tablet’s browser to get started. No app download is needed, and the mobile casino is integrated seamlessly with the original version.

Security and Fairness

Playamo Casino ensures that players are safe at all times with the implementation of SSL encryption. This technology is active on all pages across the website, ensuring that no one is able to read or decipher sensitive information sent to the casino for any purpose.

Playamo Casino uses games only from trusted vendors who have been audited multiple times. These audits show that the games are all powered by a genuine fair random number generator (RNG). As such, we are confident players will find a fair gaming experience here.

StallCation

Complaints

Read the complaints other players have left for Playamo Casino. Learn more about complaints.

Show all complaints
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resolved
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resolved
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resolved
$875

Complaint Statistics

Resolved 98
Avg. Amount $ 2,246
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.1/10 327 reviews

Top reviews from our players

Nice selection of games and generous bonuses, especially for newcomers. Withdrawals are fast and hassle-free. I just wish they had a dedicated mobile app, but they have mobile website, also not bad. But for now, I stick to playing on my computer.

Dear Stinwessen, Thank you for your kind review! We’re pleased to hear that our game selection, bonuses, and withdrawal process have all met your expectations. While we currently support mobile play through our optimized browser platform, your suggestion for a dedicated app is appreciated and noted. We hope to continue offering you smooth and exciting sessions ahead. All the best, Playamo Team

user avatar

I’m amazed by the effortless crypto deposit methods and lightning-fast withdrawals at this casino. The bonuses require minimal wagering, which really boosts winnings. Their live casino section offers interactive tables with friendly dealers.

Dear Igribzis, We’re grateful for your positive feedback! It’s great to know you’ve found our crypto deposit methods convenient and our bonuses rewarding. We're especially happy that the live casino experience has stood out for you. Thank you for choosing Playamo—we’re proud to offer a secure, exciting, and efficient platform for players like you. Kind regards, Playamo Team

user avatar

The selection of live casino tables here never disappoints, and the 24/7 support team stands out. Crypto withdrawals are fast with minimal fees, which is fantastic. My experience overall has been positive, though I'd prefer more creative promotional deals. Still, it's a dependable place for slots, table games, and more.

Hi Bowins, We’re thrilled to hear that you’re enjoying our live casino tables and 24/7 support! Your positive feedback means a lot to us. 🚀 We appreciate your suggestion regarding more creative promotions, and we’ll certainly take it into account as we continue to improve our offerings. If you ever have any specific ideas or requests, feel free to share them with us—we’d love to hear your thoughts! Thanks for being a valued player, and we look forward to seeing you at the tables again soon. 🎰🎲 Best, Playamo Team

user avatar

I’ve enjoyed exploring the numerous bonuses and convenient crypto withdrawals Playamo provides. There's always something new to try in their live casino section, and the 24/7 chat service is quick to respond. I'd appreciate more frequent promos, but everything else feels top-notch. Security here also seems reliable and strong.

Hi Jep3t, Thank you for your review! We’re glad you’re enjoying our bonuses, crypto withdrawals, and live casino options. 🎰💰 Your feedback on promotions is noted, and we’re always working on bringing more exciting deals to our players. If you ever need anything, our 24/7 chat team is here to help. Best, Playamo Team

user avatar

I’m genuinely satisfied with Playamo swift withdrawals, diverse bonus schemes, and friendly customer support. The game library is extensive, catering to every taste. Security measures feel robust, offering confidence when depositing funds. I’d only wish for more frequent promos, but otherwise, it’s an exceptional place to play and win

Hi Cahunito, We appreciate your kind words! It’s great to hear that you enjoy our swift withdrawals, diverse bonuses, and secure platform. 🚀 Your feedback helps us improve, and we’ll definitely consider more frequent promotions. Thanks for choosing Playamo! Best, Playamo Team

user avatar

Playamo casino truly impresses with its high-amount withdrawal processes. They provide a variety of bonus types and a wide range of promotional events. The customer service team is quick, knowledgeable, and friendly. The gaming selection is truly impressive, and robust security measures ensure a trustworthy, thrilling, and safe playing environment.

Hi Amico, Thanks for the amazing review! 🌟 We’re thrilled you appreciate our fast withdrawals, variety of bonuses, and excellent security. Our team works hard to provide a seamless and secure gaming experience, and we’re glad it shows. Enjoy your time at Playamo! Best, Playamo Team

user avatar

Playamo is one of the best online casinos I know.
I have tried a lot of sites and I can therefore say that Playamo is very reputable and trustworthy.
I have won many large sums of money so many times.
The chances of winning are very high. Deposits and withdrawals are smooth and very quick. there are a huge number of games.
The site is very well structured and the support team is always very helpful and accommodating. I love Playamo

Hi Turan2010, Wow! Thanks for the fantastic review. We’re happy to hear that Playamo is your go-to casino and that you’ve had great experiences with our fast payouts, game selection, and reliable support. We wish you the best of luck and hope to see you again soon! 🎉 Best, Playamo Team

user avatar

Lots of games to choose between, and the support team is fast and polite. The VIP managers are also incredibly polite and helpful. The deposit options are great, withdrawals are almost instant. Overall 8 out of 10.

I miss sports betting



















































































































Missing a sports betting section

Hi Alwayscall, We’re glad to hear you’re enjoying our wide game selection, fast support, and VIP service. 🎲 While we currently focus on casino games, we appreciate your suggestion about sports betting and will share it with our team. Thanks for your feedback! Best, Playamo Team

user avatar

Playing at Playamo casino has been enjoyable. Fast withdrawals, enticing bonuses with low wagering, and an extensive game selection create a vibrant atmosphere. The secure website and attentive, friendly customer service enhance each visit. I appreciate the ease of navigation and the creative gaming options that keep sessions exciting.

Hi Cajon1s, Thank you for your wonderful feedback! 😊 We’re happy you’re enjoying quick withdrawals, exciting bonuses, and a smooth gaming experience. Our goal is to provide top-notch service, and we’re glad to hear we’re meeting your expectations. Happy gaming! Best, Playamo Team

user avatar

Having tried several online casinos, I find this one exceptional. Its swift withdrawal process, attractive bonus offers, and low wagering conditions truly elevate the experience. The extensive game library caters to every taste, and the interface is modern and user-friendly. Customer support is efficient and knowledgeable, ensuring smooth play. I enjoy a secure, fun, and consistently rewarding gaming environment undeniably.

Hi Sweetpin11, Thanks for your great review! 🚀 We’re glad you enjoy our fast withdrawals, attractive bonuses, and low wagering conditions. Your positive experience means a lot to us, and we appreciate you being part of the Playamo family. Best, Playamo Team

user avatar

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