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Paddy Power Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 32 reviews
7.1/10
32 reviews
Complaint Response 26 complaints
5 days avg. 26 complaints
What we like
  • 1-4 hours e-wallets withdrawal time frame
  • No withdrawal limits
  • Live chat open 24/7
  • Approved by eCogra and TST
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Paddy Power Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://casino.paddypower.com/
Established
2004
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports, Live Casino

Paddy Power Casino is an online casino that offers a quality gaming experience to players. It's available in flash, download, and mobile version, and provides popular game titles from leading software providers such as Playtech, IGT, Wagerworks to name a few. The casino is eCogra certified and licensed by the Alderney Gambling Control Commission, so players are in very safe and capable hands.

Mobile Gaming

Players at Paddy Power Casino can enjoy a number of the games on the go. It's available to both Android and iOS users through their mobile device browser or downloadable App.

Security and Fairness

Paddy Power Casino is committed to the security of all personal details of their players. Our systems are rigorously tested and have been developed with the state-of-the-art SSL encryption. All banking details and transactions are also protected by firewalls.

Players can rest assured that Paddy Power Casino offers a fair game as it certified by numerous audits, including Technical Systems Testing, and eCogra.

StallCation

Complaints

Read the complaints other players have left for Paddy Power Casino. Learn more about complaints.

Show all complaints
Paddy Power Casino - KYC blocked after win without means to resolve or communicate

Good day all,

Summary:

Yesterday Friday December 18th '20 I logged back into an old Paddy Power account of mine.

I deposited, played the casino and the next morning went to log into the account and received the message:

'Access to this account has been denied - this account has been closed. Please contact us if you have any questions.' Thus couldn't log in.

I searched the site and internet and couldn't find a way to contact paddy power as follows:

[email protected] bounced according to yahoo, phone number on their FB page is dead, contact Web form and live chat only accessible via log in etc.

I then found i got an email advising account suspended for KYC purposes and should click on the link in email to upload the docs.

This results in being asked to log in, but i again got the same closed account notification Thus cannot comply with kyc request due to an apparent broken functionality in paddy Power's flow.

Subject of complaint:

I have no issue with performing KYC, have winnings in Balance and only cause to the issue not being furthered is the process itself of no fault of my own.

The complaint is based on not being able to proceed with process and account.

Evidence of above claim and situation:

I have images of all stages of above, the email requesting KYC and closed account page upon log in attempt. Also including my account page and balance.

(There is no where on this initial complaint creation page to attach the aforementioned images etc)

Requested resolution/solution:

I request Paddy Power to give me a means to respond to the KYC request and communicate with them as is required by law of a company of this nature.

I'm experienced in corporate financial compliance and unstated KYC requirements and those regulations on companies to comply with also.

Additionally upon finding no lawful, reasonable causes to maintain account suspension or closure, to reopen my account with full access and also for my balance of €380.

Thank you and i await response.

Harry < surname removed >.

staus Unresolved
€380
Paddy Power Casino - Account suspension and casino bonus confiscation
I have an account with Paddy Power at which I played during Blackjack Friday promotional event (29 November - 1 December 2020). On the last day (1 December 2020), I won £120 in casino bonus from the promotion that I need to wager 1x before that amount can be withdrawn (according to the promotional rule). After receiving the bonus I had not completed the wagering requirement, expected to play them a few days afterwards.

In the next morning, my account was suspended. The casino said the responsible gambling team wanted to talk with me via phone only. Until today, there have been two failed call attempts by them, the last one was almost 9-10 days ago. (I know that they attempted to call because I received an email from them after failed outbound calls by them.) I have attempted to talk to them via live chat many times but they insist only phone calls only and no alternative methods (such as Zoom or Skype) and they are even unable to provide me approximate date and time. (I have work to do, cannot be on standby 24/7 to wait for the call,) And now, the £120 bonus has gone to zero.

I still wonder what violation I have done (if there is), or just responsible gambling issue in case my behaviour is similar to an addicted gambler. To be honest, I am not addicted, only a few times that I decide to play. But the most two important things are:
1. How to communicate with a team to get the problem solved? What violations I have done in place (if any)?
2. If I have not violated anything, it is unfair to confiscate £120 bonus because of the bonus expiration as my account has been suspended. In that case, you need to give that bonus back to my account along with the rules.

