Planet 7 Casino

At first the site was great. Easy to make deposits, games are good. Hitting was often. Thats the end of good.

Now the fun stuff: I used a promotion code for a deposit bonus. This code was for slots and keno, no problem, I played slots for quite some time and did well. After I completed the play through for the bonus, I decided to try my luck at a table game, "let em ride", after roughly 9-10hrs of play, I ran up slightly $9,000 in winnings. GREAT!! woohoo.. At this point I wanted to withdrawal some, it said I had a $2,500 max cash out, no sweat, I then got an email stating that they had received my request and wanted me to send my information in, ID, credit card authorization etc. I did this and faxed it to the number they supplied.

I got a call about 8 hours later from a"manager, Mark", he looked and noticed that i used a promo code for my deposit that was for "slots and keno", I agreed, he then informed me that because the promo was for slots and keno, my winnings were void, and he had to remove them from my account. WHAT?? I met the play through requirements, then moved on to another game, US PLAYERS BEWARE, I have a strong feeling this was because I'm from the US. I'm not out a whole lot, i never actually had the 9k in my hand, but just the fact that they pulled this, is totally unacceptable . If I'm out of line with my thinking, someone please let me know.

I like the different games that they have especially the Ghost ship game and Big Bopper. I didn't like them at first because I was knew to online casinos. Silveroak was actually my first online casino followed by Planet 7 and then Royal Oak.

I joined some due to a promotion of the sister companies but have played more at planet 7 of the past few months then anything. I am usual so bad a gambling and that is online and land based that when I got my first when to cash out I didn't believe and it was under a free chip or No deposit bonus so it had a limit on $100 max withdrawal. Free Tournament and live dealers

Slow withdrawals. First time withdrawals are through check but then you have a few more choices. US players are limited on Check or Bankwire and it seems even though Bankwire is suppose to Faster it is about the same amount of time with processing and approval time frames to delivery. Payout time frames getting longer than its hard to get in touch with anyone.

I have been playing at this casino since summer 2015. I am currently their level 2 VIP player. I find they have one of the best deposit bonuses. I find the best deposit bonuses through the email they send me. It is not advertise and is not on their promotion site. They also allow you to redeem NO DEPOSIT bonus in between deposit. But the max cashout are usually $100.

Also being a VIP player does have its perks. Such as you get weekly and monthly cashback (if you didn’t win).

Please read the T&C for more details the following I had mentioned above.

Their withdrawal time is ridiculous. I am looking to play at another casino pretty soon due to their slow payment. 7-14 days for pending? I think they do that because they are hoping player will cancel it and end up losing it all back to the casino.

The fastest I had ever gotten a pay out from them are in 3 weeks after I requested a withdrawal. And that is from me harassing them every other days. They will take longer if I don’t harass the live chat.

I love their bonuses and their vip perks but waiting that long for the payout has finally made me planning to break away before end of the year.

No rules bonuses, no max cash out, games are fun. Possible to win large amounts. I have cashed out over 12,000 here, and so far have received about half, so I am hopeful that I will receive the rest. I would definitely suggest wire transfer or some other means then check next time!

Overall, terrible customer service, live chat disconnects you if you say something they don't like. There are exceptions, but they are few and far between.

Also, payouts are extraordinarily slow. I've requested payouts by check, and it is taken approximately two months on average to receive a pay out. They do pay, but they do not communicate anything about the pay out well, nor will you ever get a straight answer on when to expect your payment.

Planet 7's customer service is unbeatable. I can always expect a response from them 24/7 using email or their chat feature.

Withdrawal requests are approved in a relatively short amount of time as long as the required personal documentation is provided.

Withdrawals were a bit slow to arrive but I expected this from other reviews here. I would expect 60-90 days for a check to arrive. I received all that I had won however.

I can honestly recommend this casino. Just be prepared to wait on their long processing time for withdrawals. Not to worry. You will get paid.

Up to date games suite. It is standard RTG, so nothing very special here except bogus bonuses to get you to play.

I will not go into all the other things that make this a horrible place to play. But I do want to mention that I took a long break from playing here, and recently came back due to a free bonus. I immediately began receiving tons of scam phone calls that I hadn't received in months. I believe that the calls are directly related to my having logged in again to play at this site. They are crooked in more ways than you think.

Free spins but if you win they will not give it to you.

I requested a withdrawal in June for $900 and when I inquired about it, I was advised the money is not real money and I only can withdraw $100. So I said fine whatever. Customer service told me they will email me with the FedEx tracking no. Never got the email and FedEx attempted to deliver but no one was home last September, SEPTEMBER ok. When I called FedEx if they can re-deliver, they were advised by the sender to destroy it. I just spoke to a customer service rep via chat after waiting for 30 mins just to talk to one, asking what happen to my request and the rep gave me the tracking no. Grrrr I just told him what happened and now he told me to call back tomorrow and will forward the issue to the manager. 4 freaking months just for a $100 and I still don't have it!!! Will never play on this casino ever again!!!!

I like the speed of the slots and the winning is good.

Payouts are a struggle to get. First payout took 6 weeks after contacting them continually. My second payout for 1500 as opposed to the first of 200 I've yet to see. And now I can't get an answer when I call, chat conveniently ends before I get answered and this is after waiting on hold for a live chat support person for around 30 min. They say 24/7 but the last chat said most employees had gone home for the day since it was late in Purue? My advice- do t expect any large payout.

Love the games. They have a wide variety and many with bonus rounds. I can play for a small amount like $3 or $5 and still win. I can sometimes go higher to $12 and still win.

I do not like that they are slow to pay you when you do win. I have been playing since January of this year. I have won lots of times but typically did not withdraw as it takes a while for them to approve the withdrawal. By the time they approve it, I had cancelled the withdrawal and spent all the money.

However when I did finally when and decided to withdraw, they are super slow. They also take the bonus money away from you if you win which is disappointing. If they got their withdrawals straight, they might be one of the better casinos.

Free spins are nice, when available and bonuses are a big plus. I enjoy the games and being able to play in US currency.

Customer service is hard to get In contact with. Payment/withdraws are very slow but they do pay. Mine was approximately a six week wait time.