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NextCasino

Item: NextCasino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 62 reviews

5.6/10

62 reviews

Complaint Response 19 complaints

2 days avg. 19 complaints

What we like

0-24 withdrawal time frame
High withdrawal limits
Mobile-friendly
UK Gambling License

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

NextCasino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.nextcasino.com

Established

2013

Licences

Malta Gaming Authority, UK Gambling Commission

Company

Aspire Global International Ltd.

Affiliate Program

Casino Luck Affiliates

Languages

English, Finnish, German, Norwegian

Casino Type

Instant Play, Mobile, Live Casino

NextCasino is a highly diverse online casino with a smooth instant-play interface. Its games are powered by a wide range of software platforms, including NetEnt, Microgaming Quickfire, Betsoft, Play'n GO, SG Gaming, Blue Gem Gaming, Quickspin and IGT. The casino holds online gambling licenses issued by the Malta Gaming Authority, the UK Gambling Commission and the Alderney Gambling Control Commission.

Restricted Countries

Unfortunately, players who reside in certain countries will not be able to open an account at NextCasino. The list includes United States, China, France and Italy, as well as some other countries. To get more info about the restricted countries and terittories, read the 'More Casino Details' section.

Mobile Gaming

NextCasino works wonderfully on any compatible iOS or Android device. Players can log in with their same account information and play popular IGT slots and roulette on the go. No app downloads are required - players can simply log into the casino's mobile website and start playing instantly.

Security and Fairness

We are satisfied with the steps NextCasino takes to keep players safe. The most important of these is SSL encryption, which makes it virtually impossible for anyone to see player data as it travels through the casino's network.

All of the platforms at NextCasino have been audited several times by independent firms to prove fairness.

Deposit Methods

Bank Wire Transfer, Neteller, Paysafecard, Visa, Entropay, EPS, Euteller, Trustly, Skrill, Skrill 1-Tap, Zimpler, MasterCard, Payz, PayPal, Rapid Transfer, Giropay, Interac, Easy EFT, AstroPay Card, instaDebit

Deposit Fees

Withdrawal Methods

Neteller, Visa, Skrill, Skrill 1-Tap, Trustly, Payz, Bank Wire Transfer, MasterCard, PayPal, Rapid Transfer, MuchBetter

Withdrawal Fees

Withdrawal Limit

EUR 7,000 per month

Currencies

Euros, British pounds sterling, Norwegian kroner, US dollars, Canadian dollars, Brazilian reals, New Zealand dollars, Argentine pesos, Chilean pesos, Indian rupees

Pending Time

48-96 hours

Withdrawal Times

E-Wallets 0-96 hours
Bank Transfers 2-6 days
Card Payments 1-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Betsoft, Nyx Interactive, Play'n GO, IGT (WagerWorks), Leander Games, Quickspin, Light & Wonder, Lightning Box, Big Time Gaming, NextGen Gaming, Just For The Win, High5Games, Reel Time Gaming, 2 By 2 Gaming, Thunderkick, Amaya (Chartwell), Electric Elephant, Foxium, Skywind Group, Evolution Gaming, Authentic Gaming, Inspired, Fantasma Games, Betdigital, Eyecon

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Slots players have an incredible amount of online games to choose from at NextCasino. Popular titles from several software platforms can be accessed directly through the site's instant-play lobby. Many of these games have large progressive jackpots as well. Among the most popular titles are Immortal Romance, Gonzo's Quest, The Dark Knight, Kitty Glitter, Playboy, Dragon Ship, Magic Portals, Piggy Bank, and more.

The table game selection at NextCasino is highly diverse. The casino features a wide range of roulette, blackjack, baccarat, hi-lo, and casino poker games to appeal to all types of players. Some of these games, such as Double Bonus Spin Roulette and Oasis Poker Series, are hard to find at other online casinos. All of the games are compatible with a wide range of bet sizes.

Video poker players have four main types of video poker to choose from. These are Jacks or Better, Deuces Wild, All-American Poker, and Joker Wild. Most of these variants can be played with multiple hands, and some are available in different themes. While there are no bonus pokers or other less conventional variants to choose from, the video poker selection at NextCasino should accommodate most players.

NextCasino also has nearly 100 scratch games and other specialty offerings. These give players the chance to win big on even the smallest of wagers. Some of these games include 7 Gold Scratch, Beer Fest, Pharaoh Bingo, and Fortuna.