It has been 12 days and nothing seems to be better. I wish you would be able to help. I have trusted Paddy Power most for my gaming experience for a few months for convenience, easiness to deposit and withdraw as well as casino reliability (a part of a large gaming corporate). But now I am really fed up with the problem that remains unsolved.
staus Unresolved
£120
Paddy Power Casino - Missing withdrawal completely ignored by escalations manager
I made 2 withdrawals on the 5th of June .
£200
£68
Never received either one .
I’m not new to paddy power I’ve received withdrawals to the same card before and after these missing ones .
I contacted Paddypower through there help and support line .
They gave me a ARN number told me to take it to the bank .
So I did , they said they could not help me with this . So I phoned my bank up and was told the same thing
So I went back to the help and support chat and told them what the bank had said .
I was then told to get a email for the relevant bank department which I did and was told they would contact them and get back to me .
After a few days I went back on the help and support line and asked to make a complaint.
I was told to say my complaint and it would be sent up
So I explained what the issue was and was told I’d receive an email .
I received a email on the 26th of June saying that my bank had been contacted and I would be update once they had received an concrete response. And was credited £10 good will gesture.
I never heard anything back .
I contacted the escalations team on the 8th August asking for a PSN number which from what I know is an deadlock number .
His response was I have not yet raised a query with the customer services team and that I should chat to help and support.
After explaining my situation to him he then told me to provide an email address for the relevant bank department.

I then pulled him up on the fact that he was the one who had emailed me to tell me they would be in contact with they received a concrete response and gave me the £10 good gesture.
After I told him that and called him incompetent he never replied. I’ve sent 4 emails since just asking for help and no reply .
Hopefully this can help me get some real answers.
Thanks
staus Unresolved
£268

Complaint Statistics

Resolved 5
Avg. Amount $ 1,902
Avg. Complaint Duration 9 days
Avg. Response Time 5 days

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Player rating
7.1/10 32 reviews

Top reviews from our players

Excellent casino with a strong brand and a great reputation. Worth the poor bonus to play here as the games are high quality and there are so many live dealer games to play. Lots of players online as well. Pro tip: Play on friday and sat nights when the UK bars close for best chance of pots in poker.

I love this site. I have been playing here for many, many years and never had a problem. Excellent bonuses, very helpful customer support and very quick withdrawals, well mine to my card were.

Great promotions, the selection of games are decent. Customer service is responsive, withdrawals are processed promptly.

The wagering requirement is a bit high and it's not entirely clear if there is any wagering requirement on winnings you accumulated playing bonus money. The only thing I found is: "You’ll need to wager your bonus 50x".

Inactive user
1/10

Nothing absolute nothing, such insolence and rude I have never seen, and this one star is too much for such insolence.

Support the worst that I have found so far, my account are closed without any reason and to chat so unfriendly and rude to ask how these casinos can be on this page.

The details on this page regarding Paddy Power are surely super out of date, as far as I can tell? I don’t believe they offer a Wagerworks download casino now, nor have they for some time – I double checked this and I was right, though I was surprised to find that they do in fact still offer a download casino at all, but it is of course Playtech now, like the rest of their main website offering. Download casinos are often a really great way to play, the games generally have better graphics, run a lot smoother, and allow you to play in “Fun” mode even when you have no internet connection if your really desperate for a slot fix but are stuck on a train with no Wi-Fi or something like that :)

Paddy Power have a huge high street presence here in the UK and are well known for their “cheeky” style of advertising and promotions. This is carried over to their on-line offering so expect plenty of just slightly risqué e-mails with funny if slightly politically incorrect jokes and one-liners in your inbox when they are offering you their promotions and news updates via e-mail each week. I don’t mind this, in fact I really love it as I hate the way everything these days has to be so prim and proper, but I guess it may not be to everybody's tastes.

The other aspects that I regard as being important are definitely well covered at Paddy Power as well – withdrawals are extremely quick to arrive especially if you use an e-wallet, even if you make your request in the middle of the night you’ll still find it in your Skrill account within the 1 - 4 hour time frame promised.

Support has generally been excellent although I have had some issues with the live chat facility not working correctly in some browsers, and when trying to explain this to the staff, had little understanding of the troubles I was trying to explain, despite emailing them screenshots and doing my best to describe how to duplicate the issues, what hardware and software I was using etc. The answer of course is just to switch browser (I was using Chrome at the time), but I wasn’t happy with their response on this matter although all my other interactions with their support have been excellent.

I’d also like to see Playtech drastically improve their mobile offering, though this isn’t specific to Paddy Power so I won’t complain too much of it here. An excellent casino all in all!

