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Playamo Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 327 reviews
8.1/10
327 reviews
Complaint Response 109 complaints
2 days avg. 109 complaints
What we like
  • Totally instant-play
  • Available on both desktop and mobile
  • Very fast withdrawal processing times
  • Available in both fiat currency and bitcoin
  • Includes live dealer games from multiple platforms
  • 24/7 live chat and email support included
  • Proven fair by independent audits
What we don’t like
  • Somewhat limited range of table and virtual casino games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playamo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.playamo.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, German, Finnish, French, Italian, Spanish, Japanese, Chinese, Hindi
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Playamo Casino is a desktop and mobile casino that aims to deliver high-quality games to players around the world. It supports bitcoin as well as US dollars and euros and boasts withdrawal times of less than 2 hours. Players here will find a variety of top-name games from NetEnt, MicrogamingBooming GamesAmatic Industries, Endophina, SoftSwiss, NextGen Gaming, Betsoft, and many more. The casino is also home to live dealer games from Evolution Gaming and Ezugi. Playamo Casino is available in English and an array of other world languages. The casino is licensed in Curacao.

Restricted Countries and Territories

The casino does not currently accept players from the UK, US, Israel, France, and Spain.

Mobile Gaming

Playamo Casino is available to players both at home and on the go. Those who want to have some fun on their mobile device can simply open up the website on their smartphone or tablet’s browser to get started. No app download is needed, and the mobile casino is integrated seamlessly with the original version.

Security and Fairness

Playamo Casino ensures that players are safe at all times with the implementation of SSL encryption. This technology is active on all pages across the website, ensuring that no one is able to read or decipher sensitive information sent to the casino for any purpose.

Playamo Casino uses games only from trusted vendors who have been audited multiple times. These audits show that the games are all powered by a genuine fair random number generator (RNG). As such, we are confident players will find a fair gaming experience here.

StallCation

Complaints

Read the complaints other players have left for Playamo Casino. Learn more about complaints.

Show all complaints
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resolved
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resolved
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resolved
$875

Complaint Statistics

Resolved 98
Avg. Amount $ 2,246
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.1/10 327 reviews

Top reviews from our players

I love Playamo Casino, it's definitely one of my top 2 places!! It has all of my favorite games, the winning and depositing is fair and withdrawal is quick too, which is awesome. They have a large variety of games, and the agents are always super friendly and helpful. The bonuses are decent, as well as having my own VIP manager, who btw - is absolutely lovely and always kind in giving me rewards and free spins!! I've been playing here for over 6 years and I have enjoyed it without any big let downs, hassles, or complaints
No complaints here

I don't have any dislikes or complaints about Playamo Casino.....there isn't anything bad I could possibly write about this online Casino, if I ever come across one I will be sure to let you guys know

Dear sunnybunny, What a fantastic review! We're thrilled that Playamo Casino is one of your top 2 places after over 6 years of playing, with no major letdowns. It's wonderful that you love our games, find winning and depositing fair, and appreciate the quick withdrawals. We're especially delighted that our agents are super friendly and helpful, and your VIP manager is "absolutely lovely" with rewards and free spins. Thank you for your incredible loyalty! Best regards, Playamo Casino Team

user avatar

I'm glad I found Playamo casino—it feels like I've hit the jackpot just by joining! Withdrawals take no time at all, the games are both fun and fair, and whenever I've reached out, their customer service team was professional, quick, and supportive.

Dear Tasik1982, What a wonderful sentiment! We're incredibly happy to hear that finding Playamo Casino feels like hitting the jackpot for you. It's fantastic to know that our withdrawals take no time at all, our games are both fun and fair, and that our customer service team is consistently professional, quick, and supportive whenever you reach out. Your positive experience truly makes our day! Best regards, Playamo Casino Team Источники

user avatar

Great range of games and was able to withdraw with no issues! Also great service from the VIP managers assigned. Quick responses and verification was smooth, haven't had an issue with withdrawals or deposits

There's withdrawal limits daily to monthly but shouldn't be too much of an issue unless you're winning crazy amounts, I did win big once but had to wait out the limits.

Dear jewds, What an excellent review! We're thrilled to hear you're enjoying our great range of games and that your withdrawals have been smooth. It's also fantastic to know our VIP managers are providing you with quick responses and great service, and that verification was hassle-free. We understand your point about withdrawal limits, but we're delighted you've had a big win with us! Best regards, Playamo Casino Team

user avatar

Great selection of games. Support is quick. Access to managers makes questions get answered quick. Payouts are the fastest of all casinos I have tried.