Live Casino

Players who wish to experience extra thrills can enjoy placing bets with live dealers in various gaming rooms where they can try their luck in games like Live Blackjack, Live Roulette, Baccarat Squeeze and Dream Catcher.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

The fastest way to reach NextCasino support department is via their live chat facility which is available 7 days a week from 06:00 GMT to 23:00 GMT. Representatives will also reply to any inquiries via email. In addition, the casino provides telephone support.

Suggest an edit

Complaints

Read the complaints other players have left for NextCasino. Learn more about complaints.

Show all complaints

Submit complaint

NextCasino - Doesn't respond to withdrawal requests

I have been waiting since Sep 2020 for a withdrawal of my funds from Next Casino. In December I asked why my funds have not been returned and was asked to provide proof of identification . Which I did and all documents were accepted. I have contacted Live Chat a number of times and sent multiple emails and still have not received my funds more than a month later, the month is now February. They just keep saying the relevant department will contact me when I ask about my withdrawal and now they are not even replying to my emails anymore.

Resolved

£116

NextCasino - Misleading and intentional harm

Hello

I made a 100€ deposit and noticed that the bonus shows me that i have to do 14000€ wagering ( i have 2 active bonuses at the same time - due to technical problems on the Diamond mine slot ). They checked this out and souggested to me that when i do the 7000€ wagering, i should inform the live chat and they will help me and delete the remaining wagering, so i can do the withdraw ( obviously ). Wagering stuck to the old bonus instead to a new one. So i finished wagering on the old bonus, that was long overdue. Basically when i did the required wagering, i had on my account 1269€. I stopped playing when i had 6870€ still to wager ( just like we agreed ). I didn`t want to play on so i wouldn`t do anything wrong. I immediatly informed the live chat and apparently naively believed that they knew what they were doing on the chat. Instead of deleting my wagering, they deleted my bonus and account balance. I could also do this myself if i wanted to clear the bonus. I`m not crazy??;) Why would i delete my account balance?? I ask you kindly for help. Please look at the mail they sent me and give me clear instructions on what to do. And how much wagering I still have to do. I also sent you pictures showing a notice of an unfinished game and what the slot looked like when an error accurred. I am also sending you proof of how much money I had in my account when I complete the wagering ( from 14000€ to 6870€ ).

Resolved

€6870

NextCasino - Not honoring their own promotional offer

Got an email with an offer of 100 spins of any 5 slots which included elements,gonzo's quest,aloha,fruit shop and starburst.Made deposit and got nothing.Contacted support and they said they could add the spins on starburst only or add the deposit matchup.The whole reason to deposit was to play the 100 spins on elements which they didn't offer.This is the 2nd time this site had sent an email and also put on the website this offer which you cannot have.Its a total joke that they can't manually add the spins to the game you want and they should not be sending out offers they can't abide to..

Resolved

NextCasino - Delaying payment for too long now

So this complaint is pretty young at Nextcasino,but i have a feeling that its some kind of problem here, but to the history of mine. The first 2 withdraws using wiretransfear was fast no problem at all, but the third one a small one 240 euro i requested withdraw using wiretransfear got email the process is 3-5 weekdays as usual, 5 weekdays days past no email from them so i decided to upload documents on my self just to be sure, ID,Bill,bank with Iban nr and even me hold my id with my picture from camera. And now to the problem in my account it says"Still Proccesing" for 7 days far to long time according to me, but in chat there are lack of communication someone says "we have problem with all withdraws at the moment" other says you need to get verified etc, but they havent send me any mail at all except the first one according withdraw or that i need to send in documents. They say they cant refund to account since it allready sent to the bank, and there financial department cant do anything, the last one smells, but i no this casino is legit, i write here just to hope to get some reaction from Nextcasino since the chat have no clue why so long time and just give me different storys No hard feelings NextCasino just give me a explenation then you are going to send the money from your financial department, even i no that "still procesing" means you havent sent it yet to any bank even if your chat says so. And you must work with your "C.A.R.E" and send email so player no what happenings with there problems. Peace and love nextcasino

