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Mystake Casino

Item: Mystake Casino
Rating: 6.1
Author: Irena D.

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank

6.1/10

CasinoRank

Player Rating 882 reviews

9.2/10

882 reviews

Complaint Response 96 complaints

2 days avg. 96 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

By Irena D.

What we like

Fast withdrawals
24/7 live chat
Excellent game selection

What we don’t like

Limited responsible gambling tools

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Mystake Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://mystake.com/

Established

2019

Licences

Curacao Gaming Control Board

Company

Santeda International B.V.

Affiliate Program

Mystake Affiliates

Languages

French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic

Casino Type

Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

Deposit Methods

Visa, MasterCard, Payz, Bitcoin, Skrill, Neteller, Paysafecard, Neosurf, Ethereum, Litecoin, Bitcoin Cash, Ripple, Dash, Tether, Trustly, Jeton, Binance, CashtoCode, Dogecoin, USD Coin, TRON, Bank Wire Transfer, eZeeWallet, MiFinity, Interac

Deposit Fees

Withdrawal Methods

Sepa, Payz, Bitcoin, Skrill, Neteller, Ethereum, Tether, Litecoin, Bitcoin Cash, Ripple, Dash, Monero, Bank Wire Transfer, Trustly, Binance, Dogecoin, USD Coin, TRON, Jeton, MiFinity, Interac

Withdrawal Fees

Withdrawal Limit

EUR 7,500 per week, EUR 15,000 per month

Currencies

Euros, US dollars, Bitcoin, Bitcoin Cash, Litecoin, Ripple, Dash, Ethereum, Tether, British pounds sterling, Australian dollars, Argentine pesos, Canadian dollars, Brazilian reals, Moroccan dirhams, Venezuelan bolívars

Pending Time

0-5 days

Withdrawal Times

E-Wallets 0-96 hours
Bank Transfers 1-5 days
Card Payments Not offered
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Mystake Casino

You can deposit and withdraw at the casino using a variety of payment methods which we have listed above. It’s also a crypto casino, so you can deposit and withdraw using options like Tether, Litecoin and Ripple.

There is no payment page for unregistered users, so you’ll need to register and log into the cashier to see which payment methods are supported in your country.

The minimum deposit is €10, while the minimum withdrawal amount ranges from €10 to €50. The maximum limits are set by the payment processor, but the casino will allow you to withdraw up to €7,500 per week, or €15,000 per month. Any amounts over €15,000 will be paid in instalments, and progressive jackpots are paid in full.

Game Providers

Betsoft, GameArt, Endorphina, Xplosive, Iron Dog Studios, Red Rake Gaming, Belatra, CT Interactive, Tom Horn Gaming, Playson, 1x2Games, Play'n GO, Games Global, World Match, iSoftBet, WeAreCasino, Red Tiger Gaming, Spigo, Amusnet (Former EGT Interactive), Booming Games, Relax Gaming, Genii, Foxium, Amatic Industries, Leander Games, 2 By 2 Gaming, Ainsworth Gaming Technology, NetEnt, Just For The Win, Quickspin, Crazy Tooth Studio, Genesis Gaming, Skillzzgaming, Ganapati, Big Time Gaming, Fugaso, Patagonia Entertainment, Rabcat, Igrosoft, Gamevy, Realistic Games, Fantasma Games, BlaBlaBla Studios, Golden Rock Studios, Spinomenal, PariPlay, Evolution Gaming, Gamomat, Golden Hero Games, Givme Games, Kalamba Games, Oryx Gaming, Hacksaw Gaming, August Gaming, Booongo Gaming, Boomerang, Blueprint Gaming, Chance Interactive, Elk Studios, Thunderkick, Games Lab, Gamefish, Mobilots, Nolimit City, OMI Gaming, OneTouch Games, Push Gaming, Revolver Gaming, Yggdrasil Gaming, Mr. Slotty, Apollo Games, BGaming, Fazi, NetGame, Platipus Gaming, PlayPearls, Spade Gaming, Wazdan, Pragmatic Play, Evoplay, LuckyStreak, Authentic Gaming, SA Gaming, Ezugi, XPro Gaming, MyStake Casino, Habanero, SmartSoft Gaming, Eurasian Gaming, TrueLab Games, Stakelogic, Spearhead Studios, Mancala Gaming, 7Mojos, High5Games, Pocket Games Soft, Slammer Studios, Atomic Slot Lab, Gamzix, Onlyplay, Felix Gaming, Novomatic, BetGames, Indigo Magic, G Games, KA Gaming, 1spin4win, Avatar UX, GameBeat, Mascot Gaming, Reevo, Funky Games

