Play United

Hi fraserd,

Unfortunately, you do have a complicated issue, but it does remain an open issue with our staff. I have been informed that our accounts dept. has been in contact with our bank and they have confirmed that they have successfully processed the funds, and no return funds have been received by your bank. Therefore, it appears to be an issue with your credit card company (as the withdrawal was processed back on to your credit card, not directly to your bank).

We have issued a tracking number (ARN number) for you to trace with your credit card company and locate the funds to determine why they have not settled. Unfortunately, since the transaction has been approved and the funds deducted from our bank, we cannot recall and reissue the payment (via Neteller or another alternative). Have you received any information from your credit card company?

Thanks for the background and acc't reference. I will look into the matter and try to resolve asap.

All wagering requirements have been met including submitting documents and faxback form and depositing the required $50. Withdrawal approved on 4/9/009. The said they sent money to my visa debit card Not received and I know never sent. Checked with my bank they have nothing received. The wanted my bank to trace the money. My bank said no its up to the bank sending the money to do that. This is how I know they haven't sent it. If they had they would be only too happy to see where the funds had gone.15 emails later and still no money. Funny that. I know a runaround when I see one, and judging by the numerous comments on other forums with exactly the same story of non payment I know what sort of a casino they are .

I have told them to send the money to my Neteller a/c on numerous occasions if they are incapable of sending it to my visa. They declined with some stupid story bout only depositing back to the same way as the deposit was made. I play at numerous casinos and can choose my withdrawal method regardless of what I use to deposit with. The money is paid within 24 hours.

No problem. This place is not reputable and doesn't pay.
a/c UDR61179092

Hi fraserd,
Play United Casino maintains a positive reputation among the player community by resolving support and dispute issues promptly and professionally. You may be experiencing an issue related to providing sufficient payment account info, meeting wager requirements, or something else. I can help resolve your issue, but require your account info. Can you email or PM me and we will help resolve your issue?
Thanks

This casino should be avoided at all costs. They don't pay out. The tell you lies and give you the run around. Its been 3 weeks waiting for a cashout. They said they sent it but its never been received.

Dont even bother to play here. Fraudsters