Resolved

€240

NextCasino - Blocked my account with $500 with no explanation

my account was created and i deposit 11 days ago on Nextcasino, after that time i made one successfull withdraw on 08/04, after trying to login again after some time, my account was blocked with a remaining balance of $500, i tried to contact Nextcasino support on 13/04, but they didnt reply my message after 2 days, the message that is given is The login failed. Your user account is blocked. If you are a self excluded user you can contact support for withdrawing money

Resolved

$500

NextCasino - Payment declined two times and delayed for three weeks

Just recent ive won $2,500 about 3weeks ago on NextCasino ...so i decided to make a withdraw , before this ive had 2 withdrawal that ive made and thinking this time wont be much of a hassel . But the casino has gave me a hard time on trusting them and there words, first week of waiting for the money to go through i have a supporters name Richard telling me my money went through and just waiting on hearing from me when the money gone through to my account . The end of the week witch is Friday i someone get an email saying my money has been reverse and so i went on my account its true what they said . i dont know why they do this but the same thing happen for the 2nd and this is the third week . they keep telling me that my money is through and it will take up to 3-5 working days or 2-4 workig days for the money to go through , they keep reversing my money back to my account when i never ask to and they will tell me that there has been an error . im very angry and frustrated , this is the third week now and i dont know whats gonna happen until friday i will hear from them. Usually they will wait until friday and they will tell me the problems why i haven got the money or why the money been reverse back. its really unfair and very unprofessional, i never cheats or use fake money to play . Each dollars i spend are my hard working money and i happen to win some back and already ive got hard time just recieving those money. its onli $2500 what if the amount is larger. Can u pls help me with this .. Im really worried that they wont pay me . Its been dragging too long now and ive got a really bad feeling

Resolved

$2500

NextCasino - Will not pay and will not tell me why

19 January 2017 I order a withdrawal from NextCasino. 25 January I ask about my withdtawal. They ask docs. I sent it on the same day. 30 January I got my account was blocked. NextCasino said: "Your account is locked and part of a fraud investigation by our payments and platform provider.", but they don't give me any timeframe and also add "No further correspondence will be entered into while the investigation is ongoing.". Now (22 February) I don't received any email from NextCasino.

Rejected

NextCasino - Delayed verification and payment of winnings

I was hoping that I would not have to write this complaint but Nextcasino are stalling the process of verification to the max and they take forever to reply, if even replying at all. After reading the terms of Nextcasino´s welcome-deposit-offer of 125% I decided that it looked like a decent deal. I opened an account and deposited 2000sek. I played a few different slots with bets ranging from 30sek to 50 sek and when I was done wagering the 100 000sek after many hours of fun I had run up the account to about 29 000sek and I could not have been happier. At this time I requested a withdrawal of 22 000sek and I was asked to verify my identity. I sent in copies of my driver´s license and a recent utility bill and everything was still great. When I (on 12/1) tried to log in to see if the withdrawal was processed I got a message that my account was blocked. I contacted support and they sent a new mail in which they asked for further verification documents: “Dear Customer, Your account has triggered a security alert in our system and was frozen by our payments provider. As security (for both us and our customers) is a high priority of ours, we require you to verify your account by sending us certain required documents. Your account will be frozen during the time of this verification. Please send us the following information in an email: 1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front). 2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days. 3. A close up photo where you hold your ID/passport next to your face. 4. Furthermore, we also require you to send us notarized copies of certain documents to our platform and payments provider's physical address: Please mail a notarized copy of your ID/Passport and a notarized copy of a bank statement (your name, your address, account number and the date needs to be present, no older than 60 days) to: Everymatrix, Nouveau Center, 4th Floor, Lipscani 102 Street, Sector 3, 030039 Bucharest, Romania We will need full contact details of the notary used so that we can confirm the authenticity of the documents we have received. This means you will have to bring your bank statement and ID/Passport to the notary to have them notarized the authenticity of the documents and also verified that you are indeed the person stated in the documents. Account security and fraud prevention is highly important to us and we hope you appreciate our efforts to keep our site and customers secure. Failure to comply with the above requests will result in the deposit being returned to its origin and the account permanently closed. We thank you for your cooperation in this matter. Kind regards, Mark NextCasino Security” I complied to everything and sent notarized documents with express DHL to Everymatrix in Bucharest. These documents were delivered and signed for two weeks ago on Wednesday 18/1. It is a costly process notarizing documents and sending them to a physical address in Romania and you could at least expect updates regarding the matter. No other Casino have ever asked me of something similar and now they are also stalling the process with the argument that: “Please note that a verification like this is not instant. Your documents are being reviewed by our platform provider and they wll finalize this as soon as they can. Regards, Mark NextCasino Support” Nextcasino have turned a happy moment into an upsetting process. I have read similar complaints and I am obvioiusly not the first customer to be treated like this. I hope that Askgamblers can help me out in this matter. This is unacceptable behaviour from a well known Casino like Nextcasino. /JD

