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Mystake Casino

Our Rating CasinoRank
5.9/10
CasinoRank
Player Rating 882 reviews
9.2/10
882 reviews
Complaint Response 87 complaints
2 days avg. 87 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Mystake Casino - Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

staus Resolved
€3500
Mystake Casino - Withdrawal rejected many times

Hello AskGamblers Team,

I would like to submit a complaint regarding a big withdrawal issue with MyStake Casino.

On this date, I requested two separate withdrawals from my verified MyStake account, for a total amount of €3,500:

Withdrawal #1: €1,500

Withdrawal #2: €2,000

The first withdrawal of €1,500 has been successfully approved and paid. However, the second withdrawal of €2,000 was rejected, even though all KYC procedures were fully completed and confirmed by MyStake several times.

Before submitting my withdrawals, I provided all the requested documents, including:

full bank statement

proof of residence

front and back of my bank card

passport (full identity document)

live video verification confirming my identity

confirmation through their WhatsApp KYC channel

MyStake then informed me multiple times (via email and WhatsApp) that my KYC was “fully verified” and that I was eligible for withdrawals.

I have screenshots confirming:

the successful KYC validation

that my identity and payment method were approved

that my account is verified

payment of the first withdrawal

several withdrawal rejections and no reasons provided

The €2,000 withdrawal was rejected with the explanation: “excessive sports winnings”

I carefully checked the casino’s Terms & Conditions and could not find any clause stating that withdrawals can be denied due to “excessive sports winnings”.

I did not use any bonuses,

I did not violate any casino rules,

I did not use VPN,

I did not open multiple active accounts,

And previous withdrawals were successfully approved.

I have all the documentation and screenshots to support these statements.

What I am requesting

I kindly ask AskGamblers to assist me in receiving the remaining €2,000 from my balance, as I believe the rejection reason is not based on any written term, and my account verification has already been confirmed multiple times. They are holding my funds on purpose.

I am ready to provide:

screenshots of the paid withdrawal

screenshot of the rejected withdrawal

KYC confirmation emails

WhatsApp KYC confirmation

account history

communication logs with the casino

and all the fake "reasons" they gave me for not paying me.

Thank you for reviewing my case.

I will happily update the complaint if the issue is resolved.


Best regards,

Bruno

staus Resolved
€2000

Complaint Statistics

Resolved 74
Avg. Amount $ 3,013
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 882 reviews

Top reviews from our players

I just now register an account at Mystake casino. From the beginning I feel this is a right place to be.
You can find really lot of different games and possibilities to have fun.
Registration is easy and the support is always ready to help You if you have questions or problems.
I will make a deposit and start fun right now :)

Excellent website where I can play all the best games and that gives me the sensation of safety, I really like this one and the costumer support its great too.

The lack of some types of bonus like no deposit ones, but its a relatively new casino and I'm hoping they improve on that field ... But I like the xperience of playing here .

Mystake casino is a very functional website where I can play my favourite games, the customer service it's really good and helpful and the got a lot of deposit methods.

The lack of a non deposit bonus offer for the clients to try the site first before depositing, I think it will be a good ad on to the site but other than that it's all good.

Mystake casino it's a fresh air website , they offer + than 4000 games and the big providers are all there , they threat you well and you feel safe playing there.

It's hard to name something, but maybe as some people named here , it lacks a non deposit bonus offer so people can experience the games, but it's kinda of a non important issue.

Mystake a site full of exciting games from which you can play without getting bored, bonuses and quick withdrawals give players a very good confidence in this site. For me Mystake is a reliable site where I can play without problems.

Mystake Casino is a fun site to play on. I hope more people can appreciate all of the positive qualities of this site because not only is it good now, there is still tons of untapped potential with this site. First of all, the site is well-designed and it should be noted that the casinos and their betting aspect are differentiated well. The colours of the site are appealing and it blends in well with the overall aesthetic of the site. The games are solid because they’re filled with titles from trusted developers and you can’t go wrong with that.

The biggest issues with this site are minuscule in hindsight but there are some gaps. Design-wise, there might be some confusion when clicking some of the icons because they might look too similar. That is a big problem when navigating the site, especially for some newer players. Hopefully, that can be fixed soon because it will interfere with people’s games. Overall, the site is solid but there are still bugs when clicking certain links. They should also write more content in their blogs so it can be noticed by people and it should be linked on their main page too.

I've played on many sites before, but I find Mystake the best so far.
Its slot selection is huge and the support is also friendly.
Especially the welcome bonus is also highly recommended.
The only thing I would still wish for would be more bigtime gaming slots.
Otherwise everything great.

Mystake is a site where you always have great promotions and bonuses. They have a variety of games where you can choose and play for fun but also to make money and withdrawals are made quickly and without problems.

Is a very good site because it has a huge variety of games that you can play without problems. It is a supplier that does its job in terms of the games it offers but also in terms of withdrawals that are done quickly.

I like mystake because there are a lot of games for any choice, for me, this is the main thing - the more choice the better, nice site, quick withdrawal.

Honestly, there are not enough of them, personally my experience, I still cannot list the disadvantages, since I recently played games here and everything suits me, so such an assessment from me.

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