Planet 7 Casino

Games are fun and easy to play. They have a lot of really good promos.

Extremely slow payouts. I have been waiting on a $2500 check since November 27. They keep telling me it has been sent to the processor on December 19 and that takes 7-10 days. Still haven't received it and the support is awful.

The games are fun, some of the bonuses are good easy to join.

Extremely long wait times for withdrawals, customer service that is almost non existent, excuses as to why the wait times are so damned long.

Good games, good bonuses, enjoyable game play VIP reps are helpful.

Extremely long wait times for payments, some customer service reps are extremely rude or just can't be bothered to help.

The Games are fun and they have a variety of them! I would recommend this casino only if you like a variety!

After wining over $2000 I was banned from most good bonuses as well as the daily free spins. Payments take over a month to receive! If your not constantly on live chat complaining they might take longer!

I was pretty impressed with Planet 7, despite all the negative reviews. The layout has a nice feel and there’s a lot of different games to choose from. I like the daily free spins and bonus offers. I play at other casinos too but really like the selection at Planet 7. I find the live chat reps responsive and polite.

The payouts I’ve asked for didn’t take that long, about 3 weeks. It would be nice if it was faster, obviously, but they did pay.

Payment is by check and takes too long, wire transfer would be much better and faster.

They are average, no problems. I like the graphics and all that stuff, but most casino's have that. What I'm interested in is winning and playing without problems arising, so the basics are good but the important things are lacking.

I dislike what all players dislike and that is the sloooow payouts. Maybe they know something that we don't, All I know is that I like faster payouts and it would make me play even more. As I said in a previous post Jackpot Capital is the fastest payout I've ever seen. Even with a check it takes about 4 days for me to get it.

I put it in the bank and it's ready to use the next day! My old bank wanted me to sign papers saying it might take weeks to clear and they charged me $35 to clear it. What crap! I'm not plugging Jackpot Capital, I'm just telling you want my experience has been over 5 to 10 payouts, So far, So good. We should boycott some of the lazy payers and put them out of business. I'll save a copy of my check so anyone who doubts me can see it for themselves.

I like some of the bonuses. Most everything is good.

Now we get to the payouts. I can't believe they would make someone wait so long. I chose a check payout and after a month of waiting I chatted and the person said that I did not pick my method of payout. I did it on the form when I made it out. Now it puts me back in like for a payout by a few weeks. When I look at the casino app on my computer it gives me a sick and an angry feeling.
How could they be so stupid as to realize that payout is the most important thing for us.

I'm going to tell you something that you might not believe. I play at Jackpot Capital. Often I play on a Sunday. We just did that. We won 1000 dollars. I will receive the money by check on Thursday of this week!! 4 Days! That has happened many times. I'll deposit it in my BOA account and I can start spending it the next day! Before that my local bank made me sign a paper that the check might take a month to clear PLUS they charged me $35 to clear it!
Somewhere on the internet there should be a players blog to report their experiences so we can boycott these cheating casinos!

The games are fun and the free daily spins are a bonus. I have also won enough to make a few withdraws.

Receiving a check is a nightmare. I have requested 3. The first 2 took exactly 2 months to arrive. The 3rd still has not been received and it has been almost 3 months. I have tried calling several times and cannot get anyone on the phone and my previous attempts to speak to someone through chat, over the course of 2 months, I have been told 5-7 business days. Today I am being told that it has not even been sent to the processor and that, as usual, they are experiencing delays. At least the person I spoke to on chat today was friendly which is a welcomed change from the rudeness I have been experiencing and discontinued chats when they tire of answering my questions.

In the United States don't expect to be able to just deposit the money and start using it. My bank holds the funds for 4-6 weeks before they release them because the checks are from a foreign bank. Wire transfer is an option although I have never received a clear answer from Planet 7 about whether or not it will actually be faster but I am not comfortable providing all of the information they are requesting.

The game selection is okay. Quick and easy sign up, and free chips by email sometimes.

Won almost $2000 in a slot, played over half of it at the casino. Then I filled out the paperwork for a withdrawal and emailed it to the addresses on the bottom of the form. Then I requested a withdrawal for the remainder. A few days later, I started a live chat to ask if the documents had been received. I didn’t want to know if they were reviewed or approved or accepted or denied. I just wanted to know if they were sent to the correct address, and if the email got there.

Over the next three weeks, I dealt with rude customer service agents, who almost always refused to let me speak to a manager, only being transferred a total of 5 times, and having to wait over an hour in some cases, out of the 21 times that I asked. They either just flat out refused, said the manager was busy and they gave them my info, or that he didn’t have any more information than they did and he would tell me the same thing. I ended up having to send the documents required (my ID and the front and back of my cards, and a bank statement, sensitive info) to eight different email addresses, all more than once, and to a fax number. Each time was the last time, they promised. Finally, I was given the correct email address to send the information to, [email protected], which isn’t anywhere on the form you fill out or the website. They were finally approved three weeks after the request, and the withdrawal was approved two days later.

Over the next few weeks, countless conversations, and a whole lot of headache, I got to the point where I could pretty much word for word tell the customer service agents how they would answer my questions because I had heard them so much. Every agent assured me that they escalated my account so that the process would be expedited. About 7 weeks after the request, I was promised a payment the next week by a manager and the financial manager. The next week, they said they didn’t have the required information and requested more, which I supplied and they approved that day, but said to be patient and they couldn’t tell me when or about when I would be paid. Just that I would be eventually.

Then, exactly two months after the withdrawal was requested, I spoke to a customer service agent who very promptly transferred me to a manager after I told her what she would say if I asked her anything, and that manager was very helpful. He informed me that the three previous managers that I spoke with, all named Ray and said they weren’t the other ones, must have all been the same person, because there was only one Ray. He also informed me that every time I was told that my case had been escalated was also untrue. It hadn’t. Then he transferred me to the finance department, where I spoke to an individual who said that my payment was being sent that very day. Great News!! Yay.

Later that day, I started a live chat and asked about the status of my withdrawal, and was told it had been sent.

Three days later, I got an email from them saying that my info had been updated and that I should wait a few days for the payment to be sent.

??

So I started a live chat and sure enough, it had not been sent at all. After speaking with another manager, and having to get up at 3 AM to speak with the finance department (same individual as before). She told me that there was an unexpected complication, wouldn’t tell me what it was, and that they had put a hold on my account, but she couldn’t say why. Then, she said that she would forward my info to a colleague and email me when it had been sent out that day.

I got the email that morning, checked back in live chat for the status, sent with a transaction number. I checked again a couple days later, and it was still saying sent, but that there was no transaction number.

Date of Withdrawal Request: 10/2/2016
Date of Approval: 10/21/2016
Date Payment was Sent: 12/6/2016
Date Payment was Received: It hasn’t been…

I got some winnings over the years here. I like their games. They have good variety. Good bonuses that give free spins. Won $750 last time off a $50 deposit and cashed out.

But they were slow to pay last time even though I got them the proof or address they wanted right away! Customer service told me on live chat they need this every 6 months. I found this frustrating. It took about 5 weeks to get the check. And it was a check! Why not a wire transfer? I give them 7 stars because I really do like the games. Witches Brew and Ceasars are my favorites right now but the super slow payment is a drag.