Resolved

kr22000

NextCasino - Account blocked with no explanation

Hello! I didnt think that i had to post this complaint here but after almost 1 week i of waitng i had to. The 23rd of Nov i opened an account at Next Casino to get the nice 150% welcomebonus. I start to play some rounds of 50 sek bets and after a while i boost my account from 5000 to about 12000. I continues to play with bets of 30 sek to 50 until my wagering was done and i had about 22000 sek in winnings when i was done. I requested a withdrawal back to my bank via trustly. Then after a while i get this email that says my money has sent back to my account again. Hej Rickard, Ditt uttag har satts tillbaka den ‘24/11/2016 11:21:58". Summan har återförts till ditt spelkonto. Kontakta support om du behöver mer hjälp angående denna transaktion. Transaction ID: 3420783519Transaction Date: 23/11/2016 22:01:08 Summa: 22414.00 SEK. Hälsningar, NextCasino.coms team I emailed Nextcasino and asked why they did that and then tried to log in to my account but now it says that my account is blocked for login. And i get this asnwer Hi, Your account is currently frozen and under investigation by our security department. Regards, Mark After that i sent a couple of email asking why its blocked and how they can do like this, but without any answers . So now 4 days after the eamil that told me my account was blocked i post this here beacuse its feels like < snip > to deposit on a casino play exacly by their rules and then just get blocked and dont get any anwers why. I really hope that u can help me and im exited to see what Next Casino have to say about this. Rickard

Resolved

kr22414

NextCasino - Bonus winnings unfairly withheld

I signed up with Next Casino and received their Welcome Bonus. I completed the playthrough of the wagering requirements fully. A number of days after I tried to withdraw my winnings, the casino contacted me to say that I had breached one of their terms. I did not. This is the term in question - 10. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void. I have emailed Next Casino and asked them to explain exactly how and when I breached this condition but they have not replied. I am absolutely certain that I did not break this rule. I completed almost all of my wagering on one slot machine. I did not save up a bonus round to complete when the wagering requirement had been completed. I followed the rules properly and my winnings should not be withheld.

Resolved

£3000

Complaint Statistics

Resolved 17

Avg. Amount $ 1,520

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

5.5/10 ● 62 reviews

Top reviews from our players

john123byrne

8 years ago

1/10

Good choice of slots, and they work fine and fast, but nothing else I can say.

Customer since 2015, never won a penny. I have asked to close my account via customer service and I was ignored, once I asked the question. Worst casino I ever played.

ladylux

8 years ago

9/10

I had joined this site maybe was on free spins received an email on a first deposit, which seemed a very good promotion. I enjoyed playing on this Casino... Good selection of games and navigation. Great Customer support. Another casino I will visit again. Withdrawal was processed quickly, I am Just awaiting payment to appear in my bank account.

The only fault I have found Is I had a bonus pending as I was completing my wagering requirements on current bonus. After I had requested a withdrawal I realized my cued bonus from some free spins on Jungle Spirithad vanished and for several days when I log into my account there does not seem to be live chat available to speak to them about this but apart from that ...thumbs up !!!

becca196947

8 years ago

10/10

HI just started playing few days ago games are great lots of selection of my fav ones one of the best sites xx

Went to withdraw but was asked to verify even though only small withdrawel, which I have but taken so long so wee bit anxious now reading the fews but I like to make my own opinion as I said above x

visitsVB

8 years ago

10/10

Hello, everyone, I am usually not a feedback writer, but in this case I MUST. So in a lonely night I decided to take a chance in Next Casino, as they offered 125% + 150FS on steamtower, just for 25eur deposit. The 125% bonus went broke in a 10min, so I contacted support to give me those FS, as they were credited in a few sec, I managed to turn them in 40eur, so basically I had more then 300% deposit bonus with two options to turn it in money. Long story short, Immortal Romance did the wagering and I cashed out 400eur from 25 deposit, and as surprise to me, after contacting support, NO DOCUMENTS were needed, so I had my 400 in a few hours. Never seen something like that in online casino. Probably must say I use skrill for deposit.