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games at Mystake Casino

Thanks to numerous software vendors, many of the industry's most sought-after online slots are here. There are over 4000+ slots to choose from. You can easily find your favourite titles by using the search function, but you can also sort games by their vendor, which is a beneficial tool considering how many games there are to choose from.

If you enjoy table games, try your hand at several different versions like Blackjack and Roulette, and there are games of Poker. Some are very traditional, whilst others have been modernised, and table limits will vary depending on the game.

You can try video poker games, a similar version but with a combination of slots. Some games like Tens or Better and Jacks or Better are available in single-hand and multi-hand versions. A selection of other games can also be accessed, like Keno.

Regarding the live casino, games are fully immersive and hosted by real croupiers in live studios around the world. Providers in this part of the casino include the world-renowned Evolution Gaming, Pragmatic Play Live and other household names. There is an impressive portfolio of live rooms at the casino, ranging from Live Blackjack to Live Baccarat. The search function is also available in the live casino, so you can still access your favourite games instantly.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Mystake Casino's Commitment to Responsible Gambling

To assist you with responsible gambling, the casino provides a selection of options which allows you to set account limits, take time out periods and self exclude.

If you need to take a break from gambling, you must contact the casino's support team. If you want a more extended break, you can self exclude from 6 months up to 5 years.

You can visit the casinos responsible gambling tab at the foot of the casino for more information, including questions to answer that could determine whether or not you are displaying signs of gambling addiction.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Mystake Casino

If you have any questions or concerns, you can contact the casino at any time. One of the quickest ways to get help is by launching their live chat feature to speak with a support agent. This feature is available 24/7 and can easily be located on most pages of the website. Live chat agents are able to offer support in English, French, German and Russian.

Most of your questions can be answered using this feature but if you want to contact the casino another way, you can email them. You will find their email address at the foot of the casino.

Alternatively, check out their FAQ section, but it lacks content and in our experience, live chat was the quickest way to get help.

Suggest an edit

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints

Submit complaint

Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Resolved

Confiscation of Funds and close account

Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.

⸻

📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.

⸻

📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.

⸻

📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.

⸻

📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.

⸻

📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.

⸻

📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.

⸻

📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André

Resolved

10 days delay

Ten days ago, I requested a withdrawal via bank transfer, which was accepted very quickly. Unfortunately, it's been 10 days and the money still hasn't arrived. I spent a lot of time chatting and waiting for an email from support, which never arrived. It's not a large amount, but it's still a payment.

Resolved

Delayed Withdrawals 2600 EUR

Title: Delayed Withdrawals (€2600) – No Proof of Payment

I am experiencing serious issues with withdrawals from MyStake Casino.

I requested two withdrawals:
- €800 on March 10, 2026
- €1800 on March 12, 2026

Both withdrawals are marked as “Completed” in my account, and the casino claims that the funds were sent.

However:
- I have not received any money in my bank account
- My bank confirmed that no incoming transfers were received
- The casino is unable to provide MT103 or any SEPA transaction reference

I have contacted support multiple times via live chat and email over the past two weeks. I only receive generic responses such as “under review” or “investigation ongoing”.

Even after escalation, they are unable to provide proof of transfer or a clear explanation of the delay.

At this point, €2600 is missing and cannot be traced.

I am requesting:
- Proof of transfer (MT103 / SEPA reference), OR
- Immediate reprocessing of both withdrawals

This situation is very concerning and has been ongoing for too long.

I am ready to provide any additional information if needed.