Almost a year ago I registered at Paddy Power because I received a no deposit bonus offer of € 10 for live playing casino games, but it seemed there was an error of the support team and my gift couldn't be redeemed, in any case I decided to make a small deposit to try their Playtech live games since at that time there was games with limit bets really low, from ¢ 10 in live roulette, and what I remember is I did it not very well at the tables and turned out losing every penny, then I stayed much time away from this casino , even though many players gave good references of it all the time. Since then I have received several offers of no deposit bonuses and free bets on sports in my email, but I never had much luck with them until this week I received a free bet of € 10, still waiting for the result of the respective match, just for verifying my identification documents again, but especially yesterday, I received a bonus of € 5 for playing only on the "games" section, in which we can find games from the software supplier Cayetano Gaming.

Finally I opted for playing blackjack of Cayetano, where the minimum bet is € 0.50; I decided to use the Fibonacci progression because it is not very aggressive and is well suited if there are not lower chips available, to my surprise within half an hour I had reached € 19 in my “cash” balance, which means that the wagering requirements of my bonus were really low and were already met, then continued playing until accumulating just over € 40 for making my first withdrawal in the casino, and then I got money in my e-wallet in less than two hours, one of the fastest cashouts that I have received from a casino, then re-deposited and again went winner. Overall, I gained almost € 70 originated entirely from a € 5 free bonus in my email, which were paid without repairs or complications.

Another thing I liked on Paddy Power is the variety of software they use, where besides Cayetano and other leading providers, they also use BluePrint Gaming slots, whose games are of simple appearance, but they are totally fun, and the best is that the times I've played them they seemed quite lucrative to me. In addition, I cannot deny the irresistible attraction I feel for the live dealer games, which in this casino are supplied by Playtech, one of the top 3 suppliers of this type of games in my opinion.

To summarize, I think that from now on, I will stay very often at Paddy Power casino, for their quick response on chat, gentleness, variety of software, my perception of fair play, fast cash outs, and of course for free bonuses in my email, which I hope to continue receiving frequently.

Inactive user
8/10

For me, Paddy's casino next to William Hill and Ladbrokes, one of the top three that come from the island. Otherwise, they have long operating in Ireland but later they moved to the online site so that it is now one complete and very serious gambling platform on which I am a regular player since 2010. Although for my country excluded the possibility of any bonuses and free spins promotion, it does not diminish the level of confidence who enjoy with me. I liked the design of their home page and section of the casino because it is all in the sign of green.

I do not know why it is so important ambience at the casino and their graphic design, but that is the psychology of the human mind that some shades simply attract and when it goes bad, and the other fail even when they have a much better promotion. My first steps here are made on the betting site later it was the poker room to finally 3-4 years ago began seriously to deal with the casino section. I first tried his hand in the Live Casino and to my eternal suffering, Live European Roulette. What can I, when I love this ball that whirls and when adrenaline jumps to the sky while waiting for my number or color to come.

Blackjack here I have never played too much, but my friends say it's also great for now I have no experience with it and to be honest with you, and do not really know quite detailed rules of this game. On my tablet I installed last month Paddy Power Games app and I can say that for now works great because it technically is not too demanding. In essence there playing slot machines generally although sometimes trips and occasional Table game.

Here somehow usually play the famous Frank Dettori's slot where I was giving some significant successes and very often triple digit gains. Yesterday I played Gladiator jackpot slot with a stake of € 2 per spin but I have not had any success so I was not even close to winning the huge jackpots that have long hunt. Their support is one of the best I've used so with excellent support operators classify them in order of the most professional in the business. The methods of deposits using Skrill and Neteller think about equally, so far I have not used a deposit via Credit Cards but we'll see in the future ...

I like playing at the large Playtech casinos run by the established UK bookmakers, as it gives a good feeling of security and confidence that you will be paid if you win and there should be reasonable customer support – assumptions can be dangerous, especially in the on-line casino world, but as far as Paddy Power is concerned, I do think they are a pretty safe bet.

I’ve been playing at Paddy Power for a couple of years now, both the on-line casino and the poker room, with the odd sportsbook bet here and there. I’ve had no trouble depositing or withdrawing, and was only asked for identity documents after a few months of hassle free play, most likely because I requested a withdrawal of a few thousand pounds. My documents were received, checked and approved in less than a day and just a few minutes after receiving confirmation of this, I had the money in my Skrill account.

Like Coral, Betfred and William Hill, Paddys have branched out from being a Playtech exclusive casino and now have games from a number of other providers including IGT, Amaya and Nextgen.