Overall games are superb variety, support not always online, but respond to emails in minutes. If You are scared of putting your money in this, don't be. It's totally safe.

Not really much to dislike after being treated so well.

StevenHajema

9 years ago

9/10

I like the casino, good games, good service, good costumer support, great welcome bonus, won about €1200 on first deposit if I remember correctly.

After my win on the first deposit, never won again. I deposit several times a month, but I never even took home a couple of hundred euros. Sometimes I get up to two or three hundred euros, but that was during bonus wagering requirements With several deposits a month elsewhere I usually take home a couple of wins every now and then. Well, it's all in the game. Maybe this casino is just bad luck for me.. I don't know why, but I still like to play here. Have to win someday, maybe....

raverbabe

9 years ago

8/10

I'm really quite surprised to see so many negative reports here for Next Casino as I've found them to be one of the best casinos round and have been playing with them pretty much since day one. It's telling though that the casino still has an overall rating of 8.38 despite these negatives although as the majority are all right here on the most current page I'll accept that there may have been some issues just recently.

One possible reason I would wager is the fact that the casino uses the Every Matrix software platform. Whilst I have had no trouble with this software I know that many users do report issues with slow or lagging games and frequent disconnections and error messages when playing at casinos using this software. I'm unsure what might be causing people these problems - it could be computer specifications or the exact combination of browser and software they are running perhaps, but my own laptop isn't particularly new works just fine running Windows 10 with the Opera (Chromium) browser.

The Every Matrix platform has its advantages too - the best games from almost every top name developer are available here including bigboys Microgaming and NetEnt. QuickSpin and Play N Go have been creating great games recently as well and all of those are offered at Next Casino too.

Bonuses are usually very fair here when you receive them, but it definitey feels like a long time since I received a reload offer. The welcome bonus wagering requirement is 40x the bonus amount which is about as good as you can really expect these days and the software makes it easy to keep track of the remaining wager amount. The terms and conditions are reasonably fair and concise too but as always be sure to read and absorb them before choosing to play with any bonuses.

Perhaps one small downside is that there isn't a great deal to seperate many of the Every Matrix casinos from each other, rivals such as Casino Room and Casino Floor do offer a similarly high quality experience and in the case of Casino Floor I receive more frequent bonus offers from them as well, so perhaps Next could be a little more competitive in this regard. I absolutely recommend you try this casino though - the welcome bonus makes it worth a try!

Sumnuts14

9 years ago

7/10

I think luck was not on my side for this casino. I've played on it for around 3 months and always lost. Other than bad luck everything else is slick and good.

Astaroth

9 years ago

10/10

I've been with Nextcasino for a while now their a solid casino good selection of games.

Nnext level customer support always right on the money with any problems I have both them and casino luck always giving me loyalty bonuses.

Well designed web site easy to navigate and find games.

The terms and conditions are easy to find and understand, a cool rewards program, lost a bit and won a bit over the years always fast cashouts, and what more can I say their one of my regulars I know quality when I see it ;)

Ten Stars for another Shining Star Casino!

Bubbles777

9 years ago

2/10

This site has one thing positive, it has a super selection of games! Withdrawals are fast to be fair and I haven't had any issues with validation or withdrawal.

Customer support is ok but I find very 'to the point'its lacking in 'friendliness'it also isn't always available via Live Chat. The chat function appears to be only for questions as they cannot do anything for you like ad a bonus etc they simply ask you to email support for this. Bonuses are the worst I've experienced EVER! It doesn't matter how much you spend with this site they still will only give you a miserable €5 and if you're very very lucky €10!!!I Will be moving on from Next I think as I'd rather give money to sites who appreciate the customer. If you're a big spender deposits would be better spent on other sites that will offer great incentives and bonuses etc. I have asked for a bonus so lets see... otherwise best of luck everyone!

MtotheT

9 years ago

1/10

Next Casino take bonus credit away from players without notifying the player. Next Casino give stingy deposit bonuses. Next casino purposely give more multiple bonus's, rather then give one or two big bigger bonus's, that is how Next Casino ensures a player is never able to win/wager the bonus.