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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
6.1/10
CasinoRank
Player Rating 882 reviews
9.2/10
882 reviews
Complaint Response 96 complaints
2 days avg. 96 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Status solved Resolved
€3,500

Mystake Casino Complaint Stats

Resolved 84 / 86
Avg. Amount $2,768
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 882 reviews

Top reviews from our players

All the games I love to play, especially the play' n GO ones which some sites don't have. Played new player bonus and had an amount to withdraw and was amazed! The funds were instantly in my bank account, mega impressed.

I only play the slots, but could not find anything to complain about in that field. As I said all the old favorites were there and the site layout was easy to use.

Great range of games
No problems with software at all.
Very helpful and easy to contact support agents.
Of I was to overall put of 10 it would be 8/10

What I disliked about mistakes. Well to be honest I couldn't think of anything but I was unable to leave the blank. So thought I would explain that hopefully that's ok.

I like deposit methods, mobile friendly site and the games. It’s the best company to play. The most good from all of this is the time that my money is on my wallet.

Nothing bad to say about This casino I guess.
1 month to play and is all good I am exciting. Keep up the good work guys. You are the best to the business!

I like that this online casino was very quick for sign up. I also like the many deposit methods. I like most of the games, has a pretty standard amount of games.

I dislike that this online casino doesn't have my currency so I have to work it out. It also does have a few of my favorite slots. I don't like that it doesn't give a no deposit welcome gift.

Excellent choice of games, fast payout, lots of deposit methods, excellent customer service, always quick to answer any questions. Would highly recommend to my friends and family.

Lack of withdrawal options and the charges that used to be applied when using neo surf but they have now been removed. Would like to see more withdrawal options in the future.

People play at this casino for the service. It's not that it offers anything crazy new,
The difference is that customer service will get back to me every time, and if there is a problem they solve it right then and there.

The negative is the elaborate verification process, which is unfortunately designed in this way for almost every online casino.
But that's probably not because of the casino but rather because I wasn't lucky.

Faster payouts than a lot of other casinos I have used. Customer service reps are very friendly and helpful. Good selection of live games

The website can run very slowly at times, this can be quite frustrating. Not as many free bonuses and cash back as other casinos I have used recently from the uk

Sport marketing offers wide variety of sports marketing. Very cosy and beautiful design of website. The supporting agents are very kind and helpful in all terms.

High amount of transaction fee via crypto or code vouchers!!! Sometimes the cash out option doesn't work in some bets! One negative but important one is that after placing a bet that bet cannot be saved to use for next bet slip. I should take the market again to proceed again.

Hello,
I am the happy person to play on MY STAKE CASINO... because on my second deposit off 50$ I ended with balance of 7000$ with straight cash out, with absolutely no problem. Very quickly documents verified.
I am very happy to play on this casino

I can’t write anything bad about this casino because for my was the best casino online ever. how I mentioned it pays very good. For my happy, with all games good quality… Very good support

Mystake casino is another new online casino being promoted here at AskGamblers.
After seeing the nice rating this casino has I decided to give it a try and signed up.

The casino has a nice layout with really calming colors such as blue and dark grey. Now, after my registration I went to the account in order to verify my account. I uploaded all the required docs and in 30 minutes my account was fully verified. Big thumbs up for that.

When it comes to bonus terms, they are visible on the main site which is always a good thing. Also casino offers a nice welcome package for the first 2 deposits. On the first deposit you will get a nice 150% match deposit bonus and on the second one, a generous 100% match deposit bonus. The support is always there and the agents are fast on responses and quite helpful as well.

Also, another thing I liked was the fact that the bonus terms are not complexed. Mystake casino has also many options. By that I mean, it offers a big variety of software providers, more than 4000 slots and also sports, live casino and even esports as well. When it comes to the deposit methods, you can also find that Mystake casino has a big variety of deposit methods from ripple to monero.

Also, another thing I would like to point out is that the withdrawal time frame is 3 days as stated by the support many times.

To be honest I did not find anything negative while playing here. I would like to see more promotions by this particular casino. I believe that if the casino takes the matter seriously, it might end up being one of the best online casinos here at askgamblers. I would really like to see that.

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