As ever though, many of these alternative providers games do not count for bonus playthrough purposes, so you should be careful to make sure the games you are playing are acceptable if you have a bonus active. Luckily they do have a very clear system for showing your current balance and bonus amounts, along with any attached wagering requirements.

Customer support is generally okay and queries are answered promptly by live chat, although I have had a couple of incidences of them being abrupt, even rude, when asked to provide a solution to a seemingly straightforward problem – for example the poker room went offline one night a couple of months back so I requested I get my buyins back for the tournaments I was playing – it took several days to get the matter sorted, whereas when the same thing has happened over at Corals I’ve had it sorted out within minutes.

Theres not much in the way of promotions either, and the welcome bonus is a bit rough at 32x deposit plus bonus – NOT 32x the bonus as stated here at Askgamblers. Back when I joined Paddy I was still quite new to on-line gambling and took this bonus regardless, but never got anywhere close to completing the wagering requirements.

Nevertheless, all things considered, Paddy Power is a good casino and certainly better than a lot of Playtech outfits out there!

Paddy Powers Games is a casino that offers games from a few software providers. Whats most important for me is that I noticed most of the games they have to offer are Playtech slots. That's very good for me because Playtech slot games are just in my taste. I also have to say that before I joined here I first read the terms and conditions. When I got to the part about restricted countries I saw that the list was very big. To my surprise my country wasn't on the list. When I finished reading the terms and conditions and made an account I took alook at their bonus offer. I intended to make a deposit here only in case the casino had some interesting and acceptable bonus for me. That was their first deposit sign up bonus of 100%. The wagering requirements were an acceptable 32 x deposit + bonus for slot games.

For the rest of the games the wager was an incredible 640 bonus + deposit. But that was still acceptable because I am mostly a slot player and I rarely play other games. What mattered to me was that this bonus was cashable. I will also mention that I contacted their live chat support 2 times and I can describe them with only one word – fantastic. In both cases the operator was online instantly and he answered my questions kind and professional. He also didn't offer some extra promotions which I appreciate. In many other casinos if you contact support they will offer you some bonus without asking for it. In some cases even if you don't contact live chat support the operator will appear on his own with some offer and interrupt your play. In short my game play here didn't last long. Luck wasn't on my side and I lost all of my money very quickly. Still Paddy Power left a good impression on me and I will be back for sure.

Whilst Paddy Power may not be so well known to the readers of AskGamblers on the whole, to those of us here in the UK, they are an enormous brand - a high street name and infact, they are growing as a company much faster than any of the other established betting companies here eg Corals, Willaim Hill and Ladbrokes.

Despite this, I am a relative newcomer to their online operation. Coral have recently slowed down the speed of their e-wallet withdrawals considerably, and I wanted a new trustworthy Playtech casino with iPoker room where I could deposit, play, and withdraw within the same day when I wished. I discovered Paddy Power promise to process their Skrill/Neteller withdrawals within a maximum timeframe of 4 hours, one of the best stated timescales I have found, so decided to go right on and sign up.

The website itself is well designed and the registration process was fast and painless. All new players receive a £5 bonus immediately after registering, to be used in the casino, plus when you create your nickname in the poker client you also receive $5 (USD) to play poker and $5 to try the sidegames (casino games inside the poker client) as well. Additionally, I received several small extra no deposit bonuses after this for their live casino and the poker sidegames.

Note that in addition to the full library of Playtech games, paddy power do also have a large selection of slot games from other manufacturers including IGT, Cryptologic, NetEnt, Ash Gaming, Genesys and more. Infact the only obvious one missing is Microgaming. They also have Live Casino and a busy sportsbook, so pretty much all your gambling needs in one place!

Paddy Power has become my main playtech casino for the time being, primarily because of the extremely fast withdrawals, which suits my style of play very well - I like to be able to drop a few £ in, play a few games, and have the money back on my Skrill card an hour later if I am lucky. Unfortunately though, they are not quite perfect....

For a start, I have had a somewhat poor experience with Paddy Powers customer support staff on more than one occasion. Their attitude is often extremely unsuitable for somebody in a customer service position, and they will never accept any responsibility or offer a goodwill gesture for their poorly worded terms and conditions, or missing terms and conditions for promotions advertised within the poker client, which I ended up not qualifying for because of an additional set of T and C on their main website that was not linked to from the poker client, has caused me to miss out on several bonuses or freerolls that I was looking forward to taking part in.

