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OctoCasino

OctoCasino

The casino is blacklisted.

Player Rating 3 reviews
6/10
3 reviews
Complaint Response 1 complaints
2 days avg. 1 complaints
What we like
  • Over 5000+ games
  • Plenty of payment methods
  • Home to top providers
  • Live chat is open 24/7
  • Mobile friendly games
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


OctoCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.octocasino.com/
Established
2021
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Live Casino, Mobile
Mobile Apps
IOS, Android

Octocasino is an online casino that offers a variety of popular game types like slots, table games, and live dealer games. These games are hosted by big industry names which include the likes of NetEnt, Play’n GO, Playtech, Red Tiger Gaming, Wazdan, Pragmatic Play, and more. The site functions seamlessly on any modern device which includes laptops, tablets, and smartphones and they are fully licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. The casino lists these in their terms and conditions and they include Australia, Belgium, France, Greece, Italy, Spain, Turkey, Italy, Slovakia, the United Kingdom, and the United States. 

Mobile Gaming

Octocasino can also be enjoyed on the go so players can take their favourite games with them. No app is needed as such, players can simply open the casino through a compatible mobile browser. Players will still have access to thousands of games and can deposit and withdraw in the same way. 

Security and Fairness

The casino sets high standards when it comes to player protection and fairness of their games. They use high levels of encryption to ensure their players’ private information stays that way and games are monitored with the use of a random number generator so that they generate random results.

Support

Anyone who needs help and assistance can contact the casino's customer support team. They have multilingual live chat agents who are available through the live chat facility which is open 24 hours a day, 7 days a week. Alternatively, players can also reach out to support through email or they have an online contact form. 

Virtual Games

With such a decent library of providers, it’s not surprising to see that the casino is home to more than 5,000 video slots and games. Players can also take advantage of the drop-down menu in the games lobby where they can find all the providers but more importantly, they can select their favourites to narrow down the search. This makes it much easier to find games. Players can also use the search function to find any game almost instantly. Some of the titles that can be enjoyed here include the Beach Party Slot, Aztec Magic Slot, Deep Sea Slot, Johnny Cash Slot, and Hot Party Slot. 

Players can also try their luck against the dealers as there are plenty of table games to choose from too. These games are computerised which means players can be against the casino and there are tables like Blackjack, Roulette, Poker and more, 

Live Casino

Octocasino also offers their players an exciting live casino experience where players can bet against live dealers from the comfort of their own homes. There are classic tables like Live Blackjack and Live Poker or players can take even more risks with the selection of other tables in the lobby. 

Irena Ducic
Written by Irena Ducic Senior Content Specialist
249 Casino Reviews

Irena is a content specialist with a background in philology and Scandinavian studies. With more than three years of experience in the industry, she focuses on both casino and sports betting content. Even though sports are her passion, which is why you can read her texts about the World Cup and other sports competitions, she also doesn't shy away from sharing a piece of her mind about the casino industry.

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Complaints

Read the complaints other players have left for OctoCasino. Learn more about complaints.

Show all complaints
Does not pay

Dear AskGamblers Support,

I hope this message finds you well. I am writing to bring a serious matter to your attention concerning my experience with Octo Casino, and I seek your assistance in resolving this issue.

On December 25, 2023, I engaged in a LiveChat conversation with Owen from the loyalty department, where I expressed my concern about my locked account and the urgent need for my winnings, totaling 2300 euros, to be returned. Despite Owen's assurances that the specialized team would investigate the matter and provide updates via email, the situation has not been resolved.

Since then, I have received multiple automated messages indicating the closure of my account, which I did not request. I have explicitly communicated my desire for the payout of my winnings, not the closure of my account.

Furthermore, my emails to the support team have gone unanswered, and I am growing increasingly frustrated with the lack of communication and resolution. I have even mentioned the possibility of legal action due to the apparent delays and non-responsiveness.

It is disheartening to note that Octo Casino has been subject to fines in the past, as indicated during my research. I fear that my case might be another instance of negligence, and I am concerned about the integrity of the casino's operations.

I kindly request your assistance in mediating this matter and ensuring a swift resolution to my payout request. I believe my winnings are rightfully mine, and the current situation is causing undue stress and inconvenience.

I appreciate your prompt attention to this matter and trust that you will assist in bringing a fair and satisfactory resolution.

I sent the email with the proof.

Status solved Resolved
€2,300

OctoCasino Complaint Stats

Resolved 1 / 1
Avg. Amount $2,476
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Top Reviews From Our Players

Nothing. I only play blackjack at casinos whether in person at a brick and mortar location or online. Their version of it is so unrealistic as to be irritating. I've been playing blackjack for almost 20 years, never seen anything like what they have here.

Blackjack game is rigged. Dealers handing themselves 2 or 3 blackjacks in a row. Giving themselves 2 10-value cards 5, 6, 7, 8 plus times in a row. It's nothing like real blackjack whether in a real casino or even playing free blackjack online. Their goal, of course, is to get you to buy more chips.

Hello! We are sorry that you have rated our site so low. We always try to provide excellent service and the best games. Furthermore, we cooperate with the most popular providers that offer fair and honest play. We hope that playing on our site will bring you luck and pleasure! Best regards, OctoCasino Team.

user avatar

I appreciate Octo Casino so much since it features great live dealer games. I really like that and how they have helpful chat support for players like me. I know it's still new but it is okay for me and I really like it.

I like that it is available for me but somehow, not all the game providers are available and I don't know why. I'm really hoping they can make it available soon so I can play more games.

Hello, dear! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I hope we will be able to add more games soon. Come back and see us soon. Cheers! Best regards, OctoCasino Team.

user avatar

Octo casino is one of the latest casinos I joined. As it often goes, I found them on Askgamblers when going through the list of New casinos. I was checking them out and was interested right away for a few reasons. First of all, they're a part of N1 group casinos, which I really like and never had any issues with. Secondly, I saw that they offer a great selection of game providers, including Netent, Play'n Go, Pragmatic Play, and others. And lastly, they had a great bonus offer for new players.

I signed up right away and took their welcome bonus. They have a great welcome bonus package for your first 3 deposits- for your first deposit you get a 100% match bonus and 150 free spins on top. What I liked there was the fact that the 150 free spins are split into sets, but better than regular sets- on the first day you get 50 free spins and then 20 free spins per day. Also, they were in the Sweet Bonanza game, so they had better value than free spins on Starburst for example. My first deposit didn't end up with a withdrawal and I only played the Twin Spin game.

Then a few days later I made my second deposit and took the bonus offer- this time a 75% match bonus. At first, I didn't have much luck with the Gates of Olympus game so I moved on to Reactoonz. I had many good wins and after the wagering requirements were met, I made a 150 eur withdrawal. The verification process was smooth and I got the win a few days later on my card. And just a few days later I claimed the last bonus- 100% for my third deposit. I played a few games but it didn't result in a withdrawal, unfortunately.

Overall, I've had a great time at Octo casino and I will definitely come back. They have a great selection of games, the lobby is easy to navigate and I haven't encountered any issues whatsoever. Also, I think that it's probably one of the best welcome bonus offers I've seen in a while, so I would definitely recommend it to all those players looking for a good welcome bonus package.

Good day, dear! Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future! Best regards, OctoCasino Team.

user avatar

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