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Stake.us Social Casino
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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
5/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 95 complaints
2 days avg. 95 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
cart-pointer
94h left
€825
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



staus Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

staus Resolved
€3500

Complaint Statistics

Resolved 80
Avg. Amount $ 2,836
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 883 reviews

Top reviews from our players

Mystake casino is another new online casino being promoted here at AskGamblers.
After seeing the nice rating this casino has I decided to give it a try and signed up.

The casino has a nice layout with really calming colors such as blue and dark grey. Now, after my registration I went to the account in order to verify my account. I uploaded all the required docs and in 30 minutes my account was fully verified. Big thumbs up for that.

When it comes to bonus terms, they are visible on the main site which is always a good thing. Also casino offers a nice welcome package for the first 2 deposits. On the first deposit you will get a nice 150% match deposit bonus and on the second one, a generous 100% match deposit bonus. The support is always there and the agents are fast on responses and quite helpful as well.

Also, another thing I liked was the fact that the bonus terms are not complexed. Mystake casino has also many options. By that I mean, it offers a big variety of software providers, more than 4000 slots and also sports, live casino and even esports as well. When it comes to the deposit methods, you can also find that Mystake casino has a big variety of deposit methods from ripple to monero.

Also, another thing I would like to point out is that the withdrawal time frame is 3 days as stated by the support many times.

To be honest I did not find anything negative while playing here. I would like to see more promotions by this particular casino. I believe that if the casino takes the matter seriously, it might end up being one of the best online casinos here at askgamblers. I would really like to see that.

Wide variety of games and support are quick to respond to any questions.
I haven't made any withdrawals on this site so I do not know how quick this process is completed and this is important for any other player to understand when reading my review.

The website takes a long time to load which is very frustrating.
The bonuses on offer for example 35% reload bonus is pretty bad.
Also deposit currency doesn't have great British pounds.

The amount of games available is incredible, and the customer support responds as quick as the speed of light, one of the best casinos I've played on.

There is a multitude of games available, the dream of any gambler, the games available are ranging from classic games such as EGT to the newest hot games such as Doghouse Megaways and anything from pragmatic, as well as other providers.

There are also a lot of bonus options from deposit bonuses to free spins which can boost the balance for the hope of a greater winning.

The verification process is quick as well, and also the withdrawal time isn't that long.

Another plus is the variety of deposit options available, from visa to Mastercard and also bitcoin which is a new technology, this facilitates the user to have options from which he can choose from.

You will never regret playing at this casino!

Mystake is a great new casino that offers everything you need: Thousands of Games from any of the big providers, live casino, sportsbetting (for esports as well), lots of secure payment methods for deposits as well as for withdrawals. The page layout is decent and easy to access and I had no long loading times. The support responds quickly and was always friendly! It's a casino I can recommend to everyone.

Reload Bonus could be higher than 35%. It would be great to have a promo that gives you the daily chance to win a bonus like other pages have or to have a registration bonus to test the casino for free. I don't like the deposit button in the german version called "Anzahlung". That may give you the false impression that you will surely win money with your deposit.

New casino, but it has already stolen my heart. Everything that is required of casinos these days is there. Casino, live casino, bookmaker. Lots of currencies including cryptocurrencies. Lots of instant deposit options and fast withdrawals.

The casino doesn't offer many no deposit bonuses, but it's not a tragedy. Hope they will change this soon, because it's the key to bring people to that casino.

Fast payouts, variety of games. Helpful customer service. No bad experiences so far. Have had some good wins so cant complain really. As with all its the luck of the draw. Will update if out changes.

Don't really have any negative ones apart from they charge you to use Neosurf which I think isn't fair but apart from that nothing else as yet. Will update if out changes.

Nice site, Sport and Casino. Very quick on verification and simple verification. Decent sign up bonus. Support is quick and helpful. Good selection of games. Quick withdrawals in the week.

Don't add new games quick enough. Could offer better reload bonuses. Sometimes site is glitchy but this doesn't happen too regularly. Slower withdrawals at the weekend.

So here it is, a great compact platform! Sports, casino, live betting is here, and they still managed to keep the design, nice and not overwhelming! Great selection of games, and quick support response time! Overall it Loving it, and especially a newly found game "DINO"! Try it!

I found it bit disappointing that, after you make a deposit and you receive your deposit bonus, It has to be activated right away before any play, or it will be gone forever! I have learned that the hard way,

Many payment options are available for deposit and withdrawal. Nice and clean website design and nice support. Most popular games/studios are available.

Bad bonus availability for new users without deposit. Image size for verification upload is too small. No "Demo" option available for playing without betting real money.

The interface is really good, big variety of games, I like exclusive game Dino so much)). I'm new player on this page and customer service helped me with every question. I would recommend it.

I have made a sepa bank withdrawal and has taken 2 days, but the main thing is that I got it. I wanted to get third casino welcome bonus, there is not at promotions but if you ask in live chat, you will get it)).

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