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Mystake Casino

Mystake Casino
Welcome Bonus

150% up to €/$750

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 97 complaints
2 days avg. 97 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Mystake Casino Bonuses

Check out other Mystake Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Match Deposit Bonus
100% up to €/$500, 2nd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
50% up to €/$250, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Reload Bonus
50% up to €/$250 Weekend Reload
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Cashback Bonus
Up to €300 Cashback
Bonus Percentage N/A
Wagering Requirements 15x
Maximum Cashout N/A

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429

Mystake Casino Complaint Stats

Resolved 85 / 87
Avg. Amount $5,384
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
9.2/10 883 reviews

Top reviews from our players

Really nice and easy site to navigate. Great my account area and clear navigational areas. Lots of different kinds of slots and providers. Nice easy visa debit or trustly. Deposit from €10 (£8.43). Great staff and good promos and incentives.

Some very major and popular providers are restricted for UK players although it’s nice to play the masses of less heard of providers and some big known ones like betsoft, quckspin and EAgames.

I just now register an account at Mystake casino. From the beginning I feel this is a right place to be.
You can find really lot of different games and possibilities to have fun.
Registration is easy and the support is always ready to help You if you have questions or problems.
I will make a deposit and start fun right now :)

Excellent website where I can play all the best games and that gives me the sensation of safety, I really like this one and the costumer support its great too.

The lack of some types of bonus like no deposit ones, but its a relatively new casino and I'm hoping they improve on that field ... But I like the xperience of playing here .

Mystake casino is a very functional website where I can play my favourite games, the customer service it's really good and helpful and the got a lot of deposit methods.

The lack of a non deposit bonus offer for the clients to try the site first before depositing, I think it will be a good ad on to the site but other than that it's all good.

Mystake casino it's a fresh air website , they offer + than 4000 games and the big providers are all there , they threat you well and you feel safe playing there.

It's hard to name something, but maybe as some people named here , it lacks a non deposit bonus offer so people can experience the games, but it's kinda of a non important issue.

Mystake a site full of exciting games from which you can play without getting bored, bonuses and quick withdrawals give players a very good confidence in this site. For me Mystake is a reliable site where I can play without problems.

Mystake Casino is a fun site to play on. I hope more people can appreciate all of the positive qualities of this site because not only is it good now, there is still tons of untapped potential with this site. First of all, the site is well-designed and it should be noted that the casinos and their betting aspect are differentiated well. The colours of the site are appealing and it blends in well with the overall aesthetic of the site. The games are solid because they’re filled with titles from trusted developers and you can’t go wrong with that.

The biggest issues with this site are minuscule in hindsight but there are some gaps. Design-wise, there might be some confusion when clicking some of the icons because they might look too similar. That is a big problem when navigating the site, especially for some newer players. Hopefully, that can be fixed soon because it will interfere with people’s games. Overall, the site is solid but there are still bugs when clicking certain links. They should also write more content in their blogs so it can be noticed by people and it should be linked on their main page too.

I've played on many sites before, but I find Mystake the best so far.
Its slot selection is huge and the support is also friendly.
Especially the welcome bonus is also highly recommended.
The only thing I would still wish for would be more bigtime gaming slots.
Otherwise everything great.

Mystake is a site where you always have great promotions and bonuses. They have a variety of games where you can choose and play for fun but also to make money and withdrawals are made quickly and without problems.

Is a very good site because it has a huge variety of games that you can play without problems. It is a supplier that does its job in terms of the games it offers but also in terms of withdrawals that are done quickly.

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