Dear Devongolf, Thanks for the awesome feedback! We're really happy to hear you're enjoying our great selection of games and that our support is quick. It's also fantastic that direct access to managers helps get your questions answered fast, and we're especially proud to be recognized for having the fastest payouts among the casinos you've tried. Cheers, Playamo Casino Team

user avatar

Playamo casino is hands-down my favorite now. The fast payouts alone are enough to keep me loyal, but their massive game selection and responsive, professional support are what truly set them apart. If you haven't tried it yet, you're missing out on something genuinely good!

Dear Ler1ci, We're absolutely delighted to hear that Playamo Casino is now your hands-down favorite! Your loyalty means the world to us, and we're thrilled that our fast payouts, massive game selection, and responsive, professional support are what truly set us apart for you. Thanks for the fantastic recommendation – we agree, others are missing out! Best regards, Playamo Casino Team

user avatar

I've had nothing but positive experiences at Playamo casino. Payments are swift, customer service is professional and easy to reach, and the diverse games available come with high RTP, making gameplay both rewarding and enjoyable.

Dear Zhelik, It's wonderful to hear you've had nothing but positive experiences at Playamo Casino! We're so pleased that our swift payments, professional and easy-to-reach customer service, and diverse games with high RTP are making your gameplay both rewarding and enjoyable. Your feedback is truly appreciated! Best regards, Playamo Casino Team

user avatar

Everything from signup to withdrawal went without a problem. I used iDEAL to deposit and jumped into some jackpot slots. After a small win of $150, I withdrew without delay. Playamo is fast, and support helped me understand how the bonus worked. Very happy with how smoothly it all went.

Dear Zildiska, Thanks for the awesome review! We're thrilled to hear that your entire experience, from signup to withdrawal, went so smoothly. It's great you enjoyed our jackpot slots and that your $150 win was withdrawn without any delays. We're also happy our support team could help you understand how the bonus worked. Your satisfaction with our speed and seamless process means a lot to us! Best regards, Playamo Team

user avatar

I mostly play on my phone, and honestly, not many casinos get mobile right. But Playamo is buttery smooth. The layout fits perfectly, even on my older device. Games load quickly, and everything feels super intuitive. There was a minor glitch where the balance didn’t update after a spin, but reloading fixed it.

Hey Valentin001, Thanks for the awesome feedback! We're thrilled Playamo runs "buttery smooth" on your phone with an intuitive layout, even on older devices. We appreciate you noting the quick fix for the balance glitch. Your great experience with mobile play means a lot to us! Happy gaming, Playamo Team

user avatar

Playamo runs smooth tho and deposits were instant. Withdrawals took a bit longer, but I got my funds so all good. Slots selection is nice, but damn some games are tight as hell.

Hey Levshi007, Thanks for your review! Glad to hear Playamo runs smoothly with instant deposits and that you got your funds, even if withdrawals took a bit longer. We're happy you're enjoying our slots selection. We appreciate your honest feedback! Cheers, Playamo Team

user avatar

I love the selection of games. I love the tournaments and all the promos. Playamo is so generous with bonuses. Playamo is super fast on withdrawals provided you have all your documents. I love the many denominations available to play and the weekly spins are always welcome. What I really love and am very grateful for is my beautiful VIP host DANA! She is the best VIP host I've ever had the privilege to know. So helpful, kind and caring. She treats you like you are family and is very attentive to my needs. She puts up with all my whining and always puts me in a better mood. Playamo is the best online casino I have ever played at and I have played at a lot of online casinos. I used to go to the casino in town and decided to try Playamo. Now I rarely go to the city. I love the fact I don't have to leave home and can play in my jammies. I think overall, my favorite thing about Playamo is my beautiful VIP host DANA. She makes a person not give up and always has kind words of encouragement!

I can't think of anything I don't like about Playamo. I really enjoy the games and prizes are pretty good. I look forward to my next play day and hope to win big.

Dear DORIE, Wow, thank you for such a heartwarming review! We're delighted you love Playamo's game selection, promos, bonuses, and fast withdrawals, especially playing from home. Your incredible praise for your VIP host, Dana, truly stands out – she's amazing, and we'll share your kind words. We're so glad you're enjoying your time with us! Warmest regards, Playamo Team

user avatar

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