Also, if you play the sidegames in the poker client a lot, be aware that unlike pretty much any other Playtech with iPoker room attached, these sidegames will NOT earn you comp points on your casino account. I can only guess this is something to do with the fact that Paddy Power still have their poker accounts in USD, whereas the casino accounts are in GBP. Whatever the case, if Ladbrokes/Corals/Betfred can link the games in this way, why can't Paddy Power too?

The last gripe I will mention is that I am a very regular depositor - perhaps five or more times per week - yet I rarely receive any promotions via e-mail, yet when I read the forums online I see people posting they have received emails from paddy power with regular bonuses and "come back to the pack" style offers - I really find it offensive when companies begin to take their loyal customers for granted and spend all of their marketing budget trying to draw in new players. Sure, I guess thats business, but a good casino will find ways to reward their loyal customers as well.

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These 2022 Slot Games Are Coming to Casinos Soon!
Industry These 2022 Slot Games Are Coming to Casinos Soon!

2021 was a year of big online slot releases! We saw games like Gemix 2, Reactoonz 2, and Starburst XXXtreme, but it is time to say goodbye to last year and take a look at some of the titles we think are going to cause a stir this year!Coming to Your Screens Soon1. Money Train 3We’ve seen Money Train 1, Money Train 2 and now Relax Gaming are going one step further with talk of Money Train 3! We’ve heard this game is set to launch in the first quarter of this year and whilst graphics have not been released yet the game will feature similar themes to its predecessor with Cowboys, Guns, and the Wild West. Relax Gaming have packed in some excitement for their third title in this series which includes a Bonus Buy feature for eligible countries, Collect symbols, Increasing Multipliers, Respins, Stacked Symbols, Sticky Symbols and a Free Spins round! 2. Dead or Alive MegawaysNetEnt’s popular Dead or Alive got a sequel in 1999 when the provider launched Dead or Alive 2 and now three years later we have another! The original Dead or Alive remains one of the biggest games for NetEnt of all time, but will their Dead or Alive Megaways live up to expectations?Sticking with the popular western theme this game is expected to be set on 6-reels and over 100,000 ways to win! A far stretch from their original 9-liner! The luckiest of players may be able to obtain the games maximum payout which is an impressive 50,000x the total bet so watch this space for NetEnt’s next debut!3. Sakura Fortune 2Quickspin launched Sakura Fortune in 2017 and this year we will finally see the launch of Sakura Fortune 2 Slot. The original was a great game so we’re sure fans will be delighted to hear of a sequel to this one. We can look forward to this game soon, although no date has been set in stone yet. Quickspin have really gone crazy with the reels on this one, as it will be a 3-4-4-4-3 grid panel with 546 ways to win! We’ll see Sakura Wilds, Free Spins and a Bonus Buy feature for eligible countries. 4. GigantoonzNow, this is a big one! If you are a die-hard Play’n GO fan you should already know from the title which series of slots this one is from! It is of course Reactoonz and Reactoonz 2 which was launched just last and are two huge names in the providers’ portfolio! The burning question however is, has Play’n GO done everything they can with these games or is there more to give? Gigantoonz will combine both of its predecessors, mixing elements of both games with some changes. The game area has now been enlarged and will be set on an 8x8 grid format and at least 6 matching symbols are now required to form a winning cluster. Features will include Mega Symbols, Quantum Wilds, and a Quantum Meter. 5. Vikings Go To ValhallaYggdrasil will also be launching another sequel in their series which we’ve heard is meant to be released early this year but very little information has been released on Vikings Go To Valhalla yet, so watch this space!6. Jurassic Park GoldJurassic Park Gold will be powered by Microgaming and you can win up to 8,000x your total stake! The game will be set in the jungle and we’ll see some quotes from the original 1993 Jurassic Park movie. Microgaming has also included their exciting Link & Win feature which gained popularity last year and there’s a jackpot feature included in this! Other features include Free Spins and a Wild Chase.7. Book of El DoradoAlthough this game has been exclusive to Betfair and PaddyPower Casino already, this year we will see it go live across the industry! You will enter a city of wealth and gold in Book of El Dorado, and Pragmatic Play has given you the chance to win up to 5,500x your total stake. Features include Free Spins, Expanding Symbols, and the chance to retrigger the Free Spins for a bigger winning potential.What a lineup we can look forward to this year! We’ll be talking a lot more about upcoming games for 2022 in the forum so feel free to join us there to continue the discussion. 

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