Resolved

€2,600

Error in sports betting result

Hello,

I placed a bet on March 14, 2026, on the Chinese Formula 1 Grand Prix, which took place on March 15, 2026, at 8:00 AM.

The bet, titled "The car to set the fastest lap," was placed on McLaren.

During the Grand Prix, neither of the two McLarens, Piastri's and Norris's, started the race. They didn't even leave the pits.

Both cars were classified as DNS (Did Not Start).

If I understand your rules regarding the fastest lap correctly, it clearly states that if the drivers do not start the race, the bet should be refunded.

At the end of the Grand Prix, I noticed that my bet had been marked as a loss instead of being refunded.

I contacted support via live chat to request the application of your rules. Despite this, the operator did not acknowledge my request.

That's why I'm opening this ticket here to find a solution.

Attached are all the screenshots to support my suggestions.

Resolved

Investigation is taking too long

Hello, I was playing at the MyStake casino and everything was fine. However, when I decided to withdraw my funds in the amount of 1310$ my account was restricted and I lost access to withdrawals.

They asked me to complete document verification, which I successfully did. I also sent a video with my document where I had to state my personal details. Everything was completed correctly.
But now they say that my account is under investigation. This situation has been going on for many months. The support team is not trying to help me sometimes I waited for several hours for a response and received nothing.
Because of this, I decided to write to them by email, but every time I only receive the same template reply saying:
"Your account is under investigation."

The support team either does not respond or simply closes the chat. On one occasion when I finally managed to reach them, they did not provide any useful information.
They do not explain any violations, do not give a reason, and do not provide any timeframe for resolving the issue. Meanwhile, I have already been waiting for about six months.
The dates can be clearly seen in the email screenshots, and they also show that my account has been restricted from withdrawing funds)))) help me ask!

Resolved

$1,310

Investigation for 6 months

Mystake doesn't withdraw my funds! The first time i requested a withdrawal, they demanded:
1) ID verification - i have passed it.
2) Video verification - i have passed it.
3) Proof of address verification - i have passed it.
Each time they have declined my withdrawal and demanded something new. Now they just reject the withdrawal and say they will investigate my account 6 months. Please do something, this is a fraud casino, i see a lot of other complaints with the similar content. Please block this casino and mark as a scam casino.

Unresolved

$1,370

Amount 93 EUR not credited

I made a €93 payment to MyStake last Monday. The website displayed an error message, but the money was indeed credited to my bank account. I contacted support and provided the documents proving the payment. They told me my case had been forwarded to a team and would be resolved within three business days. As of Thursday, there's still nothing. Since then, I've sent emails, and they keep telling me the team is doing everything possible, that there's nothing to worry about since "my deposit is safe," while remaining vague and unclear about the progress of my case. I'm starting to think I'll never see my money again…

Resolved

€93

Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.

The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).

I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.

Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.

The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.

The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.

Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.

please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app

Thank you for your help

Regards,

Resolved

$429

Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Resolved

€3,500

Mystake Casino Complaint Stats

Resolved 84 / 86

Avg. Amount $2,768

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

9.2/10 ● 882 reviews

Top reviews from our players

majdan95

4 years ago

10/10

The casino provides many games, chat support which is very kind and helpful, they are very fast in withdrawing money. . There is a lot of deposit method and the best bonuses with small wagering.
I wish I could win more than lose, but it's a game ... sometimes you win sometimes you lose…

For now, I honestly do not have any objections

huynhthai

4 years ago

10/10

Great casino!
My experience with Mystake has been really good so far!
Lots of slots and providers, a great deposit welcome offer and the costumer support is really helpful and caring.

I had no issues with this one. I do not know why people are putting negative comment for this one. This is a very good casino
*Actually this is not Negative Feedback

michaelrobijn

4 years ago

9/10

Just made my first deposit with the welcome offer 150% bonus.
Very nice to play at this casino and it got a lot of provider to choose from.
Website has a great look and easy navigation.
I really like the welcome package for the casino.

So far no complaints about this casino!
I didn't made any withdrawal yet.
Only thing what I don't like, is the verification for the ID.
There is a picture needed of me holding a paper with the actual time/date and my id card.

lauraj456

4 years ago

10/10

Great casino with great choice of games. One thing that I really like is the extremely fast withdrawal times. Customer support is always available and they have all been very friendly and helpful so far!

I can’t fault anything about this casino yet, great choice of games and no issues so far. Great layout of casino games and easily able to search for your favourite.

Fiekie247

4 years ago

8/10

MyStake is another new casino I came across with many gaming providers. If I am not mistaken, they host over 4000 slots and live casino games. The website is a bit busy, but well sectioned or should I say compartmentalized.

They have a variety of welcome deposit bonuses on the first deposit. You can claim a 170% BTC bonus for deposits with cryptocurrency or 150% with a normal FIAT deposit or if you want, you can also claim up to 200 wager free spins as far as I know and that is credited 1 spin for every 1 euro deposited. 2nd Deposit bonus is 100% which is very good as well.

The wager is slightly on the high side however that did not stop me from claiming a bonus as I managed to complete wagering. Some bonuses have x30 the D+B and other promotions have a wagering of 25x the D+B amount.

They have a huge gaming selection and was glad to see Push Gaming was part of the collection. Jammin jars coming to the rescue along with those Razor sharks who generated some big wins.

I engaged many times with support, and they were responsive and helpful, however at times advise you to send requests via emails. They are available around the clock, so if you have a problem at any time of the day, they will be there to address your concerns.

The verification took about 15 minutes after I uploaded them, and the account was verified. Once requested a withdrawal they needed a selfie holding ID, with a piece of paper stating your name, surname, date. I hate this selfie nonsense, to be honest, and was the last thing I expected from them. So be aware this selfie with ID upload is a requirement to complete verification.

I contacted support and they advised withdrawals will be approved within 3 business days, but to my surprise, after I uploaded that selfie, I received my money via BTC within 1 hour, which was very unexpected, and made me happy at the same time.

Overall Fast verification, Fast withdrawals (Not sure if other methods take long), but the best of all they cater for all players in terms of gaming collection.

I was a bit upset that I requested a withdrawal of $160, I only received $143 via BTC, so $17 went missing. I took it up with their support and they said they do not charge fees I need to contact my wallet provider. Now I would consider myself as a bit of an expert with BTC and has been gambling with BTC for years now, and never encountered fees with my wallet provider or some funds that went missing from the payment that I received from other BTC casinos, so I am not sure what went wrong, but I ain't gonna fuss about $17 that much, although at times 17 bucks mean a lot to some of us in general when you have no buck or a bad streak.

maurodias1991

4 years ago

10/10

Its from far one of the best casinos I found out there.
It has a bunch of slots, live casino and sports bets.
The support is actually super fast and they always helped me.
I'm a new customer but im loving the casino.
I never had any problem in terms of deposits etc so yea im happy playing there.

I don't have any negative comment yet.
I know I am a new client on this casino but for now I actually have nothing negative to say about it.
To be honest I think I won't have any problems.

Budder84

4 years ago

10/10

The casino is very beautifully designed…and offers many games and many providers…a large number of bonuses for players!!! I can only recommend it this is a great casino to play online.

Actually, there is no suspension because I have not experienced any negative experiences! So far I have no problems with the casino…but more payment methods were good.

Alleoqwq1

4 years ago

8/10

So many games, big bonuses and good support. Fast withdraws and it's so much fun in this casino to play with all currencies and thanks for all that games.

Ruda85

4 years ago

9/10

Great customer support- never had to wait for more than few minutes to get my questions answers. Big choice of games. You can get free spins for money you have deposit.

Some of the games even though they are showing on the website can not be opened, I am guess it is due to country restrictions it can be a bit annoying when you try to open 3rd game and it doesn't work.

mesonieson

4 years ago

9/10

Really nice and easy site to navigate. Great my account area and clear navigational areas. Lots of different kinds of slots and providers. Nice easy visa debit or trustly. Deposit from €10 (£8.43). Great staff and good promos and incentives.

Some very major and popular providers are restricted for UK players although it’s nice to play the masses of less heard of providers and some big known ones like betsoft, quckspin and EAgames.